Fibex Telecom

What Fibex Telecom does

Fibex Telecom, C.A. (operating as Fibex Telecom) is a privately held Venezuelan telecommunications provider headquartered in Valencia that delivers fiber-to-the-home (FTTH) internet services to residential, small and medium enterprise (PYME), corporate, and wholesale ISP segments. Founded in 2015 and celebrating its 11th anniversary in 2026, the company operates a proprietary network of 22,000+ km of fiber optic infrastructure with direct submarine cable connectivity, a 24/7 Network Operations Center, and auto-restoration redundancy, serving 460,000+ subscribers and 25,000+ PYME/corporate clients across 18 states and 213 localities with a stated total internet capacity of 1,500 GB.

The company's product portfolio is structured as a platform-plus-modules architecture: the core offering comprises four internet service tiers — Hogar (residential, 200 Mbps to 1.5 Gbps at $25-$60 per month plus IVA), PYME (50 Mbps to 300 Mbps at $25-$100 per month), Empresas (40 Mbps to 10 Gbps with 24/7 monitoring), and ISP wholesale (40 Mbps to 100 Gbps symmetric channels with 1:1 reuse). Layered on this connectivity core are three revenue-additive modules: FibexPlay, a multi-device OTT entertainment platform with tiered plans from free to $14.99 per month; Club Fibex, a five-tier loyalty program offering 5%-80% discounts across partner brands; and La Internacional de Seguros, an integrated insurance bundle covering equipment, telemedicine, medical assistance, and funeral coverage from $1 to $6 per month plus IVA.

Revenue is generated primarily through recurring monthly subscriptions priced in USD across all four customer segments, supplemented by OTT, loyalty, and insurance attach economics. Go-to-market combines direct website sales with WhatsApp-based conversion, inside-sales call center operations, dedicated enterprise field sales, self-service platforms (Autogestión web portal and Oficina Móvil mobile app), and an extensive event-sponsorship channel including Off Road Festival (four-year run), ExpoCanidra 2026, Expo Plastic Show 2026, and the 39th Congreso Nacional de Obstetricia y Ginecología. At the April 2026 CANAEMTE Forum, Director of Operations Ing. Gustavo Córdoba publicly disclosed a strategic pivot toward an AI-based integral digital services platform encompassing cloud services, AI-automated cybersecurity, new data centers, and residential energy sovereignty solutions — positioning the connectivity franchise as a springboard into a broader digital services portfolio.

Name

Fibex Telecom

Legal name

Corporación Fibex Telecom, C.A.

Website

https://fibextelecom.net

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Fibex Telecom is a Venezuelan fiber-to-the-home internet provider operating its own 22,000+ km network across 18 states, serving 460,000+ residential, PYME, corporate, and wholesale ISP customers with bundled OTT, loyalty, and insurance services.

Ownership category

akta.pro rank

Product category

Telecommunications / Fiber Optic Internet Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Communications Services, Nec (4899), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

akta.pro secondary industries

Residential Broadband CPE (DSL/Cable/Fiber Gateways) (HDAFAIAA), Fiber Optic Cabling (Singlemode/Multimode) (HDAFALAB)

Keywords

• Fiber optic internet
• Telecommunications services
• Broadband connectivity
• Wholesale bandwidth
• Enterprise internet

Headquarters

HQ city

El Puig

HQ country

Spain

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales

Revenue model

1. Residential Internet (Hogar): Monthly subscription internet service for residential customers with plans ranging from 200 Mbps to 1.5 Gbps, bundled with Club Fibex loyalty benefits, FibexPlay TV, Credix financial services, and La Internacional insurance. Prices range from $25 to $60 per month plus IVA.
2. PYME (Small Business) Internet: Monthly subscription internet service for small and medium enterprises with speeds from 50 Mbps to 300 Mbps, including 24/7 support, backup power, and Club Fibex access. Prices range from $25 to $100 per month plus IVA.
3. Enterprise Internet: Dedicated high-capacity fiber internet for corporate clients, offering symmetric traffic monitoring 24/7 and scalable plans from 40 Mbps to 10 Gbps.
4. ISP Wholesale Bandwidth: Wholesale internet channels for other ISPs, offering symmetric channels with 1:1 reuse (dedicated bandwidth), quality connection guarantees. Supporting +600 corporate ISP clients.
5. FibexPlay OTT Television: Over-the-top TV subscription with multiple tiers: Home (95 channels, free), Plus ($4.99/month, 137 channels), Full ($8.99/month, 161 channels), Full + Adult ($14.99/month, 165 channels).
6. Club Fibex Loyalty Program: Loyalty program providing exclusive discounts (5%-80%), coupons, gift cards, and special promotions from partner brands. Managed through a dedicated app.
7. La Internacional de Seguros (Insurance Services): Insurance products bundled with internet plans: equipment insurance ($6/year + IVA), telemedicine ($1/month + IVA), medical assistance ($2.50/month + IVA), and combined death/funeral coverage ($2.50-$6/month + IVA).

