Staymate

What Staymate does

Staymate OG is an Austrian SaaS company, founded in 2018 and headquartered in Vienna, that provides a web-based platform for digital guest communication, upselling, and process automation targeted at the hospitality industry. Its core offering is a Progressive Web App (PWA)-based digital guest directory that guests access via QR code or link without requiring an app download, serving hotels, apartments, vacation homes, holiday parks, and camping sites. The platform is modular and priced in three tiers: Stay Smart (€99/month), Stay Active (€167/month), and Stay Superior (€257/month), with optional add-on modules (Info-Channel, PDF & Print, AI Chatbot, Online Check-In) at €49/month each and one-time turnkey setup fees of €1,299-€2,999. The company reports more than 1,315 accommodation customers across 6 countries, primarily in the DACH region.

The technology stack centers on the PWA architecture combined with an AI-powered chatbot for automated guest messaging, automatic translation across 21+ languages, a Tourism Radar feature that pulls real-time events and points-of-interest from national tourism board APIs (Österreich Werbung, BayernCloud, OpenData Germany, Switzerland Tourism), and Staylytics for guest behavior analytics. Staymate maintains two-way integrations with leading property management systems including protel, Mews, Oracle OPERA Cloud, Apaleo, ASA Hotelsoftware, ibelsa, CASABLANCA, and Aida.X, and is listed on the corresponding PMS marketplaces. For tourism organizations, it offers dedicated products including Make My Day (AI-driven personalized itinerary planner blending 22 data sources) and Staymate Discover (PWA for automated excursion recommendations).

The go-to-market combines product-led growth with a 30-day free trial and self-serve demo booking alongside enterprise sales for larger chains, distributed through PMS marketplace listings and tourism organization partnerships. The company is founder-owned and bootstrapped with three co-founders (Bruno Tunjic, Misha Moellner, Thomas Reiter) as authorized managing partners, with no disclosed venture capital funding rounds. Revenue is generated through subscription recurring fees, add-on modules, and one-time professional services for content population and onboarding.

Name

Staymate

Legal name

Staymate OG

Website

https://staymate.com

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Staymate OG is an Austrian SaaS provider of a Progressive Web App-based digital guest directory and communication platform for hotels, apartments, holiday parks, and tourism organizations, offering AI chatbot, multilingual translation, and PMS integrations across 6 DACH-region countries.

Ownership category

akta.pro rank

Product category

Hospitality Guest Communication Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), All Other Travel Arrangement and Reservation Services (561599)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Travel Management & Booking Infrastructure (GDS/Channel Managers/Booking APIs) (BPAMAIAO)

akta.pro secondary industry

Hotel & Accommodation Booking Platforms (THALAFAB)

Keywords

• Hotel guest communication
• Hospitality SaaS platform
• Digital guest directory
• Hotel upselling software
• Tourism data integration

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. SaaS Subscription - Stay Smart Plan: Base subscription tier at €99/month (net). Includes digital guest directory, 2 languages, 5 app profiles, basic booking manager lite, green option, and 1 location.
2. SaaS Subscription - Stay Active Plan: Mid-tier subscription at €167/month (net). Includes all Smart features plus guest messaging, activity programs, push notifications, website widgets, 3 languages, and 10 app profiles.
3. SaaS Subscription - Stay Superior Plan: Premium tier at €257/month (net). Includes all Active features plus custom design, own domain, user permissions, unlimited languages, and all add-on modules included.
4. Add-on Modules: Optional modules at €49/month each: Info-Channel, PDF & Print, AI Chatbot, Online Check-In. Can be added to any base plan.
5. Turnkey Onboarding Services: One-time setup fees: €1,299 (Smart), €1,999 (Active), €2,999 (Superior). Includes content setup and editorial population by Staymate team.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

Staymate develops and operates a Progressive Web App (PWA) based SaaS platform that enables hotels, apartments, holiday parks, camping sites, and tourism organizations to centralize digital guest communication, upselling, booking management, and process automation. The core offering is a digital guest directory accessible via QR code without requiring an app download, supported by an AI chatbot with NLP, automatic translation across 21+ languages, and real-time integration with tourism board data sources.

Product overview

Staymate is a modular SaaS platform for hospitality guest communication with three pricing tiers: Stay Smart (€99/month), Stay Active (€167/month), and Stay Superior (€257/month). The core platform centers on a Progressive Web App (PWA) serving as a digital guest directory accessible via QR code and links without app download. Add-on modules include Info-Channel (€49), PDF & Print (€49), KI-Chatbot (€49), and Online Check-In (€49). For tourism organizations, Staymate offers dedicated products including Make My Day (experience planner using AI across 22 data sources) and Discover (automated excursion recommendations PWA). The platform integrates with leading Property Management Systems (protel, Mews, Apaleo, Oracle OPERA, etc.), payment providers (hobex, nexi, Datatrans, etc.), and tourism data sources (Österreich Werbung, BayernCloud, Switzerland Tourism).

