Cyberpole IT Support inc.

What Cyberpole IT Support inc. does

Cyberpole IT Support inc., operating as CyberPole, is a Canadian outsourced IT services provider headquartered at 82 Richmond Street East in Toronto, Ontario. The firm operates as a DBA of Marrelli Group, a diversified Canadian corporate group, and delivers IT support to small-and-medium businesses and enterprises on an on-demand, nation-wide basis under a sales-led direct-quote model. Service delivery is organized around six lines: Cyber Security, Integration Services, End User Support, Managed IT Services, Cloud Computing Solutions, and Automation Services. These are typically contracted on a fixed monthly subscription basis priced per device, server, network, or cloud workload, producing recurring revenue tied to the size of each client's infrastructure footprint.

The technical stack is anchored in a multi-vendor partner ecosystem spanning hyperscalers (Microsoft, AWS), networking and security vendors (Cisco, Sophos, SonicWall, Citrix, Bitdefender, KnowBe4, Keeper Security), distribution (TD SYNNEX, Telus), and hardware OEMs (Lenovo, Logitech, Barco). CyberPole positions itself as an integration partner across this stack, with Engineering, DevOps, and Administration capabilities covering cybersecurity, integration, end-user support, cloud, and managed services. Its Automation Services line layers generative AI for chatbots and smart email, and anomaly detection for cybersecurity operations, on top of the broader managed-IT delivery — enabling process automation for clients lacking in-house IT scale.

Customer engagement is sales-led: prospective clients submit queries through online quote request forms, after which CyberPole assembles a service plan scoped to the client's environment. Subscription pricing per device, server, network, and cloud workload creates recurring revenue and supports multi-line wallet expansion within each client. The customer base skews to SMBs, with named references drawn from small-business owners, alongside enterprise positioning. The firm is privately held; the input discloses no funding rounds, revenue figures, or headcount, limiting the precision of any scale-based assessment.

Name

Cyberpole IT Support inc.

Legal name

CyberPole IT Support inc.

Website

https://cyberpole.ca

Company type

Private

Operating status

Operating

Short description

CyberPole IT Support provides outsourced IT services to Canadian SMBs and enterprises, delivering managed IT, cybersecurity, cloud, integration, end-user support, and AI-enabled automation on subscription contracts across the Microsoft, AWS, and Cisco partner ecosystems.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Governance, Risk & Compliance (GRC) Managed Services (BPAEADAJ)

akta.pro secondary industries

Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud computing services
• End user support
• IT automation services

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring monthly revenue model based on fixed rates per device, server, network, or cloud service. The company offers predictable monthly costs for businesses with transparent pricing based on the number of endpoints or services managed.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

CyberPole delivers outsourced managed IT support services to Canadian businesses of all sizes, providing six integrated service modules: Cyber Security, Integration Services, End User Support, Managed IT Services, Cloud Computing Solutions, and Automation Services. The offering combines 24/7/365 monitoring, certified technology expertise, and fixed-rate monthly subscription pricing per device, server, network, or cloud service, delivered both remotely and onsite.

Product overview

CyberPole is an outsourced IT support provider offering a comprehensive portfolio of six integrated service modules: Cyber Security (EDR, network protection, user defense, VDR), Integration Services (endpoint to rack-mounted systems), End User Support (24x7 help desk, device management), Managed IT Services (network management, cloud administration, vendor management), Cloud Computing Solutions (cloud migration, infrastructure management), and Automation Services (RPA, AI workflows, business process automation). These services are designed to work together as a unified IT support ecosystem, providing end-to-end technology coverage from cybersecurity to cloud infrastructure to workflow automation for businesses of all sizes.

