Journey AI Inc.

What Journey AI Inc. does

Journey AI Inc. is a privately held Delaware corporation, founded in 2018 and headquartered in Denver, Colorado. The company provides a patented Zero Knowledge® transaction layer that enables contact centers and agentic AI platforms to complete payments, identity authentication, forms, signatures, and document uploads without exposing sensitive customer data (PII, PHI, PCI) to agents, CCaaS environments, or AI systems. The core Zero Knowledge Network® architecture keeps sensitive inputs on the customer's device, routes encrypted payloads directly to authorized destination systems (payment processors, CRM/ERP/EHR, mainframes), and returns only verified results, certificates, or completion confirmations to the agent or AI invoking the workflow. The platform is protected by 25 issued patents and shipped as four integrated applications — Payments, Authentication, Documents, and Flexible Workflows (~50 device-based actions) — exposed through REST APIs and a Model Context Protocol (MCP) server for agentic AI tool invocation.

The company serves enterprise buyers across five primary verticals: Financial Services, Retail, Healthcare, Utilities, and SLED (State, Local, Education). Distribution is overwhelmingly channel-led via Premium placements on the Genesys AppFoundry, Five9 CX Marketplace, Zoom App Marketplace, and Cisco SolutionsPlus Program, plus a Dialpad partnership and minor integrations with NICE, Liveperson, and 11x/Consig. Revenue is generated through annual subscription fees (quote-based enterprise licensing with 12-month auto-renew terms) and per-transaction payment processing fees. Compliance certifications include PCI DSS 4.0.1, SOC 2 Type II, and HIPAA-enabling capabilities.

In 2025, Journey was recognized as a Gartner Cool Vendor in Customer Service and Support Technology, deepened its Zoom partnership (Fusion Passkey Application named App of the Month, July 2025), added a Dialpad partnership for PCI-compliant AI-agent payments, and expanded its board. Leadership comprises CEO Brett Shockley, President & COO Alex Shockley, CRO Gary Coman, and CTO Robert Tarr. No funding rounds, headcount, or revenue figures have been publicly disclosed.

Name

Journey AI Inc.

Legal name

Journey.ai, Inc.

Website

https://journey.ai

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Journey AI Inc. provides a patented Zero Knowledge® transaction layer that enables contact centers and agentic AI to complete payments, identity authentication, forms, and signatures without exposing sensitive data to agents or AI systems. The company serves enterprise buyers across Financial Services, Healthcare, Retail, Utilities, and SLED verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Denver

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Platform Access: Journey Platform subscription fees for access and use, payable according to Order Forms. Subscriptions auto-renew for successive 12-month terms unless cancelled with 60 days notice. Fees include subscription fees, one-time set-up fees, and reimbursable expenses.
2. Payment Processing: PCI de-scoped payments across voice, chat, and digital channels. Supports credit cards, ACH, and mobile wallets (Apple Pay, Google Pay). Revenue derived from payment transaction fees through integration with payment processors.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels6 records

Core offering

Journey AI Inc. provides a Zero Knowledge® transaction layer software platform for contact centers and agentic AI. The platform enables enterprises to complete regulated customer interactions—payments, authentication, eForms, and signatures—without exposing sensitive data (PII, PHI, PCI) to agents, CCaaS, or AI systems. The offering is delivered as integrated applications (Payments, Authentication, Documents, Flexible Workflows) that route encrypted data directly from the customer's device to destination systems while returning only verified results.

Product overview

Journey AI Inc. offers a Zero Knowledge® transaction layer platform that enables secure customer interactions for contact centers and agentic AI. The platform consists of a core Zero Knowledge Network® technology and four integrated applications: Payments (PCI-compliant credit card and ACH), Authentication (passkeys and OTP), Documents (eSignatures and eForms), and Flexible Workflows (custom multi-step sequences). These apps share the Zero Knowledge architecture, which routes sensitive data directly from customer devices to destination systems while returning only verified results to agents and AI—keeping regulated data (PII, PFI, PHI, PCI) out of transcripts, recordings, agent desktops, and AI context windows. The platform integrates with major CCaaS/UCaaS platforms (Zoom, Genesys, Five9, Webex, NICE, Liveperson) and is delivered through REST APIs and MCP (Model Context Protocol). Solution-specific packages target AI self-service containment, PCI compliance, caller authentication, HIPAA compliance, account opening, and industry verticals including Financial Services, Retail, Healthcare, Utilities, and SLED.