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels9 records

Core offering

Fibex Telecom is a Venezuelan telecommunications provider offering fiber optic (FTTH) internet services across four segments: residential (Hogar, 200 Mbps to 1.5 Gbps), small and medium enterprises (PYME, 50 Mbps to 300 Mbps), corporate enterprises (Empresas, 40 Mbps to 10 Gbps), and wholesale bandwidth for other ISPs (40 Mbps to 100 Gbps). The company operates a proprietary 22,000+ km fiber optic network across 18 states and 213 localities, supported by a 24/7 NOC, direct submarine cable connectivity, and redundant auto-restoration. It also offers bundled add-on services including the FibexPlay OTT TV platform, Club Fibex loyalty program, La Internacional de Seguros insurance products, and Credix financial services.

Product overview

Fibex Telecom is an internet service provider operating in Venezuela, offering a unified platform-plus-modules product architecture centered on high-speed fiber optic internet connectivity. The core offering consists of four distinct internet service tiers: Internet Hogar (residential, up to 1.5 Gbps), Internet PyMEs (SMBs, up to 300 Mbps), Internet Empresas (corporate, up to 10 Gbps), and Internet ISP (dedicated wholesale channels up to 100 Gbps). These are complemented by add-on modules including Fibex Play (IPTV/streaming with up to 165 channels), Club Fibex (a tiered loyalty and discounts program with 5 Bronze-to-Premium tiers), La Internacional de Seguros (device, health, and life insurance), and self-service platforms (Autogestión web portal and a mobile app). The company operates its own fiber optic network spanning 22,000+ km, serves 460,000+ customers and 25,000+ PyMEs/corporate clients across 213 localities in 18 states.

Differentiator

Problem solved

Functional benefit

Brands

• Club Fibex: Loyalty and rewards program offering discounts, coupons, and gift cards from partner brands to Fibex customers.
• Fibex Play
• La Internacional de Seguros
• Credix

Products and services

• Internet Hogar (Residential Fiber Internet) High-speed fiber optic internet service for residential customers in Venezuela, with plans ranging from 200 Mbps to 1.5 Gbps, bundled with FibexPlay TV, Club Fibex loyalty benefits, Credix financial services, and La Internacional insurance. Prices range from $25 to $60 per month plus IVA.
• Internet PYME (SME Fiber Internet) Fiber optic internet service for small and medium enterprises with scalable speeds from 50 Mbps to 300 Mbps, including 24/7 technical support, backup power, multiple simultaneous device support, WiFi 6 Mesh coverage, and Club Fibex access. Prices range from $25 to $100 per month plus IVA.
• Internet Empresas (Enterprise Fiber Internet) Dedicated high-capacity fiber internet for corporate clients with symmetric speeds ranging from 40 Mbps to 10 Gbps, 24/7 traffic monitoring, customizable solutions, and national coverage across 20+ states. Designed for large corporations, shopping centers, and institutions with critical connectivity requirements.
• Internet ISP (Wholesale Bandwidth) Wholesale internet bandwidth service for other ISPs, offering symmetric channels with 1:1 reuse (dedicated bandwidth), quality connection guarantees, and speeds from 40 Mbps to 100 Gbps. Serves 600+ corporate ISP clients on Fibex's own fiber network.
• FibexPlay (OTT TV Platform) Over-the-top digital entertainment platform offering live television and on-demand content (national and international channels, sports, series, movies) accessible via Android mobile app, Smart TV, Fire TV, Roku TV, and Google TV. Plans include Home (95 channels, free), Plus ($4.99/month, 137 channels), Full ($8.99/month, 161 channels), and Full + Adult ($14.99/month, 165 channels).
• Club Fibex (Loyalty Program) Exclusive loyalty and rewards program for Fibex Telecom customers offering discounts (5%-80%), coupons, and gift cards across a network of partner merchants. Tiered membership levels include Bronce, Plata, Oro, Platino, and Premium.
• La Internacional de Seguros (Insurance Services) Insurance and assistance services offered through La Internacional de Seguros, including equipment insurance ($6/year + IVA), basic telemedicine ($1/month + IVA), 24/7 medical assistance ($2.50/month + IVA), and combined personal accident + funeral plans ($2.50-$6/month + IVA).
• Autogestión (Self-Service Platform) Self-service web platform enabling customers to manage their internet plans, change Wi-Fi credentials, check payment dates, report payments, and activate services through video tutorials and WhatsApp support.
• Oficina Móvil (Mobile App) Mobile application for Fibex Telecom customers providing on-the-go account management, payment processing, service configuration, and access to internet plans and bundled services.

