Senior Network Services
Senior Network Services is a 501(c)(3) nonprofit Area Agency on Aging founded in 1968, serving seniors and persons with disabilities in Santa Cruz, San Benito, and Monterey counties, California, through HICAP counseling, care management, ombudsman, and resource referral programs funded by government grants and donations.
- Company typePrivate
- Founded1968
- HeadquartersSoquel, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Senior Network Services does
Senior Network Services is a 501(c)(3) nonprofit organization (EIN 94-2259716) founded in 1968 and headquartered in Soquel, California. It operates as the designated Area Agency on Aging for Santa Cruz and San Benito counties, with an additional service presence in Salinas (Monterey County), delivering a mandated portfolio of programs for older adults and persons with disabilities under California's Older Americans Act and Older Californians Act framework. Core programs include Information & Assistance, Health Insurance Counseling and Advocacy (HICAP) for Medicare beneficiaries, Senior Housing Resources, a printed and online Senior Resource Directory, Long-Term Care Ombudsman services, and Cal-AIM-aligned Care Management for Medi-Cal beneficiaries.
The organization's service delivery is human-intensive and relationship-driven, relying on trained counselors, licensed care managers, and ombudsmen rather than technology platforms. Its online Senior Resource Directory and website serve as the primary digital touchpoints for beneficiaries and referral partners, while operational systems are not described in any technical detail in available data. The Long-Term Care Ombudsman function and HICAP program represent federally and state-mandated services that anchor the organization's revenue base.
The business model is that of a contracted nonprofit social services provider. Revenue is generated through a mix of government grants (federal pass-throughs, California Department of Aging, county contracts), fee-for-service reimbursement under Cal-AIM (Medi-Cal), and private donations. Services are provided free of charge to end users. The organization is led by Executive Director Corey Azevedo (appointed 2021) and governed by a board structure typical of California nonprofits of this size, with Jennifer Aclan serving as HR Director since June 2023.
Senior Network Services firmographics
Firmographics- Name
- Senior Network Services
- Legal name
- Senior Network Services
- Website
- https://seniornetworkservices.org
- Company type
- Private
- Founded year
- 1968
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Senior Network Services is a 501(c)(3) nonprofit Area Agency on Aging founded in 1968, serving seniors and persons with disabilities in Santa Cruz, San Benito, and Monterey counties, California, through HICAP counseling, care management, ombudsman, and resource referral programs funded by government grants and donations.
- Ownership category
- akta.pro rank
Senior Network Services industry classification
Industry- Product category
- Senior Care Coordination Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Elder Services & Aging Support (BPAGAEAF)
Keywords
Where Senior Network Services is headquartered
LocationHeadquarters
- HQ city
- Soquel
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Senior Network Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Donations and Charitable Giving: The organization accepts charitable donations from individuals, including IRA Qualified Charitable Distributions (QCDs), gifts of securities, Donor Advised Fund grants, gifts of real estate, and legacy bequests. This constitutes a significant portion of funding for nonprofit operations.
- Government Grants and Contracts: Senior Network Services operates as a federally and state-mandated program through the Older Americans Act and Older Californians Act. The Long-Term Care Ombudsman Program receives federal and state funding for advocacy services.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Senior Network Services product offering
Product offeringCore offering
Senior Network Services is a California-based nonprofit that provides free senior care coordination services, including Information & Assistance, Medicare counseling through the HICAP program, Care Management, Senior Housing Resources, a Senior Resource Directory, and Long-Term Care Ombudsman advocacy. Its core function is helping older adults and their families navigate Medicare, long-term care, housing, and other aging-related needs through individualized counseling and case management.
Product overview
Senior Network Services operates as a nonprofit social services agency offering a coordinated portfolio of care coordination services for seniors and people with disabilities in Santa Cruz and San Benito counties. The organization provides six integrated core services: Information & Assistance (I&A) as the entry point connecting clients to community resources; Medicare Counseling through the Health Insurance Counseling and Advocacy Program (HICAP); Senior Housing Resources including navigation and shared housing matching; a searchable Senior Resource Directory; Care Management under California's Cal-AIM initiative; and Long-Term Care Ombudsman advocacy services. These services are designed to help seniors remain independent in their homes by addressing social, financial, and safety needs through coordinated case management and referrals.
Differentiator
Problem solved
Functional benefit
Products and services
- Information & Assistance
Companies that use Senior Network Services
Customer profileSegments2 records
Ideal customer profiles1 record
Senior Network Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Senior Network Services partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor and core.
- California Senior AllianceminorPartner organization in the California aging services network, appearing on the organization's partners page with logo display.
- Santa Cruz County GovernmentminorLocal government partner, appearing on the partners page with logo display as part of the community service network.
