Systemd Sàrl

What Systemd Sàrl does

SystemD Sàrl is a privately held Swiss managed IT services provider (Sàrl — the Swiss equivalent of a private limited company) founded in 2015 and headquartered in Champagne, Nord Vaudois. The company delivers a unified managed IT portfolio to small and medium enterprises (TPE and PME) across Romandie, French-speaking Switzerland, organized around five service pillars: Support & Maintenance, Monitoring, Backup, Network & Telecom, and Cloud Services, with Security (ESET antivirus/EDR, MFA, nLPD compliance support) treated as a cross-cutting capability. All client data is hosted in Switzerland via Infomaniak and Synology, and on-site interventions are provided from the Nord Vaudois office.

The underlying technology stack is a curated assembly of third-party platforms rather than proprietary infrastructure: GLPI powers the ticketing and client portal (support.systemd.ch), RustDesk Pro provides end-to-end-encrypted remote assistance on Windows and macOS (including native Apple Silicon builds), SystemD SSO (Authentik-based) handles authentication, and a public status dashboard (status.systemd.cloud) exposes service availability. The company is a value-added reseller and certified partner for Microsoft 365, ESET, Infomaniak, 3CX, Peoplefone, Synology, Ubiquiti UniFi, Veeam, and RustDesk Pro, integrating these into managed service agreements.

The business model is sales-led and proximity-based, targeting SMEs through direct website contact, phone, live chat (3CX), and on-site appointments. Revenue is generated predominantly via recurring managed IT retainers and subscription-based service bundles (support, monitoring, backup, network/telecom, cloud, security), supplemented by one-time hardware and software resale and hourly professional services with time-based surcharges (base rate Mon-Fri 08:00-17:00; +50% evenings and Saturday daytime; +150% nights, Saturday evenings, Sundays, and public holidays). Pricing is quote-based and not publicly disclosed; standard payment terms are 15 days net, with potential 1/3 deposits on orders above CHF 3,000. No external funding, parent company, or named enterprise clients are disclosed.

Name

Systemd Sàrl

Legal name

SystemD Sàrl

Website

https://systemd.ch

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

SystemD Sàrl is a Swiss managed IT services provider founded in 2015, headquartered in Champagne, Nord Vaudois, delivering support, monitoring, backup, network/telecom, cloud, and security services to small and medium enterprises across French-speaking Switzerland.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), Vendor & Contract Management (Software/Cloud) (BPAEAOAD)

Keywords

• Managed IT services
• IT support and maintenance
• Network and telecom services
• Cloud migration services
• Cybersecurity services

Headquarters

HQ city

Champagne

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Support & Maintenance Services: Reactive technical assistance, system maintenance, and remote/on-site interventions. Includes helpdesk, updates management, and scheduled site visits. Services billed either as part of retainer packages or at hourly rates with time-based surcharges for off-hours work (50% surcharge for evenings/weekends, 150% for nights/Sundays/holidays).
2. Monitoring Services: 24/7 proactive surveillance of client systems with real-time alerts via Telegram/email, monthly availability reports, and custom dashboards for servers, workstations, network, and firewall monitoring.
3. Backup and Data Protection: Regular, redundant, and verified backup services with local NAS Synology storage and cloud replication via Infomaniak Swiss Backup. Includes Microsoft 365 data protection and regular restoration testing.
4. Network & Telecom Services: UniFi network design/deployment/supervision and IP telephony solutions via 3CX and Peoplefone SIP trunk. Includes VPN site-to-site and secure remote access implementation.
5. Cloud Services: Microsoft 365 migration and management, Infomaniak web/email hosting, virtualization, cloud servers, and license/subscription management.
6. Security Services: ESET endpoint antivirus and EDR deployment, password management and MFA implementation, security audits and penetration testing, and nLPD compliance support.
7. Hardware and Software Sales: Sale of IT equipment, software licenses, and subscriptions (Microsoft 365, ESET, Synology, Ubiquiti). Prices quoted in CHF excl. VAT, invoices payable within 15 days.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

SystemD Sàrl provides outsourced managed IT services to small and medium-sized enterprises (TPE and PME) in French-speaking Switzerland. Its portfolio covers six pillars — IT support and maintenance, 24/7 monitoring, backup and data protection, network and telecom infrastructure, cloud migration and management, and cybersecurity — delivered as recurring retainer packages or on hourly terms, with on-site interventions across Nord Vaudois and Romandie. The company acts as a value-added reseller and certified partner for Microsoft 365, ESET, UniFi, 3CX, Synology, Infomaniak, Peoplefone, Veeam, and RustDesk Pro, bundling third-party platforms into managed service agreements.

