VitalCare

What VitalCare does

VitalCare Health Services is a private US telehealth company headquartered in Lehi, Utah, founded in 2024 and led by CEO and founder Chance Basinger. The company operates a 24/7 virtual physician network purpose-built for skilled nursing facilities (SNFs) and residential care homes, with an emphasis on after-hours and weekend coverage to reduce unnecessary ER transfers and alleviate overnight call burden for medical directors overseeing multiple facilities. Its core platform integrates board-certified virtual physicians into existing facility care workflows, backed by a reported average response time under one minute (cited at approximately 20 seconds on the homepage) and a documented outcome of up to 30% reduction in ER visits among partner facilities.

The technology stack combines real-time clinical data integration with AI-driven documentation and billing automation, using speech and text processing to transcribe virtual consultations and generate structured medical records and coding. The product surface comprises three service modules — After-Hours and Overflow Care, AI-Driven Documentation, and Seamless Onboarding — layered on a 24/7 telehealth foundation. VitalCare supplements direct sales with content marketing through its branded 'SNF THIS' podcast and YouTube channel, positioning itself as a thought leader in post-acute telehealth.

VitalCare's go-to-market is a direct enterprise field-sales motion targeting facility administrators, medical directors, directors of nursing, and post-acute operations leaders, with book-a-demo CTAs routed through an Outlook calendar integration. Pricing is not publicly disclosed and is structured as quote-based annual contracts with tiered coverage from overflow evenings to full 24/7 support. The company has raised approximately $6.45 million across two funding rounds in 2025 and 2026, with Frazier VC leading the first round. Named strategic relationships include MedOne Healthcare Partners and AERIS Medical Group.

Name

VitalCare

Legal name

VitalCare Health Services

Website

https://vitalcare.org

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

VitalCare Health Services provides 24/7 AI-augmented telehealth coverage and documentation automation for skilled nursing and residential facilities, serving facility administrators, medical directors, and post-acute operators to reduce ER transfers and ease after-hours call burden.

Ownership category

akta.pro rank

Product category

Post-Acute Telehealth Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (6211)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

akta.pro secondary industries

Virtual Urgent Care & Triage Platforms (HLALABAB), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Post-acute telehealth services
• Skilled nursing virtual care
• AI clinical documentation
• Virtual physician network
• After-hours medical coverage

Headquarters

HQ city

Lehi

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telehealth Subscription & Service Fees: VitalCare provides 24/7 telehealth coverage to skilled nursing and residential facilities. Revenue is derived from recurring service agreements with facilities, likely structured as a subscription or per-facility fee model. The company offers scalable coverage ranging from overflow evenings to full 24/7 support, suggesting tiered or usage-adjusted recurring pricing.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

VitalCare provides 24/7 telehealth coverage to skilled nursing and residential facilities, delivered through a network of board-certified virtual physicians accessible on demand. The platform integrates AI-driven documentation and billing automation into facility workflows to streamline charting and coding, and is complemented by a white-glove onboarding service that handles implementation and staff training. Coverage is scalable from overflow evenings to full round-the-clock support, enabling medical directors to oversee multiple facilities while reducing unnecessary ER transfers.

Product overview

VitalCare offers a unified telehealth platform designed for skilled nursing and residential facilities, comprised of three integrated service modules built upon a 24/7 virtual physician coverage foundation. The core platform provides continuous virtual care access with AI-powered support, while the After-Hours & Overflow Care module handles evening and weekend coverage needs. AI-Driven Documentation automates transcription, coding, and billing workflows, and Seamless Onboarding ensures staff training and implementation. All modules share the same platform infrastructure, enabling real-time data sharing and consistent care delivery across multiple facilities.

Differentiator

Problem solved

Functional benefit

Brands

• SNF THIS Podcast: Company-branded podcast focused on skilled nursing facility topics.