- California Health AdvocatesminorStatewide advocacy organization for seniors, appearing on the partners page. California Health Advocates is the parent organization for HICAP programs in California.
- Area Agency on AgingcoreOfficial aging services coordination body located at 234 Santa Cruz Avenue Aptos CA 95003, part of the Seniors Council network serving Santa Cruz and San Benito counties.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Senior Network Services competitors and assessment
Company assessmentBroad incumbents
- USAging: National association representing Area Agencies on Aging and Title VI Native American aging programs across the U.S. Operates at the broader ecosystem level that encompasses Senior Network Services' area agency partnership, providing policy advocacy, training, and programmatic support to comparable local aging services providers.
- California Health Advocates: Statewide nonprofit that serves as the parent organization for California's HICAP (Medicare counseling) programs and provides training, oversight, and advocacy for local HICAP sites including Senior Network Services. Directly comparable mission at a statewide scale above Senior Network Services' county-level HICAP operation.
- Front Porch Communities and Services: California-based nonprofit operating senior living communities plus community-based services including care navigation, caregiver support, and wellness programs. Comparable California geographic footprint and overlapping senior services, but with a larger portfolio that includes residential living that Senior Network Services does not operate.
Direct peers
- Vivalon: Formerly Whistlestop, Vivalon is a Marin County nonprofit providing information & assistance, congregate meals, transportation, and care navigation for older adults. Highly comparable community-based service model to Senior Network Services in a similarly-sized Northern California county.
- Institute on Aging: San Francisco-based nonprofit providing care management, home care, geriatric care management, and adult day health services for older adults and adults with disabilities across the Bay Area. Directly comparable to Senior Network Services' Cal-AIM care management and Information & Assistance model in a larger urban market.
- Sourcewise: Formerly the Council on Aging Silicon Valley, Sourcewise is the Area Agency on Aging serving Santa Clara County with information & assistance, HICAP, care management, and congregate meal programs — directly comparable mandate and service mix to Senior Network Services in an adjacent Northern California county.
- ElderHelp of San Diego: San Diego-based nonprofit offering information & assistance, care management, shared housing matching, and independent living support for seniors. Closely mirrors Senior Network Services' Senior Housing Resources (shared housing) and Care Management programs in a different Southern California geography.
- St. Paul's Senior Services: San Diego-based nonprofit providing care management, home care, day programs, and senior housing navigation for older adults and disabled adults. Comparable portfolio of integrated community-based services and similar Cal-AIM-eligible service lines as Senior Network Services.
Regional players
- Aging Ahead: Missouri-based Area Agency on Aging serving St. Louis-area counties with information & assistance, care management, meals, and in-home services. Highly comparable Area Agency service portfolio to Senior Network Services but operating in a different geographic region of the country.
- Family Caregiver Alliance: San Francisco-based nonprofit providing information, assessment, care planning, respite, and training for families caring for adults with chronic, disabling health conditions. Comparable case management and care coordination model to Senior Network Services' Cal-AIM services, focused on the Bay Area.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Senior Network Services social profiles
Digital presenceSenior Network Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Senior Network Services leadership team
Management profileNumber of profiles
Senior Network Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Senior Network Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Senior Network Services
What does Senior Network Services do?
Senior Network Services is a California-based nonprofit that provides free senior care coordination services, including Information & Assistance, Medicare counseling through the HICAP program, Care Management, Senior Housing Resources, a Senior Resource Directory, and Long-Term Care Ombudsman advocacy. Its core function is helping older adults and their families navigate Medicare, long-term care, housing, and other aging-related needs through individualized counseling and case management.
Is Senior Network Services a public or private company?
Senior Network Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Senior Network Services founded?
Senior Network Services was founded in 1968. It employs 11 to 50 people.
Where is Senior Network Services based?
Senior Network Services is headquartered in Soquel, United States, in the North America region.
How does Senior Network Services make money?
Two revenue lines are on record. Donations and Charitable Giving is the primary driver. The others are government Grants and Contracts.
Who are Senior Network Services's main competitors?
Broad incumbents on record are USAging, California Health Advocates and Front Porch Communities and Services. Direct peers are Vivalon, Institute on Aging, Sourcewise, ElderHelp of San Diego and St. Paul's Senior Services. Regional players are Aging Ahead and Family Caregiver Alliance.
Does Senior Network Services have an API?
No public API is recorded for Senior Network Services.
What industry is Senior Network Services in?
Senior Network Services's product category is Senior Care Coordination Services. Its primary akta.pro industry code is BPAGAEAF, Elder Services & Aging Support. Its NAICS code is 624120 and its SIC code is 8300.