Yo Telecom Limited
Yo Telecom Limited is a UK-based provider of business phone systems, broadband, full-coverage Wi-Fi, and managed IT services to over 2,000 SMB customers across dental, medical, veterinary, care, hospitality, and other verticals, sold via direct bespoke contracts with multi-year terms.
- Company typePrivate
- Founded2013
- HeadquartersSouthampton, United Kingdom
- Headcount—
- GTM typeB2B
- OfferingServices
What Yo Telecom Limited does
Yo Telecom Limited is a privately held UK telecommunications and managed-IT services provider headquartered in Southampton, founded in 2013 by Ryan O'Carroll and Nathan Hanslip to serve UK small and medium-sized businesses. The company's core technology stack centres on cloud-hosted VoIP and hybrid phone systems (a combination of digital, VoIP, and analogue lines with automatic failover), supported by a full-coverage Wi-Fi offering built from hardwired access points, Business Broadband including FTTP up to 360 Mbps with 4G/5G failover, and a layer of Computer Telephony Integration (CTI) connecting desk phones with major CRMs (Salesforce, Zoho, HubSpot, Microsoft Dynamics 365) and Microsoft 365. Adjacent products include call recording (PCI DSS-compliant stop/start), call management and reporting, audio branding and on-hold marketing, missed-call tracking, Wi-Fi data capture, and remote-working mobile/desktop apps, all accessed through the Yo Supportal self-service portal. The portfolio has been expanded into managed IT covering cloud solutions, IT installations, disaster recovery, cyber security (Cyber Essentials certified), and fully managed IT support on a flat-fee basis.
Revenue is generated almost entirely through multi-year subscription contracts (terms ranging from 12 to 84 months) sold direct to customers with bespoke packaged pricing rather than published tiers; the company explicitly avoids comparison websites and reseller channels. Customers are acquired via the website "Get a Quote" funnel, an outbound sales team operating across the UK (including a Scotland-based sales lead), a referral programme for existing customers, and a content marketing engine (blog, whitepapers, YouTube, LinkedIn, Facebook, Instagram) focused on SEO around VoIP, the BT PSTN/ISDN switch-off, and vertical-specific use cases. After the death of co-founder Ryan O'Carroll in August 2018, Nathan Hanslip continued as CEO, and the leadership bench now includes a COO, Sales Director, and functional leads across sales, accounts, and technical support.
The customer base exceeds 2,000 UK SMBs concentrated in verticalised segments — primarily dental and medical practices, with secondary focus on veterinary, care homes, hospitality, hotels, estate agents, opticians, and nurseries — and the platform handles over 250 million calls per year. Switching costs are reinforced by long contract durations and the breadth of integrated services across phone, connectivity, and IT, while competitive differentiation leans on a direct-only distribution model, in-house UK-based 24/7 support, customer training, price stability within contract, and a contract buyout option for customers migrating from incumbents.
Yo Telecom Limited firmographics
Firmographics- Name
- Yo Telecom Limited
- Legal name
- Yo Telecom Limited
- Website
- https://yotelecom.co.uk
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Short description
- Yo Telecom Limited is a UK-based provider of business phone systems, broadband, full-coverage Wi-Fi, and managed IT services to over 2,000 SMB customers across dental, medical, veterinary, care, hospitality, and other verticals, sold via direct bespoke contracts with multi-year terms.
- Ownership category
- akta.pro rank
Yo Telecom Limited industry classification
Industry- Product category
- Business Telecommunications Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Telecommunications Resellers (517121)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)
- akta.pro secondary industry
- Enterprise LAN/WAN & SD-WAN Services (BPAEAEAD)
Keywords
Where Yo Telecom Limited is headquartered
LocationHeadquarters
- HQ city
- Southampton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Yo Telecom Limited business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Business Phone Systems (Rental / Subscription): Yo Telecom provides business telephone systems primarily on a rental or subscription model. The company offers made-to-measure packages tailored to each customer's needs, with standard contract lengths of 12, 24, 36, 48, 60, 72, or 84 months (1–7 years). Prices never change within a contract term; changes only occur if additional products, features, or equipment are added.
- Business Broadband Services: Broadband and Wi-Fi services bundled with or sold alongside phone systems, including Fibre to the Premises (FTTP) packages offering speeds up to 360 Mbps.
- IT Services (Fully Managed IT): Fully managed IT support services provided as a flat monthly fee, including proactive monitoring, IT support team access, and monthly insight reports. Covers cloud services, IT installations, disaster recovery, and cyber security.
