Third Eye Health
Third Eye Health is a Chicago-based, privately held telehealth provider delivering after-hours physician coverage to skilled nursing facilities, senior living operators, provider groups, ACOs, and health plans via a proprietary iPad platform with PointClickCare and MatrixCare EHR integration.
- Company typePrivate
- Founded2014
- HeadquartersChicago, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Third Eye Health does
Third Eye Health is a Chicago-based, privately held telehealth provider specializing in after-hours physician coverage for post-acute care settings. Founded in 2014, the company operates a closed, proprietary iPad-based telehealth platform that enables nurses in skilled nursing facilities (SNFs), assisted living facilities, and senior living communities to initiate secure video, text, and photo consultations with board-certified physicians in minutes. The platform features bi-directional EHR integration with the two dominant SNF EHRs, PointClickCare and MatrixCare, allowing physicians to access patient records directly and write notes and signed orders back into the facility chart. Coverage is delivered by a network of 90+ state-licensed physicians specially trained in post-acute care, with typical coverage hours of 7pm–7am on weekdays and 24/7 on weekends and holidays, and an average physician response time under two minutes.
The company’s offering is structured around three integrated components: the Telehealth Technology platform, the physician Care Team, and Care Coordination Services staffed by dedicated Care Coordination Managers who review each encounter for quality assurance and deliver daily care summaries to primary providers. The business operates on a B2B subscription/contract model, selling enterprise-level coverage to four primary customer verticals: skilled nursing and assisted living operators, provider groups and physician practices, health systems/ACOs/clinically integrated networks, and Medicare Advantage and I-SNP health plans. Distribution is driven by a direct enterprise sales motion augmented by channel partnerships with MatrixCare and PointClickCare, which present Third Eye Health to their existing SNF customer bases.
Third Eye Health reports 800,000+ encounters delivered, a 92% average treat-in-place rate, 25%+ average reduction in 30-day readmissions for partner organizations, and a footprint spanning 32 states and 1,000+ skilled nursing facilities. The company experienced an inflection during the COVID-19 pandemic—quadrupling its client base in the first half of 2020 and doubling it again in 2021—and has raised capital from Generator Ventures, Cane Investment Partners, Wavemaker 360, Ziegler Link-Age Funds, and Fulcrum Investing, with a $6M round in September 2023. Headcount stands at 51–100 employees, and the company remains founder-led, with Dan Herbstman (Co-Founder, President) and Lucas Baran (Co-Founder, CTO) among the leadership team.
Third Eye Health firmographics
Firmographics- Name
- Third Eye Health
- Legal name
- Third Eye Health, Inc.
- Website
- https://thirdeyehealth.net
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Third Eye Health is a Chicago-based, privately held telehealth provider delivering after-hours physician coverage to skilled nursing facilities, senior living operators, provider groups, ACOs, and health plans via a proprietary iPad platform with PointClickCare and MatrixCare EHR integration.
- Ownership category
- akta.pro rank
Third Eye Health industry classification
Industry- Product category
- Post-Acute Telehealth Physician Services
- NAICS
- Offices of Physicians (6211)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Acute Episodic Care Telehealth Platforms (non-emergent conditions) (HLALAJAI)
Keywords
Where Third Eye Health is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Third Eye Health business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Telehealth Physician Services: B2B subscription/membership model providing skilled nursing facilities, provider groups, health systems, and health plans with after-hours physician coverage. Services include virtual physician consultations, care coordination, and quality assurance reporting. Pricing is likely facility or value-based, given the focus on reducing hospital readmissions and improving quality metrics.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Third Eye Health product offering
Product offeringCore offering
Third Eye Health provides after-hours telehealth physician services to post-acute care settings, including skilled nursing facilities, assisted living facilities, provider groups, health systems, ACOs, and health plans. The offering combines a proprietary iPad-based telehealth platform with bi-directional EHR integration (PointClickCare, MatrixCare), a network of 90+ board-certified physicians providing 24/7 after-hours coverage (7pm-7am weekdays, full weekends and holidays) with under-2-minute response times, and dedicated Care Coordination Managers who perform quality assurance on every encounter.