Quantifiable outcome

• Network latency under 5ms with proprietary ONT equipment vs. 10-30ms for competitors
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

21 partnerships are on record, tiered minor, major and core.

• Century 21 Venezuela (C21)minorOthers · 27 June 2026Fibex partnered with Century 21 Venezuela in response to the June 2026 earthquake emergency, activating 14 collection centers nationwide. Century 21 provided multiple real estate office locations as collection points across Caracas, Maracay, Barcelona, Lechería, El Tigre, Barinas, Barquisimeto, Zulia, Margarita.
• Fundación VelutiniminorOthers · 27 June 2026Fibex partnered with Fundación Velutini as part of the humanitarian response to the June 2026 earthquake, activating collection centers for aid.
• TuricopyminorOthers · 27 June 2026Fibex partnered with Turicopy as part of the humanitarian response to the June 2026 earthquake, activating collection centers for aid.
• Canidra (Cámara Nacional de Comercio de Autopartes)majorStrategic or Co-development Partner · 21 May 2026Fibex served as the official internet technology partner and ally for the ExpoCanidra 2026, the most important automotive and auto parts exposition in Venezuela. Fibex deployed high-speed connectivity for 100+ exhibitor companies, nearly 500 brands, 25 Colombian businesspeople, and 4,000+ sqm of exhibition space.
• Cavenvase (Cámara Venezolana del Envase)minorGTM or Marketing Partner · 8 May 2026Cavenvase co-organized Expo Plastic Show 2026 with Fibex as the official technology partner. Fibex provided connectivity for the event which gathered 80+ companies and 5,000 attendees.
• Avipla (Asociación Venezolana de Industrias Plásticas)minorGTM or Marketing Partner · 8 May 2026Avipla co-organized Expo Plastic Show 2026 with Fibex as the official technology partner.
• Off Road FestivalminorGTM or Marketing Partner · 6 May 2026Fibex served as the strategic technology ally for the 19th edition of the Off Road Festival (4x4 adventure event, the most important in Venezuela), for the fourth consecutive year. Fibex deployed fiber optic infrastructure in San Diego municipality.
• Superliga de Baloncesto de VenezuelaminorGTM or Marketing Partner · 4 May 2026Fibex organized the 'Copa Fibex' basketball event during a Superliga de Baloncesto match between Trotamundos de Carabobo and Centauros de Caracas, demonstrating brand presence at national sports events.
• Carabobo Come Carne / AVP (Asociación Venezolana de Parrilleros)minorGTM or Marketing Partner · 1 May 2026Fibex served as the technology and strategic ally for the 2nd edition of Carabobo Come Carne, a gastronomic event featuring the World BBQ Association. Fibex provided connectivity supporting the event's activities.
• CANAEMTE ForumminorGTM or Marketing Partner · 23 April 2026Fibex participated as a featured speaker at the CANAEMTE Forum 2026, a prestigious national forum where Director of Operations Ing. Gustavo Córdoba presented the company's strategic vision for evolution from ISP to digital services provider.
• Sociedad de Obstetricia y Ginecología de VenezuelaminorGTM or Marketing Partner · 16 April 2026Fibex was the official technology ally for the 39° Congreso Nacional de Obstetricia y Ginecología, deploying fiber optic connectivity so that 90+ national and international professors could access real-time streaming, educational platforms, and interactive sessions.
• Shawarma (Shawarma Más Grande del Mundo)minorGTM or Marketing Partner · 11 March 2026Fibex Telecom and Club Fibex were principal allies for the record-breaking shawarma event (119.64 meters), which aimed to set a new Guinness World Record. Fibex's infrastructure enabled real-time content sharing by attendees and content creators.
• CredixcoreStrategic or Co-development PartnerCredix is an innovative credit platform in Venezuela offering flexible financing for purchases and daily payments, integrated into Fibex's loyalty ecosystem. Credix is bundled into most Fibex internet plans (Conectados, Cinéfilos, GAMER, Familiar) as a financial services benefit, and is also promoted as an official alliance partner on the Alianzas Comerciales page.
• La Internacional de SeguroscoreStrategic or Co-development PartnerLa Internacional de Seguros is an insurance company with extensive trajectory providing protection and coverage through solutions adapted to current needs. Bundled into Fibex plans (Conectados, Familiar) and also offered as standalone insurance products (telemedicine, medical assistance, equipment insurance, funeral coverage). Available at multiple Fibex service locations.
• FibexPlay (Internal)coreOthersFibexPlay is the company's own OTT entertainment platform bundled into residential plans, offering live TV channels across multiple devices (Android, Smart TV, Fire TV, Roku, Google TV). Not an external partner but an affiliated service offering.
• DistelnetminorChannel Partner/ Reseller/ DistributorListed as a commercial alliance partner on the Alianzas Comerciales page. Also used as a service point for customer assistance and a collection center for humanitarian aid during the June 2026 earthquake emergency.
• Niu ProtectorminorGTM or Marketing PartnerListed as a commercial alliance partner on the Alianzas Comerciales page, providing protective/insurance-related services to Fibex customers.
• SmartbuyminorGTM or Marketing PartnerListed as a commercial alliance partner on the Alianzas Comerciales page.
• Autoclub JacminorGTM or Marketing PartnerListed as a commercial alliance partner on the Alianzas Comerciales page, providing automotive-related benefits to Fibex customers.
• ComercializaminorGTM or Marketing PartnerListed as a commercial alliance partner on the Alianzas Comerciales page.
• Club de EmprendedoresminorGTM or Marketing PartnerListed as a commercial alliance partner on the Alianzas Comerciales page, managed by Dr. Manuel Díaz, focused on supporting entrepreneur development.

