What Roger365.io B.v. does

Roger365.io B.V. is a privately held Dutch software company headquartered in Delft, Netherlands, that builds a Microsoft Teams-native omnichannel contact center platform. The core products are the Contact Center and the Attendant Console (branded Xtend), which transform Microsoft Teams into an AI-driven omnichannel customer engagement environment supporting voice, chat, WhatsApp, SMS, email, and webchat, with intelligent call queuing, skill-based and shift-aware routing, CRM/ERP integrations (Salesforce, Microsoft Dynamics AX, Exact Synergy), compliance recording via ClarifyGo, and supervisor analytics surfaced through Power BI. The platform is built on Microsoft Azure with datacenters in the EU, USA, and Australia and is delivered through Microsoft's Unify and Extend models, supporting Direct Routing, Operator Connect, and Microsoft Calling Plan for telecom flexibility. AI features include speech-to-text transcription, sentiment analysis, AI chatbot, live translation across 140+ languages/dialects, conversation summarization, and the Model Context Protocol (MCP) for AI-agent integration; the company launched UnifAI in 2025 as a next-generation AI-native CCaaS layer.

The company monetizes exclusively through annual subscriptions using a queue-based pricing model (Basic €487/month, Business €755/month, Enterprise €1,238/month) plus add-on concurrent call and wallboard capacity. Go-to-market is sales-led, combining enterprise field sales, inside sales supported by a 14-day free trial, and a tiered channel partner program with Elite Partners (e.g., VTM Groep) and MSP partners such as Access4 in Australia. Customers are predominantly European mid-market and enterprise organizations — including Tony's Chocolonely, NHS, Rijksmuseum, Hunkemöller, Quooker, Slimstock, Juva, SMT, Mosaic World, AXI Digital, Maastricht University, and Pharmazeutische Gehaltskasse — across manufacturing, food and beverage, healthcare, government, professional services, insurance, retail, and education verticals, with operations reaching EU, USA, and Australia.

Name

Roger365.io B.v.

Legal name

ROGER365.io B.V.

Website

https://roger365.io

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Roger365.io B.V. is a Dutch Microsoft-certified software vendor that converts Microsoft Teams into an AI-driven omnichannel contact center with voice, chat, WhatsApp, SMS, email, and CRM/ERP integrations for mid-market and enterprise customers across the EU, USA, and Australia.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Omnichannel contact center
• Microsoft Teams telephony
• Cloud contact center software
• AI customer service platform
• Business communication solutions

Headquarters

HQ city

Delft

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Licensing (Queue-Based): ROGER365.io generates revenue primarily through subscription licensing with a unique queue-based pricing model (Pay Per Queue, Not Per User). Unlike traditional per-user pricing, customers pay per queue which gives their entire team unlimited access without extra costs. This model maximizes ROI for organizations with multiple agents and provides predictable recurring revenue. Three tiers are offered: Basic (€487/month), Business (€755/month), and Enterprise (€1,238/month), all billed annually.
2. Additional Concurrent Calls (Add-on): Organizations can purchase additional concurrent call capacity beyond the base tier limits (10, 30, or 50 depending on plan) as an optional add-on to handle peak call volumes.
3. Additional Wallboards (Add-on): Optional additional wallboard layouts available for purchase, with a single or additional layout displayable on up to three screens simultaneously.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Roger365.io provides an AI-powered omnichannel contact center-as-a-service (CCaaS) platform built natively inside Microsoft Teams. Its two flagship products are Contact Center (intelligent voice queues, agent/supervisor tools, CRM-integrated omnichannel routing across WhatsApp, SMS, webchat, email, and voice) and Attendant Console Xtend (call handling with presence and calendar insights). The UnifAI platform adds live AI transcription, sentiment analysis, conversational summarization, and AI chatbots.

Product overview

Roger365.io is a Microsoft-certified contact center solution provider offering two core products - Contact Center and Attendant Console (Xtend) - that transform Microsoft Teams into a powerful omnichannel customer engagement platform. The product portfolio operates on a tiered subscription model (Basic, Business, Enterprise) with pricing based on organization rather than per-user. The Contact Center enables AI-driven omnichannel communication across voice, chat, WhatsApp, SMS, and email, while the Attendant Console provides frontline call handling with presence and calendar insights. The platform integrates with multiple telecom providers via Direct Routing, Operator Connect, or Microsoft Calling Plans, and recently launched UnifAI, its next-generation AI-native CCaaS platform with live transcription and routing capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Xtend: Xtend is the Attendant Console product that streamlines call handling with instant colleague availability, calendar insights, and caller info.
• UnifAI

