S.p Madrid Corporation

What S.p Madrid Corporation does

S.P. Madrid Corporation is a Philippine-founded, privately held business process outsourcing (BPO) firm specializing in tech-enabled debt collection and recovery services. Founded in 2008 and headquartered in Makati City, the company delivers end-to-end receivables management across five service lines: AI-enabled debt recovery (call and digital), nationwide field services for borrower verification and asset validation, pre-loan credit verification, vehicle repossession recoveries, and in-house legal collections through its affiliated S.P. Madrid & Associates law firm.

The company positions itself as a compliance- and technology-forward enterprise vendor, with operations spanning the Philippines, Singapore, and the UAE. Its technology platform is powered exclusively by partner Texxen and integrates with client systems via custom APIs and data-driven reporting; the stack includes AWS, UiPath, Tableau, Sophos, Ameyo, and Cisco. S.P. Madrid is the first debt collection firm in the Philippines pursuing dual ISO 9001 (Quality Management) and ISO/IEC 27001 (Information Security) certification, and is PDPA-compliant under Philippine law.

S.P. Madrid generates revenue through transaction-fee (contingency) and professional-services pricing across a client base dominated by Philippine universal banks — HSBC, BDO, Metrobank, BPI, Security Bank, EastWest, PSBank, RCBC, China Bank — alongside digital lenders (Tala, FUSE), auto finance (Toyota Financial, Sumisho, Robinsons Bank Auto), telecommunications (Globe), and government (HDMF/Pag-IBIG). Distribution is direct enterprise sales, supported by relationship-based account management and an in-house AI-driven operational stack. The firm has won the CCAP Titanium Top 1/2/3 award from 2018 through 2025 and BDO Outstanding Agency recognition from 2015 through 2025, indicating sustained enterprise retention in a competitive sector.

Name

S.p Madrid Corporation

Legal name

S.P. Madrid Corporation

Website

https://spmadrid.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

S.P. Madrid Corporation is a Philippine-founded BPO delivering tech-enabled debt collection, field, credit verification, vehicle repossession, and legal recovery services to banks, lenders, and government clients across the Philippines, Singapore, and the UAE.

Ownership category

akta.pro rank

Product category

Third-Party Debt Collection and Recovery Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery) (BPAAAEAE), Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH), Utilities/Telecom & Other Non-Financial Receivables Collections (FSAKAJAN), Collections, Recovery & Debt Management Platforms (FSAGAHAI)

Keywords

• Debt collection services
• Credit recovery solutions
• Field collection services
• Vehicle repossession services
• Legal debt recovery

Headquarters

HQ city

Makati City

HQ country

Philippines

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Debt Recovery Services: Core expertise in ethical, compliant, and efficient debt collection through AI-enabled systems and trained professionals delivering superior recovery outcomes while protecting brand reputation.
2. Field Services: Nationwide deployment of trained field personnel for borrower verification, asset validation, and on-ground account resolution.
3. Credit Verification: Pre-loan verification services to help financial institutions assess borrower authenticity and prevent potential bad debt.
4. Vehicle Repossession Recoveries: Specialized team managing vehicle recovery with full compliance and professionalism, ensuring secured asset retrieval for lending institutions.
5. Legal Services: In-house law firm handling small claims, collection of sum of money, replevin, and foreclosure cases with complete legal process outsourcing support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

S.P. Madrid Corporation provides tech-enabled third-party debt collection and recovery services to financial institutions, including call and digital debt recovery, nationwide field collections for borrower verification and asset validation, pre-loan credit verification, vehicle repossession recoveries, and legal process outsourcing through its in-house law firm. Operations are AI-driven, integrate with client platforms via custom APIs, and span the Philippines, Singapore, and UAE.