- Audio Branding / On-Hold Marketing: Bespoke professionally recorded audio messages for phone systems, including on-hold marketing, auto-attendant greetings, and out-of-hours messaging, sold as an add-on service.
- Contract Buyout Services: Yo Telecom offers to buy out customers' existing contracts with incumbent telecoms providers to facilitate switching, monetised as part of the customer acquisition and contract structure.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Bespoke tailored packages — no standardised tiers disclosed |
Distribution channels2 records
Marketing channels10 records
Yo Telecom Limited product offering
Product offeringCore offering
Yo Telecom provides business phone systems (cloud-hosted VoIP, hybrid, and digital configurations) bundled with business broadband, full-coverage Wi-Fi, and managed IT services (cloud solutions, cyber security, disaster recovery, fully managed IT). Offerings are sold as bespoke multi-year subscription packages with in-house installation, 24/7 UK-based support, and customer training. Targeted at UK SMBs across sectors such as dental, medical, veterinary, care homes, hospitality, hotels, estate agents, opticians, and nurseries.
Product overview
Yo Telecom Limited is a UK-based telecommunications and IT services provider offering a unified portfolio of business communication solutions. The core offering consists of Business Phone Systems (available as VoIP, hybrid, and digital configurations) supported by broadband and Full Coverage Wi-Fi connectivity services. The product line extends into managed IT services including Cloud Based Solutions, IT Installations, Disaster Recovery, Cyber Security, and Fully Managed IT Solutions. Add-on features include Call Recording, Call Management Software, Audio Branding (on-hold marketing and auto-attendant), Computer Telephony Integration (CTI), Remote Working Services, Missed Call Tracking, and Wi-Fi Data Capture. Self-service tools include a Fibre Checker. The company also provides hardware including cordless telephones and business mobiles. The portfolio is designed as a one-stop communications and IT solution for SMEs across industries including dental, medical, hospitality, veterinary, care homes, and estate agents.
Differentiator
Problem solved
Functional benefit
Products and services
- Business Phone Systems State-of-the-art modernised telephone systems combining VoIP, hybrid, and digital phone technologies with bespoke configuration and premium support for UK SMBs.
- VoIP Phone System Virtual phone system hosted in the cloud that routes calls over the internet, offering lower costs, free UK calls, and features including call recording and CRM integration.
- Hybrid Phone System On-premises blend of digital and cloud-based VoIP phone systems with fixed and cordless handsets and automatic failover to backup lines.
- Business Broadband High-speed business internet connectivity including Fibre To The Premises (FTTP) packages offering speeds up to 360Mbps, plus 4G and 5G backup routers for failover.
- Full Coverage Wi-Fi Business-grade Wi-Fi with a 100% coverage guarantee delivered via a structured network of hardwired access points throughout customer premises.
- Wi-Fi Data Capture Branded guest Wi-Fi login pages that capture customer data via social media or email in exchange for connectivity, supporting online review collection and remarketing.
- Cloud Based Solutions Cloud storage and infrastructure solutions eliminating physical hardware requirements, enabling remote data access and scalable storage, with Microsoft 365 integration and migration support.
- IT Installations Professional installation of servers, networks, laptops, and tablets with comprehensive audit, customer training, and complete aftercare support.
- Disaster Recovery Data backup and recovery services with daily backups to secure data centres, file corruption prevention, and rapid recovery within SLA timeframes.
- Cyber Security Professional-grade security protection including installation, configuration, monitoring, and cybersecurity training to protect business networks and data.
- Fully Managed IT Solutions Comprehensive IT support team available for one flat monthly fee, including 24/7 proactive monitoring, monthly insight reports, and unlimited support access.
- Remote Working Services Solutions enabling staff to work from anywhere, including mobile apps for business calls, remote desktop access, and laptops with business-grade antivirus.
- Audio Branding Professional on-hold messaging and marketing services including bespoke audio recordings, auto-attendant virtual receptionist, and out-of-hours messaging to improve the caller experience.
Quantifiable outcome
- Kings Road Veterinary Practice: PCP (Pet Care Plan) sign-ups increased from 12 to 30 per month (+150%) following installation of On-Hold Marketing audio branding, generating thousands in additional annual revenue
- +2 more outcomes
Companies that use Yo Telecom Limited
Customer profileNamed customers19 records
Segments10 records
Ideal customer profiles3 records
Yo Telecom Limited technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature16 records
Yo Telecom Limited partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights5 records
Yo Telecom Limited competitors and assessment
Company assessmentDirect peers
- Focus Group (formerly Lily Comms): UK unified communications and IT services provider targeting SMB and mid-market with hosted telephony, broadband, mobile and managed IT. Directly comparable to Yo Telecom's full bundle approach.
