The IT Lab
The IT Lab is a Gibraltar-based managed IT services provider (operating as InFocus (Gibraltar) Ltd) that delivers outsourced IT support, cyber security, backup, cloud, unified communications, and EPOS solutions to small and mid-sized businesses in Gibraltar.
- Company typePrivate
- Founded-
- HeadquartersGibraltar, Gibraltar
- Headcount1–10
- GTM typeB2B
- OfferingServices
What The IT Lab does
The IT Lab, which operates as InFocus (Gibraltar) Ltd, is a managed IT services provider (MSP) headquartered in Gibraltar. The firm delivers outsourced IT support to small and mid-sized businesses in Gibraltar, with stated reach into legal, financial services, and healthcare verticals. Its core offering bundles technology strategy, supply, and support into a single managed-service contract, supplemented by hardware resale and professional services.
The company's service portfolio spans managed IT support, backup and disaster recovery, cyber security, cloud-hosted services, structured cabling, and EPOS systems. It is built on a multi-vendor technology stack including Sophos, 3CX, VMware, Veeam, Ubiquiti, AudioCodes, Duo Security, and Adobe, and it has partnerships that allow it to deliver unified communications solutions such as Microsoft Teams Direct Routing. The firm does not appear to develop proprietary software; its value-add lies in orchestration, integration, and local service delivery rather than owning the underlying technology platforms.
The business operates on a recurring subscription model, charging on a per-user-per-month basis for managed IT services, with additional revenue from hardware margin and project-based professional services. The go-to-market is local and direct, supported by an active content marketing and blog presence. The team is small (5+ employees including a CEO, CTO, and two developers). No funding rounds, acquisitions, or geographic expansion beyond Gibraltar are evidenced. In the absence of disclosed financials, revenue is estimated at the low single-digit million range with low confidence.
The IT Lab firmographics
Firmographics- Name
- The IT Lab
- Legal name
- InFocus (Gibraltar) Ltd
- Website
- https://itlab.gi
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- The IT Lab is a Gibraltar-based managed IT services provider (operating as InFocus (Gibraltar) Ltd) that delivers outsourced IT support, cyber security, backup, cloud, unified communications, and EPOS solutions to small and mid-sized businesses in Gibraltar.
- Ownership category
- akta.pro rank
The IT Lab industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Onsite/Field IT Support Services (BPAEABAC)
Keywords
Where The IT Lab is headquartered
LocationHeadquarters
- HQ city
- Gibraltar
- HQ country
- Gibraltar
Offices1 record
Markets served
The IT Lab business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services Subscription: Flat monthly fee per user providing comprehensive managed IT support including all business technology supported, inclusive remote and onsite options, Service Desk support, reactive desk-side support, 24/7 infrastructure management and monitoring, scheduled preventative maintenance, automated updates and patch management, managed security and backups, and bespoke ransomware protection.
- Backup & Disaster Recovery Solutions: Veeam-powered backup services for cloud, virtual and physical workloads, providing data protection and disaster recovery capabilities as part of managed services or standalone offering.
- Telephony Services: 3CX phone system sales, licensing, SIP trunk provisioning, hosting, and hardware sales including Yealink, Snom and Polycom devices. Recurring revenue from hosting and support services.
- IT Procurement: One-stop-shop technology partner providing IT equipment procurement including printers, servers, workstations, and related hardware sales.
- IT Consultancy: Technology consultancy services aligning technology to business needs, helping with planning for the future and achieving goals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Managed IT Support with per user monthly pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
The IT Lab product offering
Product offeringCore offering
The IT Lab is a Managed Service Provider (MSP) based in Gibraltar that delivers proactive, flat-fee monthly managed IT services to small and medium-sized businesses. Core offerings include 24/7 infrastructure monitoring, helpdesk support, managed cybersecurity, Veeam-powered backup and disaster recovery, 3CX-hosted telephony, EPOS systems, structured cabling, IT consultancy, and IT procurement, all delivered as a one-stop-shop technology partnership.
