PRAGYAA TECHNOLOGIES LTD.

What PRAGYAA TECHNOLOGIES LTD. does

PRAGYAA TECHNOLOGIES LTD. (operating via legal entity Voxot Solutions Pvt Ltd) is a private Enterprise AI company founded in 2014, headquartered in Watford, United Kingdom, with operational offices across six cities in India, UAE, UK, Singapore, and the United States. The company develops an integrated voice AI platform comprising three core products: VoiceAgent (an intelligent voice assistant for natural conversational interactions with multi-lingual support and real-time response), VoiceLens (an AI-powered voice analytics platform enabling custom metric creation, real-time monitoring, and generative-AI-powered call summarization and sentiment analysis), and PredictML (ML-based prediction models claiming up to 89.526% accuracy for appointment, churn, sales forecasting, fraud detection, and inventory use cases).

The platform targets enterprise contact centers, operations teams, and business process outsourcing companies, with secondary focus on small and medium enterprises seeking plug-and-play AI solutions. Underlying capabilities span speech processing, NLP, generative AI, anomaly/compliance detection, and predictive analytics. The go-to-market combines product-led growth (interactive voice demos on website, self-serve Starter and Business tiers at $149 and $749 per month respectively) with enterprise field sales for custom deployments including on-premises options and multi-year SLAs. Distribution is primarily direct, with no disclosed channel partnerships or reseller ecosystem.

Revenue mechanics rely on tiered monthly subscriptions with usage-based minute limits, supplemented by custom enterprise contracts. The company maintains EU data protection compliance infrastructure including a designated DPO and EU-secure data storage. No funding rounds, named customers, headcount figures, or revenue disclosures are available in the source data, limiting visibility into commercial traction despite the apparent operational scale indicated by the global office footprint.

Name

PRAGYAA TECHNOLOGIES LTD.

Legal name

Voxot Solutions Pvt Ltd

Website

https://pragyaa.ai

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Pragyaa Technologies is a private Enterprise AI company that builds integrated voice AI products (VoiceAgent, VoiceLens, PredictML) for enterprise contact centers, BPOs, and SMEs, offering conversational voice automation, custom voice analytics, and ML prediction capabilities via subscription and custom enterprise contracts.

Ownership category

akta.pro rank

Product category

Enterprise Conversational AI

NAICS

Software Publishers (5132), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• Conversational AI platform
• Voice analytics software
• Speech recognition technology
• Predictive analytics tools
• Enterprise AI solutions

Headquarters

HQ city

Watford

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. VoiceAgent Subscription Plans: Tiered subscription model with Starter ($149/month), Business ($749/month), and custom Enterprise pricing. Revenue is recurring based on monthly/annual subscriptions with usage-based minute limits per tier.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Pragyaa Technologies develops and sells an enterprise AI platform built around three products: VoiceAgent, a conversational voice-AI assistant that handles natural multi-lingual spoken interactions with low latency; VoiceLens, an AI-powered voice analytics suite with customizable metrics for real-time and post-call evaluation; and PredictML, machine learning prediction models that deliver up to 89.526% accuracy across use cases such as appointment no-shows, churn, fraud, sales forecasting, and inventory optimization. The platform targets enterprise contact centers, BPOs, and SMEs and is sold primarily via tiered SaaS subscriptions.

Product overview

PRAGYAA TECHNOLOGIES LTD. offers an Enterprise AI platform with three core products: VoiceAgent (Voice AI platform for natural voice interactions), VoiceLens (AI-powered voice analytics with customizable metrics), and PredictML (ML-based prediction models). The product portfolio is positioned around 'Voice is the New UI, Gen AI is the New OS' — VoiceAgent handles conversational voice AI, VoiceLens provides analytics and insights from voice data, and PredictML delivers predictive ML capabilities across enterprise use cases.

