AFC Urgent Care Waltham

What AFC Urgent Care Waltham does

AFC Urgent Care Waltham (legal entity Patriot Urgent Care, LLC; DBA AFC Doctors Express Urgent Care Waltham) operates two walk-in urgent care clinics in the Greater Boston suburbs at 1030 Main Street in Waltham, MA and 90 Middlesex Turnpike in Burlington, MA. Founded in 2013 and merged into the American Family Care (AFC) network in 2016, the clinics provide treatment for non-life-threatening illnesses and injuries by board-certified emergency medicine physicians, supported by on-site CLIA-certified laboratory testing and digital x-ray capabilities that enable single-visit diagnosis. Operating hours of 8am to 8pm, seven days a week with no appointment or referral required, position the clinics as a structural alternative to both emergency rooms and traditional primary care.

The business model combines direct-to-consumer walk-in patient visits with B2B occupational health services. Consumer revenue is generated through insurance billing across major carriers (Aetna, BCBS, Cigna, Harvard Pilgrim, Medicare, Tufts, United Healthcare) and discounted self-pay rates for uninsured patients. The B2B segment serves Massachusetts-area employers with pre-employment physicals, MA DOT physicals, drug testing, workers' compensation care, and travel medicine, billed either directly to employers or to workers' compensation insurers. Ancillary revenue streams include flu vaccinations, STD testing, sports and camp physicals, and wound/laceration treatment. Patient acquisition is driven by local SEO, organic social media across Facebook/Twitter/LinkedIn/Yelp, online pre-registration, and community event sponsorship in the surrounding suburbs.

The company serves patients of all ages across approximately 12 Greater Boston communities (Waltham, Burlington, Newton, Weston, Wellesley, Belmont, Arlington, Lexington, Lincoln, Concord, Wayland, and Boston), with the value proposition centered on average wait times under 15 minutes and urgent care costs roughly one-fifth of emergency room visits. Following the 2016 AFC merger, the underlying AFC entity became the second largest privately owned urgent care operator in the United States, though AFC Urgent Care Waltham itself remains a two-clinic regional operator.

Name

AFC Urgent Care Waltham

Legal name

Patriot Urgent Care, LLC

Website

https://doctorsexpresswaltham.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

AFC Urgent Care Waltham operates two walk-in urgent care clinics in Waltham and Burlington, MA, providing board-certified emergency medicine physicians, on-site lab and x-ray diagnostics, and occupational health services to patients across the Greater Boston suburbs.

Ownership category

akta.pro rank

Product category

Urgent Care Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (6211), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Occupational Medicine & Work Injury Urgent Care Clinics (HLAFADAG)

Keywords

• Walk-in urgent care
• Occupational health services
• Family medicine clinic
• Workers compensation care
• Diagnostic lab testing

Headquarters

HQ city

Waltham

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Patient Visit Fees (Insurance): Direct patient services billed through accepted insurance plans. Accepts most major insurance carriers including Aetna, Blue Cross/Blue Shield, Cigna, Harvard Pilgrim, Medicare, Tufts, United Healthcare, and others
2. Self-Pay Patient Services: Discounted self-pay options for uninsured patients or those whose insurance is not accepted. Affordable pricing for office visits with range based on complexity of medical problem
3. Occupational Health Services: B2B services to employers including pre-employment physicals, DOT physicals, drug testing, workers compensation evaluations, and other occupational health services billed to employer or workers comp insurance

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

AFC Urgent Care Waltham operates walk-in urgent care centers providing treatment for non-life-threatening illnesses and injuries, family medicine, and occupational health services. The clinics feature on-site CLIA-certified laboratory and digital x-ray for same-visit diagnostics, board-certified ER physicians, and accept major insurance plans alongside discounted self-pay options. Extended hours (8am-8pm, seven days a week) with no appointment or referral required.

Product overview

AFC Doctors Express Urgent Care operates as a unified urgent care platform offering walk-in medical services. The core offering is the AFC Doctors Express Urgent Care center, which provides immediate treatment for non-life-threatening conditions through board-certified ER physicians. On-site diagnostic capabilities include CLIA-standard laboratory testing and digital X-ray services. The service portfolio spans urgent care, preventive care (flu shots, travel medicine), diagnostic testing (STD, lab work), occupational health (DOT physicals, drug testing, workers' compensation), and physical examinations (sports, camp, pre-employment). Patients can use online pre-registration to reduce wait times. All services are available on a walk-in basis with extended hours (8am-8pm, 7 days/week).

