Working Solutions

What Working Solutions does

Working Solutions is the operating name of the Workforce Development Board, Herkimer, Madison, Oneida Counties, Inc. (WDB HMO), a nonprofit organization that sits within the U.S. Department of Labor's Public Workforce System as a local American Job Center partner. The organization serves the Mohawk Valley region of Central New York across six counties — Herkimer, Madison, Oneida, Chenango, Delaware, and Otsego — operating four physical Career Centers in Utica, Herkimer, Rome, and Wampsville, supplemented by virtual services. Its core function is to administer federal, state, and local workforce development funding and translate that funding into career services for job seekers and recruitment support for employers, all provided free of charge.

The organization's product surface consists of in-person career counseling, job search assistance, on-the-job training, registered apprenticeships, recruitment services for businesses, and an extensive portfolio of more than 15 training grant programs spanning disability employment (NY SCION), IT/cybersecurity, healthcare, youth employment (YouthBuild, YEP, Career Squad, Out-of-School Youth), reentry (Oneida County Re-Entry Taskforce, ATI), infrastructure careers (Mohawk Valley Build, Building Pathways to Infrastructure Careers), childcare workforce, and EPA Brownfields. Online learning is delivered via the third-party SkillUp Metrix Learning platform. Over the past 12 months, WDB HMO reports training, placing, or providing supportive services to more than 500 individuals.

Working Solutions has no commercial revenue model; it is grant-funded. Funding is procured and administered by WDB HMO through federal, state, and local workforce development programs, with the organization acting as a pass-through and program operator. Governance is via a board chaired by Emily Arthur and composed of representatives from regional employers (Adirondack Bank, HP Hood, Indium, Revere Copper, Worthington Steel, Riverhawk, Northland Communications, Assured Information Security, Manth-Brownell/Alco), educational institutions (MVCC, Madison-Oneida BOCES), labor (United Steelworkers, Central New York Labor Council), economic development organizations (Mohawk Valley EDGE, MVEDD, 50 Forward), and state government (NYS Dept. of Labor, Acces-VR). Marketing and outreach are conducted via job fairs, workshops, Constant Contact newsletters, virtual services, and board-driven referrals.

Name

Working Solutions

Legal name

Workforce Development Board, Herkimer, Madison, Oneida Counties, Inc.

Website

https://working-solutions.org

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Working Solutions is a federally-designated nonprofit Workforce Development Board serving six counties in New York's Mohawk Valley through four American Job Center career centers, delivering free job-seeker, employer-recruitment, and training-grant services funded by federal, state, and local workforce programs.

Ownership category

akta.pro rank

Product category

Workforce Development Services

NAICS

Vocational Rehabilitation Services (6243), Educational Support Services (61171), Employment Services (5613), Vocational Rehabilitation Services (624310)

SIC

Services-Employment Agencies (7361), Services-Educational Services (8200), Services-Social Services (8300)

akta.pro primary industry

Public Workforce Development Programs (WIOA/One-Stop Career Centers) (EDAAAOAA)

akta.pro secondary industries

Job Placement, Matching & Career Navigation Services (EDAAAOAL), Work-Based Learning Programs (Internships, Apprenticeships, Community-Based Instruction) (EDAKANAF), Apprenticeships, Internships & Work-Based Learning Programs (BPACANAK), Employment & Job Readiness Support Services (BPAGAEAJ)

Keywords

• Workforce development
• Career services
• Job training
• Apprenticeship programs
• Employment assistance

Headquarters

HQ city

Utica

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Workforce Development Funding: Working Solutions is a nonprofit workforce development board that administers federal, state, and local training grant programs. Funding is procured through the Workforce Development Board, Herkimer, Madison, Oneida Counties, Inc. (WDB HMO). As an American Job Center partner, services are provided free of charge to job seekers and businesses.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Working Solutions operates four physical Career Centers and complementary virtual services that connect local employers with job seekers and administer federal, state, and local workforce development training grants. Core services include recruitment assistance for businesses, on-the-job training, U.S. Department of Labor apprenticeships, youth employment programs, disability employment support, and the SkillUp® Metrix Learning online skill-development platform. All services are provided free of charge and funded through public workforce development grants.