Differentiator

Problem solved

Functional benefit

Brands

• VoiceAgent: Enterprise AI voice assistant platform providing natural, human-like conversations with multi-lingual support, real-time responses, and customizable AI voices for enterprise use cases.
• VoiceLens
• PredictML

Products and services

• VoiceAgent Enterprise Voice AI platform providing an intelligent voice assistant that delivers natural, human-like conversations powered by advanced generative AI. Features multi-lingual support, multiple AI voices (Asteria, Orion, Luna, Arcas), real-time response with minimal latency, and seamless interruption handling mid-sentence. Used by enterprises for appointment reconfirmation, sales lead acquisition, debt recovery, customer support automation, and dining recommendations.
• VoiceLens AI-powered voice analytics platform that lets enterprises build their own custom AI voice metrics. Three variants are offered: VoiceLens OneView (comprehensive analytics dashboard), VoiceLens Live (real-time call monitoring with instant feedback), and VoiceLens Post Call (detailed post-call analysis). Uses generative AI for call summarization, sentiment analysis, custom entity recognition, and compliance monitoring, supporting contact center analytics, customer interaction evaluation, and agent performance optimization.
• PredictML Machine-learning based prediction platform for enterprise use cases, reporting up to 89.526% accuracy. Supports appointment and booking prediction (show/no-show), customer analytics (high-value customer identification, purchase propensity, churn prediction), financial metrics (sales forecasting, revenue prediction, fraud detection), and inventory management optimization. Designed as a plug-and-play configurable solution that integrates with existing enterprise systems.

Quantifiable outcome

• Up to 30% boost in key business outcomes with VoiceLens
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature4 records

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Yellow.ai: Yellow.ai provides enterprise conversational AI across voice and chat with multilingual support, closely matching Pragyaa's VoiceAgent in building enterprise virtual agents. Like Pragyaa, it positions as an end-to-end AI platform for customer experience automation.
• PolyAI: PolyAI builds enterprise-grade voice assistants for customer service and call deflection, directly comparable to Pragyaa's VoiceAgent in handling natural, multi-lingual phone conversations at enterprise scale.
• Gong.io: Gong is a conversation analytics platform capturing and analyzing customer-facing calls for revenue and customer success teams. Comparable to VoiceLens's analytics and call summarization capabilities, especially for sales and customer engagement use cases.
• Uniphore: Uniphore is an enterprise conversational AI and automation platform for contact centers, combining voice AI, analytics, and agent assist — overlapping with all three Pragyaa products (VoiceAgent, VoiceLens, PredictML).
• Cresta: Cresta provides real-time AI agent assist and conversation analytics for contact centers, directly competing with Pragyaa's VoiceLens Live and VoiceAgent. Both companies sell generative AI-driven voice solutions into enterprise customer service operations.
• Observe.AI: Observe.AI offers AI-powered conversation intelligence and voice analytics for contact centers, closely paralleling Pragyaa's VoiceLens in call summarization, sentiment analysis, and agent performance scoring. Both target enterprise BPO and contact center buyers with generative AI capabilities.

Regional players

• Haptik: Haptik is an enterprise conversational AI platform based in India serving global enterprises with virtual agents and analytics — comparable to Pragyaa in capabilities, customer base overlap, and geographic focus on India-headquartered BPOs and enterprises.

Broad incumbents

• Genesys: Genesys is a leading incumbent contact center platform that has layered AI-driven analytics, virtual agents, and workforce engagement into its suite. It competes with Pragyaa's stack as part of a much broader CCaaS offering.
• Amazon Connect (AWS): Amazon Connect is AWS's cloud contact center offering with built-in Contact Lens analytics and Lex-powered bots. As a hyperscaler bundle, it represents the most disruptive competitive threat to Pragyaa's standalone voice AI platform.
• NICE (CXone): NICE offers an enterprise contact center suite with embedded AI for analytics, agent assist, and forecasting (NICE Enlighten). It competes with Pragyaa's PredictML and VoiceLens as part of a broader customer experience platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/pragyaa-ai

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PRAGYAA TECHNOLOGIES LTD.