Emmiera Group

What Emmiera Group does

Emmiera Group is a UK-headquartered, independently owned furniture repair and restoration specialist founded in 2004 and operating from Brierley Hill, West Midlands. The company runs a nationwide network of 150+ technicians delivering on-site furniture and property repairs across the UK and Ireland, supported by an 8,000 sq ft central workshop and distribution centre. Its service portfolio is organized into three divisions: Furniture Repairs (re-upholstery, bed repairs, leather repair, cabinet repair, fabric repairs, rise and recline mechanisms, mobility equipment repairs, and flatpack assembly), Property Repairs (surface, electrical, plumbing, painting, carpentry, building and structural, landscaping, plastering, door restoration, and flooring), and Commercial Services (wood restoration, dining chair and bar stool repairs, leather and fabric re-upholstery, site surveys, design/manufacture/installation, and independent inspection for hospitality clients such as Aston Villa F.C.). Service delivery is enabled by a Technician Tracking System that sends text and email updates with arrival tracking links to customers, and quality control is enforced via a proprietary 136-point skills-set check applied to all technicians.

Emmiera serves three primary customer segments: domestic homeowners (primary segment, served direct-to-consumer via on-site visits and a quote-based inquiry system), commercial and hospitality clients (restaurants, pubs, hotels, leisure), and furniture retailers, manufacturers, and wholesalers who require warranty, insurance, and post-delivery fault resolution services. Named enterprise clients include DFS, Dunelm, Dreams, Sofology, Bensons for Beds, and Furniture Village for warranty work, plus Aston Villa F.C. for stadium seating restoration. Revenue is generated through professional-services fees for repair work; pricing is quote-based and not publicly disclosed. The company is regulated by the Financial Conduct Authority (registration 502001) for insurance claim handling and holds ISO 9001, ISO 27001, SafeContractor, NBF, FHIO, and Guild certifications.

The business model is asset-light field services with a contractor-heavy technician base (headcount is reported as 11-50 employees versus 150+ technicians, suggesting the technician network is largely contracted rather than employed). GTM is direct-to-consumer on-site service supplemented by channel partnerships with major furniture retailers and a commercial/hospitality sales motion. The company maintains a digital presence through its website, LinkedIn, Instagram, and Facebook, and relies on Trustpilot reviews for customer acquisition. There are no disclosed funding rounds, no M&A activity, and no parent company — Emmiera is an independently owned private limited company registered in England and Wales (company number 5042667).

Name

Emmiera Group

Legal name

EMMIERA GROUP LTD

Website

https://emmieragroup.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Furniture Repair and Restoration Services

NAICS

Reupholstery and Furniture Repair (81142)

SIC

Services-Miscellaneous Repair Services (7600), Services-To Dwellings & Other Buildings (7340)

akta.pro industry

PRIMARYHSAGAAAI

Furniture Repair & Minor Restoration

Home & Personal Services/Home Repair, Maintenance & Handyman/General Handyman & Minor Repairs

SECONDARYHSAGABAK

Furniture & Built-In Wood Repair (Shelving, Mantels, Built-ins)

Home & Personal Services/Home Repair, Maintenance & Handyman/Carpentry & Wood Repair

SECONDARYHSAJAHAE

Leather Repair (Tears, Holes, Seam/Panel Repair)

Home & Personal Services/Laundry, Dry Cleaning & Garment Care/Leather, Suede & Fur Cleaning / Restoration

Keywords

• Furniture repair services
• Upholstery restoration services
• Property repair services
• Commercial furniture restoration
• Furniture inspection services

Headquarters

HQ city

Brierley Hill

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. On-site Furniture Repair Services: On-site furniture repair and restoration services provided to domestic and commercial customers. Services include re-upholstery, bed repairs, leather repair, cabinet repair, and property repairs. Revenue generated from repair service fees.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Emmiera Group provides on-site furniture repair and restoration services for domestic customers, commercial and hospitality clients, and furniture retailers, manufacturers and wholesalers. Its services cover re-upholstery, bed and mattress repairs, leather, cabinet and fabric repairs, property repairs, inspection services and insurance-related repair support delivered through a nationwide technician network.

