Ricoh Vietnam

What Ricoh Vietnam does

Ricoh Vietnam Company Limited is a wholly-owned Vietnamese subsidiary of Tokyo-headquartered Ricoh Company Ltd. (TYO: 7752), established on November 1, 2011 with offices in Ho Chi Minh City and Hanoi. The company provides digital workplace and industrial printing solutions to enterprise, manufacturing, logistics, and SMB customers across Vietnam. Its portfolio spans multifunction printers (RICOH IM Series with Edge AI capabilities), industrial production printers (RICOH Pro C7500 with 5-color specialty toner, RICOH Pro 8400S), interactive whiteboards for meeting collaboration, and a thermal media line comprising thermal transfer ribbons (Wax, Wax Resin, Resin grades), direct thermal paper, and UL969-compliant laminated labels. Software offerings include the acquired DocuWare enterprise content services platform, RICOH Smart Integration cloud connector, RICOH Spaces hybrid workplace management, RICOH Streamline NX V3 device management, BarTender label design, and an AIDC barcode ecosystem integrating Zebra industrial printers with warehouse management software.

The business operates a hybrid go-to-market combining direct enterprise field sales, channel partners (ASUS for DaaS, OQLIS for DocuWare, system integrators), and event-driven demand generation (VIMF, BizTech, CIO Summit, The Digital Flow workshops). Revenue is generated through five streams: one-time hardware sales (MFPs, industrial presses, barcode printers), recurring Managed Print Services, professional and managed services (IT, cybersecurity, workspace management), software subscriptions (DocuWare, RICOH Spaces, BarTender, PaperCut, Tungsten), and consumables (toner, ink, thermal ribbons, thermal paper). Key partnerships include Microsoft Teams Rooms, Cisco Gold Provider, Zebra Technologies, BarTender, 3M, ASUS, Cybozu, LG, Logitech, and LinkedIn. Ricoh Vietnam's strategic emphasis is the CONNECT-TRACE-EXECUTE ecosystem that links office digitization, industrial traceability/labeling, and operational execution for manufacturing exporters serving EU/USA markets.

Ricoh Vietnam is part of Ricoh Group's APAC operations and benefits from the parent's global sustainability credentials (EcoVadis Platinum 2025/2026, MSCI AAA 2024, TIME Most Sustainable Companies 2024/2025/2026, Dow Jones Sustainability World Index), analyst recognition (IDC MarketScape Leader in cloud MPS and high-speed inkjet, Gartner Magic Quadrant for Outsourcing Digital Workplace Services and Document Management, Quocirca Print Security Leader), and a Clarivate Top 100 Global Innovator 2025/2026 designation. The subsidiary's competitive positioning emphasizes Japanese-standard thermal media quality, regulatory-compliant labeling (UL969) for export manufacturers, and an integrated hardware-software-services stack that supports digital transformation for both office and factory environments.

Name

Ricoh Vietnam

Legal name

Ricoh Vietnam Ltd., Co.

Website

https://ricoh.com.vn

Company type

Private

Founded year

2011

Operating status

Operating

Short description

Ricoh Vietnam is a wholly-owned subsidiary of Tokyo-listed Ricoh Company Ltd., established in 2011 and operating in Ho Chi Minh City and Hanoi. It delivers digital workplace and industrial printing solutions — multifunction printers, 5-color production presses, thermal media, document management software, and hybrid workplace platforms — to enterprise, manufacturing, logistics, and SMB customers across Vietnam.

Ownership category

akta.pro rank

Product category

Digital Workplace Solutions

NAICS

Printing (32311), Commercial Printing (except Screen and Books) (323111), Computer and Electronic Product Manufacturing (334), Office Machinery and Equipment Rental and Leasing (532420), Office Equipment Merchant Wholesalers (42342)

SIC

Computer & Office Equipment (3570), Printing Trades Machinery & Equipment (3555), Commercial Printing (2750), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)

akta.pro secondary industries

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), Production & High-Volume Printing Systems (HDACAEAJ), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Receipt, Label & Card Printers (Thermal/Impact) (HDACAKAD)

