Kolton

What Kolton does

Kolton is a Zagreb-based AI agent platform that builds autonomous customer-communication agents for small and micro businesses. Its core product, Kolton AI Agents, receives and responds to customer inquiries across WhatsApp, Instagram, Messenger, Gmail, Web Chat, and Telegram from a unified inbox, 24/7, in the business owner's configured tone. Agents access business-specific pricing, services, and Google Calendar availability to book appointments directly, send automated follow-ups for unanswered inquiries and unpaid invoices, and escalate to a human when appropriate. Supporting features include a Daily Brief morning digest, a Copilot that drafts replies and learns from corrections, a Replay tool for pre-deployment testing on past conversations, and a synced mobile app.

The platform is built on Kolton's proprietary Kolton Agent Engine (KAE-1, Build 2026.06), which orchestrates multiple third-party foundation models — OpenAI GPT-4o/GPT-4o-mini/Whisper, Google Gemini 2.5 Flash, and Anthropic Claude Sonnet 4.6 — accessed via zero-retention APIs. Data is hosted on EU infrastructure (Supabase Frankfurt) with Cloudflare CDN, Stripe billing, and CASA Tier 2 / GDPR compliance. Kolton distributes entirely through digital self-serve channels targeting European SMBs, with a contact-sales motion reserved for the Enterprise tier.

The company operates a SaaS subscription model at three price points — Starter (€189/month, 1,000 agent replies), Growth (€389/month, 4,000 agent replies), and Enterprise (€789/month, 12,000 agent replies) — each with a 30-day free trial and a 16% discount on annual billing. Kolton is operated by Concept Vision Technology LLC, a Wyoming-incorporated LLC, with two founders maintaining visible involvement. The customer base consists of 200+ SMBs (per Google Reviews) concentrated in appointment-driven service verticals such as aesthetics, photography, fitness, beauty, wedding venues, and restaurants, with testimonials citing outcomes of 40+ hours saved per month and 5-second average reply times.

Name

Kolton

Legal name

Concept Vision Technology LLC

Website

https://kolton.ai

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

1–10 employees

Short description

Kolton builds autonomous AI agents that reply to customer inquiries 24/7 across WhatsApp, Instagram, email, and web chat for small European businesses, booking appointments and sending follow-ups in the owner's brand voice. Pricing is subscription-based at €189–€789 per month, targeting SMB service verticals like salons, photographers, and fitness studios.

Ownership category

akta.pro rank

Product category

Conversational AI / Autonomous Customer Communication SaaS

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYHDAAACAF

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Foundation Models & Generative AI (LLMs, multimodal)

SECONDARYHDAAAFAL

Contact Center Speech AI (agent assist, IVR automation)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYEDABACAO

AI & Automation in Customer Service (Chatbots, Agent Assist)

Education/Corporate Training & Professional Development/Customer Service & Contact Center Training

Keywords

• AI customer support
• Conversational AI agents
• Omnichannel messaging automation
• Automated appointment booking
• SMB AI automation

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (AI Agent Replies): Fixed monthly subscription model. Three tiers (Starter, Growth, Enterprise) priced at €189, €389, and €789 per month respectively, with 16% discount for annual billing. Includes a set number of AI agent replies per month (1,000 to 12,000 depending on tier). No per-message overage charges — instead a weekly alert is issued if volume spikes beyond included quota.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Kolton sells autonomous AI agents (Kolton AI Agents) that receive and respond to customer inquiries 24/7 across WhatsApp, Instagram, Messenger, Gmail, Web Chat, and Telegram, book appointments directly into Google Calendar, send follow-ups, and learn the business's pricing, tone and services. The product is delivered as a tiered SaaS subscription (Starter €189/mo, Growth €389/mo, Enterprise €789/mo) targeting small and micro service businesses that need faster, always-on customer communication.

