ROOM SOLUTIONS SERVICES LTD TRADING AS RESERVATION SOLUTIONS SERVICES

What ROOM SOLUTIONS SERVICES LTD TRADING AS RESERVATION SOLUTIONS SERVICES does

Room Solutions Services Ltd, trading as Reservation Solutions Services, is a privately held travel services company that operates as a phone-based intermediary arranging hotel accommodations, ground transportation, airport lounge access, visas, and activities/tours for three primary customer segments: corporate clients, individual leisure travelers, and airlines needing emergency passenger rebooking during flight disruptions. The company also offers a disaster recovery housing product for mutual aid organizations. Its core differentiator is a 24/7 human-staffed booking service with claimed expertise in finding last-minute hotel rooms during flight disruptions, supported by phone lines across five regions (North America, UK, France, Netherlands, Australia) and physical offices in Columbia (Maryland, USA), London (Mayfair, UK), and Sydney (Australia).

The underlying technology stack is fully partner-sourced: RezServer for hotel reservations, Mozio for ground transportation, CIBTvisas for visa/passport services, Lounge Pass for airport VIP lounge access (over 500 lounges at 250 airports), and Project Expedition/Viator for activities and tours. No proprietary technology platform, APIs, or software product is disclosed. The company explicitly states there is "NO CHARGE" to consumers for hotel booking services, indicating a commission- and transaction-fee-based revenue model where revenue is earned from hotel and transport providers rather than from end users. Pricing is only publicly disclosed for airport lounges (from £13.50/€16.00/$19.00 per person).

The company is privately operated with no disclosed funding rounds, no management team information, no acquisitions, and no parent company. Its go-to-market is sales-led via phone and email, with formal corporate account management (including monthly usage reports and travel policy compliance). Industry affiliations include ASTA (American Society of Travel Advisors). The firm was founded by airline professionals with collective experience exceeding 50 years, and explicit no-charge-to-consumer booking service serves as both a customer acquisition mechanism and a differentiation point in the disrupted-travel use case.

Name

ROOM SOLUTIONS SERVICES LTD TRADING AS RESERVATION SOLUTIONS SERVICES

Legal name

Room Solutions Services Ltd

Website

https://reservation-solutions-services.com

Company type

Private

Operating status

Operating

Short description

Reservation Solutions Services is a privately held, phone-based travel intermediary that books hotels, transportation, airport lounges, visas, and activities for corporate clients, leisure travelers, and airlines needing emergency passenger accommodation during flight disruptions.

Ownership category

akta.pro rank

Product category

Travel Booking Services

NAICS

Travel Agencies (561510), Travel Arrangement and Reservation Services (5615)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA)

akta.pro secondary industries

Lodging Reservations (Hotels, Vacation Rentals) (HSACALAI), Transportation Reservations (Car Service, Limo, Shuttle) (HSACALAH), Tour/Activities/Attractions Reservation Systems (THALADAG)

Keywords

• Corporate travel management
• Hotel booking services
• Flight delay accommodation
• Leisure travel booking
• Disaster relief housing

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Travel Booking Services: The company generates revenue by charging hotels and airlines for booking services rather than charging end consumers directly. The website states 'there is NO CHARGE to you for our services' for hotel solutions, indicating the company earns commissions or transaction fees from accommodation providers and partners. Revenue is derived from transaction fees on hotel room bookings, transportation arrangements, and ancillary services like airport lounges, visa processing, and activity bookings.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Reservation Solutions Services is a travel management company that arranges hotel accommodations, ground transportation, visa processing, airport lounge access, and activities/tours for corporate clients, leisure travelers, airlines handling flight disruptions, and disaster relief organizations. The company operates 24/7 with dedicated regional phone lines and earns revenue through commissions and transaction fees paid by hotel and travel partners rather than charging end consumers directly.

