Questnet
Questnet GmbH is a German independent network operator founded in 2001 that provides cloud-based contact center platforms, virtual PBX, AI-enabled workflow automation, and worldwide service-number provisioning to over 25,000 business customers and resellers, primarily across Europe.
- Company typePrivate
- Founded2001
- HeadquartersCottbus, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Questnet does
Questnet GmbH is a German telecommunications network operator (Netzbetreiber) founded in 2001 and headquartered in Cottbus, Germany. The company provides cloud-based contact center infrastructure, virtual PBX (iPBX) functionality, automatic call distribution (lightACD), and global service-number provisioning to over 25,000 business customers. Questnet operates its own redundant server infrastructure across Frankfurt and Berlin with private peering, and maintains interconnects with international network operators to provide phone numbers from nearly every country while emphasizing GDPR-compliant data sovereignty within Germany.
The company's product portfolio centers on LiveManager, a proprietary multi-tenant, web-based "All-In-One" application that manages phone numbers, call flows, customer administration, billing, statistics, and routing. LiveManager is complemented by AppDesigner (a low-code visual editor with over 45 modules supporting JavaScript integration and AI-driven speech recognition, natural language understanding, and ChatGPT integration), as well as standalone iPBX and lightACD modules. A publicly accessible Playground environment allows prospects to test pre-built workflows. The multi-tenant architecture supports a two-tier go-to-market: direct sales to call centers, customer service operations, and enterprises, alongside a reseller channel that enables partners to deploy branded instances with independent customer and billing management.
Questnet generates revenue through three primary streams: usage-based telecom services (call termination, phone number provisioning), recurring software subscriptions for the LiveManager platform and its modules, and professional services for digital customer process transformation. The company sells primarily on a quote-based, pay-as-you-go model with monthly billing cadence, and is ISO 27001 certified for information security management. Ownership is held by two managing directors (Michael Cremer and Thomas Wendt), with no external investors, parent entity, or funding rounds disclosed in available material.
Questnet firmographics
Firmographics- Name
- Questnet
- Legal name
- questnet GmbH
- Website
- https://questnet.de
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Questnet GmbH is a German independent network operator founded in 2001 that provides cloud-based contact center platforms, virtual PBX, AI-enabled workflow automation, and worldwide service-number provisioning to over 25,000 business customers and resellers, primarily across Europe.
- Ownership category
- akta.pro rank
Questnet industry classification
Industry- Product category
- Cloud Contact Center Solutions
- NAICS
- Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)
Keywords
Where Questnet is headquartered
LocationHeadquarters
- HQ city
- Cottbus
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Questnet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Telecom Services and Network Connectivity: Revenue generated from providing worldwide phone number services, call termination, and network connectivity infrastructure. Charges based on usage and service provisioning for call center operations.
- Software Platform Subscription: Subscription-based access to the LiveManager platform, AppDesigner, iPBX, and lightACD solutions for contact center management and automation.
- Professional Services and Consulting: Consulting and integration services for digital customer process transformation, including use-case workshops, prototyping, and implementation support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Custom enterprise pricing based on requirements |
| Subscription | Monthly | Platform subscription model |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Questnet product offering
Product offeringCore offering
Questnet GmbH provides a cloud-based contact center platform that combines worldwide phone-number provisioning with VoIP infrastructure and software for managing call flows, customer administration, billing, and statistics. Its offering is delivered as a multi-tenant All-In-One application (LiveManager) complemented by a low-code workflow editor (AppDesigner), a virtual PBX (iPBX), and an automatic call distribution system (lightACD), targeted at call centers, customer service operations, and resellers.
Product overview
Questnet is a telecommunications provider and network operator offering a unified cloud-based contact center platform. The core product is the LiveManager, an All-In-One application for managing phone numbers, call flows, billing, and customer interactions. This is complemented by specialized modules: AppDesigner (low-code workflow editor with AI capabilities), iPBX (virtual phone system), and lightACD (automatic call distribution). The Playground provides a testing environment for AppDesigner workflows. All components are fully integrated within the Questnet platform, enabling seamless IVR scenarios, routing logic extensions, and automated follow-ups without media breaks.
Differentiator
Problem solved
Functional benefit
Brands
- LiveManager: Cloud-based contact center solution and All-In-One application for managing phone numbers, call flows, customers, billing, and routing.
- AppDesigner
- iPBX
- lightACD
Products and services
- LiveManager Web-based, multi-tenant All-In-One application for managing national and international phone numbers, call flows, customers, billing and statistics; provides service-telephony administration with file management, rights system, billing, statistics, routing, IVR and number management, targeted at call centers, customer service operations and resellers.