Product overview
The IT Lab (Gibraltar) operates as an MSP (Managed Service Provider) offering a portfolio of IT support and technology services rather than a single software product. Its core managed services stack comprises Managed IT Services (the central platform delivering 24/7 monitoring, helpdesk support, security, and backups on a per-user subscription model), supplemented by specialized services including Backup & Disaster Recovery Solutions (powered by Veeam), Cyber Security (managed security services and consultancy), IT Support Services, IT Consultancy, Telephony / 3CX Solutions (3CX-based VoIP hosted on dual-server infrastructure), EPOS Systems, and Structured Cabling. Optional add-on modules to the Managed IT Services include out-of-hours support, bespoke SLAs, on-site secondment, and IT equipment procurement. The company also integrates AudioCodes and Microsoft Teams Direct Routing within its telephony practice, enabling enterprise voice capabilities alongside 3CX.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services A proactive, fully managed IT support service providing 24/7 infrastructure monitoring, helpdesk support, security, backups, patch management, and asset/licensing management for a fixed per-user monthly fee, targeted at small and medium businesses in Gibraltar.
- Backup & Disaster Recovery Solutions Managed backup and disaster recovery services using Veeam to protect cloud, virtual, and physical workloads, ensuring business continuity and rapid restore capabilities for Gibraltar businesses.
- Cyber Security Fully managed cybersecurity services including expert testing, consultancy, vulnerability elimination, GDPR compliance assistance, and staff training to protect IT systems for Gibraltar-based businesses.
- IT Support Services Reactive and proactive IT support with rapid response times, providing remote and onsite assistance to Gibraltar-based businesses for day-to-day technical issues.
- IT Consultancy Technology consultancy services that align IT infrastructure with business goals, including regulatory guidance, IT strategy development, and future planning for local Gibraltar organizations.
- Telephony / 3CX Solutions 3CX-based VoIP phone system managed and hosted by The IT Lab, featuring softphones, browser-based clients, SIP trunking, and 24/7 monitoring from a dual-server Network Operations Centre.
- AudioCodes & Microsoft Teams Direct Routing Session Border Controller (SBC), IP phone, voice gateway, and call recording solutions integrated with Microsoft Teams Direct Routing for enterprise-grade telephony, delivered as part of The IT Lab's telephony practice.
- EPOS Systems Electronic Point of Sale systems combining hardware and software to automate sales, inventory, and customer management for Gibraltar retail and hospitality businesses.
- Structured Cabling Design and installation of structured cabling infrastructure including Cat 5e, Cat 6, Cat 6a, multi-mode fiber, voice and data cabling, and rack cleanup services for business premises.
Quantifiable outcome
- Four times more value and productivity from IT investments
- +1 more outcomes
Companies that use The IT Lab
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
The IT Lab technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
The IT Lab partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- SophoscoreSophos Global Partner Program - Authorized partner providing cyber security solutions including endpoint protection, firewall, and security management services.
- 3CXcore3CX Partner - One of only a handful of 3CX partners across Gibraltar. Provides complete 3CX services including licenses, SIP trunks, hosting, hardware, and ongoing support.
- VeeamcoreVeeam partner for backup and disaster recovery solutions. Provides simple, reliable and flexible protection of all cloud, virtual and physical workloads.
- UbiquiticoreUbiquiti network solutions partner providing high-performance, secure network solutions including wireless deployments, firewall, and network design using enterprise-level Ubiquiti hardware.
- AudioCodescoreAudioCodes partner for Microsoft Teams Direct Routing solutions, providing SBCs, IP phones, voice gateways, and call recording solutions for enterprise-grade telephony.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
The IT Lab competitors and assessment
Company assessmentBroad incumbents
- Computacenter: Large publicly-traded UK-headquartered managed services and infrastructure provider serving enterprise and mid-market clients. Comparable because it operates the same run/operate/optimize MSP model alongside workplace, networking, and security services, but at materially greater scale and geographic reach than The IT Lab's Gibraltar-only footprint.
