Duve
Duve is an Israeli SaaS company providing an AI-powered guest experience platform for hotels, vacation rentals, and hostels. It unifies digital check-in, communication, upselling, mobile keys, and analytics across 1,050+ properties in 64+ countries with 100+ integrations.
- Company typePrivate
- Founded2020
- HeadquartersTel Aviv, Israel
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Duve does
Duve (legal entity: Servi Smart Solutions Ltd.) is an Israeli hospitality technology company headquartered in Tel Aviv with regional offices in Ramat Gan and Paris. It provides a cloud-based, all-in-one guest experience platform for hotels, vacation rentals, and hostels, unifying digital check-in, guest communication, AI-driven upselling, mobile keys, branded guest apps, digital menus, and analytics under a single white-label stack. The platform's AI layer, branded DuveAI, powers generative conversational agents that automate multilingual guest interactions across WhatsApp, SMS, email, and OTA channels, alongside AI OCR passport extraction and liveness-check identity verification for regulatory compliance.
The platform is distributed across 1,050+ properties in 64+ countries and integrates with 100+ third-party systems spanning property management (Mews, Oracle OPERA/OHIP, Cloudbeds, protel, Apaleo, Guesty, SiteMinder), payments (Stripe, Adyen, Worldline, Planet), communications (WhatsApp), and smart locks (ASSA ABLOY, SALTO, dorma+kaba, Nuki, Keynest, Vikey). Duve monetizes via subscription fees calculated on Committed Units (rooms, apartments, beds) with usage-based overages when Monthly Active Units exceed commitments, supplemented by onboarding and professional services fees and paid add-ons such as Chat AI and Liveness Validation.
Duve pursues a hybrid product-led growth and enterprise sales motion, offering self-serve onboarding, a revenue calculator, and free trial entry points alongside field sales targeting major hotel groups including Accor, IHG, Wyndham, Sofitel, Crowne Plaza, and Banyan Tree. The company is the first hospitality SaaS to hold both ISO/IEC 27001 and ISO/IEC 27701 certifications, holds SOC 2 Type II, and has obtained Singapore EVA-Ready certification. Following a $10M round in 2022, Duve closed a $60M Series B in December 2025 led by Susquehanna Growth Equity at an $85M post-money valuation, with proceeds earmarked for global expansion into the UK, Germany, Thailand, and Singapore, and further AI investment.
Duve firmographics
Firmographics- Name
- Duve
- Legal name
- Servi Smart Solutions Ltd.
- Website
- https://duve.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Duve is an Israeli SaaS company providing an AI-powered guest experience platform for hotels, vacation rentals, and hostels. It unifies digital check-in, communication, upselling, mobile keys, and analytics across 1,050+ properties in 64+ countries with 100+ integrations.
- Ownership category
- akta.pro rank
Duve industry classification
Industry- Product category
- Hospitality Guest Experience Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Guest Experience & Concierge Services (THAMAKAJ)
- akta.pro secondary industries
- Co-Hosting & On-the-Ground Host Support (THAMAKAB), Co-Host / On-the-Ground Operations & Guest Services (BPAJAIAI)
Keywords
Where Duve is headquartered
LocationHeadquarters
- HQ city
- Tel Aviv
- HQ country
- Israel
- HQ region
- Middle East
Offices3 records
Markets served
Duve business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription SaaS Fees: Recurring subscription fees based on the number of 'Committed Units' (accommodation units such as rooms, apartments, or beds) that the customer commits to during the subscription term. Additionally, fees are calculated based on the greater of committed units or Monthly Active Units (units booked during the calendar month). This creates a usage-aligned recurring revenue model with land-and-expand potential as properties grow their booking volume.
- Usage-Based Overage Fees: When customers exceed their committed unit thresholds, additional per-usage fees are charged. This creates a consumption-based revenue stream that scales with customer growth.
- Professional Services: Additional fees for onboarding, customization, implementation, and training services. An onboarding fee is charged immediately upon execution of the agreement, and professional services for custom feature development may be negotiated separately.
- Add-On Features: Additional paid features and capabilities beyond the base subscription, including optional AI features like Chat AI and Liveness Validation. Fees vary based on feature selection and usage.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base subscription tier based on committed accommodation units |
| Freemium | Pay-as-you-go | Free trial / freemium starting option |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Duve product offering
Product offeringCore offering
Duve provides a cloud-based, AI-powered guest experience platform for the hospitality industry that unifies online check-in, a white-label guest app, a centralized communication hub, AI-driven upselling, mobile/digital keys, digital menus and mobile ordering, and guest analytics in a single integrated SaaS offering. The platform is sold to hotels, vacation rentals, and hostels on a subscription basis with usage-based overages, and includes AI agents (DuveAI) that automate multilingual guest communications and upsell recommendations across the pre-arrival, on-stay, and post-stay journey.