Product overview

Emmiera Group is a furniture repair and property maintenance service provider operating a multi-service model with three interconnected divisions: Furniture Repairs (including re-upholstery, bed repairs, leather and fabric restoration, and mobility equipment repairs), Property Repairs (covering electrical, plumbing, painting, carpentry, building works, and landscaping), and Commercial Services (specializing in hospitality industry furniture restoration and contract furniture solutions). The company also offers Quality Assurance, Inspection Services, and Insurance-related repair support as supplementary services. With over 150 technicians nationwide, the company provides on-site repairs for domestic and commercial clients across the UK and Ireland.

Differentiator

Problem solved

Functional benefit

Products and services

• Re-Upholstery
• Furniture Repairs
• Property Repairs
• Commercial Services
• Inspection Services
• Furniture Insurance

Quantifiable outcome

• Preserves furniture value and extends furniture lifespan significantly

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• DFScoreChannel Partner/ Reseller/ DistributorDFS is one of the major furniture retailers that Emmiera Group works with to provide repair services to DFS customers. Emmiera Group handles furniture repairs and after-sales service for DFS products.
• DunelmcoreChannel Partner/ Reseller/ DistributorDunelm partners with Emmiera Group for furniture repair services provided to Dunelm customers.
• DreamscoreChannel Partner/ Reseller/ DistributorDreams works with Emmiera Group for bed and mattress repair services for their customer base.
• SofologycoreChannel Partner/ Reseller/ DistributorSofology partners with Emmiera Group for sofa repair and re-upholstery services.
• Bensons for BedscoreChannel Partner/ Reseller/ DistributorBensons for Beds partners with Emmiera Group for bed repair services.
• Furniture VillagecoreChannel Partner/ Reseller/ DistributorFurniture Village works with Emmiera Group for furniture repair services.
• National Bed FederationcoreStrategic or Co-development PartnerEmmiera Group holds NBF certification, indicating membership and certification in the National Bed Federation trade organization.
• TrustpilotminorGTM or Marketing PartnerEmmiera Group maintains a Trustpilot review profile for customer reviews and ratings.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Homeserve: Homeserve is a large UK home emergency, repair and maintenance provider serving utility and insurance partners with a national engineer network. It is comparable as a scaled home-repair platform, though its core focus is plumbing, heating and electrical rather than furniture.
• ServiceMaster Restore: ServiceMaster Restore is a UK-wide franchise network providing commercial and residential restoration, cleaning and repair services across multiple categories. It overlaps with Emmiera's property and commercial repair work but operates at significantly broader scope.
• Domestic & General: Domestic & General is a UK leader in warranty and after-sales service plans for appliances, electronics and furniture, administering repair and replacement for major retailers. It is comparable because it sits in the same warranty-driven repair supply chain that Emmiera serves.

Others

• Checkatrade: Checkatrade is a UK marketplace that connects consumers with vetted local tradespeople across repair, maintenance and home improvement categories. It is an adjacent channel that both sources demand for Emmiera's services and routes customers to competing local tradespeople.

Direct peers

• Plumbs: Plumbs is a long-established UK specialist in made-to-measure loose covers, reupholstery and furniture recovery, serving domestic customers nationwide. It competes head-on with Emmiera's reupholstery and sofa restoration services in the UK.
• Furniture Medic: Furniture Medic is a ServiceMaster franchise network offering on-site furniture repair, restoration and upholstery services to residential and commercial customers. It is the closest direct international analogue to Emmiera's on-site, multi-trade furniture repair model.

Emerging players

• The Leather Repair Company: The Leather Repair Company is a UK specialist in leather furniture and automotive leather restoration, repair and recolouring. It is a focused sub-segment competitor to Emmiera's leather repair services within the broader furniture restoration market.
• Fantastic Services: Fantastic Services is a UK-based tech-enabled home services platform offering cleaning, handyman, plumbing and related on-demand repairs via an app and large contractor network. It is an emerging competitor in property and household repairs, with partial overlap to Emmiera's property repairs line.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/100094082274583
• LinkedInlinkedin.com/company/emmiera-group
• Instagraminstagram.com/emmieragroup

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emmiera Group