Differentiator

Problem solved

Functional benefit

Products and services

• Cyber Security Advanced cybersecurity solutions combining proactive defense tools and expert strategy for businesses. Includes Endpoint Detection and Response (EDR), network protection (firewall, access points, switches), user defense, data protection, security awareness training, and Vulnerability Detection Response (VDR).
• Integration Services Custom integration services connecting technology seamlessly from endpoint devices to complex rack-mounted systems, tailored to business needs to improve performance and reduce downtime.
• End User Support Comprehensive end-user assistance including 24x7 help desk support (remote or onsite), device setup and configuration, software installation and updates, user training and onboarding, and access and permissions management.
• Managed IT Services End-to-end technology support providing 24x7 support and monitoring, comprehensive network management, cloud administration, IT infrastructure optimization, vendor management, software and hardware procurement, and patch management.
• Cloud Computing Solutions Cloud services helping businesses leverage cloud power with scalable storage and computing resources, secure cloud infrastructure management, migration support, and ongoing optimization for performance, reliability, and growth.
• Automation Services Complete automation suite covering business operations, IT, cybersecurity, cloud, RPA, and AI-driven workflows to reduce manual effort, eliminate bottlenecks, improve accuracy, and accelerate productivity. Includes Business Process Automation, IT Automation, Cybersecurity Automation, Cloud Automation, Robotic Process Automation, and AI Powered Automation.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationTechnology partnership providing cloud infrastructure, productivity software, and enterprise solutions integration capabilities for CyberPole's managed IT services.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud computing partner enabling CyberPole to design, develop, and maintain custom cloud solutions for clients using AWS infrastructure.
• CiscocoreTechnology or IntegrationNetworking and security technology partner providing firewall, access points, switches, and network protection solutions.
• SophoscoreTechnology or IntegrationCybersecurity partner providing endpoint protection, EDR, and network security solutions as part of CyberPole's security offerings.
• SonicWallcoreTechnology or IntegrationNetwork security partner providing firewall and cybersecurity solutions for client protection.
• TelusminorChannel Partner/ Reseller/ DistributorCanadian telecommunications partner for connectivity and technology solutions distribution.
• TD SYNNEXminorChannel Partner/ Reseller/ DistributorTechnology distribution partner providing access to broad portfolio of IT products and solutions.
• CitrixcoreTechnology or IntegrationVirtualization and workspace technology partner enabling remote work and application delivery solutions.
• BitdefendercoreTechnology or IntegrationAntivirus and endpoint security partner providing malware protection and security solutions.
• KnowBe4coreTechnology or IntegrationSecurity awareness training partner providing cybersecurity training and simulated phishing solutions for client security programs.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• CDW Canada: CDW Canada is a large IT solutions and managed services provider serving Canadian SMBs and enterprises across hardware, software, and services. Directly comparable because of overlapping managed IT, security, and cloud service offerings targeting the same buyer segments.
• Wipro (Canada): Wipro provides IT outsourcing and managed security services globally including in Canada. Comparable as a large incumbent competing for the same enterprise managed services RFPs.
• Accenture Canada: Accenture Canada delivers IT outsourcing, managed services, and cybersecurity at enterprise scale. Comparable as a much larger incumbent pursuing the same enterprise IT support wallet.
• IBM Canada Managed Services: IBM Canada provides enterprise managed IT, cloud, and security services. Comparable as a broader incumbent with overlapping managed services and security capabilities targeting Canadian enterprise buyers.
• TELUS Business: TELUS Business delivers managed IT, security, and cloud services across Canada and is already a named distribution partner of CyberPole. Comparable as a much larger incumbent offering overlapping managed services and security.

Direct peers

• Scalar Decisions: Scalar Decisions (now part of CDW) is a Canadian IT services and security provider offering managed services and infrastructure solutions. Comparable on geography and the breadth of managed/security offerings.
• Jolera: Jolera is a managed IT and security services provider serving SMB and mid-market customers across North America. Comparable as a managed services and security peer targeting similar customer segments.
• Long View Systems: Long View Systems is a Canadian-headquartered IT services provider focused on hybrid cloud, managed services, and cybersecurity for mid-market and enterprise clients. Directly comparable on service mix and customer base.
• Compugen: Compugen is a Canadian-focused IT services and solutions provider offering managed services, cloud, and security to enterprise and mid-market customers. Closely comparable on geography, service portfolio, and customer-segment coverage.

Emerging players

• eSentire: eSentire is a Canadian-headquartered pure-play MDR/MSSP specializing in 24/7 managed detection and response. Comparable as a Canadian cybersecurity services peer with overlapping EDR/SOC capabilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cyberpole IT Support inc.