Differentiator

Problem solved

Functional benefit

Brands

• Staylytics: Analytics and data reporting tool providing real-time insights into guest behaviour and usage statistics for Staymate customers.
• Make My Day
• Staymate Discover

Products and services

• Stay Smart Entry-level subscription tier priced at €99/month (net) plus a €1,299 one-time setup fee, providing a digital guest directory PWA, events/tours/POIs integration from tourism boards, order system for spa/massage/room service, automatic translation in 2 languages, 5 app profiles, and 1 location. Designed for small accommodations starting to digitize guest communication.
• Stay Active Mid-tier subscription priced at €167/month (net) plus €1,999 one-time setup, including all Stay Smart features plus guest messaging with live chat, activity and weekly programs with registration, full booking manager with participant lists and employee calendar, website widgets, push notifications, automatic translation in 3 languages, 10 app profiles, and 3 users. Marketed as the most popular tier.
• Stay Superior Premium subscription tier priced at €257/month (net) plus €2,999 one-time setup, including all Stay Active features plus custom design with custom fonts and styles, own domain usage, user and rights management, unlimited languages, and all add-on modules (Info-Channel, PDF & Print, AI Chatbot, Online Check-In) included. Designed for premium and multi-property accommodations.
• Make My Day SaaS solution for tourism organizations and travel operators that automatically creates personalized experience plans for guests from various tourism data sources. Uses machine learning to combine 22 data sources including weather, opening hours, and public transport to eliminate complex planning and inspire guests with concrete day plans.
• Discover (Staymate Discover) Progressive Web App (PWA) that automatically provides excursion and leisure tips based on accommodation location data from tourism databases, maintained without manual effort. Designed for tourism organizations to deliver content to member accommodations and their guests.
• Datenqualität & Content Scores AI-based data quality service that analyzes and optimizes tourism content scores beyond standard metrics to unprecedented quality levels for tourism organizations. Uses innovative AI-based technologies to elevate the data quality of POIs, events, gastronomy, and routes.

Quantifiable outcome

• Hotels save 1 hour of daily work through automation and AI features
• +4 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration36 records

AI capability8 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core.

• protel (Air & On-Premise)coreTechnology or IntegrationTwo-way integration with protel hotel PMS enabling auto-login, guest data sync, check-in/out, payment, services booking to folio, and personalized app greeting. Available on protel Store.
• Mews PMScoreTechnology or IntegrationTwo-way integration with Mews property management system for hotels and hostels. Available on Mews Marketplace.
• ASA HotelsoftwarecoreTechnology or IntegrationTwo-way PMS integration with ASA Hotelsoftware. Also includes ASA Pay payment solution.
• Oracle Hospitality OPERA CloudcoreTechnology or IntegrationTwo-way integration with Oracle's cloud PMS for enterprise hotels. Available on Oracle Cloud Marketplace.
• ApaleocoreTechnology or IntegrationTwo-way PMS integration with Apaleo open platform. Available on Apaleo Store.
• nexi (Concardis)coreTechnology or IntegrationPayment provider integration for digital payment processing in guest app.
• PayOnecoreTechnology or IntegrationPayment provider integration for secure payment processing.
• Datatrans by planetcoreTechnology or IntegrationPayment gateway integration for secure transaction processing.
• ComputopcoreTechnology or IntegrationPayment processor integration for hotel payment solutions.
• ASA PaycoreTechnology or IntegrationPayment solution integrated with ASA Hotelsoftware ecosystem.
• Österreich Werbung (Austrian National Tourist Board)coreTechnology or IntegrationAPI integration for real-time tourism data including POIs, gastronomy, and routes. Key partner for prototype development including Austria Experience Data Hub.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Mews: Mews is a cloud-native hotel PMS with native guest messaging, check-in, and booking engine capabilities. While broader than Staymate, Mews competes as a unified platform and lists Staymate as a marketplace integration, so it is both a partner and an incumbent competitor for full-suite hotel deals.
• Apaleo: Apaleo is an open API-based hotel PMS platform where Staymate is listed on the Apaleo Store. Apaleo's broader platform competes for full-stack hotel technology contracts, while its marketplace provides Staymate with distribution into Apaleo users.

Direct peers

• Akia: Akia is a hotel guest experience and messaging platform providing contactless check-in, upselling, and guest communication tools to hotels and short-term rentals. It competes directly with Staymate in the digital guest journey, upselling, and AI-assisted guest messaging layer for independent and chain hotels.
• Canary Technologies: Canary Technologies provides hotel guest-facing technology including mobile check-in, digital registration cards, guest messaging, and upselling. It directly competes with Staymate in digital check-in, guest communication, and ancillary revenue tools for hotels.
• Whistle (by Cloudbeds): Whistle, now part of Cloudbeds, provides a unified guest messaging and engagement platform for hotels, integrated with the Cloudbeds PMS. It overlaps with Staymate's guest messaging and live chat capabilities but is tightly coupled to Cloudbeds' PMS ecosystem.
• GuestJoy: GuestJoy is a digital guest experience platform for independent hotels offering pre-arrival communication, in-stay guest apps, upselling, and post-stay feedback. It competes directly with Staymate's PWA-based guest directory and digital upselling offering for small-to-mid-sized European hotels.
• Duve: Duve offers a guest experience platform for hotels and vacation rentals covering pre-arrival, check-in, in-stay communication, upselling, and guest reviews. It is a direct competitor in the guest-app and upselling layer targeted at boutique hotels and apartment operators across Europe and globally.

Emerging players

• TrustYou: TrustYou is a guest feedback and guest experience platform for hotels that also provides messaging and survey tools. It overlaps with Staymate's guest communication and analytics capabilities and serves a comparable European and global hotel customer base.
• Net Affinity: Net Affinity provides digital marketing, booking engine, and guest engagement technology for hotels, including guest communication tools. It overlaps with Staymate in the guest communication and conversion layer for independent and boutique hotels in European markets.
• hotelkit: hotelkit is a hotel operations and team communication platform used for housekeeping and internal coordination, listed as a Staymate integration partner. It is adjacent rather than directly competing, but overlaps in digital workflow automation for hotel staff and is a comparable European hospitality-tech scale-up.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@staymate
• Facebookfacebook.com/getstaymate
• LinkedInlinkedin.com/company/getstaymate
• Instagraminstagram.com/getstaymate

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Staymate