RACube Technologies

What RACube Technologies does

RACube Technologies LLC is a Plano, Texas-based private IT consulting and product firm founded in 2020 with 11-50 employees, specializing in cloud contact center (CCaaS) and unified communications (UCaaS) implementations. The company holds Genesys Premier Partner status and delivers architecture, deployment, migration, and managed services across multiple platforms including Genesys, Nice In-Contact, Amazon Connect, Zoom, Microsoft Teams, Cisco, Avaya, and RingCentral. Its proprietary product portfolio — built on a self-developed API layer — includes RAautomiTe (Sync and Ops) for DevOps CI/CD automation across multi-cloud environments, RAautoPause for compliance-driven call recording pause/resume in Genesys Cloud, RAdaSh-P and RAdaSh-O dashboards for performance and agent operations, and RALogEd for configuration audit logging.

The company's revenue model combines professional services (consulting, implementation, deployment, and managed IT support), Recruitment Process Outsourcing across IT, medical devices, manufacturing, automotive, and business consulting, IT accessories resale via a JLAB-certified headset channel, and product licensing of its RA-prefixed proprietary tools. Distribution runs through direct enterprise field sales targeting Fortune 500 accounts, a multi-vendor channel partner model, and a website-based 30-minute consultation booking funnel. RACube also offers AI chatbot development using NLP, AWS LEX, and Google Dialogflow CX, and integrates third-party AI tools such as Pindrop, Cogito, and Uniphore via SIPRec and media forking on Oracle SBC and Sunus SBC platforms.

Its primary customer segments are Fortune 500 enterprises and contact center operators in financial services and other regulated verticals, with offshore and onsite delivery models enabling flexible engagement structures. The company is preparing SOC 2 Type 2 certification for its RAautoPause compliance product, signaling intent to deepen regulated-market penetration. No external institutional funding, named revenue figures, or large enterprise logos are disclosed in the available material.

Name

RACube Technologies

Legal name

RACube Technologies LLC

Website

https://racubetech.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

RACube Technologies is a Plano, TX-based Genesys Premier Partner (founded 2020, 11-50 employees) providing CCaaS/UCaaS consulting, cloud migration, and proprietary DevOps automation tools to Fortune 500 enterprises and contact center operators.

Ownership category

akta.pro rank

Product category

CCaaS Consulting and Implementation Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

UCaaS Platforms & Suites (HDAIAHAA), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Cloud Architecture & Migration Integration (BPAEAAAH), Cloud Automation & IaC (Terraform, CI/CD, Policy-as-Code) (BPAEACAL)

Keywords

• Cloud contact center services
• Unified communications consulting
• CCaaS implementation services
• Genesys cloud integration
• Contact center automation tools

Headquarters

HQ city

Plano

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services: Consulting services for contact center solution architecture, development, and administrative tasks for SaaS-based solutions. Includes customized professional services to specific customer requirements, implementation, and deployment services.
2. Managed IT Solutions: Ongoing managed IT services and support for cloud computing, collaboration, and contact center operations.
3. Cloud Computing Consulting: Architectural consulting services for leading UCaaS & CCaaS providers, cloud migration consulting, and support for wide range of vendors with offshore and onsite support options.
4. Recruitment Process Outsourcing (RPO): Workforce management and recruitment services delivering right professionals for various industries including IT, medical devices, Manufacturing, Automobile, and Business consulting.
5. IT Accessories Reseller: Resale of major brand headsets and accessories. Approved & Certified Reseller of JLAB Headsets.
6. Product Licensing: Proprietary products including RAautomiTe, RAautoPause, RAdaSh-P, RAdaSh-O, and RALogEd potentially offered as licensed solutions.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

RACube Technologies delivers cloud-based contact center and unified communications consulting, implementation, and managed services for enterprises, alongside proprietary automation tools (RAautomiTe Sync/Ops, RAautoPause, RAdaSh dashboards, RALogEd) that streamline CCaaS migrations and operations. Its core focus is Genesys Premier Partner-led delivery of architecture, migration, DevOps CI/CD, AI chatbot development, and post-deployment support for Fortune 500 and financial services clients.

Product overview

RACube Technologies is a cloud-based data management and collaboration services provider specializing in CCaaS and UCaaS platforms. Their product portfolio consists of proprietary tools for contact center automation: RAautomiTe - Sync (data migration and sync across multi-cloud CCaaS environments via proprietary API), RAautomiTe - Ops (DevOps pipeline automation for configuration deployment), RAautoPause (Genesys Cloud compliance tool for automated call recording pause/resume), and RAdaSh dashboards (RAdaSh-P for performance analytics and RAdaSh-O for agent operations). The company also provides professional services including cloud consulting, AI chatbot development, collaboration/networking services, cloud migration, and recruitment process outsourcing across the Genesys, Amazon Connect, Nice In-Contact, Zoom, and other CCaaS/UCaaS platforms.