Product overview
Duve is an all-in-one hospitality guest experience platform providing a unified suite of guest-facing digital tools for hotels, vacation rentals, and hostels. The platform consists of core products including Online Check-in, Guest App, Guest Communication Hub, DuveAI (Generative AI Agents), Upsell Platform, Mobile Keys, Hotel Branding Suite, Room Directory, Digital Menus & Mobile Ordering, and Segmentation & Analytics. These modules are integrated into a single platform architecture that streamlines the entire guest journey from pre-booking through post-stay, with DuveAI serving as the AI-powered automation layer across all communication touchpoints. The platform achieved 73% online check-in ratio and serves customers across 64+ countries with 100+ integrations including property management systems (Mews, Oracle Opera, Cloudbeds), payment processors (Stripe, Adyen), communication channels (WhatsApp), and digital key providers (ASSA ABLOY, SALTO).
Differentiator
Problem solved
Functional benefit
Products and services
- Online Check-in Contactless digital check-in solution for hotels, vacation rentals, and hostels allowing guests to complete registration, ID verification (including AI OCR passport scanning and liveness check), and payment from their mobile device before arrival, eliminating front desk queues and saving approximately 18 minutes per reservation.
- Guest App White-label, personalized guest application for hotels and short-term rentals that consolidates pre-arrival, during-stay, and post-stay information and tools (online check-in, directions, digital keys, amenities, WiFi passwords, restaurant recommendations, local sites, online check-out) in a single branded experience accessible to guests without requiring an app store download.
- Guest Communication Hub Centralized guest messaging platform that unifies WhatsApp, SMS, email, Airbnb, and OTA conversations in a single inbox for hotels and vacation rental operators, with AI-powered automation and smart responses for repetitive guest inquiries.
- DuveAI Generative AI Agents AI-powered generative agent offering for hotels that automates guest communications 24/7 across WhatsApp, SMS, email, and OTA channels, generating tailored responses in the guest's language within minutes and supporting Smart Reply auto-responses and autonomous agentic chat for pre-booking, check-in, and stay phases.
- Upsell Platform AI-driven upselling platform for hotels and vacation rentals that learns guest preferences from booking data and OTA information to deliver personalized upgrade, service, and experience offers at optimal moments, achieving 8-12% conversion rates and approximately $180 average revenue uplift per accommodation unit per month.
- Mobile Keys Digital mobile key solution for hotels that integrates with major smart lock providers (ASSA ABLOY, SALTO, dorma+kaba, Nuki, Keynest, Keyless, Vikey) so guests can use their smartphone to access rooms, eliminating physical key cards and front desk interactions.
- Hotel Branding Suite White-label branding toolkit that lets hotels customize the Duve platform (logos, colors, fonts, images, brand language) across the guest app and all guest-facing touchpoints to maintain consistent brand identity throughout the guest journey.
- Room Directory Digital in-room directory for hotels accessible from the guest's phone, displaying amenities, menus, house rules, and property information with instant updates synced across all rooms.
- Digital Menus and Mobile Ordering Mobile ordering and digital menu solution for hotels that lets guests browse menus and order from pool bars, room service, and lobby cafes directly from their phone wherever they are on the property, integrated into the Duve guest app.
- Segmentation & Analytics Analytics dashboard and guest segmentation module for hotels that tracks upsell conversions, rebooking patterns, and revenue leakage, providing insights to support data-driven decisions about guest experience and revenue management.
Quantifiable outcome
- 18 minutes saved per reservation
- +4 more outcomes
Companies that use Duve
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Duve technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration36 records
AI capability11 records
Feature10 records
Duve partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered flagship and core.
- EasywayflagshipAcquired in January 2025, Easyway was a hotel technology company whose capabilities were integrated into Duve's platform to enhance the guest experience offering and expand product functionality.
- MewscoreIntegration partnership with Mews property management system, allowing customers using Mews PMS to seamlessly connect with Duve's guest experience platform.
- Oracle (OPERA Cloud / OHIP)coreIntegration with Oracle's hospitality property management systems, including OPERA Cloud's OHIP PMS interface, enabling hotels using Oracle systems to access Duve's guest management capabilities.
- CloudbedscoreIntegration partnership with Cloudbeds property management system, providing seamless connectivity for Cloudbeds customers to use Duve's guest experience tools.
- SiteMindercoreIntegration with SiteMinder's channel management platform, enabling hotels to leverage Duve's guest management alongside SiteMinder's booking and distribution capabilities.
- StripecorePayment processing integration with Stripe, enabling secure payment collection and transaction processing within the Duve platform for digital check-in and upsell transactions.
- AdyencorePayment processing integration with Adyen, providing additional payment infrastructure options for Duve customers requiring enterprise payment solutions.
- WhatsAppcoreIntegration with WhatsApp business platform for guest communication, enabling hotels to manage WhatsApp conversations within Duve's centralized communication hub.
- ASSA ABLOYcoreIntegration with ASSA ABLOY's smart lock solutions, enabling digital key functionality that allows guests to access rooms using their smartphones.
- SaltocoreIntegration with Salto's access control and keyless entry systems, providing another digital key option for Duve customers using Salto smart locks.