Keywords

• Office printing solutions
• Managed print services
• Document workflow management
• Industrial printing equipment
• Hybrid workplace technology

Headquarters

HQ city

Ho Chi Minh City

HQ country

Vietnam

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Printing Hardware Sales: Sale of multifunction printers, office printers, wide-format CAD printers, and industrial/commercial digital printing presses. Revenue is one-time per unit, supplemented by recurring consumables (toner, ink, thermal ribbons).
2. Managed Print Services (MPS): Recurring managed print services covering device fleet management, supplies, maintenance, and optimization for enterprise clients.
3. Professional & Managed Services: Digital workplace services including IT services, remote working solutions, smart meeting spaces, video surveillance, workflow automation, cybersecurity assessment, and workspace management.
4. Software Solutions: Software offerings including DocuWare (enterprise content management), RICOH Smart Integration, cloud printing, device management, cost management/security (PaperCut, Tungsten), and label design software (BarTender).
5. Thermal Media (Consumables): Thermal paper (direct thermal, laminated labels) and thermal transfer ribbons (wax, wax resin, resin) for barcode label printing applications.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Ricoh Vietnam sells and services office and industrial printing hardware (multifunction printers, 5-color production presses, thermal media, barcode printers, scanners, interactive whiteboards), enterprise software (DocuWare, RICOH Spaces, RICOH Smart Integration, BarTender, Streamline NX V3, TotalFlow Optimizer), and professional/managed services including Managed Print Services, IT services, hybrid workplace solutions, and cybersecurity — for enterprise, manufacturing, logistics, and SMB customers across Vietnam.

Product overview

Ricoh Vietnam offers a comprehensive digital workplace ecosystem combining office and industrial printing hardware, software solutions, and professional services. The core portfolio spans multifunction printers (RICOH IM Series, GreenLine) and industrial production printers (Pro C7500, Pro 8400S, Pro C5400S/C5410S series), interactive whiteboards (IWB series), and thermal media products (thermal transfer ribbons in Wax/Wax Resin/Resin grades, direct thermal paper, and laminated labels). Software solutions include DocuWare (enterprise content services), RICOH Smart Integration (cloud application integration), RICOH Spaces (hybrid workplace management), RICOH Streamline NX V3 (device management), RICOH CloudStream (cloud printing), and BarTender (label design). The AIDC barcode ecosystem integrates Zebra barcode printers with warehouse management, RFID, asset tracking, and pallet management software. Ricoh Edge AI powers intelligent document digitization across the MFP lineup, while Microsoft Teams Rooms enables smart meeting collaboration. The company operates as a subsidiary of Tokyo-headquartered Ricoh Group, established in Vietnam on November 1, 2011.

Differentiator

Problem solved

Functional benefit

Brands

• GreenLine: A product line of refurbished/recycled multifunction printers offered as sustainable printing solutions
• Ricoh Pro C7500
• RICOH Spaces
• DocuWare

