What Sagepilot AI does

Sagepilot AI Technologies Private Limited is an India-incorporated, Bengaluru-based private company founded in 2025 that operates an AI workforce platform for direct-to-consumer (D2C) consumer brands. The platform is structured as three named AI agents — an AI Support Agent, an AI Marketing Agent, and an AI Operations Agent — running across omnichannel surfaces (WhatsApp, Instagram, voice, email, web, iMessage, Messenger, Facebook, Reddit, X, RCS) with a unified customer profile powered by a native Customer Data Platform. The agents act inside real business systems (Shopify, Razorpay, Stripe, Shiprocket, Delhivery, NetSuite, etc.) via 40+ native connectors plus a public REST API and a native Model Context Protocol (MCP) server with 24 tools, and they escalate to humans with full context when confidence is low. Surrounding the agents is a module suite including an AI-native helpdesk, voice with Hindi/English/12+ Indian-language code-switching, a marketing suite with revenue-attribution reporting, reputation management, governance (per-workflow autonomy and audit logs), and analytics.

The business model is a quote-based, monthly-billed SaaS subscription with no publicly disclosed pricing tiers and no self-serve sign-up. Distribution is exclusively direct sales through demo bookings on sagepilot.ai, with the company configuring agents from each customer's catalog, policies, and prior conversations and demonstrating live handling before progressive autonomy is granted; onboarding completes within 24 hours. The named customer base of 18 brands spans skincare, education, relocation, hospitality, beauty, apparel, gardening, fitness, personal care, and consumer appliances, with disclosed platform metrics of 87% average AI automation, 4.8 CSAT, and individual case-study resolution rates of 90-98%. The company has 1-10 employees, has not disclosed any external funding, and is privately held with no parent entity.

Name

Sagepilot AI

Legal name

Sagepilot AI Technologies Private Limited

Website

https://sagepilot.ai

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

11–50 employees

Short description

Sagepilot AI is an India-based, privately held company (founded 2025) that sells an AI workforce platform of three agents — Support, Marketing, and Operations — to D2C consumer brands, executing customer lifecycle work across omnichannel surfaces and connected commerce systems via subscription-based direct sales.

Ownership category

akta.pro rank

Product category

AI Customer Engagement Platform

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)

Keywords

• AI customer support
• Conversational AI platform
• Omnichannel AI agents
• D2C automation platform
• AI marketing automation

Headquarters

HQ city

Bangalore

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: The company operates on a subscription basis for AI agent access and platform usage. Pricing is not publicly disclosed. All purchases are final with no refunds. Subscriptions can be cancelled at any time with no further charges. Trial periods are available for certain services with automatic billing at trial expiry.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Sagepilot AI builds an AI workforce platform for direct-to-consumer (D2C) consumer brands, deploying three named AI agents — Support, Marketing, and Operations — that autonomously handle customer support, marketing campaigns, and back-office logistics across WhatsApp, Instagram, voice, email, web chat, iMessage, Messenger, Facebook, Reddit, and X. The agents act inside real commerce, payment, and courier systems (Shopify, Razorpay, Stripe, Shiprocket, Delhivery, etc.), escalate to humans with full context when confidence is low, and operate under per-workflow governance and audit logging. The platform is sold as a subscription on a quote-based basis and goes live in 24 hours.

Product overview

Sagepilot AI operates as an AI workforce platform for consumer brands, offering a unified platform-plus-modules architecture. The core is the AI Agents Platform, which runs three named AI agents — the AI Support Agent, AI Marketing Agent, and AI Operations Agent — across omnichannel customer-facing and back-office workflows. Surrounding the agents are built-in platform modules: AI-native Helpdesk, Voice (phone), Marketing Suite, Reputation, Governance, Analytics, and APIs & MCP, plus a native Customer Data Platform for unified customer profiles. Developer surfaces include a REST API, a Model Context Protocol (MCP) server, and a React Native SDK. The platform is positioned as a full customer lifecycle operating system: support, sales, marketing, and operations managed by AI agents onboarded like employees, with human teams supervising, approving, and handling escalations. Sagepilot AI Inc. also powers partner integrations such as the EDT Recipe Ramsay Kitchen OS (WhatsApp-based conversational AI for kitchen appliances).