Product overview

S.P. Madrid is a tech-enabled BPO offering a unified suite of enterprise debt collection and recovery services. The company combines AI-driven processes, trained professionals, and in-house legal capabilities to deliver end-to-end solutions across multiple service lines: Debt Recovery (AI-enabled call and digital collection), Field Services (nationwide borrower verification and asset validation), Credit Verification (pre-loan assessment), Vehicle Repossession Recoveries (specialized asset retrieval), and Legal Services (in-house law firm for small claims, replevin, and foreclosure). All services integrate with client platforms via custom APIs and data-driven reporting for real-time transparency.

Differentiator

Problem solved

Functional benefit

Products and services

• Debt Recovery
• Field Services
• Credit Verification
• Vehicle Repossession Recoveries
• Legal Services

Quantifiable outcome

• Dual ISO certification reduces vendor risk and onboarding friction for enterprise clients
• +1 more outcomes

Named customers24 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• PLDT EnterprisecoreStrategic or Co-development PartnerPLDT Enterprise and S.P. Madrid partnered to deliver secure, scalable solutions for the Philippine financial services sector. The partnership combines PLDT's enterprise infrastructure capabilities with S.P. Madrid's debt collection expertise to serve financial institutions requiring robust technology and compliance-focused recovery solutions.
• TexxencoreTechnology or IntegrationS.P. Madrid is powered exclusively by Texxen for its technology infrastructure. Texxen provides the core technology stack that enables S.P. Madrid's AI-driven operations, compliance systems, and client integration capabilities.
• Legion Tech CorporationminorImplementation/ SI/ Consulting PartnerLegion Tech Corporation assisted S.P. Madrid in achieving dual ISO 9001 and ISO/IEC 27001 certification. The consulting firm, represented by Managing Director Juan Valenzuela III and Principal Consultant Richard O. Regalado, provided expertise in quality, information security, and business continuity standards implementation.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Atradius Collections: Global business-to-business debt collection and credit management provider operating across Europe, Asia, and the Americas. Comparable to S.P. Madrid in providing outsourced collections to financial and commercial creditors, though primarily B2B-focused.
• EOS Group: International debt collection services group operating across Europe, North America, and other regions with both B2B and B2C collections. Comparable to S.P. Madrid in third-party collection services for financial institutions, though at much greater scale and geographic breadth.
• PRA Group: Global financial services company specializing in the purchase and collection of nonperforming loans. Comparable to S.P. Madrid in debt recovery services, though PRA primarily purchases portfolios rather than providing pure third-party agency services.
• Encore Capital Group: International specialty finance company focused on debt recovery and responsible lending across multiple geographies. Comparable to S.P. Madrid in debt recovery operations, though Encore primarily operates as a debt purchaser rather than third-party collection agent.
• Intrum: Europe's largest debt collection and credit management services company with global operations. Comparable to S.P. Madrid in offering third-party collection services to financial institutions, though operating at vastly larger scale across many verticals.

Direct peers

• Collectius: Singapore-headquartered third-party debt collection and recovery specialist operating across Southeast Asia with both consumer and commercial collections. Highly comparable to S.P. Madrid in business model, target customers (regional banks and digital lenders), and geographic focus.
• Afni: US-based BPO with significant collections and customer management operations serving financial services, telecommunications, and insurance clients. Comparable to S.P. Madrid in tech-enabled outsourced collections for banks and consumer-facing creditors.
• Phillips & Cohen Associates: US-based specialty third-party collection agency focused on defaulted consumer debt recovery for credit issuers and financial institutions. Comparable to S.P. Madrid in third-party collection agency business model and bank client focus.
• GC Services: Major US-based provider of call center and third-party collection agency services to financial institutions and government entities. Highly comparable to S.P. Madrid in delivering outsourced recovery operations with technology-enabled workflows.
• iQor: Global business process outsourcing company with significant third-party debt collection operations serving banks and consumer lenders. Comparable to S.P. Madrid in BPO-style collections delivery, though at much larger scale with global delivery centers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/spmadrid.co
• LinkedInlinkedin.com/company/spmadrid

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about S.p Madrid Corporation