Products and services

• RICOH IM Series Multifunction Printers AI-enabled digital office multifunction printers combining printing, scanning, copying and faxing with intelligent document processing and ERP/CRM integration for enterprise workplaces.
• RICOH Pro C7500 5-Color Production Printer High-end 5-color industrial production printer featuring specialty colors (neon pink, neon yellow, metallic gold, white, red security) with Fiery Color Controller integration for premium commercial and industrial print applications.
• RICOH Pro 8400S Industrial Cut-Sheet Printer Series Industrial cut-sheet production printer series setting new standards in reliability and sustainability for high-volume commercial printing operations.
• RICOH Interactive Whiteboard (IWB) Series Interactive smart whiteboards (models A6500, A7500, A8600, D3210, D5520, D6510, D7500, D8600, A6510, A7510, A8610) for meeting collaboration, digital whiteboarding, and smart meeting rooms with Office 365 integration.
• DocuWare Enterprise Content Services Platform Cloud-based enterprise content services and document workflow management platform acquired by Ricoh, enabling intelligent document storage, process automation, digital signing, and invoice processing for digital workplace transformation.
• RICOH Smart Integration Cloud-based application integration platform connecting Ricoh multifunction printers and devices with third-party cloud services and enterprise applications for workflow automation and seamless data exchange.
• RICOH Spaces Workspace Management Platform Hybrid workplace management platform offering desk booking, room management, visitor management, digital signage, IoT integration, mobile app, wayfinding, and workspace insights for smart office and facility management.
• BarTender Label Design Software Label design and printing software offered as part of Ricoh's total barcode solution ecosystem, enabling enterprise label creation, management, and compliance workflows including UL969 certification support for export markets.
• Zebra Barcode Printers Industrial and commercial barcode printer lineup (ZD230, ZD421, ZQ300 Plus, ZQ500, ZT231, ZT411, ZT600) offered through Ricoh's AIDC total barcode solution, covering desktop, mobile, and industrial label printing for manufacturing, logistics, and warehouse applications.
• RICOH Thermal Transfer Ribbons Thermal transfer ribbons in Wax (B115W, B118W), Wax Resin (B110A, B110TI, B110Z, B115A, B120E), and Resin (B110CR, B110CU, B120EC, B125CS) grades for industrial and commercial label printing applications, including UL969-compliant solutions.
• RICOH Thermal Paper and Laminated Labels Thermal paper products including direct thermal paper (130LAB, 130LBB, 130LHB, 135FSS, 135FTS, 135TAB series) and laminated adhesive labels (135LA, 135PSS, 150LA, 150LCS, 150LHB series) for industrial and commercial labeling needs.
• RICOH Streamline NX V3 Device management and secure print solution for managing Ricoh print fleets, with options for secure printing, scan and capture, and mobile device support.
• RICOH TotalFlow Optimizer Production printing software solution for optimizing industrial print workflows, managing job routing, color management, and production efficiency for commercial printing operations.
• RICOH GreenLine Refurbished Multifunction Printers Sustainably designed and remanufactured multifunction printer product line that reduces environmental impact while delivering reliable office printing performance.
• Warehouse Management System (WMS) Warehouse management software offered as part of Ricoh's barcode and AIDC ecosystem, enabling inventory tracking, pallet management, and warehouse operations optimization.
• RICOH Business Scanner Solutions Enterprise document scanner lineup including personal, desktop, network, production, and portable models for digitizing paper documents with automatic image correction, blank page removal, and cloud integration capabilities.

Quantifiable outcome

• ROI of $8.55 per dollar spent on content management for SMBs (per Nucleus ROI research cited on Ricoh website)

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability6 records

Feature7 records

Partnerships

13 partnerships are on record, tiered core, key and supporting.