Product overview

SystemD Sàrl offers a unified managed IT services portfolio for Swiss TPE and PME enterprises, organized around five core pillars: Support & Maintenance, Monitoring, Backup, Network & Telecom, Cloud Services, and Security. The core offering is complemented by client-facing tools including RustDesk remote support agents for Windows and macOS, a customer support portal with GLPI ticket tracking, a real-time system status dashboard, SystemD SSO (Authentik-based), and kDrive for file sync-and-share. The company serves as a value-added reseller and certified partner for Microsoft 365, 3CX, ESET, Synology, Ubiquiti UniFi, Infomaniak, Peoplefone, and Veeam, integrating these third-party platforms into managed service agreements rather than selling standalone software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Support & Maintenance Reactive technical assistance and system maintenance for TPE and PME clients, including helpdesk support, remote and on-site interventions, and management of Windows and software updates. Tickets are tracked via a GLPI-powered customer portal.
• Monitoring 24/7 proactive surveillance of client servers, workstations, networks, and firewalls to detect anomalies before failures occur. Includes real-time alerts via Telegram and email, monthly availability reports, and custom dashboards.
• Backup and Data Protection (Sauvegarde) Regular, redundant, and verified backup services using local Synology NAS storage with cloud replication to Infomaniak Swiss Backup. Covers Microsoft 365 data and includes regular restoration testing.
• Network & Telecom (Réseau & Télécom) Design, deployment, and supervision of network and telephony infrastructure, including UniFi Wi-Fi/switching/routing, 3CX IP telephony with Peoplefone SIP trunk, VPN site-to-site, secure remote access, and network auditing/optimization.
• Cloud Services Cloud migration and management services including Microsoft 365 deployment, Infomaniak web and email hosting, virtualization, cloud servers, hybrid solutions, and ongoing license and subscription management.
• Security (Sécurité) Comprehensive security services including ESET antivirus and EDR deployment via ESET PROTECT, password management and MFA, security audits, penetration testing, and nLPD (Swiss data protection) compliance support.
• Hardware and Software Sales Sale of IT equipment, software licenses, and subscriptions including Microsoft 365, ESET, Synology, and Ubiquiti products. Prices quoted in CHF excluding VAT with invoices payable within 15 days.

Quantifiable outcome

• 99.8% system availability guaranteed
• +2 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Partner for deployment and management of Microsoft 365, Azure, and Windows Server. Services include Microsoft 365 migration, license and subscription management, user training, and Windows Server support.
• ESETcoreTechnology or IntegrationESET Partner and reseller for endpoint security solutions. Deploys and manages ESET PROTECT (centralized management), Endpoint Security, EDR, server and email protection, compliance reporting.
• InfomaniakcoreTechnology or IntegrationInfomaniak Partner providing web hosting, email hosting, and Swiss Backup cloud storage services with Swiss data residency.
• 3CXcoreTechnology or Integration3CX dealer for IP telephony solutions. Provides installation, configuration, and management of 3CX phone systems with native Peoplefone integration.
• PeoplefonecoreTechnology or IntegrationPeoplefone Partner for certified SIP trunk services. Provides certified SIP trunking, Swiss geographic numbers, and virtual number services integrated with 3CX.
• SynologycoreTechnology or IntegrationSynology Partner for NAS solutions. Provides professional NAS installation, configuration, maintenance, Active Backup for Business, Surveillance Station, and replication/high availability solutions.
• UbiquiticoreTechnology or IntegrationUbiquiti Partner for UniFi networking infrastructure. Designs, deploys, and manages UniFi Wi-Fi, switching, routing, and UniFi Protect surveillance solutions.
• RustDesk ProcoreTechnology or IntegrationRustDesk Pro remote support tool deployed for secure end-to-end encrypted remote assistance on Windows and macOS client machines.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Ti&m AG: Swiss IT services provider covering managed services, digital, and security across banking, insurance, and public sector — broader incumbent with overlap in managed IT for Swiss enterprises.
• ELCA Informatique: Major Swiss IT services company delivering managed services, software development, and infrastructure to enterprise clients; broader incumbent with overlapping managed-services capabilities.
• UMB AG: Larger Swiss full-service IT provider offering managed services, cloud, security, and workplace across enterprise and SME segments — broader incumbent operating in the same Swiss MSP space.

Others

• Infomaniak Network SA: Swiss cloud and hosting provider that is both a strategic partner and an adjacent ecosystem player; SystemD resells Infomaniak hosting and backup, but Infomaniak could also directly serve Swiss SMEs, making it an adjacent/ecosystem comparable.

Direct peers

• Swiss IT Security AG: Swiss cybersecurity-focused MSP offering managed security services, security audits, and compliance support to Swiss SMEs — comparable security-pillar focus and target market.
• Microwin AG: Swiss IT service provider specializing in managed services, cloud, and Microsoft 365 for SMEs in French- and German-speaking Switzerland — comparable regional MSP model.
• Aveniq AG: Swiss managed IT services and cloud provider headquartered in Switzerland, serving SMEs and mid-market with managed workplace, cloud, and security offerings — directly comparable managed-services model targeting the same Swiss SMB segment.
• BNC AG: Swiss IT services firm delivering managed services, cloud, and security to SMEs across German- and French-speaking Switzerland; comparable full-stack MSP offering with multi-region presence.

Regional players

• Isolutions AG: Swiss Microsoft-focused MSP and cloud solutions provider serving SMEs primarily in German-speaking Switzerland — comparable managed-IT model with regional rather than Romandie focus.
• Glueck IT AG: Swiss IT services company offering managed services, workplace, and cloud for SMEs in the Zurich region — comparable SMB MSP model in a different Swiss region.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Systemd Sàrl