- AppDesigner
Companies that use Questnet
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Questnet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability7 records
Feature6 records
Questnet partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights5 records
Questnet competitors and assessment
Company assessmentDirect peers
- NFON: NFON is a European (German-headquartered) cloud PBX/UCaaS provider serving SMBs and mid-market with a partner channel model — directly comparable to Questnet on hosted telephony, channel-led GTM, and DACH-centric customer base.
- 3CX: 3CX provides software-based IP PBX and contact center solutions deployed via cloud or on-premises, with a global reseller channel — comparable to Questnet on hosted PBX functionality, IVR/ACD capabilities, and partner-led distribution.
- Mitel: Mitel offers cloud communications, UCaaS, and contact center solutions with strong presence in European mid-market — overlapping with Questnet on virtual PBX, contact center, and reseller/channel-driven go-to-market.
- Enreach: Enreach is a European UCaaS/contact center group (formerly Voiceworks, Swyx, etc.) offering cloud PBX and contact center solutions across multiple European markets — comparable to Questnet on cloud telephony, multi-tenant channel model, and European footprint.
- Placetel (Sipgate): Placetel is a German cloud PBX/contact center platform now owned by Sipgate, serving German SMBs with cloud telephony — overlapping with Questnet on iPBX, virtual telephony, and the German enterprise/SMB market.
Broad incumbents
- 8x8: 8x8 is a global UCaaS/CCaaS provider with cloud contact center, voice, and AI capabilities — overlapping with Questnet's combined UCaaS/CCaaS positioning, though at hyperscale.
- NICE inContact: NICE inContact (CXone) is a global enterprise CCaaS platform with ACD, IVR, AI, and workforce engagement — comparable to Questnet's lightACD and AI capabilities but targeting much larger enterprise customers.
- RingCentral: RingCentral is a global UCaaS/CCaaS incumbent offering cloud PBX, contact center, and AI-powered customer engagement — directly comparable on cloud PBX/contact center, but serves a much broader and larger customer base than Questnet.
- Genesys: Genesys is a global enterprise CCaaS platform with cloud and on-prem contact center, ACD, IVR, and AI — overlapping with Questnet's lightACD, iPBX, and AI integration capabilities but at significantly larger scale and enterprise focus.
Emerging players
- Twilio: Twilio is a CPaaS/CCaaS platform (Flex) providing programmable voice, messaging, and contact center APIs — overlapping with Questnet on VoIP/telephony APIs and contact center functionality, but serving developer-led customers globally.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Questnet social profiles
Digital presenceQuestnet compliance and trust
Trust signalCompliance1 record
Questnet financial estimates
Financial estimateRevenue estimate
Valuation estimate
Questnet leadership team
Management profileNumber of profiles
Profiles2 records
Questnet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Questnet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Questnet
What does Questnet do?
Questnet GmbH provides a cloud-based contact center platform that combines worldwide phone-number provisioning with VoIP infrastructure and software for managing call flows, customer administration, billing, and statistics. Its offering is delivered as a multi-tenant All-In-One application (LiveManager) complemented by a low-code workflow editor (AppDesigner), a virtual PBX (iPBX), and an automatic call distribution system (lightACD), targeted at call centers, customer service operations, and resellers.
Is Questnet a public or private company?
Questnet is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Questnet founded?
Questnet was founded in 2001. It employs 11 to 50 people.
Where is Questnet based?
Questnet is headquartered in Cottbus, Germany, in the Europe region.
How does Questnet make money?
Three revenue lines are on record. Telecom Services and Network Connectivity is the primary driver. The others are software Platform Subscription and professional Services and Consulting.
Who are Questnet's main competitors?
Direct peers on record are NFON, 3CX, Mitel, Enreach and Placetel (Sipgate). Broad incumbents are 8x8, NICE inContact, RingCentral and Genesys. Twilio is listed as an emerging player.
Does Questnet have an API?
Yes. Questnet's products feature open interfaces (offene Schnittstellen) enabling integration with external systems. The AppDesigner supports JavaScript integration for custom code functionality. The LiveManager provides open APIs for connecting CRM, ticketing, and proprietary systems. The platform allows data-based flow control through secure APIs.
What industry is Questnet in?
Questnet's product category is Cloud Contact Center Solutions. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAIAE, Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs). Its NAICS code is 517111 and its SIC code is 7385.