What Turning Points Collaborative Society does

Turning Points Collaborative Society is a registered non-profit society under British Columbia's Societies Act, founded in 1974 and headquartered in Vernon, BC, that delivers a comprehensive continuum of social services to vulnerable populations across the Okanagan region. The organization operates emergency shelters (Vernon 60-bed, Richter Street 48-bed, Bartley Court 42-space, Our Place 26-bed), supportive housing (My Place 52 units, The Crossings 52 units, The Willows 52 units), affordable housing (Blair, Hillside, Pioneer Place, Cedar Park, Pivot Properties, The Village, Westbank Lions Senior Housing, Summerland), transitional housing (Trailside 60 units), addiction recovery programs (Bill's Place 19-bed sober living, Haven Place second-stage recovery, AWARE four-day intensive), outreach services (Cammy LaFleur Clinic, Shelter Hub, Homelessness Outreach and Prevention Programs, Warming Bus, Scattered Sites Winter Response), and employment services through a WorkBC partnership and the Howard Industries social enterprise. There is no proprietary technology platform; service delivery depends on human case management, partnerships, and conventional SaaS for rental applications.

The business model is overwhelmingly government-funded: BC Housing is the primary funder for shelter, supportive housing, and homelessness programs, supplemented by Interior Health for mental health and substance use services, the Ministry of Social Development and Poverty Reduction, and multiple municipal partners (City of Vernon, City of Kelowna, City of West Kelowna). Secondary revenue includes donations and in-kind contributions from individuals, businesses, and community groups, plus nominal income-based monthly program fees at Bill's Place, Haven Place, Trailside, and supportive housing properties, and a $200 flat fee for the four-day AWARE program. The customer base is the population experiencing or at risk of homelessness, addiction, housing instability, and unemployment in the Okanagan, served through a community-led, referral-driven go-to-market motion with no commercial sales function. Strategic positioning rests on a 50+ year operating history, more than 30 documented community partnerships, and a donated Centre for Community Collaboration that anchors inter-agency coordination, funded expanded facility launches (Bill's Place Expansion 2025-2027, The Willows opened January 2026, Trailside opened May 2024) that more than doubled supportive housing and affordable housing inventory over the past eight years.

Name

Turning Points Collaborative Society

Legal name

Turning Points Collaborative Society

Website

https://turningpoints.ngo

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

Turning Points Collaborative Society is a BC non-profit, founded 1974, that operates emergency shelters, supportive and affordable housing, addiction recovery, and employment services for people experiencing homelessness or housing instability across the Okanagan region.

Ownership category

akta.pro rank

Product category

Social Services (Homelessness, Housing, and Addiction Recovery)

NAICS

Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Senior & Transitional Monthly Housing (THAMAFAJ)

Keywords

• Homeless outreach services
• Emergency shelter operations
• Supportive housing programs
• Addiction recovery services
• Affordable housing management

Headquarters

HQ city

Vernon

HQ country

Canada

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Funding: Primary revenue from provincial BC Housing funding and other government sources to operate shelters, supportive housing, and outreach programs.
2. Donations and Charitable Contributions: Cash and in-kind donations from individuals, businesses, and community groups to support programming and services.
3. Program Fees: Affordable monthly fees at recovery programs like Bill's Place, based on participant income.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Turning Points Collaborative Society operates a continuum-of-care social services platform that delivers street outreach, emergency shelter, transitional housing, supportive housing, affordable housing, addiction recovery, and employment services for individuals and families experiencing or at risk of homelessness in the Okanagan region of British Columbia. Programs are delivered through physical properties (emergency shelters, supportive housing apartments, transitional housing facilities, and affordable housing units) combined with structured programming including sober-living recovery, harm reduction, and employment services.