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Digitel: Venezuelan mobile and fixed wireless telecom operator offering broadband services to consumers and enterprises. Overlaps with Fibex in broadband and corporate connectivity, particularly in regions where Digicel's fixed wireless complements Fibex's fiber.
• CANTV (Compañía Anónima Nacional Teléfonos de Venezuela): Venezuelan state-owned incumbent telecom operator offering fixed-line, broadband, and ISP services nationwide. Directly competes with Fibex in residential and enterprise fiber broadband across the same 18+ states.
• Inter Venezuela: Venezuelan fiber-to-the-home ISP competing directly with Fibex in residential broadband markets in Caracas and other major cities, offering similar gigabit-class FTTH service bundles.
• Airtek (Airtek Solutions): Venezuelan ISP and fiber network operator serving residential and business customers. Direct competitor to Fibex with comparable FTTH service tiers and geographic coverage in major Venezuelan cities.
• Movistar Venezuela: Major telecom operator in Venezuela (subsidiary of Telefónica) offering fixed broadband, mobile, and enterprise connectivity. Directly competes with Fibex across residential, PYME, and corporate segments with similar FTTH and bundled service offerings.
• Netuno: Venezuelan ISP providing fiber and wireless broadband to residential and business customers. Competes head-to-head with Fibex on pricing, speed tiers, and bundled entertainment services.

Regional players

• IFX Networks: Latin American telecom and IT services provider offering connectivity, cloud, and managed services. Comparable to Fibex's enterprise segment and emerging digital services strategy, but operates across multiple Latin American countries rather than Venezuela-only.
• Izzi Telecom: Mexican cable and fiber ISP offering residential broadband, TV, and telephony bundles. Highly comparable to Fibex's bundled service model (internet + TV + value-added services) and tiered pricing strategy, though operating in Mexico rather than Venezuela.
• ETB (Empresa de Telecomunicaciones de Bogotá): Colombian state-owned fiber ISP offering FTTH, enterprise connectivity, and bundled digital services. Highly comparable business model to Fibex including OTT TV, loyalty programs, and pivot toward digital services in a similar Latin American regulatory environment.

Broad incumbents

• Liberty Latin America (VTR / Cable & Wireless): Large telecom operator with Caribbean and Latin American fiber broadband assets. Comparable to Fibex in residential broadband, TV bundles, and enterprise services, but at much larger scale and across multiple geographies.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xwa.me/+584120202020
• YouTubeyoutube.com/channel/fibex
• Facebookfacebook.com/fibextelecomve
• LinkedInlinkedin.com/company/fibex-telecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fibex Telecom