Products and services

• Contact Center AI-driven omnichannel contact center for Microsoft Teams that unifies voice, chat, WhatsApp, SMS, webchat, email, and social messaging into a single queue with intelligent call routing, agent/supervisor tools, reporting dashboards, and CRM (Salesforce, Dynamics AX, Exact Synergy) integration. Targeted at organizations replacing legacy telephony and fragmented customer engagement tools.
• Attendant Console (Xtend) Frontline call handling console within Microsoft Teams that surfaces colleague presence, calendar availability, contact search, favorites, and caller identification to enable fast, smart call transfers. Targeted at operators, receptionists, and single-department environments.
• UnifAI Next-generation AI-native contact center-as-a-service platform with live AI transcription, intelligent routing, AI chatbot, sentiment analysis, conversation summarization, and live translation built directly into Microsoft Teams. Targeted at organizations seeking advanced AI-powered customer engagement.

Quantifiable outcome

• Pharmazeutische Gehaltskasse reduced caller waiting time to less than 2 minutes and call abandonment rate to less than 3%
• +5 more outcomes

Named customers16 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability10 records

Feature12 records

Partnerships

Six partnerships are on record, tiered core, elite and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft is the foundational technology partner for ROGER365.io. The solution is officially certified by Microsoft as a Teams-connected Contact Center solution on both Extend and Unify integration models. ROGER365.io achieves Microsoft 365 App Certification and is listed in Microsoft Teams Store and AppSource. The solution integrates natively with Microsoft Teams, Azure Active Directory, Microsoft Graph API, and leverages Microsoft Azure for infrastructure.
• Gamma CommunicationscoreChannel Partner/ Reseller/ DistributorGamma Communications partners with ROGER365.io to demonstrate at Cloud Expo 2026 how organizations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.
• Access4coreChannel Partner/ Reseller/ DistributorROGER365.io is a proud sponsor at the Access4 Annual Partner Conference 2026, a three-day event for Australia's leading MSPs in Hunter Valley, NSW. Access4 serves as a key channel partner for ROGER365.io in the Australian market.
• VTM GroepeliteChannel Partner/ Reseller/ DistributorVTM Groep officially achieved ROGER365.io Elite Partner status, becoming only the second ROGER365.io partner in The Netherlands to reach this level. This milestone was built on three years of expertise, trust, and shared customer success.
• Orange BusinessminorChannel Partner/ Reseller/ DistributorOrange Business provides global telephony coverage (146 countries) mentioned in Tony's Chocolonely case study, working with ROGER365.io to deliver global contact center capabilities within Microsoft Teams.
• Microsoft AzurecoreTechnology or IntegrationROGER365.io is hosted in Microsoft Azure environment, leveraging Azure security measures, global redundant infrastructure, and Azure datacenters in EU, USA, and Australia. Data residency options include European, UK, or other global regions.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• NICE CXone: NICE CXone is a global cloud CCaaS incumbent with deep enterprise reach; competes with Roger365.io on AI-driven omnichannel routing and supervisor tooling, but serves a much broader buyer base.
• Microsoft Dynamics 365 Customer Service: Microsoft's own Dynamics 365 Customer Service / Contact Center offering is a first-party alternative — represents both Roger365.io's biggest distribution tailwind and its largest competitive threat inside the Microsoft ecosystem.
• Five9: Five9 is a major cloud CCaaS provider offering AI-powered inbound/outbound routing, workforce engagement and analytics — competing for the same mid-market and enterprise customers Roger365.io targets.
• 8x8 Contact Center: 8x8 offers cloud UCaaS and CCaaS with AI-driven routing and omnichannel capabilities — a broader incumbent competing for the same Microsoft-integrated and omnichannel segments.
• Talkdesk: Talkdesk provides AI-powered cloud contact center solutions with omnichannel routing and integrations across CRM/ERP — overlaps with Roger365.io on AI features and enterprise customer targeting.
• Genesys Cloud: Genesys Cloud is a leading enterprise CCaaS platform with AI orchestration and omnichannel routing — overlapping heavily in feature set and serving similar regulated industries as Roger365.io.

Direct peers

• Enghouse Interactive: Enghouse Interactive provides contact center and CCaaS solutions with Teams integrations, serving enterprise customers across multiple verticals — overlapping in target market and core functionality.
• Luware: Luware delivers Teams-native contact center and recording solutions with direct routing and operator connect support, competing head-to-head with Roger365.io in the EU mid-market and enterprise segment.
• Anywhere365: Anywhere365 is the closest direct peer — a Microsoft Teams-native omnichannel contact center and dialogue management platform serving enterprise customers globally with very similar Microsoft-first positioning.

Emerging players

• AudioCodes Live Hub: AudioCodes Live Hub is a Microsoft Teams-native contact center offering targeting SMB/mid-market — directly comparable architecture and target buyer, though smaller in scale than Roger365.io's enterprise footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/roger365io

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Roger365.io B.v.