Product overview

Turning Points Collaborative Society operates a comprehensive social services platform providing outreach, shelter, housing, addictions recovery, and employment services across the Okanagan region in British Columbia. The organization offers multiple distinct programs including: Bill's Place (addictions recovery), Haven Place (second-stage recovery), and the AWARE Program for substance use treatment; My Place, The Crossings, and The Willows for supportive housing; Trailside Transitional Housing; multiple affordable housing properties (Blair Apartments, Pivot Properties, Hillside Apartments, Pioneer Place, Cedar Park, The Village, Westbank Lions Senior Housing, Summerland Affordable Housing); emergency shelters (Vernon Emergency Shelter, Richter Street Shelter, Bartley Court Shelter, Our Place); outreach programs (Cammy LaFleur Outreach Clinic, Shelter Hub, Homelessness Outreach Program, Homelessness Prevention Program, West Kelowna Outreach Program, Warming Bus); and employment services through WorkBC and Howard Industries (a social enterprise). The organization also operates the Centre for Community Collaboration as a hub for inter-agency cooperation.

Differentiator

Problem solved

Functional benefit

Products and services

• Bill's Place
• Haven Place
• AWARE Program
• My Place
• The Crossings
• The Willows
• Trailside Transitional Housing
• Blair Apartments
• Pivot Properties
• Hillside Apartments
• Pioneer Place
• Cedar Park
• The Village
• Westbank Lions Senior Housing
• Summerland Affordable Housing
• Vernon Emergency Shelter
• Richter Street Shelter
• Bartley Court Shelter
• Our Place
• Cammy LaFleur Outreach Clinic
• Shelter Hub
• Homelessness Outreach Program
• Homelessness Prevention Program
• West Kelowna Outreach Program
• Warming Bus
• Scattered Sites Winter Response
• Supported Rent Supplement Programs
• WorkBC Employment Services
• Howard Industries
• Centre for Community Collaboration

Quantifiable outcome

• Homelessness reduced by almost 1/3 in West Kelowna in one year through prevention, diversion, and rapid resolution programming
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

31 partnerships are on record, tiered core, major and minor.

