Independent Emergency Services

What Independent Emergency Services does

Independent Emergency Services, LLC (IES) is a privately held Enhanced 911 services provider founded in 1995 and headquartered in Hutchinson, Minnesota. The company delivers an integrated portfolio of four core offerings: Public Safety Answering Position (PSAP) equipment, Private Switch/Automatic Location Information (PS/ALI) services, database management, and network design and implementation. The underlying technology stack is built on redundant Automatic Location Information (ALI) databases housed in two geographically separate sites, with a dedicated 911-only network using redundant routing and strategically placed selective routers supporting both 10 and 20 digit ANI for Phase II Wireless. Database management includes daily subscriber record updates, MSAG maintenance with average one-hour turnaround, and integration with MSAG Data Exchange V1/V2 protocols.

IES's commercial model combines recurring PS/ALI subscription fees (Minnesota-published at $67 per 100 records initial setup and $10.77 per 100 records monthly, with multi-year contracting available), hardware distribution (as exclusive distributor of Emergency Services PSAP Equipment from partners including Solacom, VIPER/West Corporation, and Motorola Solutions Vesta), managed database services, and professional network services with 24/7 monitoring. The customer base is primarily U.S. county governments (PSAPs, sheriff offices) with secondary reach into healthcare facilities, schools, and enterprises operating PABX, Key System, or VOIP telephony. Go-to-market is sales-led and direct, utilizing phone sales, website inquiry, and government-customer testimonials. The firm maintains 11-50 employees, has no disclosed funding or M&A activity, and operates without parent-company ownership — characteristics consistent with a stable, owner-operated specialty infrastructure provider rather than a venture-backed growth business.

Name

Independent Emergency Services

Legal name

Independent Emergency Services, LLC

Website

https://ies911.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Independent Emergency Services (IES) is a private Hutchinson, Minnesota-based Enhanced 911 services provider offering PSAP equipment, PS/ALI location data, database management, and network design primarily to U.S. county governments, healthcare facilities, schools, and enterprises with complex phone systems.

Ownership category

akta.pro rank

Product category

Public Safety Communications / E911 Services

NAICS

Security Systems Services (except Locksmiths) (561621), Fire Protection (92216)

SIC

Telegraph & Other Message Communications (4822), Communications Services, Nec (4899)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Public Address, Mass Notification & Emergency Communications Integration (BPAKAGAG)

Keywords

• Enhanced 911 services
• PSAP equipment
• Automatic Location Information
• Emergency call routing
• Public safety answering

Headquarters

HQ city

Hutchinson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. PS/ALI Services (Private Switch Automatic Location Information): Recurring subscription fees for PS/ALI database management, including initial setup fees per 100 records and monthly recurring fees per 100 records. Services include address validation, database creation, web access accounts, and station ID updates.
2. PSAP Equipment Sales and Distribution: Sales of Public Safety Answering Position equipment including PC-based workstations with modular design. IES is an exclusive distributor of Emergency Services PSAP Equipment.
3. Database Management Services: Ongoing database management services including daily updates, error correction, MSAG maintenance, and wireless E-911 solutions.
4. Network Design and Implementation: Network design, ordering, and implementation services with 24/7 monitoring and technical support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Independent Emergency Services (IES) provides Enhanced 911 (E911) data services, PSAP (Public Safety Answering Position) equipment, network design and implementation, and Private Switch Automatic Location Information (PS/ALI) solutions. The company manages redundant Automatic Location Information (ALI) databases, supplies PC-based dispatcher workstations, and routes 911 traffic through a dedicated network with redundant routing and 24/7 monitoring for government, healthcare, education, and business customers.

Product overview

Independent Emergency Services is a full-service Enhanced 911 provider offering a unified portfolio of four interconnected products/services. The core offering includes PSAP (Public Safety Answering Position) equipment providing PC-based workstations for dispatchers, supported by Database Management services that maintain redundant ALI databases with daily updates and MSAG maintenance. Network Design and Implementation provides the underlying infrastructure with 24/7 monitoring and redundant routing. PS/ALI (Private Switch Automatic Location Information) delivers extension identification and location tracking for PABX, Key System and VOIP systems. Together these products provide end-to-end 911 services from infrastructure through to dispatcher workstations and location identification.