Product overview
Third Eye Health is a comprehensive post-acute telehealth platform consisting of three integrated components: (1) a proprietary mobile Telehealth Technology platform delivered via iPad enabling video, text, and photo consultations with physicians; (2) a Care Team of over 80 board-certified physicians providing after-hours coverage 7pm-7am weekdays and 24/7 on weekends/holidays with under 2-minute average response times; and (3) Care Coordination Services featuring dedicated Care Coordination Managers who review each encounter, provide quality assurance, and deliver care summaries to primary providers. The platform integrates with major post-acute EHR systems including PointClickCare and MatrixCare, enabling bi-directional data flow and immediate physician documentation.
Differentiator
Problem solved
Functional benefit
Products and services
- Telehealth Technology Platform Proprietary mobile telehealth technology, delivered via iPad application, enabling nurses at skilled nursing facilities to connect with physicians within minutes for video consultations, text messaging, and secure photo sharing. Includes bi-directional EHR integration with PointClickCare and MatrixCare so physicians can access patient medical records and submit signed notes and orders directly to the facility EHR. Designed for post-acute care settings.
- Care Team (After-Hours Physician Services) Network of 90+ board-certified, state-licensed physicians providing after-hours physician coverage (7pm-7am weekdays and 24/7 on weekends and holidays) for post-acute and long-term care patients. Physicians respond with an average under-2-minute response time and treat patients in place to prevent unnecessary hospital transfers. Sold to skilled nursing facilities, assisted living facilities, provider groups, health systems, ACOs, and health plans on a recurring subscription basis.
- Care Coordination Services Dedicated Care Coordination Managers (nurses by trade) who review each physician encounter, provide quality assurance, generate care summaries for primary providers, and conduct metric reviews with facility leadership to improve care protocols. Bundled with the physician services subscription for skilled nursing and post-acute care partners.
Quantifiable outcome
- 92% average treat-in-place rate
- +5 more outcomes
Companies that use Third Eye Health
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles4 records
Third Eye Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature4 records
Third Eye Health partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, flagship and major.
- ITEXcoreITEX (Glenview Terrace, Harmony, Whitehall of Deerfield) partnered with Third Eye Health for night, weekend, and holiday physician coverage. Implemented via PointClickCare integration, resulting in 95% treat-in-place rate and 4,384 consults delivered.
- MatrixCarecoreThird Eye Health has an existing partnership with MatrixCare enabling secure, bi-directional EHR integration for real-time telehealth consultations. MatrixCare serves as a distribution channel presenting Third Eye Health to their skilled nursing facility customer base.
- CarDon & AssociatescoreMidwest-based post-acute operator CarDon partnered with Third Eye Health for physician consultations over nights, weekends, and holidays. Using MatrixCare integration, achieved 88% average treat-in-place rate across over a dozen facilities in the first six months.
- LTC ACOflagshipThird Eye Health and LTC ACO created a first-of-its-kind virtual care network providing 24/7 physician access to LTC ACO's 6,000+ beneficiaries. Provider groups and long-term care facilities affiliated with LTC ACO have access to Third Eye Health physicians for night and weekend coverage at no additional charge. The partnership aligns providers, facilities, and telehealth to improve quality metrics and outcomes under the ACO umbrella.
- PointClickCarecoreThird Eye Health's platform integrates with PointClickCare (market-leading SNF EHR), enabling nurses to select patients directly from the EHR, access encrypted patient data, and have physician notes/orders automatically populated in the facility EHR.
- Genesis Healthcare / Genesis Physician ServicescoreGenesis Physician Services providers report improved work-life balance since Third Eye Health started taking after-hours calls. The medical expertise of Third Eye Health physicians complements the standards of care of Genesis providers' practice.
- Innovative Healthcare ManagementmajorSenior living organization reporting improvements in outcomes, return to hospital rates, staff retention, and provider satisfaction since implementing Third Eye Health telehealth services.
- Ohio LivingmajorLarge senior living organization partnered with Third Eye Health as part of the organization's continued growth into 2021.
- Senior Living PropertiesmajorSenior living operator added as partner during 2021 growth period.
- TLC ManagementmajorSenior living management company partnered with Third Eye Health for telehealth coverage during 2021 expansion.