Differentiator

Problem solved

Functional benefit

Products and services

• AFC Doctors Express Urgent Care Walk-in urgent care center providing treatment for non-life-threatening illnesses and injuries by board-certified physicians. Open 7 days a week from 8am-8pm with no appointment necessary.
• Urgent Care Services Treatment for acute illness and injury including colds, cough, sinus issues, flu, back pain, joint pain, minor injuries, cuts, bruises, sprains, burns, breaks, falls, insect bites, rashes, skin infections, and conjunctivitis.
• Walk-in Clinic Walk-in clinic treating patients of all ages without referral, offering urgent care for acute injuries and illnesses at office visit copay costs.
• Emergency Room Alternative Cost-effective alternative to emergency room for non-life-threatening conditions, offering lab and x-ray services on site without the long ER wait times.
• Family Care Primary and urgent care services for patients of all ages from infants to seniors, including cold/flu symptoms, earaches, physicals, sports injuries, and minor surgical procedures.
• Flu Shots & Preventative Care Seasonal flu vaccination services for everyone 6 months and older, with vaccines protecting against three common influenza viruses.
• Lab Testing Onsite lab testing meeting CLIA standards, providing rapid results for CBC, Chem profiles, rapid streps, rapid flu, urinalysis, and other tests.
• Physical Examinations Comprehensive physical exams including routine, school, sports, camp, pre-employment, executive, MA DOT, and specialty examinations performed by board-certified physicians.
• Sports & Camp Physicals Pre-participation physical exams (PPE) for athletes assessing fitness level, evaluating existing injuries, and detecting conditions that may predispose to new injury.
• STD Testing Confidential testing for Chlamydia, Gonorrhea, Syphilis, Herpes, HIV, Hepatitis B, and Hepatitis C with rapid on-site lab results.
• Travel Medicine & Vaccinations Destination-specific medical information, immunizations, and medications for travelers including malaria prevention, traveler's diarrhea treatment, and required vaccinations.
• Drug Testing Comprehensive workplace drug screening including pre-employment, corporate, DOT, annual, random, return-to-duty, instant/rapid, mobile/on-site, post-accident, and reasonable cause testing with MRO services.
• MA DOT Physical Exams Department of Transportation physical examinations required for Commercial Driver's License (CDL), including vision, hearing, blood pressure, and cardiac assessments.
• Pre-Employment Physicals Physical examinations for job candidates assessing fitness to perform primary job functions, used to measure potential injury risk and avoid workers' compensation claims.
• Occupational Health Services Employer health services including respiratory fit testing, pulmonary function tests, lift tests, tuberculosis skin tests, vision/whisper tests, and health and wellness programs.
• Workers' Compensation Medical care for work-related injuries including slip and fall accidents, cuts, lacerations, sprains, strains, chemical burns, and occupational exposures.
• Digital X-Ray Services On-site digital x-ray equipment providing immediate imaging diagnostics, with patients receiving CD copies of their x-rays upon departure.
• Wound & Laceration Treatment Treatment for wounds and lacerations including wound closure with adhesive tapes, tissue glue, or sutures, with follow-up care for suture removal.

Quantifiable outcome

• Average wait time under 15 minutes vs potentially hours at ER
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• American Family Care (AFC)coreStrategic or Co-development Partner · 1 January 2015AFC Doctors Express, the largest urgent care franchise in the United States, merged with American Family Care (AFC) based in Birmingham, Alabama. Together they form the second largest privately owned urgent care operator in the country. The merger expands the range of family and urgent care medical services available under the AFC brand.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• CVS MinuteClinic: Retail-based walk-in clinic operated by CVS Health, providing low-acuity care, vaccinations, and basic screenings at locations across Massachusetts. Not as comprehensive as AFC Waltham's full urgent care scope, but competes for low-acuity visits and primary care overflow.

Direct peers

• Patient First: Walk-in urgent care and primary care operator with on-site lab and x-ray services, open 8am-10pm daily. Comparable operating hours, service mix, and patient demographic to AFC Waltham.
• Concentra: National urgent care and occupational health operator offering walk-in care, DOT physicals, drug testing, and workers' compensation services. Direct competitor in the B2B occupational health segment that AFC Waltham serves.
• CityMD: Large urgent care chain operating walk-in clinics with on-site lab and x-ray, treating non-life-threatening conditions. Directly comparable business model and service scope to AFC Waltham, primarily in the Northeast US market.
• American Family Care (AFC): The parent brand and franchise network of which AFC Waltham is a member; operates the second-largest privately owned urgent care network in the US with comparable walk-in clinics, occupational health, and on-site diagnostics. Comparable as both parent and direct franchise peer.
• GoHealth Urgent Care: Large multi-state urgent care operator with locations across the Northeast including Massachusetts, offering walk-in urgent care, on-site diagnostics, and integrated electronic medical records — competing head-to-head with AFC Waltham in the Boston suburban market.
• MedExpress Urgent Care: National urgent care operator (acquired by UnitedHealth/Optum) offering walk-in care for non-life-threatening conditions, lab and x-ray, and occupational health. Comparable service portfolio and B2B occupational health segment.
• CareWell Urgent Care: Multi-location walk-in urgent care operator headquartered in Massachusetts, offering the same walk-in model for non-life-threatening conditions, on-site lab/x-ray, and occupational health services — directly comparable to AFC Waltham in service mix, geography, and target customer.
• PhysicianOne Urgent Care: Multi-site urgent care provider in the Northeast (including Massachusetts/Connecticut) offering walk-in treatment, on-site lab/x-ray, and occupational health — directly overlapping with AFC Waltham's services, footprint, and customer base.

Regional players

• Beth Israel Deaconess Urgent Care: Hospital-affiliated urgent care network in the Greater Boston area offering walk-in care with direct integration into a major Boston health system. Competes for the same suburban Boston patient pool as AFC Waltham with brand and EHR integration advantages.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/drxwaltham
• YouTubeyoutube.com/drxwaltham
• Facebookfacebook.com/pages/Doctors-Express-Waltham/131330403681001
• LinkedInlinkedin.com/company/doctors-express-waltham
• Pinterestpinterest.com/drxwaltham

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AFC Urgent Care Waltham