• Global Vision Multimedia (GVM)coreStrategic or Co-development Partner · 3 February 2026Ricoh Asia Pacific acquired Global Vision Multimedia and simultaneously announced strategic partnership negotiations for the Asia-Pacific region. GVM brings additional capabilities in workplace services to strengthen Ricoh's global service delivery.
• Zebra Technologies and BarTender (Strategic Collaboration)coreTechnology or Integration · 10 September 2025Ricoh, Zebra, and BarTender announced a strategic collaboration to deliver comprehensive label printing solutions to enterprises, combining Ricoh's thermal media, Zebra's industrial label printers, and BarTender's label design software into an integrated ecosystem covering design, printing, and compliance.
• ASUSkeyGTM or Marketing Partner · 2 January 2024Ricoh Vietnam signed a development cooperation agreement with ASUS to provide DaaS (Device as a Service) services, combining ASUS hardware with Ricoh's managed services for comprehensive device lifecycle management.
• LinkedInkeyGTM or Marketing Partner · 16 October 2023Ricoh Asia Pacific partnered with LinkedIn to support digital sales and marketing skills transformation, helping businesses in the region develop future-ready workforce capabilities through LinkedIn's platform and Ricoh's digital workplace solutions.
• MicrosoftcoreStrategic or Co-development PartnerRicoh and Microsoft collaborate on multiple fronts: Microsoft Teams Rooms integration (RICOH Spaces, interactive whiteboards), AI workforce empowerment initiatives in Asia-Pacific, and co-marketing around digital workplace transformation.
• DocuWarecoreTechnology or IntegrationRicoh acquired DocuWare and integrates it as the core enterprise content management and document workflow platform within its digital workplace services. DocuWare provides intelligent document storage, processing, and e-signature capabilities.
• OQLISkeyChannel Partner/ Reseller/ DistributorRicoh Vietnam and OQLIS established a strategic partnership in DocuWare data management solutions, with OQLIS serving as a channel partner for DocuWare implementation and distribution in Vietnam.
• CiscokeyChannel Partner/ Reseller/ DistributorRicoh achieved Gold Provider Partner status with Cisco in the Asia-Pacific region, integrating Cisco collaboration and networking technologies into Ricoh's hybrid workplace solutions.
• 3MkeyStrategic or Co-development PartnerRicoh and 3M collaborated to deliver high-performance, durable labels for electronic parts applications, combining Ricoh's printing technology with 3M's adhesive and label material expertise.
• CybozukeyStrategic or Co-development PartnerRicoh and Cybozu partnered in digital services business, integrating Cybozu's kintone and collaboration tools with Ricoh's digital workplace offerings.
• LGkeyStrategic or Co-development PartnerRicoh and LG announced a global partnership to enhance workplace experience solutions, combining LG's display and hardware technology with Ricoh's services ecosystem.
• LogitechsupportingTechnology or IntegrationRicoh partnered with Logitech for hybrid meeting and collaboration solutions, integrating Logitech's video conferencing hardware with Ricoh's meeting room technology and management platforms.
• REACH VietnamsupportingStrategic or Co-development PartnerRicoh Vietnam collaborates with REACH (Resources for Asian Charitable Heritage) on digital support programs for young people and job interview skills training, implementing CSR and community engagement initiatives.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Kyocera Document Solutions: Kyocera is a direct competitor in office printing, multifunction devices, and document solutions. Competes with Ricoh Vietnam in enterprise and SMB printing segments with similar hardware-plus-services business model and a strong Asia-Pacific presence.
• HP Vietnam (HP Inc.): HP is the largest global printer and multifunction device competitor with a strong Vietnam presence. Directly competes with Ricoh in office printing, managed print services, and enterprise document solutions, serving overlapping enterprise and SMB customer bases with similar hardware-plus-services model.
• Epson Vietnam: Epson is a direct competitor in office printing, multifunction devices, and industrial label printing (ColorWorks series). Strong in inkjet technology and competes with Ricoh across office printing and AIDC/label solutions for manufacturing and retail.
• Brother Industries Vietnam: Brother competes directly with Ricoh Vietnam in office printers, MFPs, and label printers (QL/PT series). Targets similar SMB and mid-market customer segments with comparable hardware-plus-consumables business model in Vietnam.
• Canon Vietnam: Canon is a major direct competitor in multifunction printers, office printing, and production printing in Vietnam. Competes with similar product categories (imageRUNNER, production press lines) and serves the same enterprise, commercial print, and manufacturing customer segments.
• Konica Minolta Vietnam: Konica Minolta is a direct peer in office MFPs, production printing (AccurioPress series), and managed print services. Competes with Ricoh Vietnam in industrial printing for commercial and manufacturing customers, with overlapping enterprise sales motion.
• Xerox Vietnam: Xerox is a direct competitor in multifunction printers, managed print services, and document workflow solutions. Recently completed a transformative acquisition by Lexmark, intensifying competition with Ricoh in enterprise MPS and production printing.

Broad incumbents

• Lexmark International: Lexmark (now part of Xerox) is a broad incumbent in enterprise printing, managed print services, and document workflow solutions. Competes with Ricoh across the same enterprise MPS and production print categories globally and in Asia-Pacific.
• Fujifilm Vietnam: Fujifilm competes broadly in industrial printing (inkjet, production press) and document management services. Has expanded into digital transformation and office solutions, partially overlapping with Ricoh's commercial and industrial printing portfolio.

Emerging players

• Zebra Technologies: Zebra Technologies is both a strategic partner (in label printing solutions) and a peer in the AIDC/barcode printer and industrial label ecosystem. Competes with Ricoh's thermal media and label solutions in manufacturing and logistics while co-selling through the BarTender collaboration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ricohvietnamofficial

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh Vietnam