MICRO SUPPORT LIMITED

What MICRO SUPPORT LIMITED does

Micro Support Ltd is a privately held UK managed IT services provider headquartered in Weston-super-Mare, serving small and medium-sized businesses across the Southwest of England, South Wales, and London. The company offers a broad one-stop shop of IT support including server and PC support and installation, networking for home offices and businesses, cloud email (Hosted Exchange and Office 365), hardware and software resale, PC and laptop repair, remote support, telephone support, and IT absence cover for in-house departments. Engineering is delivered on-site and remotely through TeamViewer-based tools, supported by direct telephone channels.

The business operates on a mix of recurring support engagements and ad-hoc service, complemented by hardware/software resale through distributor trade accounts. Pricing is quote-based and not publicly disclosed, with flexible arrangements including weekly, monthly, or quarterly maintenance slots as well as full IT outsourcing packages. The customer base spans roughly ten disclosed mid-market clients across unrelated industries such as removals, automotive retail, construction, water storage, flour milling, and surveying. The firm has 1-10 employees, no disclosed funding, no parent company, and no AI or proprietary technology stack beyond standard remote-support tooling.

Name

MICRO SUPPORT LIMITED

Legal name

Micro Support Ltd

Website

https://microsupportltd.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Micro Support Ltd is a privately held UK managed IT services provider based in Weston-super-Mare, delivering on-site and remote IT support, networking, cloud (Office 365), hardware/software resale, and repair services to small and medium-sized businesses across the Southwest of England, South Wales, and London.

Ownership category

akta.pro rank

Headquarters

HQ city

Weston-super-mare

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. IT Support Services: Recurring and ad-hoc technical support for servers, PCs, networking, and systems including hosted Exchange and Office 365. Services offered as ongoing contracts or one-off appointments.
2. Hardware and Software Sales: Sale of PCs, servers, printers, software, supplies and parts. The company has trade accounts with distributors and passes on hardware/software discounts to customers.
3. PC and Laptop Repair: Repair services for personal computers and laptops, part of comprehensive technical support offerings.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Micro Support Limited is a UK-based managed IT services provider that delivers server and PC support and installation, business and home office networking, Hosted Exchange and Office 365 cloud services, hardware and software resale, and PC and laptop repair for small and medium-sized businesses. It supplements existing IT departments, delivers complete outsourced IT packages, or provides ad-hoc support, with remote troubleshooting delivered through encrypted TeamViewer-based tools and on-site engineer dispatch across Southwest England, South Wales, and London.

Product overview

MICRO SUPPORT LIMITED is an IT support and managed services company serving small to medium-sized businesses. The company offers a comprehensive suite of technical support services including server support and installation, PC support and installation, networking for home offices and businesses, cloud services (Hosted Exchange and Office 365), hardware and software sales, PC and laptop repair, remote support via TeamViewer, telephone support, absence cover for IT staff, and regional on-site support across the Southwest of England, South Wales, and London. The company also sells hardware (PCs, servers, printers) and software to complement its support services.

Differentiator

Problem solved

Functional benefit

Products and services

• Server Support & Installation
• PC Support & Installation
• Networking – Home Office / Business
• Hosted Exchange / Office 365
• Hardware & Software Sales
• PC & Laptop Repair
• Remote Support
• Telephone Support
• Absence Cover
• Regional On-Site Support

Quantifiable outcome

• Same-day engineer visit guarantee for server failures

Named customers10 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• TeamViewercoreTechnology or IntegrationTeamViewer is used as the remote support platform. The company provides downloadable Quick Support and Unattended Host tools powered by TeamViewer, enabling secure remote access to customer systems for troubleshooting and resolution.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• TSG: UK-based managed IT services and technology provider with hardware/software resale, cloud, and support offerings for SMBs. Comparable in service breadth, though larger scale.
• Riverbank IT Management: UK regional IT support and managed services company focused on small businesses, offering on-site and remote support. Comparable in scale, geography, and service model.
• Fitzrovia IT: London-based IT support and managed services firm targeting SMBs with cloud, networking, and on-demand support offerings. Comparable in customer segment and service stack.
• Seriun: UK IT support and managed services company serving small and medium businesses with cloud, security, and infrastructure services. Comparable in customer segment and service breadth.
• Babble: UK cloud and managed services provider offering IT support, cloud migration, and communications services to SMBs. Comparable in customer segment and service portfolio.
• Netstar UK: UK managed IT support provider for small and medium-sized businesses, providing helpdesk, cloud, and infrastructure services. Direct competitor in the SMB IT support market.
• Littlefish: UK managed IT services and support provider serving SMB and mid-market customers with helpdesk, cloud, and infrastructure management. Highly comparable in delivery model and customer profile.
• The PC Support Group: UK-based IT support provider focused on small and medium-sized businesses, offering managed IT services, cloud solutions, and on-site support. Closely comparable in target customer, service mix, and UK regional focus.

Broad incumbents

• Computacenter: Major UK-headquartered IT services and infrastructure provider with enterprise managed services, hardware sales, and support. Provides an industry benchmark for the broader IT support space Micro Support operates in.
• Softcat: Large UK IT infrastructure provider selling hardware, software, and associated services. Overlaps with Micro Support's hardware resale and cloud services, but serves a much broader customer base at significantly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/wix
• Facebookfacebook.com/wix

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MICRO SUPPORT LIMITED