Differentiator

Problem solved

Functional benefit

Brands

• RAautomiTe - Sync: Automation and Migration tool using a unique set of code and blend of multiple technologies in a SaaSify world to offer maximum potential of DevOps Process Deployment. Features complete Automated Pipeline for environments such as Genesys, Amazon Connect, Nice In-Contact.
• RAautoPause
• RAdaSh-P
• RALogEd
• RAautomiTe - Ops
• RAdaSh-O

Products and services

• RAautomiTe - Sync

Quantifiable outcome

• Automated pipeline reduces migration risk and protects production environment configurations from live changes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• GenesyscoreTechnology or IntegrationGenesys Premier Partner - Esteemed partner status providing 360 services around the contact center. RACube brings vast experience in Genesys architecture and deployment with multiple consultants to deploy and migrate on-prem contact centers to Cloud (AWS). Expert in enabling Voice, Chat, Messaging & Email along with CO-browsing capabilities. Also provides custom app development for Genesys App Foundry.
• Nice In-ContactcoreTechnology or IntegrationPartner providing end-to-end consulting for Nice In-Contact product line architecture, deployment, and operation procedure post-deployment. RACube has expert consultants to deploy next-gen contact center solutions for organizations.
• ZoomcoreTechnology or IntegrationOne-stop shop for consulting and deployment of ZOOM solutions including meetings, integration, Zoom phone, Contact center, and expanded capabilities. Experts in ZOOM UCaaS space and portability for Cisco devices to enable on the ZOOM platform.
• Amazon ConnectcoreTechnology or IntegrationAmazon Connect implementation and configuration service specializing in setting up and optimizing Amazon Connect environments for customer service experiences. Team works closely with clients to tailor solutions to specific needs ensuring seamless integration.
• SalesforcecoreTechnology or IntegrationRACube has advanced level architecture and engineering team to help with Salesforce CRM implementation and operational needs. Salesforce is cloud computing SaaS company specializing in customer relationship management.
• Microsoft Teams, Cisco, Avaya, RingCentralcoreTechnology or IntegrationMulti-vendor UCaaS platforms supported by RACube specialists providing end-to-end service for pivot to cloud journey. Includes Cisco Collaboration, SBC platforms, and broader UCaaS solutions.
• JLABminorChannel Partner/ Reseller/ DistributorApproved & Certified Reseller of JLAB Headsets and major brand IT accessories. RACube resells headsets, accessories, and more with quote and services capabilities.
• AWScoreTechnology or IntegrationCloud infrastructure provider for Genesys Cloud migration (on-prem to AWS) and AWS Pipeline for DevOps CI/CD. Expertise in cloud-based DevOps tools including AWS pipeline.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ConvergeOne: U.S.-based IT solutions integrator and large Genesys partner providing multi-vendor UCaaS/CCaaS implementation and managed services. Directly comparable as an enterprise-focused CCaaS/UCaaS systems integrator with Genesys expertise at meaningfully larger scale.
• TTEC (ttec.com): Large CX technology and services company combining contact center platform expertise with managed services. Comparable to RACube in serving enterprises migrating to CCaaS, but at vastly larger scale with broader services.
• Presidio: Global IT solutions provider with a strong Genesys and contact center practice delivering cloud migration, UCaaS/CCaaS integration, and managed services. Directly comparable to RACube in mid-market and enterprise CCaaS SI work.
• Black Box (AGC Networks): Global integrator of unified communications, contact center, and networking solutions with multi-vendor SI capabilities. Comparable as an enterprise-focused CCaaS/UCaaS systems integrator and managed services provider.

Broad incumbents

• Five9: Cloud CCaaS platform vendor competing with Genesys and NICE for enterprise customers. Comparable as a CCaaS incumbent that channels enterprise implementations through its own partner ecosystem, where RACube-style SIs compete.
• NICE Ltd. Provider of NICE CXone (In-Contact), one of the CCaaS platforms RACube explicitly supports. Comparable as a CCaaS incumbent with its own PS and SI ecosystem that RACube both partners with and competes against for talent.
• Genesys: The CCaaS platform vendor whose App Foundry ecosystem and Premier Partner program RACube depends on. Genesys also sells its own professional services and competes indirectly for implementation share with partners like RACube.
• Accenture: Global SI with significant Genesys, AWS Connect, and CCaaS transformation practices serving Fortune 500 clients. Comparable as a large-scale enterprise consulting partner that competes for the same cloud contact center deals as RACube.
• RingCentral: UCaaS and CCaaS vendor (RingCentral Contact Center) listed among RACube's multi-vendor platform support. Comparable as a CCaaS/UCaaS incumbent that competes for the same enterprise UCC budgets as RACube's target customers.
• 8x8: UCaaS/CCaaS platform vendor whose products sit in the same stack RACube integrates. Comparable as a CCaaS incumbent with partner programs and partner-led services that overlap with RACube's offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

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Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RACube Technologies