Agency Resource Solutions Inc

What Agency Resource Solutions Inc does

Agency Resource Solutions Inc (ARS, legal entity ARSidekicks, LLC) is a Greenville, South Carolina-based remote staffing company that supplies licensed, insurance-trained Remote Team Members to small and mid-size insurance agencies across all 50 U.S. states. The company was founded in 2012 by Melanie Yeatts, a 30-year insurance agency veteran, and is now led by her daughter Chasity Hawkins (CEO) and son-in-law Paul Hawkins (CFO & Technology Officer); it remains a privately held, family-run business with no disclosed external institutional investors.

ARS's core offering is a subscription-based remote staffing platform organized around seven distinct service roles — BOD Representative, Service Sidekick, Frontline Representative, Executive Sidekick, Financial Support Sidekick, Retention Specialist, and Modernized Service Specialist — that agencies mix and match to handle service tasks, claims follow-up, customer retention, financial product support, executive administration, and front desk phone coverage. Underlying the service are proprietary, codified processes (a BOD morning task management workflow operating on 24-hour cycles and a 5-touch retention process spanning Day 1 to Day 364) and an insurance-specific training program led by a dedicated Director of Training and Process Development. The company supports a bench of 1,500+ Remote Team Members serving 5,000+ agencies.

Commercially, ARS generates recurring revenue from a one-time $500–$750 enrollment fee plus an ongoing monthly ARS service fee ($150–$200/role) layered on top of salaries agencies pay directly to Remote Team Members. Go-to-market is sales-led with inside-sales support: agencies can self-enroll online, book informational calls, or use a Service Finder tool. Distribution is direct via the company website, complemented by content marketing (blog, podcast, free guides), social media, and a referral/word-of-mouth channel within the insurance agency community. ARS also operates a branded merchandise store as a minor secondary revenue stream.

Name

Agency Resource Solutions Inc

Legal name

ARSidekicks, LLC

Website

https://agencyresourcesolutions.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Agency Resource Solutions provides licensed, insurance-trained Remote Team Members across seven service roles (BOD, Service Sidekick, Frontline, Executive, Financial, Retention, Modernized Service Specialist) to 5,000+ insurance agencies in all 50 U.S. states on a subscription basis.

Ownership category

akta.pro rank

Product category

Insurance Remote Staffing Services

NAICS

Temporary Help Services (561320), Insurance Agencies and Brokerages (52421)

SIC

Services-Employment Agencies (7361), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Contractor Benefits & Perks Administration (BPACAGAJ)

akta.pro secondary industry

Employee Benefits Brokerage & Consulting (FSAEADAC)

Keywords

• Remote staffing services
• Insurance agency support
• Virtual assistant services
• Back-office outsourcing
• Insurance BPO services

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Remote Staffing Services: Monthly recurring fees for remote team members plus one-time enrollment fees. Agencies pay both a setup fee ($500-$750) and ongoing monthly costs based on household count and role type. Remote team member salaries are paid directly by the agency to the Remote Team Member.
2. Merchandise Store: Branded merchandise including apparel, drinkware, and accessories sold through the ARS store. Products include backpacks, jackets, shirts, mugs, and laptop sleeves.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Agency Resource Solutions provides trained, licensed Remote Team Members to U.S. insurance agencies across seven defined service roles covering BOD daily task handling, service work, customer retention, financial product support, executive administrative assistance, and front desk phone coverage. Agencies pay a one-time enrollment fee plus a monthly ARS service fee per role, while paying the Remote Team Member's salary directly. ARS also operates a small branded merchandise store selling apparel, drinkware, and accessories.

Product overview

Agency Resource Solutions (ARS) is a remote staffing platform providing insurance agencies nationwide with trained, licensed Remote Team Members across seven distinct service roles: BOD Representative, Service Sidekick, Frontline Representative, Executive Sidekick, Financial Support Sidekick, Retention Specialist, and Modernized Service Specialist. These roles are designed to be mixed and matched to support different agency functions, from daily service task management and claims follow-up to executive administrative support, financial product servicing, customer retention, and front desk coverage. A Modernized Service Specialist role combines multiple service functions into a single streamlined position for fully modernized agencies. ARS also operates an online merchandise store selling branded apparel and accessories.