Differentiator

Problem solved

Functional benefit

Products and services

• AI Agents Platform The central AI workforce platform on which all Sagepilot agents run, providing omnichannel customer service across WhatsApp, Instagram, email, voice, web chat, Messenger, Facebook, X, Reddit, and iMessage, plus a native helpdesk, customer data platform, governance controls, analytics, and APIs/MCP integration. It serves as the operating system for consumer brand customer lifecycles.
• AI Support Agent Conversational AI agent for D2C consumer brands that resolves customer tickets end-to-end across all channels, reading intent, detecting language (90+), matching customers to orders and history, executing real actions in connected systems (refunds, reships, exchanges, address changes, subscription management), and handing off to humans with full context when confidence is low.
• AI Marketing Agent AI agent that plans, writes, and executes outbound marketing campaigns, finding behavioral moments (winback, cart abandonment, replenishment), building multi-step cross-channel journeys across WhatsApp, email, SMS, push, and RCS, generating copy in brand voice learned from past sends, and reporting revenue attribution tied to actual orders.
• AI Operations Agent AI agent that monitors and acts on orders, payments, and logistics 24/7, watching couriers, payment gateways, and order management systems for anomalies, executing operational procedures (refunds, courier escalations, inventory sync, ledger closing), drafting SOPs from recurring incidents, and notifying customers proactively.
• Voice (AI Voice Agent) AI voice agent for inbound call answering and outbound dialing campaigns, answering calls on the first ring with no IVR, acting on real systems mid-call (order lookups, refunds, appointment booking), performing warm transfers with full context to humans, and supporting Hindi, English, and 12+ Indian languages with automatic code-switching.
• React Native SDK Official React Native SDK (@sagepilot-ai/react-native-sdk) for embedding Sagepilot chat inside iOS and Android apps via WebView, providing APIs for SDK initialization, customer identity linking, unread count polling, session management, hosted chat UI presentation/dismissal, attachment handling, and push notification integration.
• Sagepilot MCP Server Model Context Protocol server (mcp.sagepilot.ai/sse; eu.sagepilot.ai/mcp for EU-hosted workspaces) enabling AI clients — Claude, ChatGPT, Codex, Cursor, and other MCP-compatible hosts — to interact with Sagepilot workspace tools (analytics, tickets, customers, channels, agents, support actions) via hosted OAuth or long-lived API tokens.

Quantifiable outcome

• 95%+ AI resolution rate achieved for D'you with 94% of replies AI-generated across 448K+ customers
• +5 more outcomes

Named customers10 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration64 records

AI capability14 records

Feature14 records

Partnerships

One partnership is on record.

• EDTcoreStrategic or Co-development Partner · 10 March 2026Sagepilot AI partnered with D2C consumer appliances brand EDT to power Recipe Ramsay, an AI-powered Kitchen OS built on WhatsApp for the LUMA PureGlass Air Fryer. The conversational AI agent addresses cooking decision fatigue by suggesting LUMA-optimized recipes based on available ingredients, time constraints, and dietary preferences, while enabling direct ingredient price comparison across quick-commerce platforms. EDT positions this as an early expression of its 'Physical AI' philosophy combining hardware with embedded AI.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kustomer: AI CRM / customer service platform oriented toward D2C and ecommerce brands, owned by Meta. Comparable omnichannel customer lifecycle play targeting similar buyer personas.
• Ada: AI-powered customer service automation platform serving consumer brands with branded chat experiences. Comparable autonomous-agent positioning for D2C CX teams.
• Yellow.ai: India-based conversational AI / agent platform with strong omnichannel and voice capabilities across Indian languages. Closest comparable based on geography, multilingual voice, and D2C enterprise traction.
• Gorgias: AI-native helpdesk purpose-built for Shopify/D2C ecommerce, the closest direct competitor in target market and feature scope. Competes head-to-head for Sagepilot's core D2C customer lifecycle support use case.
• Haptik: India-headquartered conversational AI platform with WhatsApp, voice, and agent-assist products used by consumer brands. Direct competitor in India D2C customer engagement.
• Yuma AI: AI customer service agent focused on Shopify merchants, automating support tickets end-to-end. Direct overlap with Sagepilot's AI Support Agent for ecommerce merchants.

Emerging players

• Tidio: AI customer service and live chat platform targeting SMB and mid-market Shopify/WooCommerce merchants. Overlaps with Sagepilot's D2C support use case at a smaller-customer tier.

Broad incumbents

• Zendesk: Enterprise customer service software giant adding AI agents and copilots across its installed base. Broader portfolio competitor with deep enterprise distribution.
• Intercom: Established customer support platform with Fin AI agent layered onto its broad SaaS suite. Competes via installed base and AI additions rather than D2C-specialisation.

Regional players

• Verloop.io: India/MENA-focused conversational AI support automation for consumer brands on WhatsApp and web. Geographic and channel overlap makes it a strong regional peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sagepilot-ai

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sagepilot AI