- VoIPfone: UK-focused hosted VoIP and business telephony provider serving SMBs. Closely comparable to Yo Telecom's core VoIP/hybrid phone system offering and direct, bespoke service model.
- TalkTalk Business: UK B2B connectivity and telephony provider offering broadband, voice, and managed services to SMBs and mid-market. Competes directly with Yo Telecom in business broadband and phone systems for UK SMEs.
- Gamma Communications: UK-listed unified communications and connectivity provider serving SMB and mid-market with hosted VoIP, broadband, mobile and SIP. Directly comparable to Yo Telecom in product mix and customer segment, but at substantially larger scale.
Broad incumbents
- 8x8: Global cloud communications and contact-centre platform competing in the same cloud phone/UC space as Yo Telecom, but serving larger and multi-national customers.
- Vodafone UK Business: Major UK business telecom and IT provider offering fixed, mobile, broadband and unified communications to SMB and enterprise. Comparable to Yo Telecom's communications and connectivity offering but with national and global scale.
- RingCentral UK: Global cloud communications provider with a UK presence offering cloud phone, contact centre, and UCaaS. Overlaps with Yo Telecom's hosted VoIP and unified communications features for SMBs.
- BT Business: Incumbent UK fixed-line operator offering broadband, voice, mobile, IT and cloud services to SMBs and enterprises. Overlaps with Yo Telecom across connectivity and phone systems, but operates at vastly larger scale and broader portfolio.
Emerging players
- Bluwave (and similar UK IT/telecom MSPs): UK managed IT and communications services provider for SMBs. Comparable to Yo Telecom's bundled IT/communications positioning but with less vertical specialisation and smaller scale.
Regional players
- NFON: European cloud telephony provider based in Germany with UK and pan-European presence, focused on SMBs. Comparable to Yo Telecom's hosted VoIP and integration story but operating across multiple European geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights8 records
Customer concentration
Yo Telecom Limited social profiles
Digital presenceYo Telecom Limited compliance and trust
Trust signalCompliance2 records
Yo Telecom Limited financial estimates
Financial estimateRevenue estimate
Valuation estimate
Yo Telecom Limited leadership team
Management profileNumber of profiles
Profiles7 records
Yo Telecom Limited funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Yo Telecom Limited M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Yo Telecom Limited
What does Yo Telecom Limited do?
Yo Telecom provides business phone systems (cloud-hosted VoIP, hybrid, and digital configurations) bundled with business broadband, full-coverage Wi-Fi, and managed IT services (cloud solutions, cyber security, disaster recovery, fully managed IT). Offerings are sold as bespoke multi-year subscription packages with in-house installation, 24/7 UK-based support, and customer training. Targeted at UK SMBs across sectors such as dental, medical, veterinary, care homes, hospitality, hotels, estate agents, opticians, and nurseries.
Is Yo Telecom Limited a public or private company?
Yo Telecom Limited is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Yo Telecom Limited founded?
Yo Telecom Limited was founded in 2013.
Where is Yo Telecom Limited based?
Yo Telecom Limited is headquartered in Southampton, United Kingdom, in the Europe region.
How does Yo Telecom Limited make money?
Five revenue lines are on record. Business Phone Systems (Rental / Subscription) is the primary driver. The others are business Broadband Services, IT Services (Fully Managed IT), audio Branding / On-Hold Marketing and contract Buyout Services.
Who are Yo Telecom Limited's main competitors?
Direct peers on record are Focus Group (formerly Lily Comms), VoIPfone, TalkTalk Business and Gamma Communications. Broad incumbents are 8x8, Vodafone UK Business, RingCentral UK and BT Business. Bluwave (and similar UK IT/telecom MSPs) is listed as an emerging player. NFON is listed as a regional player.
Does Yo Telecom Limited have an API?
No public API is recorded for Yo Telecom Limited.
What industry is Yo Telecom Limited in?
Yo Telecom Limited's product category is Business Telecommunications Services. Its primary akta.pro industry code is HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband), with a secondary code of BPAEAEAD, Enterprise LAN/WAN & SD-WAN Services. Its NAICS code is 51711 and its SIC code is 4813.