Servicewave - Servicenow Partner

What Servicewave - Servicenow Partner does

ServiceWave is a privately held Riyadh-based advisory and implementation consulting firm focused exclusively on the ServiceNow platform. Founded in 2024 and led by CEO Hani Awajah, Chairman Mohammed AlSuwaie, and Managing Partner Adhem Nawaz Khan, the firm positions itself as an official ServiceNow partner serving enterprise clients across the Middle East. It leverages global channel partnerships to scale technical capacity in-region without building a large permanent headcount.

The company operates across five service lines — Advisory/Transformation, Implementation & Development, Operate/Managed Services, Migrations, and Training — with delivery organized around five engagement models (Fixed Price, Time & Material, Flex Capacity, Fixed Capacity, Managed Services). Its technical differentiators are an agile implementation framework with pre-built integration scripts claimed to accelerate deployments by at least 20% versus industry standards, and a self-maintained widget library for Service Portal customization. Solution coverage spans Customer Experience (CSM, FSM, Sales and Order Management), Operational Excellence (IRM, Privacy, TPRM, BCM, ESG, EA, SPM), Technology Excellence (ITSM, ITOM, SAM, HAM, EAM, SecOps, OT), Finance & Supply Chain, and Employee Experience (HRSD, Talent, Workplace, Legal), plus an AI-enabled Now Intelligent bundle.

Revenue mechanics are entirely professional services and managed services based, with project-based engagements for implementation and migration, time-and-materials or fixed-cost pricing for advisory, and multi-year contracts with defined SLAs for managed services. Pricing is quote-based rather than publicly disclosed. Go-to-market is direct enterprise field sales with event-driven demand generation through ServiceNow community events such as Knowledge25 and content-led nurture via blogs and webinars, targeting six verticals: Telecom & Technology, Financial Services, Energy & Utility, Health & Government, Manufacturing, and Consumer & Business Services.

Name

Servicewave - Servicenow Partner

Legal name

ServiceWave

Website

https://servicewave.com.sa

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

ServiceWave is a Riyadh-based, ServiceNow-exclusive advisory and implementation partner serving mid-to-large enterprises across the Middle East through advisory, implementation, managed services, migration, and training engagements delivered via global channel partner capacity.

Ownership category

akta.pro rank

Product category

Enterprise IT Consulting and ServiceNow Implementation Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Service Desk & ITSM Outsourcing (BPAEAMAF), Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI)

Keywords

• ServiceNow implementation
• Enterprise IT consulting
• Digital transformation services
• Managed IT services
• ServiceNow training

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Implementation Services: Core revenue stream from implementing ServiceNow solutions including ITSM, ITOM, CSM, HRSD, and custom application development. Revenue generated through project-based engagements with multiple pricing structures.
2. Advisory/Transformation Services: Strategic advisory services providing consulting expertise in technology modernization, organizational change, and transformation. Delivered through experienced professionals with decades of hands-on experience.
3. Managed Services: Ongoing managed services with 24/7 support, platform administration, automation & optimization, and resource augmentation. Flexible pay-as-you-go model mentioned.
4. Migration Services: ServiceNow migration services helping organizations transition from legacy systems. Includes assessment, planning, execution, and post-migration support.
5. Training Services: Industry-certified ServiceNow training programs including foundation training, advanced courses, role-based training, and certification preparation. Delivered through certified trainers and domain experts.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels4 records

Core offering

ServiceWave is an official ServiceNow partner that delivers advisory, implementation, migration, managed services, and training for enterprises deploying the ServiceNow NOW platform. Its offerings cover ITSM, ITOM, SPM, CSM, HRSD, custom application development, AI-enabled workflows, and sector-specific solutions across the Middle East.

Product overview

ServiceWave is a ServiceNow consulting and implementation partner offering advisory, implementation, managed services, migrations, and training services for the ServiceNow platform. The company's solution offerings encompass customer experience (CSM, Field Service Management, Sales and Order Management), operational excellence (Risk Management, Privacy, Third-party Risk, Business Continuity, ESG, Enterprise Architecture, Strategic Portfolio Management), technology excellence (ITSM, ITOM, Software/Hardware Asset Management, Security Operations, OT Management), finance & supply chain, and employee experience (HRSD, Talent Development, Workplace Services, Legal Services). Core AI capabilities are provided through ServiceNow's Now Intelligent suite including Predictive Intelligence, Process Mining, Now Assist, and Generative AI Controller. The company serves sectors including Telecom, Financial Services, Energy & Utilities, Health & Government, Manufacturing, and Consumer & Business Services across the Middle East.

