First Call Claims Solutions
First Call Claims Solutions provides 24/7/365 First Notice of Loss and Injury intake services to insurance carriers, TPAs, and self-insured employers in the US, using its proprietary Falcon platform to capture claims, coordinate services, and integrate directly with major claims management systems.
- Company typePrivate
- Founded1999
- HeadquartersWhite House, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What First Call Claims Solutions does
First Call Claims Solutions (legal entity QRM, LLC; rebranded from QRM in 2024) is a US-based managed services provider specializing in First Notice of Loss (FNOL) and First Notice of Injury (FNOI) intake for the insurance industry. Founded in 1999 and headquartered in White House, Tennessee, the company operates 24/7/365 from dual locations with staff distributed across 15+ states to ensure geographic redundancy and catastrophe (CAT) surge capacity. The company employs 101-250 people and reports annual workforce turnover below 8%, a metric well below typical BPO industry norms.
The company's core technology is Falcon, a proprietary claims intake platform built and maintained in-house. Falcon features intelligent call routing, dynamic form optimization, business rules automation, required field validation, built-in QA and call monitoring, and a real-time dashboard with predictive volume analytics. It integrates via API with major claims management systems including Guidewire ClaimCenter, Duck Creek Claims, and StoneRiver SIIMS, as well as service partners CCCOne (estimating/shop assignment), Copart (total loss), and Enterprise Rent-A-Car (rental coordination). The platform is SOC 2 Type 2 compliant and HIPAA-aligned, supporting state-specific workers' compensation regulatory reporting.
First Call generates revenue through managed service contracts with insurance carriers, TPAs, and self-insured employers, with three primary service lines: FNOL Services (multi-channel intake for property/casualty claims), Workers' Compensation Injury Intake (FNOI with OSHA-compliant documentation and medical coordination), and CAT Services (catastrophe surge handling up to 150% of normal call volumes). Pricing is custom and quote-based with multi-year contract terms; no public pricing is disclosed. Distribution is exclusively direct enterprise sales with no self-service or consumer-facing channels, and the company markets primarily through its website, blog, and limited organic social presence.
First Call Claims Solutions firmographics
Firmographics- Name
- First Call Claims Solutions
- Legal name
- QRM, LLC
- Website
- https://firstcallclaimssolutions.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- First Call Claims Solutions provides 24/7/365 First Notice of Loss and Injury intake services to insurance carriers, TPAs, and self-insured employers in the US, using its proprietary Falcon platform to capture claims, coordinate services, and integrate directly with major claims management systems.
- Ownership category
- akta.pro rank
First Call Claims Solutions industry classification
Industry- Product category
- Claims Intake and Management Services
- NAICS
- Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Telephone Call Centers (56142)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Insurance Claims Intake & FNOL Support (BPAAAFAA)
- akta.pro secondary industries
- Claims Management & Digital FNOL Platforms (FSAGAGAC), Claims Intake, FNOL & Adjudication Support Centers (BPAAAAAH), Managed Workers’ Compensation (Loss Control, Claims & Return-to-Work Programs) (FSAJAEAH)
Keywords
Where First Call Claims Solutions is headquartered
LocationHeadquarters
- HQ city
- White House
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
First Call Claims Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- FNOL/FNOI Services: First Notice of Loss and First Notice of Injury intake services provided to insurance carriers, TPAs, and self-insured employers. Services include multi-channel intake, service coordination, and seamless handoffs. Revenue likely structured as contracted service fees or per-transaction pricing based on claims volume.
- CAT Surge Services: Catastrophic event surge capacity management handling up to 150% normal call volumes with maintained service levels. Geographic coverage with dual-location operations for redundancy across all US time zones.
- Service Coordination Fees: Integrated service coordination including rental car assignment (Enterprise integration), repair facility assignment, towing and roadside assistance, emergency response, total loss processing (CCC/Copart integration), medical provider network assignment, pharmacy benefit coordination, and transportation services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on partnership scope |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
First Call Claims Solutions product offering
Product offeringCore offering
First Call Claims Solutions provides 24/7/365 First Notice of Loss (FNOL) and First Notice of Injury (FNOI) intake and service coordination services for insurance carriers, third-party administrators (TPAs), and self-insured employers. The company captures complete claim information, immediately coordinates services such as towing, rentals, repairs, and emergency response, and integrates directly with major claims management systems via its proprietary Falcon platform. It also delivers catastrophe (CAT) surge response capacity handling up to 150% of normal call volumes during disaster events.
Product overview
First Call Claims Solutions offers a unified, Falcon-powered platform delivering First Notice of Loss (FNOL) and First Notice of Injury (FNOI) services as a managed solution for insurance carriers, TPAs, and self-insured employers. The core offering consists of the Falcon Platform as the underlying technology, supplemented by three primary service lines: FNOL Services, Workers' Compensation Injury Intake (FNOI) Services, and CAT Services for catastrophe surge capacity. The Falcon Platform provides intelligent intake workflows, real-time integrations (Guidewire, Duck Creek, CCC, Copart, Enterprise), quality assurance protocols, and a dashboard/reporting suite—all coordinated through integrated service coordination enabling immediate towing, rental, repair, and emergency response during the initial claim call.
Differentiator
Problem solved
Functional benefit
Brands
- Falcon: Proprietary technology platform built specifically for claims intake, featuring intelligent intake workflows, real-time integration with major claims systems, quality assurance protocols, and comprehensive reporting dashboards.
