1 Touch I.T.

What 1 Touch I.T. does

1 Touch I.T. is a managed IT services provider founded in 2008 by Zack Doty and headquartered in Sherman, Texas. The company serves small and mid-sized businesses and residential customers across the Texoma region spanning north Texas and southern Oklahoma, operating from approximately eleven service locations. Core offerings include recurring managed IT services, computer and server repair, server integration, wireless networking, and Active Directory management.

The company's technology stack is built around RustDesk for remote support, Microsoft 365 for productivity and identity, and SkySwitch for hosted voice. It holds Microsoft Gold Partner status and maintains vendor partnerships with SonicWall (network security), Dell and Lenovo (hardware procurement), and Adobe (Bronze partner). A cybersecurity practice has been layered on, evidenced by dedicated Active Directory management services and educational webinars targeting vertical-specific risks such as phishing at real estate brokerages.

The business model combines recurring managed IT contracts with break-fix repair work, hardware resale, and professional services engagements, sold primarily through inside and direct sales motions supplemented by content marketing via the company's blog and client portal. The company operates without external funding, runs a team of between one and ten employees, and maintains an excellent rating across eleven Google reviews, reflecting strong local reputation in a fragmented regional SMB-IT market.

Name

1 Touch I.T.

Legal name

1 Touch I.T.

Website

https://1t-it.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

1 Touch I.T. is a Texas-based managed IT services provider serving SMBs and residential customers across the Texoma region through eleven service locations in north Texas and southern Oklahoma, offering subscription-based managed IT, repair, and cybersecurity services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Computer repair services
• Server integration
• Network infrastructure
• Active Directory management

Headquarters

HQ city

Sherman

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Managed IT Services: Ongoing monthly subscription services including system monitoring, maintenance, cybersecurity, backups, help desk support, and technology planning. Provides predictable recurring revenue model.
2. Computer and Server Repair: One-time repair services for desktops, laptops, servers, and hardware issues. Includes diagnostic services, hardware repairs, virus removal, data recovery, and performance optimization.
3. Network Services: Wireless network setup, business Wi-Fi optimization, guest network setup, secure wireless access, office network expansion, and ongoing network troubleshooting.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

1 Touch I.T. provides outsourced managed IT services for small and medium sized businesses, handling end-to-end IT management including planning, installation, monitoring, security, and maintenance on a monthly subscription basis. The portfolio is anchored by managed IT services and complemented by standalone computer repair, server repair, server integration, wireless network, and Active Directory management services available individually or as part of comprehensive IT management engagements.

Product overview

1 Touch I.T. is a managed IT services provider offering a unified portfolio of IT support services for small to medium sized businesses in the Texoma region (Texas and Oklahoma). The core offering is Managed IT Services, which serves as the primary umbrella service providing proactive monitoring, maintenance, cybersecurity, and technical support. This is complemented by six specialized service modules: Computer Repair Services (hardware/software troubleshooting and data recovery), Server Repair Services (onsite diagnostics and repair for Windows/Linux servers), Server Integration Services (deployment and configuration of server environments), Wireless Network Services (Wi-Fi design, installation, and optimization), and Active Directory Management Services (centralized user management and security policy administration). The company operates on a break-fix prevention model, positioning Managed IT as the proactive foundation with individual repair and integration services available as standalone offerings or integrated into comprehensive IT management.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Outsourced IT management for small to medium sized businesses covering planning, installation, daily management, monitoring, cybersecurity, backups, and help desk support on a monthly subscription basis.
• Computer Repair Services Diagnostic and repair services for desktops, laptops, and business workstations, including hardware repairs, virus removal, performance optimization, and data recovery across Windows, macOS, and Linux systems.
• Server Repair Services Onsite diagnostics, troubleshooting, and repair for Windows and Linux servers, virtualized environments, file servers, application servers, domain controllers, and email servers aimed at maximizing uptime.
• Server Integration Services Server deployment, configuration, and management services including operating system setup, user management, security settings, application deployment, and network integration tailored to specific business requirements.
• Wireless Network Services Design, installation, and support of wireless networks for homes and businesses, including business Wi-Fi optimization, guest network setup, secure wireless access, office network expansion, and ongoing troubleshooting.
• Active Directory Management Services Centralized Microsoft Active Directory management service handling employee accounts, passwords, permissions, security policies, and network access controls to improve security and streamline administration.

Quantifiable outcome

• Reduced downtime through proactive monitoring and maintenance
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationGold Partner status indicating certified expertise in Microsoft products and solutions. Allows company to provide Microsoft 365 integration, cloud solutions, and Microsoft-based infrastructure services to clients.
• SonicWallcoreTechnology or IntegrationSonicWall partner providing firewall, network security, and cybersecurity solutions. Enables delivery of secure network configurations and firewall management services.
• DellcoreTechnology or IntegrationDell partner for hardware sales including desktops, laptops, servers, and business workstations.
• LenovocoreTechnology or IntegrationLenovo partner for hardware sales including business laptops and workstations.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Microsoft: Vendor and broad incumbent whose Microsoft 365 / Azure ecosystem underpins much of 1 Touch I.T.'s service delivery. Relevant as a broader incumbent that competes indirectly via cloud marketplaces and partner programs that resell managed services.

Direct peers

• Corsica Technologies: Managed IT and cybersecurity provider serving SMB and mid-market clients with subscription IT services. Comparable on managed-IT + cybersecurity bundle and recurring-revenue model.
• IT Freedom: Managed IT services firm serving small and mid-sized businesses with subscription IT support and cybersecurity. Closely comparable on subscription managed IT delivery and SMB target market.
• CMIT Solutions: Franchised national MSP delivering managed IT, cybersecurity, and help-desk services to SMBs. Directly comparable because 1 Touch I.T. sells the same subscription-based outsourced IT bundle to SMBs, just on a regional rather than franchise scale.
• NerdsToGo: Franchised IT services brand focused on small business and residential IT support, including managed services and break-fix repair. Closely comparable offering mix and SMB customer profile to 1 Touch I.T.'s Texoma service stack.
• Computex Technology Solutions: Managed IT services and technology solutions provider with a focus on SMB and mid-market clients. Comparable recurring managed-services offering and SMB customer profile.
• Alltek Services: Regional managed IT and technology services provider for SMBs in the U.S., offering managed IT, cybersecurity, and cloud services. Comparable as a similarly-sized MSP with a recurring-revenue model and SMB focus.
• Reliable IT: Managed IT services provider offering subscription-based outsourced IT, help desk, and cybersecurity to small businesses. Closely aligned business model and target customer to 1 Touch I.T.
• USWired: California-based managed IT services provider for SMBs offering help desk, network management, and server support. Comparable SMB-focused managed IT portfolio.

Others

• Dell Technologies: Hardware supplier and partner of 1 Touch I.T. for desktops, laptops, and servers. Relevant as an enabling ecosystem participant rather than direct competitor; channel through which 1 Touch I.T. generates hardware revenue.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/onetouchengineering
• LinkedInlinkedin.com/company/1-touch-it

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1 Touch I.T.