Products and services

• 24/7 Telehealth Solutions Round-the-clock virtual physician coverage platform for skilled nursing and residential facilities, featuring under 1-minute average response times and integration with existing care workflows. Includes real-time data access and AI-powered administrative tools. Targeted at facility operators and medical directors seeking continuous coverage.
• After-Hours and Overflow Care Provides seamless medical coverage for skilled nursing facility residents during evenings, weekends, and high-demand periods, reducing unnecessary hospital transfers and giving staff reliable backup support. Scalable from overflow evenings to full round-the-clock coverage.
• AI-Driven Documentation Automated transcription and coding system that streamlines administrative tasks by converting speech from virtual consultations into medical records and billing codes, maintaining high accuracy while freeing staff to focus on patient care.
• Seamless Onboarding and Implementation End-to-end implementation service where the VitalCare team handles full setup of the telehealth platform and staff training, enabling seamless transition and ready-to-go usability from day one with minimal disruption to facility operations.

Quantifiable outcome

• Up to 30% reduction in ER visits reported by facility partners
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• MedOne Healthcare PartnerscoreStrategic or Co-development PartnerMedOne Healthcare Partners is a post-acute healthcare operator that has implemented VitalCare's telehealth solutions across its facilities. VitalCare provides seamless after-hours coverage and virtual physician on-call support, with MedOne reporting that VitalCare's team makes the on-call process effortless through strong communication and experienced providers.
• AERIS Medical GroupcoreStrategic or Co-development PartnerAERIS Medical Group is a post-acute clinical operations organization that partnered with VitalCare to transform after-hours coverage for its provider network. VitalCare replaced unsustainable overnight call burdens with a reliable, consistent virtual physician coverage model, enabling AERIS providers to focus on delivering quality care.
• Skilled Nursing & Residential Facilities (General)coreOthersVitalCare partners with skilled nursing and residential facilities to provide seamless 24/7 telehealth coverage. The company integrates into each facility's existing care workflows, offering scalable coverage from overflow evenings to full round-the-clock support, and partners with facility medical directors to enhance on-site care quality and reduce unnecessary hospital transfers.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Teladoc Health: Teladoc Health is a large-scale telehealth incumbent offering 24/7 virtual care across multiple specialties, serving as a broader competitor whose entry into SNF or post-acute care could pressure VitalCare's specialized positioning.
• Amwell: Amwell provides a broad enterprise telehealth platform used by health systems and health plans; while not SNF-specialized, it competes for the same healthcare virtual-care budget and serves a similar post-acute care ecosystem.
• Included Health (Doctor On Demand): Included Health, which absorbed Doctor On Demand, offers on-demand virtual primary care and behavioral health; it competes for employer- and payer-sponsored virtual care dollars that overlap with VitalCare's after-hours value proposition.

Direct peers

• Third Eye Health: Third Eye Health provides 24/7 virtual physician coverage specifically for skilled nursing facilities and post-acute care operators, making it a direct head-to-head competitor to VitalCare in the SNF after-hours telehealth market.
• VeeOne Health: VeeOne Health (formerly US Telehealth Solutions) provides telehealth services and physician coverage to skilled nursing and post-acute facilities, competing in the same niche vertical with a similar after-hours and overflow care model.
• Caregility: Caregility offers a telehealth platform deployed across hospitals and skilled nursing facilities, with virtual care workflows, observation, and clinician collaboration tools that directly overlap with VitalCare's SNF virtual visit offering.
• TripleCare (Sound Physicians): TripleCare, now part of Sound Physicians, delivers virtual physician coverage to skilled nursing facilities, directly competing with VitalCare in providing after-hours and weekend coverage to SNF residents.

Others

• IntelyCare: IntelyCare is a nurse staffing marketplace and workforce platform for skilled nursing facilities; while not a telehealth competitor, it addresses the same SNF staffing and after-hours coverage pain points that VitalCare's platform targets.

Emerging players

• Matrix Medical Network: Matrix Medical Network provides in-home and post-acute clinical care services, overlapping with VitalCare on the post-acute patient population and physician staffing challenges, though with a more on-site care delivery model.
• Curana Health: Curana Health provides on-site and virtual physician services to senior living and skilled nursing communities, overlapping with VitalCare's post-acute physician coverage offering in adjacent facility types.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@SNFTHIS

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VitalCare