Product overview

Reservation Solutions Services is a travel management company operating as a unified service platform rather than a modular software product. The core offering consists of hotel booking and transportation arrangement services, supported by specialized divisions for corporate travel, leisure bookings, flight delay management, and disaster recovery housing. Additional services include visa/passport assistance, airport VIP lounge access, and activities/tours bookings. The company provides 24/7 availability with staff possessing over 50 years of combined airline and hotel industry experience, serving clients across North America, the United Kingdom, France, Netherlands, and Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Solutions
• Transportation Services
• Corporate Bookings
• Leisure Bookings
• Flight Delay Services
• Mutual Aid / Disaster Recovery Housing
• Visa and Passport Services
• Airport VIP Lounge
• Activities and Tours
• Free Up Your Employees
• Worldwide Clientele Services

Quantifiable outcome

• Rooms found within minutes
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• CIBTvisascoreTechnology or IntegrationGlobal partnership with CIBTvisas as exclusive visa and passport services provider. CIBTvisas provides discounted pricing, worldwide compliance guarantee, information protection, secure technology, and real-time status tracking for visa and passport services offered to Reservation Solutions Services customers.
• Project ExpeditionminorGTM or Marketing PartnerPartnership with Project Expedition allows customers to explore world destinations and book events, tours, cruises, shows, and activities in advance. Provides access to top destinations with pre-booking capabilities.
• Lounge PasscoreGTM or Marketing PartnerLounge Pass provides access to over 500 airport VIP lounges at 250 airports worldwide. Services include extended stay lounges for transit passengers (4/5/6 hours), international VIP lounges for outbound and inbound flights, with pricing starting from £13.50/€16.00/$19.00 per person.
• ViatorminorGTM or Marketing PartnerViator provides booking capabilities for tours and activities, complementing the Project Expedition partnership for activity and tour bookings.
• RezServercoreTechnology or IntegrationRezServer is the primary hotel booking platform used for online hotel reservations. Provides booking infrastructure for both hotel solutions and corporate booking services.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Emerging players

• Navan (formerly TripActions): Navan is a modern corporate travel and expense platform combining self-serve booking with 24/7 human agent support for disrupted travelers. It competes with RSS for the same corporate travel wallet but leads with proprietary software and an expense card, representing where RSS's market could shift.

Broad incumbents

• Booking.com: Booking.com is the world's largest online hotel reservation platform with global inventory and self-serve booking. It overlaps with RSS's core hotel booking offering but serves consumers and corporate travelers directly without the human-led, disruption-focused service model that differentiates RSS.
• BCD Travel: BCD Travel is a major corporate travel management company serving clients across 100+ countries with air, hotel, ground, and meetings & events booking. It is comparable to RSS on the corporate bookings side and on worldwide 24/7 traveler support, including disruption management.
• American Express Global Business Travel (Amex GBT): Amex GBT is a leading global TMC providing corporate booking, traveler care, and consulting to large enterprises. It overlaps with RSS's corporate travel, negotiated rates, and traveler support offerings, including disruption response, but operates at much larger scale with proprietary platforms.
• CWT (Carlson Wagonlit Travel): CWT is one of the largest global travel management companies, serving enterprise clients with air, hotel, and ground bookings, traveler care, and disruption support. It competes with RSS in the same corporate travel space but at significantly greater scale and with proprietary technology.
• Expedia Group: Expedia operates consumer OTA brands, B2B hotel distribution (Expedia Partner Solutions), and corporate travel. It overlaps with RSS on hotel booking, transportation, and activities via Viator, but at vastly greater scale and with proprietary technology.

Others

• HotelBeds: HotelBeds is a B2B hotel distribution platform that supplies accommodation inventory to travel agencies and resellers globally. It is comparable to RSS as part of the supplier ecosystem that RSS accesses through partners like RezServer, rather than a direct competitor.

Direct peers

• Direct Travel: Direct Travel is a US-headquartered corporate travel management company offering negotiated hotel rates, airfare, and 24/7 booking support to mid-market and enterprise clients. Like RSS, it emphasizes human service and account management rather than purely self-serve technology, making it a strong functional peer.
• FCM Travel Solutions: FCM is a global corporate travel management brand under Flight Centre Travel Group, offering 24/7 booking, negotiated rates, and traveler support worldwide. Its B2B-led, human-supported model and global footprint directly parallel RSS's corporate bookings business.
• Corporate Travel Management (CTM): CTM is an Australian-founded global travel management company serving corporate and government clients with 24/7 booking and traveler care. It is a direct functional peer to RSS on corporate travel booking, negotiated rates, and worldwide support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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