Differentiator

Problem solved

Functional benefit

Products and services

• BOD Representative Remote Team Member role that handles BOD open service tasks, late-payment follow-ups, supporting documents, and underwriting requests daily, working each morning before the agency office opens. Targeted at U.S. insurance agencies needing daily back-office task coverage.
• Service Sidekick Remote Team Member role that efficiently manages BOD follow-up tasks, claim follow-ups, and policy processing changes, coordinating with the BOD Representative and in-office team. Targeted at insurance agencies needing service work offloaded from in-office staff.
• Frontline Representative Remote Team Member role that answers inbound calls, takes payments, and handles real-time service needs during 9AM-3PM coverage hours, serving as the voice of the agency and first impression for policyholders. Offered in shared (split across two agencies) and dedicated variants.
• Executive Sidekick Remote Team Member role providing executive-level administrative support including inbox management, calendar management, reports, chargeback and payroll management, travel arrangements, and compliance/administrative support for agency owners.
• Financial Support Sidekick Remote Team Member role that assists with IPS platforms, prepares Life/Health proposals, submits applications, tracks underwriting, manages claims, and sets appointments for the agency's sales team.
• Retention Specialist Remote Team Member role that protects the agency's book of business through late-pay reminders, cancellation win-back efforts, new customer onboarding, and proactive customer outreach using ARS's 5-touch retention methodology.
• Modernized Service Specialist Single Remote Team Member role that combines BOD and in-depth service tasks into one streamlined point of contact, reducing handoffs and providing same-day task handling for agencies in a fully modernized state, covering payment follow-ups, document follow-ups, policy changes, and claims assistance.
• ARS Store (Branded Merchandise) Online store selling ARS-branded merchandise including backpacks, water bottles, apparel, bags, jackets, shirts, mugs, and laptop sleeves.

Quantifiable outcome

• 5,000+ agencies served across all 50 states
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Trophy Club ConsultingminorStrategic or Co-development PartnerAll-inclusive training program partner helping agents and team members succeed. Coaches at Trophy Club are active top producers in the industry who teach the same systems they use daily and provide LIVE practice opportunities for teams.
• Cadence HRcoreStrategic or Co-development PartnerHR services partner helping ARS and partner agencies seamlessly hire employees in multiple states. Cadence handles the complex steps involved in hiring out-of-state employees, having helped ARS hire employees in at least a dozen states.
• Good Neighbor CoffeeminorOthersCoffee brand built on faith, service, and genuine heart for people. Crafts smoother, low-acid coffee using rare infrared roasting process. Portion of every sale supports local churches and nonprofits.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Magic: On-demand virtual assistant service offering 24/7 task-based support — adjacent to ARS's subscription model but more transactional/short-term in nature.

Direct peers

• Wing Assistant: Subscription-based remote executive assistant service — directly comparable business model to ARS's Executive Sidekick and similar pricing/positioning structure.
• Boldly: Premium subscription remote staffing company providing vetted, U.S.-based assistants to businesses — directly overlaps ARS's staffing-as-a-service model.
• BELAY Solutions: U.S.-based virtual staffing company providing dedicated remote assistants to businesses — same subscription staffing model as ARS, though without ARS's insurance vertical specialization.
• Time Etc: Long-running virtual assistant services company with subscription plans for remote support — close functional parallel to ARS's recurring staffing offerings.
• Wishup: Subscription-based remote assistant staffing platform with insurance industry as one of its verticals — comparable model and customer base to ARS.
• Worldwide101: Vetted, subscription-based virtual assistant service offering dedicated remote staff — closely matches ARS's staffing/subscription business model.
• FreeUp: Pre-vetted freelance marketplace focused on e-commerce and operations support — overlaps ARS in remote staffing delivery model.

Broad incumbents

• ADP: Major HR/payroll/benefits outsourcing incumbent that agencies already use — represents the kind of scaled, professionalized competitor that could enter ARS's vertical.
• Upwork: Large freelance marketplace where insurance agencies can source remote support — broader incumbent with overlapping end-customer need but fundamentally different delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/agencyresourcesolutions
• LinkedInlinkedin.com/company/agency-resource-solutions
• Instagraminstagram.com/arssidekicks

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agency Resource Solutions Inc