Smart Doctors

What Smart Doctors does

Smart Doctors is a private, Ashburn, Virginia-based healthcare technology company founded in 2020 that operates a SaaS platform combining telehealth, practice management, EMR/EHR charting, e-prescribing, and patient billing for individual healthcare providers and health systems in the United States. The platform is delivered through three pricing tiers — Starter at $39.99 per month, Professional at $99.99 per month, and a custom Enterprise tier — with a 30-day free trial and self-service onboarding advertised at under 30 minutes. Underlying infrastructure runs on AWS HIPAA-compliant hosting with 256 SHA end-to-end encryption and PCI DSS-compliant payment processing through Authorize.net and Stripe Connect.

The company monetizes through a combination of recurring provider subscriptions, transaction fees on patient consultations (starting at $65 for a 15-minute medical visit, $119-$229 for mental health and psychiatry visits), and provider onboarding fees (standard $950, currently waived). Providers retain 82% of the provider price for services booked through the platform, with Smart Doctors collecting the remainder through a minimum $16 or 18% fee. Beyond the core SaaS, Smart Doctors sells HRT and Men's health product modules marketed to boost provider income by up to 50%, and operates an AI Labs R&D initiative alongside health-tech and AI consulting services. AI features include an "AI Jinnie Bot" chatbot, AI consultation tooling, and AI-driven reporting and analytics, though no proprietary models or patents are disclosed.

The go-to-market combines product-led growth for individual providers with enterprise field sales for health systems, supported by Calendly demo booking and organic social channels (Facebook, LinkedIn, YouTube). The company is privately held with no disclosed institutional funding, a team of 20+ professionals, and named executives including Richard Kohn (CMO and Business Development Executive) and Tariq (CTO). Integration partners include AWS, Authorize.net, Stripe Connect, Apple HealthKit, and Google Maps.

Name

Smart Doctors

Legal name

Smart Doctors, LLC

Website

https://smartdoctors.us

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Smart Doctors operates an AI-branded telehealth and practice management SaaS platform serving individual healthcare providers and health systems in the United States, offering integrated scheduling, EMR/EHR, e-prescribing, billing, and patient consultation services on HIPAA-compliant AWS infrastructure.

Ownership category

akta.pro rank

Product category

Telehealth Practice Management Software

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Ambulatory & Physician Practice EHRs (HLACAAAB)

Keywords

• Telehealth platform
• Practice management software
• Electronic medical records
• E-prescribing services
• Healthcare AI consulting

Headquarters

HQ city

Ashburn

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Provider Subscription Fees: Monthly and annual subscription fees from healthcare providers using the platform for practice management, telehealth, and related services. Providers receive 82% of the Provider Price when services are booked via the platform.
2. Platform Transaction Fees: Smart Doctors adds a transaction fee to the Provider Price, either a minimum $16 fee or 18% of the Provider Price (whichever is larger) for each service booked via the platform.
3. Provider Onboarding Fees: Standard onboarding charge of $950 per practice (currently waived due to COVID-19 crisis)
4. Patient Visit Fees: Revenue share from patient consultations with Board Certified Clinicians - starting at $65 for 15 min medical consultations, $119-$159 for mental health sessions, $229 for psychiatry initial consultations

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Smart Doctors provides an integrated AI-powered SaaS practice management and telehealth platform that enables healthcare providers to conduct HIPAA-compliant virtual consultations, manage EMR/EHR charting, schedule appointments, process payments, and e-prescribe medications from a single unified system. The platform is delivered through a Doctor Portal for providers and a Patient Portal for patients, complemented by Health Tech and AI consulting services and an AI Labs research initiative.

Product overview

Smart Doctors offers a unified SaaS 3.0 platform combining practice management and telehealth services. The core Smart Doctors Platform integrates telehealth/video consultations, EMR/EHR documentation, smart billing via Authorize.net, patient and doctor portals, and AI-powered tools. The platform is offered across three pricing tiers: Starter ($39.99/month for individual providers), Professional ($99.99/month with unlimited sessions and AI features), and Enterprise (custom pricing for health systems). Additional offerings include Private Practice solutions, Health Tech Consulting, AI Consulting, and AI Labs for research and development.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Doctors can boost income by up to 50% through HRT and Mens health products
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Stripe ConnectcoreTechnology or IntegrationPayment processing platform integrated for provider payouts. Healthcare providers receive 82% of Provider Price when services are booked via the platform.
• Authorize.netcoreTechnology or IntegrationPCI-compliant payment gateway for processing patient credit card payments. All major credit cards, HSA, and FSA debit cards accepted.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure provider offering HIPAA-compliant infrastructure with secure data centers, redundancy, and firewalls.
• JAMS (Judicial Arbitration and Mediation Services)minorOthersArbitration services for dispute resolution as specified in Terms of Service. Administered in accordance with JAMS Comprehensive Arbitration Rules and Procedures.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Updox: Telehealth and patient communication platform widely used by smaller practices and pharmacies; an emerging player with partial overlap in HIPAA-compliant video, scheduling, and patient engagement functionality.

Broad incumbents

• Teladoc Health: Public, scaled virtual care provider spanning primary care, mental health, and specialty telehealth; significantly broader incumbent competing across the same virtual care categories Smart Doctors targets.
• Amwell (American Well): Large, established enterprise telehealth platform serving health systems and insurers; competes with Smart Doctors in the enterprise virtual care segment as a much broader incumbent with deep payer partnerships.
• Practice Fusion: Long-standing cloud-based EHR for independent ambulatory practices with e-prescribing and patient engagement; broader incumbent in the same physician-practice EHR category Smart Doctors targets.
• Zoom for Healthcare: Enterprise-grade video conferencing with a HIPAA-tier healthcare offering; competes as a horizontal incumbent used by providers who just need compliant video without a full practice management suite.

Direct peers

• Doxy.me: Lightweight, HIPAA-compliant telemedicine platform widely used by individual clinicians; competes head-on with Smart Doctors' telehealth/video visit capability at the low end of the market.
• Theranest: Practice management software built specifically for mental health professionals with scheduling, documentation, billing, and telehealth; overlaps with Smart Doctors' psychology/psychiatry virtual care offering.
• SimplePractice: All-in-one practice management and telehealth platform purpose-built for individual and small-group health/mental health providers; directly competes with Smart Doctors across EHR, scheduling, billing, and HIPAA-compliant video visits.
• Tebra (Kareo): End-to-end practice management, EHR, billing, and telehealth suite for independent practices and small medical groups; directly comparable on integrated EHR + telehealth + billing targeting the same SMB provider segment.
• CharmHealth: Cloud-based EHR + practice management + telehealth platform for small and mid-sized practices; directly comparable on integrated EHR, telehealth, e-prescribing and patient engagement features.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCKCT95gezy2P7mbeBehqCIQ
• Facebookfacebook.com/smartdoctors2020
• LinkedInlinkedin.com/company/smart-doctors

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Doctors