• BC HousingcoreStrategic or Co-development PartnerPrimary government funder for shelter, supportive housing, and homelessness programs. BC Housing provides funding and collaborates on housing initiatives including Coordinated Access systems.
• Interior HealthcoreStrategic or Co-development PartnerHealthcare partner providing mental health and substance use services, HIV support, and collaborative health programming for clients.
• City of VernoncoreStrategic or Co-development PartnerMunicipal partner providing support for housing initiatives and homelessness response within Vernon.
• City of KelownacoreStrategic or Co-development PartnerMunicipal partner for housing and shelter services in Kelowna, including partnership on Trailside Transitional Housing.
• City of West KelownacoreStrategic or Co-development PartnerMunicipal partner for shelter and outreach services in West Kelowna.
• Canadian Mental Health AssociationmajorStrategic or Co-development PartnerMental health services partner collaborating on client care and support programs.
• John Howard SocietymajorStrategic or Co-development PartnerJustice and rehabilitation services partner for clients with criminal justice involvement.
• Ministry of Social Development and Poverty ReductioncoreStrategic or Co-development PartnerGovernment partner for income assistance programs and employment services coordination.
• WorkBCcoreStrategic or Co-development PartnerPartnership with Community Futures of the North Okanagan to deliver WorkBC One-to-One Employment Services for clients facing employment barriers.
• Howard IndustriescoreStrategic or Co-development PartnerSocial enterprise created by Turning Points to provide employment opportunities for program clients. Separate governance but integrated into programming.
• Community Action InitiativemajorStrategic or Co-development PartnerPartner providing support for community-based initiatives and harm reduction programming.
• Journey Home TaskforcemajorStrategic or Co-development PartnerLocal task force focused on ending homelessness, with Turning Points as active participant.
• Pacific Aids Network (PAN)majorStrategic or Co-development PartnerNetwork partner for HIV/AIDS support and blood-borne infection prevention programming.
• RCMPminorStrategic or Co-development PartnerCollaboration on community safety and harm reduction response.
• NOW Canada SocietymajorStrategic or Co-development PartnerPartner in Shelter Hub collaborative effort for shelter diversion and system navigation.
• Metro CommunitymajorStrategic or Co-development PartnerPartner in Shelter Hub and Kelowna outreach programming.
• Upper Room Mission VernonmajorStrategic or Co-development PartnerPartner in Shelter Hub program providing shelter diversion services.
• Ki-Low-Na Friendship SocietyminorStrategic or Co-development PartnerIndigenous-focused friendship center partner for Okanagan services.
• Living Positive Resource CenterminorStrategic or Co-development PartnerHIV support network partner for Cammy LaFleur Outreach Program.
• Outreach Urban HealthminorStrategic or Co-development PartnerUrban health outreach partner for harm reduction services.
• Westbank First NationsminorStrategic or Co-development PartnerIndigenous community partner for West Kelowna services.
• Community FuturesmajorStrategic or Co-development PartnerPartnership to deliver WorkBC Employment Services to clients facing barriers.
• Food BankmajorStrategic or Co-development PartnerFood security partner for client nutrition programs.
• Kelowna Gospel MissionminorStrategic or Co-development PartnerKelowna homeless services partner.
• West Kelowna Salvation ArmyminorStrategic or Co-development PartnerWest Kelowna social services partner.
• West Kelowna Urgent Primary CareminorStrategic or Co-development PartnerHealthcare partner for harm reduction supplies and services in West Kelowna.
• Partners In Resources (Piers)minorStrategic or Co-development PartnerResource partner for housing and support services.
• Vernon Entrenched People Against DiscriminationminorStrategic or Co-development PartnerAdvocacy partner meeting at Centre for Community Collaboration.
• Broken AnchorminorStrategic or Co-development PartnerLocal services partner.
• Canadian Centre for Diversity and InclusionmajorStrategic or Co-development PartnerMembership since 2021 providing employees access to diversity and inclusion training resources to create inclusive environments for clients and staff.
• Vernon Harm Reduction Action CommitteemajorStrategic or Co-development PartnerCommittee supported by Community Action Initiative, Ministry of Mental Health and Addictions, and Overdose Emergency Response Centre for harm reduction initiatives.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Atira Women's Resource Society: BC non-profit providing supportive housing, transition houses, and outreach for women and children fleeing violence and facing homelessness. Comparable in operating BC-focused supportive housing and homelessness programs with government funding.
• PHS Community Services Society: Vancouver-based non-profit providing housing, health, and harm reduction services including shelters, supportive housing, and integrated care for marginalized populations. Directly comparable continuum-of-care model.
• RainCity Housing and Support Society: Lower Mainland non-profit operating shelters, supportive housing, and homelessness prevention programs in BC. Operates a similar integrated service model and serves as a comparable non-profit peer in BC's social services landscape.
• Lookout Housing and Health Society: BC-based non-profit operating emergency shelters, supportive housing, and harm reduction programs across Metro Vancouver, Fraser Valley, and beyond. Highly comparable as a regional non-profit delivering a similar continuum of housing and health services to people experiencing homelessness.
• Canadian Mental Health Association - BC Division: BC division of a national non-profit providing mental health and housing support services, including supported housing and community-based programs. Listed as an active partner of Turning Points and operates a directly comparable service set.
• Coast Mental Health: BC non-profit providing supportive housing, rehabilitation, and community integration services for people with mental health and substance use challenges. Operates a directly comparable model of supportive housing combined with recovery and community programs.
• John Howard Society of British Columbia: BC-wide non-profit providing services to people involved in the justice system, including housing, addiction recovery, and reintegration programs. Direct peer as a BC social services non-profit offering overlapping housing and recovery services.
• Upper Room Mission Vernon: Vernon-based non-profit providing emergency shelter, meals, and outreach services for people experiencing homelessness in the Okanagan. Direct local peer and active Shelter Hub partner alongside Turning Points.
• Kelowna Gospel Mission: Kelowna-based non-profit providing emergency shelter, meals, and recovery programs for homeless and vulnerable populations. Identified as a Turning Points partner and operates directly comparable services in the same Okanagan market.

Broad incumbents

• The Salvation Army BC Division: National non-profit with significant BC operations providing emergency shelters, transitional housing, addiction recovery, and community services. Comparable in scope but operates much more broadly across multiple service categories and geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCzQvT5b5X5X5X5X5X5X5X5
• Facebookfacebook.com/TurningPointsCollaborative
• Instagraminstagram.com/turning_points_okanagan
• LinkedInlinkedin.com/company/turning-points-collaborative

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Turning Points Collaborative Society