Differentiator

Problem solved

Functional benefit

Products and services

• Advisory and Transformation Services Strategic advisory and transformation consulting helping enterprise clients with strategic planning, IT process optimization, project leadership, organizational change management, and technology modernization, delivered by experienced ServiceNow practitioners.
• Implementation and Development Services ServiceNow implementation and custom development covering ITSM, ITOM, SPM, Service Portal Development, Performance Analytics, CSM, HRSD, and bespoke applications on the NOW platform, using an agile framework and pre-built integration scripts claimed to accelerate deployments by at least 20%.
• Operate Managed Services Ongoing managed services for ServiceNow including 24/7 global support, strategic advisory, resource augmentation, performance optimization, multi-cloud integration, platform administration, automation, upgrades, and AI-driven insights.
• Migrations Legacy system migration to ServiceNow covering infrastructure assessment, strategic planning, execution with testing, and post-migration support, delivered via lift-and-shift, phased, or hybrid approaches with security and compliance assurance.
• ServiceNow Training Programs ServiceNow training delivered by certified trainers covering Foundation and Platform Training, Advanced and Custom Training, Role-Based Training for administrators, developers, ITSM specialists, and business users, plus certification preparation and continuous learning.
• ServiceNow Solution Offerings Configured ServiceNow solution bundles spanning Customer Experience (CSM, Field Service Management, Sales and Order Management), Operational Excellence (Integrated Risk, Privacy, Third-party Risk, Business Continuity, ESG, Enterprise Architecture, Strategic Portfolio Management), Technology Excellence (ITSM, ITOM, SAM, HAM, EAM, Security Operations, OT Management), Finance and Supply Chain, Employee Experience (HRSD, Talent, Workplace, Legal), and Now Intelligent AI capabilities.
• Sector-Specific ServiceNow Offerings ServiceNow solutions tailored for specific verticals including Telecom and Technology, Financial Services/Wealth/Insurance, Energy and Utility, Health and Government Public Services, Manufacturing, and Consumer and Business Services.

Quantifiable outcome

• Accelerated deployments by at least 20% faster than industry standards
• +4 more outcomes

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• ServiceNowcoreTechnology or IntegrationServiceWave is an official ServiceNow Partner providing certified capabilities and privileged access to ServiceNow resources. The partnership enables delivery of comprehensive ServiceNow solutions including ITSM, ITOM, CSM, HRSD implementations. ServiceWave leverages direct vendor alignment for the latest platform innovations and best practices.
• Global Channel PartnersminorChannel Partner/ Reseller/ DistributorServiceWave collaborates with global channel partners across many geographies to provide capabilities and talents to the Middle East market. These partnerships expand reach and ensure businesses have access to tools, resources, and support.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Devoteam: Devoteam is a European-headquartered ServiceNow Elite partner with a strong Middle East presence through Devoteam MENA. ServiceWave competes most directly with Devoteam in the Saudi/UAE ServiceNow implementation market, where both firms target similar telecom, financial, and public-sector clients.
• GlideFast Consulting: GlideFast is a pure-play ServiceNow Elite partner offering implementation, managed services, and training. ServiceWave and GlideFast are directly comparable as specialized ServiceNow consultancies, with ServiceWave differentiating through its Middle East geographic focus.
• Slalom: Slalom is an Elite ServiceNow partner with deep regional consulting practices across North America and growing international presence. ServiceWave is directly comparable as a ServiceNow-focused advisory and implementation firm, though Slalom operates at significantly larger scale across multiple vendor platforms.
• Crossfuze: Crossfuze is a ServiceNow Elite partner specializing in ITSM, ITOM, HRSD, and customer workflows with a delivery model that leverages a global network of ServiceNow experts. ServiceWave mirrors this boutique-but-scaled approach, targeting similar mid-to-large enterprise transformation deals.
• Thirdera (Cognizant ServiceNow business): Thirdera was the largest independent ServiceNow Elite partner before being acquired by Cognizant. It represents the scaled end of the pure-play ServiceNow partner model, illustrating the trajectory ServiceWave could pursue if it consolidates its Middle East position.

Broad incumbents

• Deloitte ServiceNow Practice: Deloitte is a global ServiceNow Elite partner with strong advisory and implementation capabilities across regulated industries. ServiceWave competes with Deloitte's Middle East practice on financial services, energy, and public-sector engagements.
• Accenture ServiceNow Business Group: Accenture operates one of the largest ServiceNow practices globally and is a key competitor in Middle East transformation deals. ServiceWave is unlikely to win against Accenture on mega-deals but can compete on agility, regional focus, and cost.
• Cognizant ServiceNow Practice: Cognizant is a ServiceNow Elite partner with significant Middle East delivery capability, particularly after its Thirdera acquisition. ServiceWave competes against Cognizant on offshore-nearshore delivery economics and scale.
• NTT DATA ServiceNow Practice: NTT DATA is a global ServiceNow Elite partner with broad system integration capabilities. It competes with ServiceWave on large enterprise RFPs in the Middle East, offering a wider technology portfolio but less ServiceNow-specific focus.

Regional players

• Alpha Data (ServiceNow Partner in UAE): Alpha Data is a UAE-based ServiceNow partner offering implementation, managed services, and consulting across the Gulf region. It is a relevant regional peer to ServiceWave, competing for the same Middle East enterprise client base with comparable ServiceNow focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ServiceWave25
• Facebookfacebook.com/servicewave.com.sa
• LinkedInlinkedin.com/company/servicewave-consulting

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servicewave - Servicenow Partner