Products and services
- First Notice of Loss (FNOL) Services
- Workers' Compensation Injury Intake (FNOI) Services
- CAT Services
- Falcon Platform
Quantifiable outcome
- 50% of lost claim dollars stem from incomplete or inaccurate data capture - First Call's complete intake reduces this loss
- +5 more outcomes
Companies that use First Call Claims Solutions
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
First Call Claims Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature5 records
First Call Claims Solutions partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Guidewire (ClaimCenter)coreDirect API integration with Guidewire ClaimCenter for seamless claims data flow and system interoperability.
- Duck Creek (Claims)coreDirect integration with Duck Creek Claims platform for real-time claims system connectivity.
- CCC Information Services (CCCOne)coreCCCOne integration for immediate estimating and repair shop assignment, part of First Notice of Loss service coordination.
- Enterprise Rent-A-CarcoreIntegration for instant rental car coordination within 25-50 mile radius during FNOL calls.
- CopartcoreIntegration for total loss processing and expedited salvage handling in vehicle claims.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
First Call Claims Solutions competitors and assessment
Company assessmentBroad incumbents
- Conduent: Large generalist BPO with insurance industry practice including claims processing, customer support, and document management. While broader than First Call, it competes in the same outsourced claims intake and customer contact space, often as an incumbent vendor to large carriers.
Direct peers
- Broadspire (Crawford & Company): Third-party claims administration and managed care services arm of Crawford & Company. Provides first notice of loss, workers' comp, and disability claims management to insurers and self-insureds, directly comparable to First Call's core FNOL/FNOI service lines.
- Crawford & Company: One of the world's largest independent claims management firms, providing claims handling, adjusting, and TPA services across P&C and specialty lines. First Call's CEO Kirsten Early previously served as Managing Director of Broadspire UK (a Crawford subsidiary), making this a direct comparable with overlapping carrier/TPA customers.
- ESIS (Chubb subsidiary): Third-party claims administration and risk management services firm, now part of Chubb. Provides FNOL, claims handling, and managed care services directly comparable to First Call's offerings, and is a previous employer of First Call's CEO.
- Sedgwick: Global claims management, loss adjusting, and TPA services firm serving insurers, employers, and TPAs. Competes directly with First Call for carrier and TPA claims intake and management business, with a similar multi-line service portfolio.
- Gallagher Bassett Services: Large US-based third-party claims administrator serving insurers, brokers, and self-insureds. Directly competes for the same workers' comp, general liability, and multi-line claims intake business that First Call targets.
- Helmsman Management Services (Liberty Mutual): Liberty Mutual's TPA arm providing claims administration, managed care, and risk management services to self-insured employers. Directly competes for the self-insured employer segment that First Call serves, particularly in workers' comp claims.
- TRISTAR Insurance Group: National third-party claims administrator and risk management firm serving insurers, self-insureds, and TPAs. Directly competes with First Call for claims intake and management business, particularly in workers' compensation and multi-line programs.
- McLarens: Global claims adjusting and management services firm specializing in insurance claims handling. First Call's CEO previously served as McLarens' Global Head of TPA, and the firm operates in the same carrier and TPA customer base for claims services.
- CorVel Corporation: National provider of workers' compensation and liability claims management, managed care, and risk management services. Overlaps with First Call's FNOI work comp intake and broader claims handling across the same carrier and self-insured employer customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
First Call Claims Solutions social profiles
Digital presenceFirst Call Claims Solutions compliance and trust
Trust signalCompliance4 records
First Call Claims Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
First Call Claims Solutions leadership team
Management profileNumber of profiles
Profiles4 records
First Call Claims Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
First Call Claims Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about First Call Claims Solutions
What does First Call Claims Solutions do?
First Call Claims Solutions provides 24/7/365 First Notice of Loss (FNOL) and First Notice of Injury (FNOI) intake and service coordination services for insurance carriers, third-party administrators (TPAs), and self-insured employers. The company captures complete claim information, immediately coordinates services such as towing, rentals, repairs, and emergency response, and integrates directly with major claims management systems via its proprietary Falcon platform. It also delivers catastrophe (CAT) surge response capacity handling up to 150% of normal call volumes during disaster events.
Is First Call Claims Solutions a public or private company?
First Call Claims Solutions is a private company. It is classified as unknown and is currently operating.
When was First Call Claims Solutions founded?
First Call Claims Solutions was founded in 1999. It employs 101 to 250 people.
Where is First Call Claims Solutions based?
First Call Claims Solutions is headquartered in White House, United States, in the North America region.
How does First Call Claims Solutions make money?
Three revenue lines are on record. FNOL/FNOI Services are the primary driver. The others are CAT Surge Services and service Coordination Fees.
Who are First Call Claims Solutions's main competitors?
Conduent is listed as a broad incumbent. Direct peers are Broadspire (Crawford & Company), Crawford & Company, ESIS (Chubb subsidiary), Sedgwick, Gallagher Bassett Services, Helmsman Management Services (Liberty Mutual), TRISTAR Insurance Group, McLarens and CorVel Corporation.
Does First Call Claims Solutions have an API?
No public API is recorded for First Call Claims Solutions.
What industry is First Call Claims Solutions in?
First Call Claims Solutions's product category is Claims Intake and Management Services. Its primary akta.pro industry code is BPAAAFAA, Insurance Claims Intake & FNOL Support, with a secondary code of FSAGAGAC, Claims Management & Digital FNOL Platforms. Its NAICS code is 524291 and its SIC code is 6411.