Product overview

Kolton is an AI-powered customer communication platform built around autonomous AI agents. The core product is Kolton AI Agents — autonomous agents that autonomously handle customer inquiries across multiple channels (WhatsApp, Instagram, Email, Messenger, Web Chat, Telegram) 24/7. The platform is powered by the proprietary Kolton Agent Engine (KAE-1) model. Key features include Daily Brief (morning digest), Copilot (AI assistant for writing replies), Agent Customization (brand voice configuration), Follow Ups (automated follow-up messages), Replay (conversation testing), and Mobile App. Pricing is offered in three tiers: Starter (€189/month), Growth (€389/month), and Enterprise (€789/month). The platform targets small businesses in Europe, particularly in Croatia and the CEE region, with support for 40+ languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Kolton AI Agents

Quantifiable outcome

• Saves 40+ hours per month per user
• +6 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core.

• SupabasecoreTechnology or IntegrationSupabase provides database and authentication infrastructure for Kolton's EU-hosted platform, with primary data stored in Frankfurt (EU). Supabase handles authentication, database storage, and file storage for customer data.
• OpenAIcoreTechnology or IntegrationKolton uses OpenAI's GPT-4o, GPT-4o-mini, and Whisper models for text and audio processing. OpenAI's zero-retention API ensures customer message content is not stored or used for model training after processing.
• Google (AI & Cloud)coreTechnology or IntegrationKolton uses Google Gemini 2.5 Flash via zero-retention Google AI Studio API for AI text processing, integrates Gmail via OAuth for email inbox and sending, and Google Calendar for appointment booking. Data residency spans both EU and US depending on the specific service.
• AnthropiccoreTechnology or IntegrationKolton uses Anthropic's Claude Sonnet 4.6 model for AI text processing. Zero-retention API ensures data is not retained after processing.
• Meta (WhatsApp & Instagram)coreTechnology or IntegrationKolton integrates with WhatsApp Business Platform (official Business API) for receiving and sending WhatsApp messages, and Meta/Instagram for Instagram DM and Story responses. Uses official Meta Business APIs rather than unofficial scraping methods.
• StripecoreTechnology or IntegrationStripe processes all subscription payments for Kolton. Credit card numbers are never stored on Kolton's servers — all payment data is handled exclusively by Stripe.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tidio: Tidio offers AI-powered customer service chatbots (Lyro AI) and live chat for SMBs across web and messaging channels. Directly comparable in target customer (SMBs), horizontal GTM, and AI agent value proposition.
• ManyChat: ManyChat is the leading chatbot/automation platform for Instagram DM, WhatsApp, and Messenger marketing, primarily serving SMBs. Kolton explicitly names ManyChat as a comparator; both target the same messaging-first SMB workflow.
• Chatfuel: Chatfuel is an AI chatbot platform focused on WhatsApp, Instagram, and Facebook Messenger for SMBs and agencies. Directly comparable in messaging-channel-first AI automation for small businesses.

Emerging players

• Botpress: Botpress provides an AI agent platform for building autonomous conversational agents across messaging channels. Compares as an emerging AI agent builder with similar agentic workflow positioning and channel integrations.
• Voiceflow: Voiceflow is a collaborative platform for designing and deploying AI agents and chatbots. Compares as an emerging player in the agentic AI tooling space with overlap in autonomous workflow design and SMB-to-enterprise positioning.
• Yellow.ai: Yellow.ai provides an agentic AI platform for customer service and support automation across messaging and voice channels. Compares as an emerging player in AI agent automation with similar multi-channel focus.

Regional players

• Cognigy: Cognigy is a Düsseldorf-based enterprise conversational AI platform for customer service automation. Compares as a European regional player with similar agentic AI positioning and EU data residency advantages.

Broad incumbents

• Intercom: Intercom's Fin AI agent handles customer inquiries autonomously across web, email, and messaging channels. Compares as a broad incumbent offering a portfolio including AI agents, live chat, helpdesk, and CRM-style functionality targeting both SMB and enterprise.
• Zendesk: Zendesk's AI agent and copilot products automate customer service across email, chat, social, and messaging. Compares as a broad incumbent in the customer communication/AI agent space with much larger enterprise reach than Kolton.
• HubSpot: HubSpot's Breeze AI agents and Service Hub tools automate customer communication, lead qualification, and support workflows for SMBs. Compares as a broad incumbent that increasingly competes in the same SMB AI agent space Kolton targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kolton