365 IT Support

What 365 IT Support does

365 IT Support, LLC is a privately held US managed IT services provider headquartered in the Nashville, Tennessee area with additional offices in Greater Chicagoland/Southern Wisconsin and Murfreesboro, Tennessee. The company delivers managed IT, managed security, cloud solutions, compliance, disaster recovery, fractional CIO/CISO leadership, and AI-enabled process automation primarily to small and mid-sized businesses across the United States, with a vertical focus on healthcare, insurance, local government, finance, and manufacturing. Its core technology stack combines a managed IT services platform with an integrated security operations center offering remote monitoring and management (RMM), threat detection and response (TDR), and extended detection and response (XDR), supplemented by Microsoft Power Automate for AI-driven workflow optimization.

The company operates a hybrid sales-led and channel-partner go-to-market: direct onsite sales in its Chicago and Nashville metros paired with a partnership through ASCII and other MSP organizations to extend onsite reach nationwide, backed by remote support delivered across the country via phone, email, chat, and ticketing. Revenue is generated through per-user ITaaS subscriptions bundling equipment, software, helpdesk, monitoring, and security; subscription-based managed IT services; project-based professional services; and fractional CIO/CISO engagements. Pricing is quote-based, with public claims of up to 30% savings versus current IT spend and 10%-35% total cost of ownership reduction via the proprietary "365 Difference" methodology. The company is founder-led by Robert Svenson, who serves as CIO and brings 35+ years of IT consulting experience including work for Fortune 100 firms and a company that scaled to $1.4B in revenue with 6,000 endpoints.

Name

365 IT Support

Legal name

365 IT Support, LLC

Website

https://365itsupport.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1–10 employees

Short description

365 IT Support is a US managed IT services provider delivering managed IT, managed security, cloud, compliance, fractional CIO/CISO, and AI process automation to small and mid-sized businesses, with primary operations in Nashville and Chicago and nationwide remote coverage.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741), Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud infrastructure
• Fractional CIO services
• Business continuity planning

Headquarters

HQ city

Antioch

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ITaaS Subscription (Per User): All-inclusive managed IT services billed on a low monthly fee per user basis. Includes backend equipment, software licenses, helpdesk, monitoring, maintenance, and cybersecurity in one predictable subscription.
2. Managed IT Services: Subscription-based managed IT services providing proactive monitoring, 24/7 support, cybersecurity management, and strategic IT planning at predictable monthly costs.
3. Professional Services: Project-based services including IT consulting, cloud migration, phone system migrations, email migrations, vendor management, contract management, and application support.
4. Fractional CIO/CISO Services: Part-time or demand-based strategic IT leadership services providing fractional executive coverage without full-time C-suite costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

365 IT Support is a managed IT services provider delivering ITaaS (IT as a Service), Managed IT, Managed Security, Cloud Solutions, Fractional CIO/CISO leadership, AI-driven process automation, disaster recovery, business continuity, regulatory compliance, outsourced IT, IT asset management, and remote helpdesk services to small and mid-sized businesses on a per-user monthly subscription or project basis.

Product overview

365 IT Support operates as a managed IT services provider offering a suite of integrated services rather than a single unified software product. The core offerings include ITaaS (IT as a Service) as the umbrella service delivery model, Managed IT for infrastructure support and monitoring, and Managed Security for comprehensive cybersecurity. These core services are complemented by specialized add-on modules including Cloud Solutions, Fractional CIO/CISO Services, AI & Efficiency Process Management, Email Deliverability, Disaster Recovery, Business Continuity, Regulatory Compliance, Outsourced IT, IT Asset Management, and Remote Helpdesk. The services work together as a comprehensive managed services portfolio where clients can select individual services or bundle them under the ITaaS umbrella model for all-inclusive monthly pricing.