- protelcoreIntegration partnership with protel hotel management software, enabling hotels using protel PMS to access Duve's guest experience platform.
- GuestycoreIntegration with Guesty's vacation rental management platform, allowing short-term rental operators to access Duve's guest experience tools.
- ApaleocoreIntegration with Apaleo's open platform PMS, enabling hotels using Apaleo to seamlessly connect with Duve's guest management capabilities.
Scale indicators12 records
Recent moves8 records
Expansion highlights6 records
Duve competitors and assessment
Company assessmentDirect peers
- Canary Technologies: Canary Technologies is a direct competitor offering mobile check-in, upsells, and guest communication for hotels. It targets a similar customer base (enterprise hotel groups and chains) and competes head-to-head on digital guest experience capabilities.
- Akia: Akia provides a guest experience platform for hotels and short-term rentals featuring messaging, check-in, and digital concierge. It directly overlaps with Duve's Guest App, Communication Hub, and Online Check-in products.
- Whistle: Whistle is a guest messaging platform for hotels that was acquired by Cloudbeds but operates as a standalone product. It competes directly with Duve's Communication Hub and overlaps on guest engagement workflows.
- Criton: Criton provides a white-label hotel guest app and digital guest experience platform. It directly competes with Duve's Guest App and Hotel Branding Suite, particularly in the apartment-style and serviced accommodation segment.
- Kipsu: Kipsu is a real-time guest messaging platform for hotels that competes with Duve's Communication Hub. It focuses on conversational guest engagement across multiple messaging channels for hospitality operators.
Broad incumbents
- Cloudbeds: Cloudbeds is a major PMS platform that has expanded into guest-facing features (messaging via Whistle, digital check-in). It competes with Duve both as a complementary integration partner and as a potential disintermediator bundling guest experience into its core platform.
- Mews: Mews is an innovative cloud PMS that has invested in guest journey and experience features. It is both a key Duve integration partner and a competitor building native guest experience capabilities that could compete with Duve's platform.
- Shiji Group: Shiji Group is an established global hospitality technology provider offering PMS, POS, and guest experience solutions. As a broader incumbent it competes with Duve across multiple product categories, especially for enterprise hotel groups.
- Oracle Hospitality: Oracle Hospitality (OPERA Cloud) is a dominant enterprise PMS provider. It is a key Duve integration partner via OHIP but also has the scale and R&D resources to expand into native guest experience features that could compete with Duve.
Emerging players
- TrustYou: TrustYou provides guest feedback, surveys, and reputation management alongside guest experience tools for hotels. It is an adjacent competitor with partial overlap on the guest engagement and analytics side of Duve's platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Duve social profiles
Digital presenceDuve compliance and trust
Trust signalCompliance6 records
Duve financial estimates
Financial estimateRevenue estimate
Valuation estimate
Duve leadership team
Management profileNumber of profiles
Profiles3 records
Duve subsidiaries and ownership
Company hierarchySubsidiaries1 record
Duve funding detail
Funding detailFunding overview
Funding rounds5 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Duve M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Duve
What does Duve do?
Duve provides a cloud-based, AI-powered guest experience platform for the hospitality industry that unifies online check-in, a white-label guest app, a centralized communication hub, AI-driven upselling, mobile/digital keys, digital menus and mobile ordering, and guest analytics in a single integrated SaaS offering. The platform is sold to hotels, vacation rentals, and hostels on a subscription basis with usage-based overages, and includes AI agents (DuveAI) that automate multilingual guest communications and upsell recommendations across the pre-arrival, on-stay, and post-stay journey.
Is Duve a public or private company?
Duve is a private company. It is classified as venture growth investor backed and is currently operating.
When was Duve founded?
Duve was founded in 2020. It employs 101 to 250 people.
Where is Duve based?
Duve is headquartered in Tel Aviv, Israel, in the Middle East region.
How does Duve make money?
Four revenue lines are on record. Subscription SaaS Fees are the primary driver. The others are usage-Based Overage Fees, professional Services and add-On Features.
Who are Duve's main competitors?
Direct peers on record are Canary Technologies, Akia, Whistle, Criton and Kipsu. Broad incumbents are Cloudbeds, Mews, Shiji Group and Oracle Hospitality. TrustYou is listed as an emerging player.
Does Duve have an API?
Yes. Duve offers an API as part of its SaaS platform, with software programming interfaces (APIs) included in the Software definition. The Terms of Service reference APIs as part of the platform's functionality, stating 'The term Software also includes any cloud-based software operated by Duve, providing SaaS functionality, mobile apps, client device software, edge computing software modules, and applicable programming interfaces (APIs).' API access is available as part of the Services. No public API documentation URL or SDK information is explicitly provided in the source material.
What industry is Duve in?
Duve's product category is Hospitality Guest Experience Software. Its primary akta.pro industry code is THAMAKAJ, Guest Experience & Concierge Services, with a secondary code of THAMAKAB, Co-Hosting & On-the-Ground Host Support. Its NAICS code is 5182 and its SIC code is 7372.