Product overview

Working Solutions is a workforce development organization operating as a division of the Public Workforce System and a network of local American Job Centers. The organization provides a portfolio of services including Career Centers in Herkimer, Madison, Rome, and Utica; Training Grant Programs (disability services, IT/cybersecurity, healthcare, apprenticeships, youth employment); Recruitment Services for businesses; On-The-Job Training; Apprenticeships; Virtual Services; Youth Services; Job Search Resources; and the SkillUp® Metrix Learning platform. Services are free of charge and funded through federal, state, and local workforce development programs administered by the Workforce Development Board, Herkimer, Madison, Oneida Counties, Inc.

Differentiator

Problem solved

Functional benefit

Products and services

• Career Centers (One Stop Career Centers) Physical American Job Center locations in Utica, Herkimer, Rome, and Wampsville providing free job search assistance, career counseling, and access to training programs for job seekers and employers across the Mohawk Valley region.
• Training Grant Programs Federal, state, and local workforce development grants administered by WDB HMO covering disability services (NY SCION), IT/cybersecurity, apprenticeships, healthcare training, youth employment (YEP, YouthBuild, Out-of-School Youth), Career Pathways, Employment Focused Services, Alternatives to Incarceration, Oneida County Re-Entry Taskforce, Building Pathways to Infrastructure Careers, Greater Mohawk Valley Childcare, EPA Brownfields, and Mohawk Valley Build.
• Recruitment Services Free employer recruitment services connecting area businesses with job seekers through no-cost job postings, candidate screening, and hiring assistance.
• On-The-Job Training (OJT) Training program where employees learn job tasks in actual work settings, designed to help candidates develop specific skills for positions while employers receive subsidized training support.
• Apprenticeships U.S. Department of Labor-recognized apprenticeship programs providing paid on-the-job training combined with related instruction for skilled trades and occupations.
• Virtual Services Remote workforce development services available via virtual channels, complementing physical Career Centers in Herkimer, Madison, Rome, and Utica (available by appointment).
• Youth Services Programs that help determine and maximize community resources to provide youth and their families the greatest possible benefits from existing workforce development programs and resources.
• Job Search Resources Online tools and personal assistance from advisors at Working Solutions Career Centers to help job seekers maximize tools for effective employment searches, including job search links and coping with layoffs support.
• SkillUp® Metrix Learning Online learning platform providing job seekers with skill development and training opportunities for career advancement.
• Disability Employment Initiative Programs and resources supporting individuals with disabilities — including Social Security Beneficiaries and Individuals with Intellectual and/or Developmental Disabilities — to increase enrollment in employment and training opportunities.

Quantifiable outcome

• 500+ individuals trained, placed, or received supportive services in past 12 months

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

25 partnerships are on record, tiered core and supporting.

