Waypoint Healthcare Solutions

What Waypoint Healthcare Solutions does

Waypoint Healthcare Solutions, LLC was a privately held healthcare-technology company founded in 2022 and headquartered in Kansas City, United States. The firm developed AI-powered virtual agent tools, digital communication tools, and workflow automation software aimed at healthcare providers and payers, with the stated objective of improving patient engagement and care navigation. Its core product line was a set of AI and virtual agent tools positioned for automated patient interaction, care coordination, and digital communication workflows, with technical differentiators documented as domain specialization, integration/interoperability, and ease of implementation. The company operated with 1–10 employees, had no publicly disclosed pricing or named customers in the source data, and did not have a disclosed funding history.

On 2026-03-03, Guideway Care, Inc. completed the acquisition of Waypoint Healthcare Solutions, LLC. As part of the transaction, Waypoint's founders Lisa McDermott and David Bradshaw, along with the company's AI and virtual agent capabilities, were integrated into Guideway Care's Enterprise Evidence-Based Patient Activation Intelligence platform. The combined offering connects payer and provider strategy to measurable completion across access, referral management, care transitions, and chronic condition management. Following the acquisition, Waypoint Healthcare Solutions ceased to operate as an independent entity and now exists as an integrated unit within Guideway Care. No pre-acquisition revenue, ownership structure, or capital structure details are available in the source data.

Name

Waypoint Healthcare Solutions

Legal name

Waypoint Healthcare Solutions, LLC

Website

https://waypointhcs.com

Company type

Private

Founded year

2022

Operating status

Acquired

Headcount range

1–10 employees

Short description

Waypoint Healthcare Solutions is a healthcare-technology company that built AI-powered virtual agent tools and workflow automation software for patient engagement and care navigation, serving healthcare providers and payers; founded in 2022, it was acquired by Guideway Care in March 2026.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Patient engagement software
• Virtual agent healthcare
• Care navigation solutions
• Healthcare workflow automation
• Patient activation platform

Headquarters

HQ city

Kansas City

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Core offering

Waypoint Healthcare Solutions built AI-powered virtual agent tools combined with digital communication and workflow automation software to support patient engagement and care navigation for healthcare organizations. The company's offering automated patient interaction workflows, extended digital communication capabilities, and integrated into enterprise patient activation platforms used by healthcare providers and payers.

Product overview

Waypoint Healthcare Solutions was a healthcare technology company offering AI-powered virtual agent tools and digital communication solutions focused on patient engagement and care navigation. Following its acquisition by Guideway Care in March 2026, the company and its technology have been integrated into Guideway's Enterprise Evidence-Based Patient Activation Intelligence platform, which connects payer and provider strategy to measurable completion across access, referral management, care transitions, and chronic condition management.

Differentiator

Problem solved

Functional benefit

Products and services

• AI and Virtual Agent Tools AI-powered virtual agent tools for patient engagement and care navigation, enabling digital communication and workflow automation for healthcare organizations such as providers and payers.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

One partnership is on record.

• Guideway CarecoreStrategic or Co-development Partner · 3 March 2026Guideway Care, Inc. acquired Waypoint Healthcare Solutions, LLC to extend its Enterprise Evidence-Based Patient Activation Intelligence solution. The acquisition integrated Waypoint's team, including founders Lisa McDermott and David Bradshaw, along with its AI and virtual agent tools, into Guideway's platform. The combined entity delivers a unified Activation Intelligence solution connecting payer and provider strategy to measurable completion across access, referral management, care transitions, and chronic condition management.

Recent moves3 records

Expansion highlights4 records

Emerging players

• Notable Health: AI-powered healthcare workflow automation platform that uses intelligent agents to handle patient intake, scheduling, and administrative workflows. Comparable as an emerging AI-first competitor pursuing adjacent automation use cases within healthcare providers.

Direct peers

• CipherHealth: Enterprise patient engagement platform offering outreach, rounding, and care-navigation solutions to hospitals and health systems. Directly comparable because it addresses the same engagement gaps and care-coordination workflows that Waypoint's AI and automation software is designed to automate.
• Luma Health: Patient engagement platform focused on access, scheduling, intake, and outreach automation for healthcare providers. Directly comparable because it combines workflow automation with patient communication — the same functional overlap Waypoint's AI virtual-agent and care-navigation tools target.
• Memora Health: AI-native patient engagement platform that automates clinical workflows, follow-up, and care navigation via conversational AI. Directly comparable because it represents a direct AI-virtual-agent competitor in the care-navigation and patient-activation space.
• GetWellNetwork: Digital patient engagement platform used across the care continuum for patient education, activation, and post-discharge follow-up. Directly comparable because it sells into the same providers-and-payers buyer base for engagement, navigation, and care transition use cases.
• WELL Health: Conversational patient engagement platform unifying messaging channels (SMS, email, voice) for healthcare organizations. Directly comparable because it sells AI-assisted communication and engagement workflows to the same providers-and-payers buyer base.
• Artera (formerly WELL Health): Patient communication and engagement platform widely used by health systems for appointment reminders, outreach, and digital workflows. Directly comparable because it competes in the same horizontal provider/patient messaging and engagement-automation category that Waypoint's virtual-agent tooling targets.

Broad incumbents

• Caregility: Enterprise telehealth and virtual care platform serving health systems with virtual nursing and inpatient monitoring solutions. Comparable because it operates in adjacent virtual-care and patient-engagement infrastructure where AI-driven workflow automation is increasingly embedded.
• Tebra: Practice growth and patient engagement platform for independent practices and ambulatory providers, combining scheduling, communication, and reputation management. Comparable as a broader incumbent offering overlapping patient-engagement and workflow automation capabilities to provider customers.
• Guideway Care: Acquirer and parent company operating the Enterprise Evidence-Based Patient Activation Intelligence platform serving hospitals, health systems, risk-bearing entities, FQHCs, and medical device providers. Directly comparable because Waypoint's AI/virtual-agent tools were integrated into Guideway's care-navigation and patient-activation stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/waypoint-hcs

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Waypoint Healthcare Solutions