Differentiator

Problem solved

Functional benefit

Products and services

• ITaaS (IT as a Service) All-inclusive managed IT service bundle covering backend equipment, software licenses, helpdesk, monitoring, maintenance, and security for a low monthly per-user fee, targeted at US SMBs that want predictable IT costs.
• Managed IT Subscription-based managed IT offering including 24/7 monitoring, cybersecurity management, patch management, backup and disaster recovery, and strategic IT planning for SMBs.
• Managed Security Comprehensive cybersecurity services including threat detection and response, endpoint security, email security, dark web monitoring, vulnerability management, SIEM, firewall management, IAM, and SOC services for SMB clients.
• Cloud Solutions Cloud migration, infrastructure management, security, backup and disaster recovery, and custom application development delivered across AWS, Azure, and Google Cloud platforms.
• Fractional CIO Service Part-time strategic IT leadership providing strategic planning, budget optimization, new technology evaluation, process automation, vendor management, and disaster recovery planning for organizations without a full-time CIO.
• Fractional CISO Service Part-time cybersecurity leadership providing strategic security planning, security operations oversight, compliance management, risk assessment, employee training, and vendor risk management.
• AI & Efficiency Process Management AI workflow optimization service that analyzes processes and system interactions to identify bottlenecks and inefficiencies, leveraging AI technology and Power Automate for process automation across customer service, data entry, and analysis.
• Email Deliverability Solutions Email security and authentication services including SPF, DKIM, DMARC implementation, subdomain setup for marketing, CAN-SPAM compliance, and proactive blacklist monitoring.
• Disaster Recovery Disaster recovery services including DR planning, backup solutions, infrastructure redundancy, Disaster Recovery as a Service (DRaaS), testing and simulation, and 24/7 monitoring.
• Business Continuity Business continuity planning including risk assessment, operational resilience, data protection, crisis management, employee training, and continuous monitoring.
• Regulatory Compliance Compliance services helping businesses meet GDPR, HIPAA, PCI DSS, SOC 2, NIST, HITRUST, and ISO 27001 requirements through assessments, gap analysis, and security controls implementation.
• Outsourced IT Complete outsourced IT management including project management, cybersecurity, cloud services, network management, helpdesk, IT consulting, phone and email migrations, vendor management, and IT asset management.
• IT Asset Management Lifecycle management of IT assets including discovery and inventory, tracking, license management, hardware maintenance, warranty management, security, and proper decommissioning and disposal.
• Remote Helpdesk 24/7/365 remote IT support providing friendly agents, multi-channel support, software installation, end-user training, performance reporting, proactive monitoring, and hardware/software support.

Quantifiable outcome

• IT cost reduction of up to 30% versus current spend
• +3 more outcomes

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature5 records

Partnerships

One partnership is on record.

• ASCIIcoreChannel Partner/ Reseller/ DistributorASCII is an MSP organization that 365 IT Support partners with to provide onsite support in areas where they lack physical presence. Through this partnership, they connect clients with trusted local certified technicians who can deliver onsite support when needed, extending their service coverage nationwide.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Corsica Technologies: Managed IT, cybersecurity, and compliance provider serving SMB and mid-market clients with fractional CIO services and regulatory compliance expertise. Comparable on compliance-focused service mix and vCIO positioning.
• TeamLogic IT: National franchise MSP network delivering managed IT, cybersecurity, and cloud services to SMBs across the US. Comparable in service portfolio and SMB target market; demonstrates both the opportunity and the competitive density of the SMB MSP space.
• Dataprise: Mid-market managed IT and cybersecurity MSP offering ITaaS-style bundled services, 24/7 helpdesk, cloud, and security operations. Closely comparable in service portfolio, target customer (SMB to mid-market), and per-user subscription model.
• Kelser Corporation: Managed IT, cybersecurity, and cloud services provider for SMB and mid-market clients, emphasizing predictable per-user pricing and proactive support. Directly comparable on subscription ITaaS model and SMB target segment.
• iCorps Technologies: IT consulting and managed services firm delivering ITaaS, cloud, security, and vCIO/vCISO support to SMB and mid-market organizations. Comparable in service breadth, fractional executive offerings, and SMB focus.
• Ntiva: US-based managed IT, cloud, and cybersecurity provider serving SMB and mid-market clients with bundled IT support, vCIO services, and compliance offerings. Directly comparable on service mix, target segment, and fractional CIO positioning.

Broad incumbents

• CDW: Large-scale IT solutions and services provider offering managed services, security, cloud, and hardware procurement to SMB, mid-market, and enterprise customers. Represents the broad-incumbent competitive threat with significantly greater scale and brand.
• Computacenter: Large enterprise IT services provider offering managed services, security, and infrastructure across multiple geographies. Broad incumbent that overlaps with 365 IT Support's services but targets larger enterprise customers with a much broader portfolio.
• Insight Enterprises: Global IT solutions and services company providing managed services, cloud, security, and consulting to SMB through enterprise. Broad incumbent that competes in adjacent managed services categories with substantially larger resources.

Emerging players

• ConnectWise: Platform vendor providing PSA, RMM, cybersecurity, and business management solutions purpose-built for MSPs. Not a direct competitor for end clients but shapes the MSP tooling ecosystem and enables competing MSPs to scale service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/365itsupport

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 365 IT Support