Quickticket GmbH

What Quickticket GmbH does

Quickticket GmbH is an Austrian E-Health SaaS company headquartered in Graz that provides digital patient queue management software to medical practices, group practices, Medical Care Centers (MVZs), and hospital emergency departments in the DACH region (Austria, Germany, Switzerland). The browser-based platform enables patients to enter the digital waiting list through multiple channels — practice website widget, QR code on flyers, AI-powered phone assistant, or on-site physical terminal — and provides practices with configurable decision trees for patient pre-screening, real-time wait-time display, automatic SMS notifications, and an in-practice digital signage monitor. The product suite includes the core Quickticket platform plus add-on modules: Quickticket-Terminal (on-site ticket kiosk), KI-Telefonassistent (AI phone assistant), configurable decision tree, Aufrufmonitor (call display monitor), and a PVS interface for integration with common practice management software including Logomed, Logodent, ganyMED, Aweb, and Patidok.

The company operates a hybrid product-led growth and sales-assisted go-to-market model, offering a 14-day free trial followed by a monthly subscription priced by organizational structure (number of waiting lists, calendars, doctors, or patients) with a 4-month minimum contract term and an extended-support services revenue stream. Distribution combines self-service website sign-up, inside sales via phone and email, direct enterprise sales for hospitals and MVZs, and partner/reseller channels through practice management software vendors. The company is founder-led by co-founders Katharina Feiertag, MSc and Armin Dax-Sinkovits, with ownership split 47.5% to INTUCOM GmbH (primary investor), 47.5% to Katharina Feiertag, and 5% to business angel Ralph Harreiter; the firm holds ISO 27001 certification and reports over 500,000 cumulative patient contacts processed across its installed base.

Name

Quickticket GmbH

Legal name

Quickticket GmbH

Website

https://quickticket.io

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Quickticket GmbH is an Austrian E-Health SaaS company that provides browser-based digital patient queue management software to medical practices, group practices, MVZs, and hospital emergency departments across the DACH region via multi-channel ticket registration and AI phone intake.

Ownership category

akta.pro rank

Product category

Healthcare Patient Queue Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Appointment Scheduling, Waitlist & Patient Flow Communications (HLACAEAB)

akta.pro secondary industries

Symptom Checker & Self-Triage Platforms (HLALAJAB), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

Keywords

• Digital queue management
• Patient flow software
• Healthcare SaaS
• Practice management
• Waiting room optimization

Headquarters

HQ city

Feldkirchen Bei Graz

HQ country

Austria

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription SaaS: Quickticket is offered as a cloud-based SaaS subscription. After a 14-day free trial, customers pay a monthly fee based on their organizational structure (number of waiting lists, calendars, doctors, or patients). The minimum contract term is 4 months, after which contracts extend indefinitely unless terminated with one month's notice.
2. Extended Support Services: Extended support and various maintenance services can be booked by customers for additional fees beyond the standard subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Quickticket provides a browser-based SaaS platform for digital patient queue management at medical practices, group practices, MVZs, and hospital emergency departments. Patients register via practice website widget, QR code, an AI-based phone assistant, or a physical on-site terminal; a configurable decision tree screens and routes patients, while real-time wait-time display, SMS notifications, and a practice management system interface support staff workflows. The platform is offered as a monthly subscription after a 14-day free trial, with optional hardware terminals and add-on modules (AI phone assistant, call monitor).

Product overview

Quickticket GmbH offers a unified, browser-based SaaS platform for digital patient queue management targeted at medical practices, group practices, and clinics in the DACH region. The core product, Quickticket – Digitale Patientensteuerung, provides multi-channel ticket registration (online, phone/AI assistant, QR code, and on-site terminal), real-time waiting time display, and automated patient notifications. It is offered as a subscription (after a 14-day free trial) with a minimum contract term of 4 months. The product portfolio includes several complementary modules: the Quickticket-Terminal for on-site ticket printing without a smartphone, the Quickticket KI-Telefonassistent for AI-driven automatic call intake, the konfigurierbarer Entscheidungsbaum for configurable patient pre-screening and routing, the Aufrufmonitor for in-practice digital signage display, and a PVS-Schnittstelle (practice management software interface) for integration with existing medical software. The platform is available for general practitioners, pediatricians, specialist practices, group practices, and hospital emergency departments.

Differentiator

Problem solved

Functional benefit

Products and services

• Quickticket – Digitale Patientensteuerung (Digital Patient Queue Management)

Quantifiable outcome

• 75% fewer patients simultaneously waiting in practice
• +8 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• samedi: samedi is a German-based healthcare workflow and appointment management platform used by practices and hospitals. It overlaps with Quickticket on online appointment booking and patient flow management for physician practices, making it a direct comparator in the DACH market.
• Doctena: Doctena is a European online appointment booking and patient management platform serving physician practices across multiple countries. It overlaps with Quickticket on digital patient scheduling and front-desk workflow optimization, particularly for SMB practices.
• Doctolib: Doctolib is the dominant DACH digital health platform for appointment booking, telehealth, and patient communication for physicians and hospitals. It overlaps directly with Quickticket on patient flow, appointment scheduling, and digital front-door workflows, and competes for the same primary-care and hospital customers in DACH.
• Qmatic: Qmatic is a long-established provider of queue management and patient flow solutions for healthcare, government, and retail. Its healthcare offering for clinics and hospitals is the most direct comparator to Quickticket's queue and patient-flow product, although Qmatic is more hardware-centric and global than DACH-focused.

Emerging players

• Nelly Solutions: Nelly Solutions is a German digital health startup providing patient-facing digital tools (intake, document management, and communication) for medical practices. It addresses a similar digital front-door pain point as Quickticket but with a different functional focus, making it a partial-overlap emerging competitor.
• Patient21: Patient21 is a European digital health platform that combines practice management software with patient-facing booking and clinical workflow tools. It overlaps with Quickticket on the digital patient front-door and practice workflow layers for primary care providers.
• docport: docport is a German digital health platform offering online appointment booking, video consultation, and patient communication tools for physician practices. It serves a similar SMB practice segment in DACH and competes with Quickticket on the digital front-door and patient flow functionality.

Broad incumbents

• Medatixx: Medatixx is a leading German provider of practice management software (PVS) for physicians and MVZs. It competes with Quickticket indirectly where its native scheduling and patient management modules overlap with queue/flow functionality, and it is a likely partner-or-competitor depending on product roadmap.
• Oracle Health (formerly Cerner): Oracle Health (Cerner) is a global hospital EHR and patient flow vendor with deep deployments in European hospitals. Its enterprise scheduling and patient movement modules overlap with Quickticket's hospital ED use cases (e.g., Spital Muri), making it a broad incumbent competitor in the hospital segment.
• CompuGroup Medical: CompuGroup Medical is the largest European vendor of physician practice software (PVS) and hospital information systems. Its broad PVS portfolio includes scheduling and patient management capabilities that increasingly overlap with Quickticket's queue and patient flow functionality, making it the dominant incumbent competitive threat.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@Quickticket-health
• Facebookfacebook.com/quickticket.io
• LinkedInlinkedin.com/company/quickticket-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quickticket GmbH