Differentiator

Problem solved

Functional benefit

Products and services

• Journey.ai Platform Zero Knowledge transaction layer platform for contact centers and agentic AI that enables secure completion of payments, authentication, and regulated data collection without exposing sensitive data to agents, CCaaS, or AI systems. For enterprise contact center operators.
• Payments App

Quantifiable outcome

• 95% digital adoption rate when customers are given secure digital option over verbal Q&A
• +4 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability7 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• ZoomcoreTechnology or IntegrationPartnership announced to revolutionize contact center security and customer experience. Journey expanded secure end-to-end automation in Zoom Virtual Agent with payments, authentication, forms, and signatures. Journey's Fusion Passkey Application was named Zoom's 'App of the Month' for July 2025.
• GenesyscoreTechnology or IntegrationJourney's payment and authentication solutions are now Premium Applications on Genesys AppFoundry, making them available to Genesys Cloud and Genesys Multicloud customers.
• Cisco (Webex)coreTechnology or IntegrationJourney joined Cisco SolutionsPlus Program to transform identity authentication and transaction security with Webex Contact Center by Cisco.
• Five9coreChannel Partner/ Reseller/ DistributorJourney launched secure identity and transaction applications using smartphone capabilities on the Five9 CX Marketplace. Also partnered on passwordless agent authentication solutions.
• DialpadcoreTechnology or IntegrationPartnership announced to bring PCI-compliant payments to Dialpad AI agents, enabling secure payment collection without exposing card data.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Veriff: Veriff provides AI-powered identity verification including document and biometric checks. It is an emerging player that overlaps with Journey's Identity Verification feature and document-centric flows.
• BioCatch: BioCatch offers behavioral biometrics and fraud detection for digital banking and contact center use cases. It is an emerging player that overlaps with Journey on authentication and fraud prevention in regulated industries.
• Onfido: Onfido provides AI-based identity verification with document and biometric checks, serving financial services and other regulated verticals. It is an emerging player with overlapping document capture and identity proofing capabilities.

Broad incumbents

• Twilio: Twilio provides communications APIs including Twilio Verify and Twilio Voice, with overlapping customer verification, authentication, and PCI-relevant capabilities. It is a broader incumbent with the scale to compete in agentic AI customer workflows.
• Five9: Five9 is a leading CCaaS provider with Journey listed on its CX Marketplace. As a broad incumbent, Five9 has the scale and customer base to either champion Journey's adoption or to develop competitive native capabilities.
• Okta: Okta is a leading identity and access management platform covering workforce and customer identity. It is a broader incumbent with overlapping capabilities in authentication and identity verification, but its architecture is centralized rather than Journey's zero-knowledge device-side approach.
• NICE: NICE is a major CCaaS and contact center analytics vendor (CXone) with built-in authentication, fraud, and voice biometrics capabilities. It is both a partner (Journey integrates with NICE CXone) and a broad incumbent that could compete on native security features.
• Genesys: Genesys is a leading CCaaS platform where Journey is a Premium Application partner. Genesys is a broad incumbent that could in principle embed native security or payment de-scoping capabilities, posing a long-term risk to Journey's standalone value.

Direct peers

• HYPR: HYPR specializes in passwordless authentication using passkeys and FIDO standards for enterprise workforce and customer use cases. Journey's Authentication App competes directly with HYPR on passkey-based caller authentication and step-up verification.
• Pindrop: Pindrop provides voice authentication, fraud detection, and call center security, including voice biometrics and deepfake detection. It is the closest direct peer in contact center identity and authentication, with comparable use cases in caller verification and high-risk transaction security.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/JourneyTrustedIdentity
• LinkedInlinkedin.com/company/journeyai

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Journey AI Inc.