Differentiator

Problem solved

Functional benefit

Products and services

• PSAP (Public Safety Answering Position) Equipment User-friendly PC-based workstation and modular PSAP equipment allowing for easy system integration, serving as the console for emergency dispatchers to process E911 and administrative calls. IES is an exclusive distributor of Emergency Services PSAP Equipment.
• PS/ALI (Private Switch Automatic Location Information) Extension identification and location information service for PABX, Key System and VOIP applications, enabling identification of the specific location within a building from where emergency calls are made.
• Database Management Database management with daily updates, error correction, MSAG maintenance, and complete solution for wireless E-911, with subscriber records updated within 24 hours and data stored on redundant ALI databases.
• Network Design and Implementation Network design, ordering and implementation with 24 hour/7 day a week network monitoring and technical support, featuring redundant routing and strategically located selective routers.

Quantifiable outcome

• MSAG updates completed in average of one hour
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• SolacomcoreTechnology or IntegrationSolacom is a vendor partner whose solutions are referenced on the IES PSAP equipment page. IES provides and supports Solacom equipment as part of their public safety answering position offerings.
• VIPER (West Corporation)coreTechnology or IntegrationVIPER (by West Corporation) is a vendor partner referenced on the IES PSAP equipment page. IES distributes and supports VIPER call handling suite solutions for public safety answering positions.
• Motorola Solutions - VestacoreTechnology or IntegrationMotorola Solutions Vesta is a vendor partner referenced on the IES PSAP equipment page. IES provides Vesta public safety solutions as part of their PSAP equipment offerings.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Intrado: Intrado (formerly West Safety Services) is a leading U.S. provider of 911 infrastructure, ALI database management, and PSAP solutions. It directly competes with IES across the same E911 data, network, and PSAP equipment product lines.
• Zetron: Zetron provides command and control solutions for PSAPs, emergency dispatch, and public safety answering positions. It is a direct competitor in PSAP workstation and dispatch console hardware/software.
• Comtech Telecommunications: Comtech's Safety & Security Technologies division provides E911, NG911, and PSAP solutions including call routing and ALI services. It is one of IES's closest direct competitors in the E911 data and dispatch infrastructure market.

Broad incumbents

• Motorola Solutions: Motorola Solutions offers its Vesta PSAP and CommandCentral public-safety suites, overlapping heavily with IES's PSAP equipment line. While also an IES partner, Motorola increasingly sells directly to large PSAPs as a broad incumbent.
• AT&T: AT&T is a major U.S. carrier that provides E911 selective routing, ALI database hosting, and increasingly managed PSAP services. As a broad incumbent, it competes with IES in network and database services for large PSAP contracts.
• Solacom: Solacom (now part of Cisco) is a PSAP equipment vendor whose products IES distributes. As a major incumbent in 911 call handling and mapping, Solacom competes with IES when selling directly to end customers.

Others

• GeoComm: GeoComm provides GIS-based public safety mapping and addressing data for PSAPs and 911 authorities. It is an adjacent, enabling provider in the 911 data ecosystem rather than a direct equipment competitor to IES.
• Rave Mobile Safety: Rave Mobile Safety (part of Motorola Solutions) provides emergency notification, mass communication, and 911 alerting for schools, governments, and enterprises. It is adjacent to IES's enterprise PS/ALI and school safety offerings.

Emerging players

• RapidSOS: RapidSOS provides a cloud-native emergency data platform that delivers device-based location and additional data to PSAPs. It represents the NG911-era alternative to legacy ALI database services that form IES's core recurring revenue.
• Carbyne: Carbyne offers cloud-based, video- and AI-enabled emergency communication and call-handling solutions for PSAPs. It overlaps with IES's PSAP workstation and ALI enrichment offering through a modern technology stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/independent-emergency-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Independent Emergency Services