What Front Desk does

Front Desk SAS is a privately held French software company that operates a modular SaaS platform for operational teams at accommodation establishments and similar service businesses, primarily hotels, campgrounds, gyms, and municipal buildings in France, Luxembourg, Switzerland, and Corsica. The platform is designed to replace paper-based shift notebooks with a digital communication and operations hub, combining a centralized instruction book (Cahier de Consignes), team and role management, a shared dashboard, and native iOS and Android companion applications. Optional add-on modules extend the base subscription to cover recurring checklists, a lost-and-found register with 365-day legal retention, a multi-cash-drawer cash register, and a paired reactive/preventive maintenance suite (Registre de Maintenance and Maintenance Préventive) that supports equipment hierarchies, automatic work-order generation, and external technician management. A Partner API v2 with scope-based API key authentication, Swagger documentation, and 120 req/min rate limiting was launched in April 2026 to enable integration with third-party PMS, housekeeping, and reporting systems.

The technology stack is a conventional multi-tenant web SaaS: a Django backend, HTMX 2.0.3 for partial-page interactions, VueJS 3.x for interactive components, Axios 1.7.8 for HTTP, a Redis cache layer, Docker-based containerization, and DigitalOcean Spaces CDN for media. Security controls include TOTP-based two-factor authentication, passkey support, magic-link email login, and PBKDF2 password hashing at 870,000 iterations; authentication options extend to OAuth via GitHub, Google, and LinkedIn. The product is updated on a 1–2 week release cadence, with the current production version at 7.4.0 (April 26, 2026).

The business model is a subscription SaaS with monthly or annual billing; pricing is not publicly disclosed. The base subscription includes the dashboard, instruction book, team and roles, and mobile applications, while the four optional modules are activated on request through the support team, which functions as a consultative upsell motion. Distribution is product-led and self-serve via the web application and app stores, with a user guide documentation portal and a public changelog supporting onboarding. The company is privately held, has 11–50 employees, and discloses no revenue, funding, ARR, named customers, or management team information in available source material.

Name

Front Desk

Legal name

Front Desk SAS

Website

https://front-desk.app

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Front Desk is a French SaaS provider of digital logbook and operational management tools for hospitality establishments, campgrounds, gyms, and municipal buildings across France, Luxembourg, and Switzerland, offering communication, maintenance, checklists, and cash register modules via web and mobile.

Ownership category

akta.pro rank

Product category

Hospitality Management Software

NAICS

Facilities Support Services (561210), Office Administrative Services (561110)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Reception, Front Desk & Visitor Management (IMAIALAB)

akta.pro secondary industries

Front Desk & Reception Services (BPABAEAA), Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• Hospitality management software
• Hotel operations platform
• Reception management tools
• Hospitality SaaS platform
• Guest experience management

Headquarters

HQ city

Saint-maurice-sur-moselle

HQ country

France

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription (Base): Monthly or annual subscription model. All subscribers receive the base module (Tableau de bord, Cahier de consignes, Équipe et rôles, Application mobile) included in the subscription price.
2. Optional Modules (à la carte): Additional modules (Checklists, Objets trouvés, Caisse, Maintenance préventive + Registre de maintenance) are activated separately on request. Pricing modifications and additions are handled by contacting the Front Desk team. API access is included in the subscription at no extra cost.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels3 records

Core offering

Front Desk is a SaaS platform that provides hospitality and reception professionals with operational management tools, including dashboards, checklists, team coordination, and maintenance tracking. The platform helps hotels, campgrounds, gyms, and municipal buildings streamline daily operations through mobile-friendly tools with offline capability. The offering is delivered as a cloud-based subscription service accessible via web and mobile applications.

Product overview

Front Desk is a modular web and mobile platform for operational teams in accommodation establishments (hotels, campgrounds, gyms, municipal buildings). The core platform is provided as a unified SaaS subscription that includes the Dashboard, Instruction Book (Cahier de Consignes), Team & Roles management, and Mobile Applications (iOS and Android) at no extra cost. Optional add-on modules — Checklists, Lost & Found Register, Cash Register, Maintenance Log, and Preventive Maintenance — are activated separately on request. The Maintenance Log and Preventive Maintenance modules are always activated together as a pair. All modules share a common data layer, so data created in the mobile app syncs in real time with the web version. The recently launched Partner API enables third-party systems (PMS, housekeeping tools, reporting software) to connect via scoped API keys.

Differentiator

Problem solved

Functional benefit

Products and services

• Front Desk Platform A cloud-based SaaS platform that provides hospitality and reception professionals with operational management tools including dashboards, checklists, team and roles management, mobile applications, cash register functionality, maintenance logs, preventive maintenance tracking, lost and found, and a Partner API for third-party integrations. Designed for hotels, campgrounds, gyms, and municipal buildings in French-speaking Europe.

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature9 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Mews: Cloud-based property management system (PMS) for hotels and hospitality that increasingly bundles operational modules and offers a marketplace/integrations ecosystem. A well-funded incumbent expanding into Front Desk's operational niche through both product and partnership channels.
• Beekeeper: Frontline workforce communication and operations platform used across hospitality, manufacturing, and retail. Competes with Front Desk's instruction book and team communication modules at a broader, less hospitality-specialized level.
• Cloudbeds: Hospitality management suite combining PMS, channel manager, and operational tools with an open marketplace. Broad incumbent serving a similar customer base and increasingly overlapping with Front Desk's operational workflows.

Direct peers

• Flexkeeping: Hotel housekeeping and operations platform with task management, maintenance tickets, and lost & found functionality. Comparable product scope and customer base to Front Desk, particularly in independent and boutique hotel segments.
• Optii Solutions: Hotel operations and housekeeping platform combining task management, preventive maintenance, and real-time staff coordination. Direct overlap with Front Desk's maintenance log and preventive maintenance modules targeting the same hospitality vertical.
• HotelKit: Hotel operations management platform providing internal communication, task management, maintenance tracking, and shift handovers for hotels. Direct functional overlap with Front Desk's instruction book, maintenance log, and team coordination modules, and is the most direct comparable in the European hospitality operations space.
• Hotel Effectiveness: Workforce management and operations platform for hotels with task tracking, shift checklists, and maintenance management. Comparable to Front Desk's checklist and instruction book modules in the hotel operations niche.
• Alice (hotel operations): Hotel operations platform offering task management, internal communication, maintenance tracking, and team coordination. Direct overlap with Front Desk's core modules and a similar target customer of small-to-mid-size independent hotels.
• Quore: Hotel operations and housekeeping workflow platform with maintenance ticket management, lost & found tracking, and team communication. Closely mirrors Front Desk's modular approach to hotel operations with similar feature surface and SMB hospitality customer focus.

Regional players

• Planday: Workforce management and shift planning platform with strong presence in Northern Europe. Adjacent overlap with Front Desk's team coordination and scheduling use cases, though primarily competing on scheduling rather than operational logs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/frontdeskapp

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Front Desk