• NYS Dept. of LaborcoreStrategic or Co-development PartnerNYS Dept. of Labor is represented on the Workforce Development Board with Melissa Burns serving as Supervising Labor Services Representative. The organization connects with the broader state workforce system.
• Mohawk Valley EDGEcoreStrategic or Co-development PartnerMohawk Valley EDGE (economic development organization) represented by Shawna Papale, Senior VP, on the board. Strategic partner for economic development initiatives.
• Mohawk Valley Community CollegecoreStrategic or Co-development PartnerMVCC Rome Campus represented by Franca Armstrong, Assistant VP/Dean. Provides educational partnership and training facility at Rome location.
• Adirondack BanksupportingStrategic or Co-development PartnerAdirondack Bank Regional President Robert E. Brenchley represents the organization on the board.
• Central New York Labor CouncilcoreStrategic or Co-development PartnerCentral New York Labor Council represented by President Samantha DiRiso on the board.
• Workforce Development Institute (WDI)coreStrategic or Co-development PartnerWDI represented by Regional Director David Goodness for Central New York Region on the board.
• United SteelworkerssupportingStrategic or Co-development PartnerUnited Steelworkers represented by Sub-District Director Cary Eldrige on the board.
• Great Utica Chamber of CommercesupportingGTM or Marketing PartnerGreat Utica Chamber of Commerce represented by Executive Director Kari Puleo on the board.
• Madison-Oneida BOCEScoreStrategic or Co-development PartnerMadison-Oneida BOCES represented by Randy Raux, Senior Coordinator for Adult Education, on the board.
• Mohawk Valley Economic Development District (MVEDD)supportingStrategic or Co-development PartnerMVEDD represented by Deputy Director Heather Devitt on the board.
• Assured Information SecuritysupportingStrategic or Co-development PartnerAssured Information Security represented by Elizabeth Bowers, Human Resource Director, on the board.
• Revere Copper ProductssupportingStrategic or Co-development PartnerRevere Copper Products represented by Adam Chrisman, Learning and Development Specialist, on the board.
• 50 ForwardsupportingStrategic or Co-development Partner50 Forward represented by Executive Director Kelly Walters on the board.
• Upper 90 SolutionssupportingStrategic or Co-development PartnerUpper 90 Solutions represented by James DeLude, VP-MSP Operations, on the board.
• Riverhawk CorporationsupportingStrategic or Co-development PartnerRiverhawk Corporation represented by Emily Arthur, HR Director, on the board.
• HP HoodsupportingStrategic or Co-development PartnerHP Hood represented by Crystal Guzzardo, Sr. HR Manager, on the board.
• Valley Health ServicessupportingStrategic or Co-development PartnerValley Health Services represented by President Lisa Betrus on the board.
• Diversified Wireless Inc.supportingStrategic or Co-development PartnerDiversified Wireless Inc. represented by Tracy Page, Business Development Manager, on the board.
• Acces-VRcoreStrategic or Co-development PartnerAcces-VR (vocational rehabilitation services) represented by Allene Monaghan, Director of Counselling, on the board.
• StaffworkssupportingStrategic or Co-development PartnerStaffworks represented by Service Manager Cheryl Zumbo on the board.
• Northland Communications CompanysupportingStrategic or Co-development PartnerNorthland Communications Company represented by Theresa Jalowiec, Vice President of People & Talent, SHRM-SCP, on the board.
• Manth-Brownell/AlcosupportingStrategic or Co-development PartnerManth-Brownell/Alco represented by Carrie Barry, Human Resources Manager, on the board.
• Worthington SteelsupportingStrategic or Co-development PartnerWorthington Steel represented by Karen George, Senior Human Resources Business Partner, on the board.
• Indium CorporationsupportingStrategic or Co-development PartnerIndium Corporation represented by Nate Discavage, Talent Acquisition Supervisor, on the board.
• CasestrysupportingStrategic or Co-development PartnerCasestry represented by Chief of Staff Mary Snell on the board.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• MAXIMUS: Large public-sector services company that administers workforce, TANF, and other human services programs under government contracts; comparable in operating model (government-funded program administration) and scale to Working Solutions.
• New York State Department of Labor: State-level government agency overseeing the workforce system in which Working Solutions operates; NYS DOL sits on WDB HMO's board and is the broader incumbent whose policies and funding flows directly shape Working Solutions' operating environment.

Emerging players

• Year Up: National workforce development nonprofit focused on young adults providing training and corporate placement; overlaps with Working Solutions' youth services and employer-connection functions.
• Per Scholas: National nonprofit providing tuition-free IT and cybersecurity workforce training with employer placement; partially overlaps with Working Solutions' IT/cybersecurity grant program and apprenticeship track.

Direct peers

• Equus Workforce Solutions: National workforce development operator running WIOA-funded programs and American Job Center services across multiple states; provides a scaled private-sector peer to Working Solutions' public board model.
• Jewish Vocational Service (JVS): Nonprofit employment and training organization offering job placement, skills training, and vocational rehabilitation services; comparable in mission, target populations, and grant-funded operating model.
• Buffalo and Erie County Workforce Development Board: A peer WDB in New York State administering federal/state training grants and operating career centers; comparable in mission, funding model, and service portfolio to Working Solutions' WDB HMO.
• America Works of New York: Workforce development and employment placement provider operating in New York with a similar mission of connecting job seekers (including those with barriers) to employers; offers a private-sector comparable in the same geography.
• Goodwill Industries of New York and New Jersey: Nonprofit operator of workforce development, job training, and employment placement programs, including programs for people with disabilities; directly overlaps with Working Solutions' job placement, training, and disability employment services.
• Westchester-Putnam Workforce Development Board: Another New York State designated local Workforce Development Board operating American Job Centers; structurally identical to Working Solutions under WIOA, providing a directly comparable model for funding, performance, and service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/WorkUtica
• Facebookfacebook.com/WorkingSolutionsHMO
• LinkedInlinkedin.com/company/workforce-development-board-herkimer-madison-oneida-counties

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Working Solutions