- Trustmarque: UK-based managed services and technology provider serving mid-market and public sector with Microsoft, security, and cloud services. Comparable to The IT Lab because it sells per-user managed support, cloud, and security bundles alongside procurement, though it operates at meaningfully larger scale.
- Bechtle AG: Europe's largest IT systems house with a dedicated managed services arm serving SMBs through enterprise channels. Comparable to The IT Lab in offering combined hardware procurement, managed workplace, and security services on subscription, but with 80+ locations across Europe versus The IT Lab's single Gibraltar office.
- Bytes Technology Group: UK-listed software, services, and MSP provider with a per-user managed services offering for SMB and mid-market clients. Comparable to The IT Lab because both deliver subscription-managed IT, security, and licensing bundles, though Bytes operates at much larger scale and broader geographic reach.
- SoftwareONE: Global software, cloud, and managed services provider with strong Microsoft and security practices serving SMB through enterprise. Comparable to The IT Lab through its managed workplace and Microsoft 365 delivery, but at materially larger global scale.
- SCC (Specialised Computer Centres): Major European IT services and managed services provider with strong UK presence, delivering unified communications, security, and infrastructure management to mid-market and enterprise. Comparable to The IT Lab in bundling telephony (similar to 3CX/AudioCodes practice), security, and managed workspace services, but at significantly larger scale.
Emerging players
- Trustwave: Cybersecurity-focused managed detection, response, and consulting services provider serving SMB through enterprise. Comparable to The IT Lab's cybersecurity practice and Sophos-based managed security offering, with overlap on the GDPR/compliance value proposition for regulated verticals.
Direct peers
- Krome Technologies: UK-based IT managed services and technology transformation provider serving SMB and mid-market clients. Directly comparable to The IT Lab because it offers the same managed IT support, security, backup/DR, and unified communications portfolio on subscription, at similar team size and customer profile.
- Cisilion: UK-based managed services and cloud infrastructure provider focused on Microsoft Azure and modern workplace for mid-market clients. Comparable to The IT Lab because both deliver managed Microsoft 365, security, networking, and telephony (Teams/voice) on subscription to SMB customers, at broadly similar size.
- TSG (Technology Services Group): UK-and-international managed IT, security, and telephony provider specializing in Microsoft, Mitel, and cloud services for SMB and mid-market. Directly comparable to The IT Lab in delivering managed support, cybersecurity, UC/VoIP, and procurement bundles on subscription to similar customer profiles.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
The IT Lab social profiles
Digital presenceThe IT Lab financial estimates
Financial estimateRevenue estimate
Valuation estimate
The IT Lab leadership team
Management profileNumber of profiles
Profiles4 records
The IT Lab funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The IT Lab M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The IT Lab
What does The IT Lab do?
The IT Lab is a Managed Service Provider (MSP) based in Gibraltar that delivers proactive, flat-fee monthly managed IT services to small and medium-sized businesses. Core offerings include 24/7 infrastructure monitoring, helpdesk support, managed cybersecurity, Veeam-powered backup and disaster recovery, 3CX-hosted telephony, EPOS systems, structured cabling, IT consultancy, and IT procurement, all delivered as a one-stop-shop technology partnership.
Is The IT Lab a public or private company?
The IT Lab is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The IT Lab founded?
The IT Lab was founded in -1. It employs 1 to 10 people.
Where is The IT Lab based?
The IT Lab is headquartered in Gibraltar, Gibraltar.
How does The IT Lab make money?
Five revenue lines are on record. Managed IT Services Subscription is the primary driver. The others are backup & Disaster Recovery Solutions, telephony Services, IT Procurement and IT Consultancy.
Who are The IT Lab's main competitors?
Broad incumbents on record are Computacenter, Trustmarque, Bechtle AG, Bytes Technology Group, SoftwareONE and SCC (Specialised Computer Centres). Trustwave is listed as an emerging player. Direct peers are Krome Technologies, Cisilion and TSG (Technology Services Group).
Does The IT Lab have an API?
No public API is recorded for The IT Lab.
What industry is The IT Lab in?
The IT Lab's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 541513 and its SIC code is 7370.