Scale indicators13 records
Recent moves9 records
Expansion highlights5 records
Third Eye Health competitors and assessment
Company assessmentDirect peers
- Caregility: Caregility provides telehealth infrastructure and clinical services for acute and post-acute care settings, including skilled nursing facilities. It competes directly with Third Eye Health in delivering virtual clinician access to SNFs and similar post-acute venues.
- Sound Physicians: Sound Physicians delivers hospitalist, emergency, and post-acute care management services, including telemedicine coverage for skilled nursing and long-term care facilities. It overlaps with Third Eye Health on physician coverage for post-acute populations.
- Curana Health: Curana Health provides value-based primary care and post-acute care services to senior living and skilled nursing residents, including 24/7 clinician coverage. It is a close functional peer addressing the same SNF and senior living customer base.
- TapestryHealth: TapestryHealth delivers telehealth physician services, remote monitoring, and after-hours coverage specifically to skilled nursing facilities and assisted living communities. It is a direct competitor in the post-acute virtual care segment.
Emerging players
- Vivify Health (Optum): Vivify Health offers remote patient monitoring and virtual care platforms used by health systems and post-acute providers. While more RPM-focused, it overlaps with Third Eye Health in providing connected care to post-acute populations.
- Health Recovery Solutions: Health Recovery Solutions provides RPM and care transition tools used by hospitals, ACOs, and SNFs to monitor recently discharged and post-acute patients. It overlaps with Third Eye Health on readmission reduction initiatives in post-acute populations.
- Equum Medical: Equum Medical provides acute care telehealth services including hospitalist and specialist coverage, with extensions into post-acute settings. It overlaps with Third Eye Health on virtual physician coverage for transitioning patient populations.
Broad incumbents
- Teladoc Health: Teladoc Health is a large incumbent virtual care provider spanning general telehealth, chronic care, and behavioral health. It is not a post-acute specialist but competes for the same virtual-care budgets of health systems and health plans.
- Amwell: Amwell provides enterprise telehealth infrastructure and clinician services across multiple specialties and care settings. It competes with Third Eye Health indirectly through health system telehealth contracts that can substitute for post-acute specialist vendors.
- Doctor On Demand (Included Health): Doctor On Demand, now part of Included Health, is a broad virtual care provider serving health plans and employers. It competes for virtual urgent care and primary care budgets that overlap with after-hours post-acute demand.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Third Eye Health social profiles
Digital presenceThird Eye Health compliance and trust
Trust signalCompliance1 record
Third Eye Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Third Eye Health leadership team
Management profileNumber of profiles
Profiles7 records
Third Eye Health funding detail
Funding detailFunding overview
Funding rounds5 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Third Eye Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Third Eye Health
What does Third Eye Health do?
Third Eye Health provides after-hours telehealth physician services to post-acute care settings, including skilled nursing facilities, assisted living facilities, provider groups, health systems, ACOs, and health plans. The offering combines a proprietary iPad-based telehealth platform with bi-directional EHR integration (PointClickCare, MatrixCare), a network of 90+ board-certified physicians providing 24/7 after-hours coverage (7pm-7am weekdays, full weekends and holidays) with under-2-minute response times, and dedicated Care Coordination Managers who perform quality assurance on every encounter.
Is Third Eye Health a public or private company?
Third Eye Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Third Eye Health founded?
Third Eye Health was founded in 2014. It employs 51 to 100 people.
Where is Third Eye Health based?
Third Eye Health is headquartered in Chicago, United States, in the North America region.
How does Third Eye Health make money?
One revenue line is on record: telehealth Physician Services.
Who are Third Eye Health's main competitors?
Direct peers on record are Caregility, Sound Physicians, Curana Health and TapestryHealth. Emerging players are Vivify Health (Optum), Health Recovery Solutions and Equum Medical. Broad incumbents are Teladoc Health, Amwell and Doctor On Demand (Included Health).
Does Third Eye Health have an API?
No public API is recorded for Third Eye Health.
What industry is Third Eye Health in?
Third Eye Health's product category is Post-Acute Telehealth Physician Services. Its primary akta.pro industry code is HLALAJAI, Acute Episodic Care Telehealth Platforms (non-emergent conditions). Its NAICS code is 6211 and its SIC code is 8000.