DUKE IT LTD

What DUKE IT LTD does

Duke IT LTD is a privately held UK managed IT services provider founded on 1 April 2025 by Connor Pollard (Managing Director, MBCS-certified) and Hannah Pollard (Director), operating from Newark, Nottinghamshire. The firm delivers a portfolio of integrated IT services to small and medium-sized businesses plus individual home users in the Newark and broader East Midlands area, including managed IT support, Microsoft 365 configuration (Teams, SharePoint, Exchange, OneDrive), computer repairs, hardware and software setup and installations, network infrastructure design and cabling, business broadband, VoIP phone systems, website hosting, Apple device support, and software solutions (virus protection, spam filtering, cloud backup, password managers, RMM, and cybersecurity training).

The underlying technology stack is built on third-party platforms rather than proprietary software: Microsoft 365, Draytek networking equipment, Pax8 cloud distribution, Xero for internal accounting, and startcontrol.com for remote support PIN-based sessions. Cybersecurity posture is underpinned by UK Cyber Essentials certification (first awarded 17 February 2026). The firm also acts as an implementation partner for third-party AI tools (ChatGPT, Microsoft Copilot, AI-driven security suites) rather than developing its own models.

Revenue mechanics are a mix of managed services contracts billed monthly, one-time professional services (installations, repairs), and recurring supply of software and cloud subscriptions. Pricing is quote-based with no publicly disclosed tiers. Go-to-market is sales-led and locally focused, using a three-step consultative process (The Chat, The Fix, The Future), supported by website SEO, blog content marketing, direct phone and email outreach, and Outlook-based call booking. The firm has no disclosed external funding and remains entirely founder-owned.

Name

DUKE IT LTD

Legal name

Duke IT LTD

Website

https://dukeitsupport.co.uk

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

1–10 employees

Short description

Duke IT LTD is a UK-based managed IT services provider founded in April 2025 in Newark, delivering Microsoft 365, networking, cybersecurity, VoIP, and computer support to small and medium-sized businesses and home users in the East Midlands.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYBPAEAJAB

ITIL/ITSM Process Consulting & Implementation

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

• Managed IT services
• Microsoft 365 solutions
• Network infrastructure support
• Business broadband services
• VoIP phone systems

Headquarters

HQ city

Newark

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Support Services: Managed service provider offering ongoing IT support and solutions for business clients, including troubleshooting, maintenance, and technology management
2. Professional Services: One-time services including computer repairs, setup and installations, network infrastructure deployment, and software configuration
3. Software Solutions: Supply and configuration of software including virus protection, spam filtering, Microsoft 365, cloud backup, password managers, and RMM tools

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Duke IT LTD provides managed IT support and technology solutions for small and medium businesses in Newark and the surrounding Nottinghamshire area. Its core offering combines ongoing managed IT services with specialised one-time professional services covering computer repairs, Microsoft 365 setup and management, network infrastructure design, business broadband, VoIP phone systems, website hosting, Apple device support, and proactive cybersecurity. The business is differentiated by a jargon-free, relationship-led service approach delivered by a small founder-led team using a three-step process: consultation, implementation, and ongoing support.

Product overview

Duke IT LTD operates as a managed IT services company offering a portfolio of integrated support services rather than a single software product. Their core offering combines human-delivered technical support with multiple specialized services including Computer Repairs, Microsoft 365 Solutions, Setup & Installations, Software Solutions (virus protection, backup, RMM, cybersecurity training, password management), Network Infrastructure, Business Broadband, VoIP Phone, Website Hosting, and Apple Products Support. These services are designed to work together as a comprehensive business IT solution, providing end-to-end support from hardware installation through ongoing maintenance and cybersecurity protection.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Comprehensive ongoing IT support service for home and business clients covering troubleshooting, cybersecurity, and proactive monitoring to minimise downtime and keep teams productive.
• Computer Repairs Expert hardware and software repair service for PCs and devices including virus removal, system performance optimisation, and troubleshooting of slow or failing computers for home and business users.
• Microsoft 365 Solutions Complete Microsoft 365 implementation and management including Teams, SharePoint, Exchange, and OneDrive configuration, email migration, cloud storage setup, and ongoing support for business clients.
• Setup & Installations Professional hardware and software installation service for new PCs, laptops, printers, routers, NAS drives, and full office setups, including planning, configuration, and delivery.
• Software Solutions Customised software supply and configuration including virus protection, spam filtering, cloud backup, cybersecurity training, password management, RMM (Remote Management and Maintenance), and cloud email signatures for business clients.
• Network Infrastructure Network design, installation, and management service including cabling, routers, switches, Wi-Fi access points, firewalls, VLANs, and network configuration to deliver reliable business connectivity.
• Business Broadband Business broadband service offering full fibre, 4G and 5G mobile internet, and backup lines with automatic failover, partnered with leading providers for high-speed reliable connections.
• VoIP Phone

Quantifiable outcome

• Minimal downtime through prompt response and reliable solutions

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• Pax8coreStrategic or Co-development PartnerPax8 awarded Duke IT with MSP (Managed Service Provider) Award. Pax8 is a cloud-focused technology distributor. The partnership provides Duke IT access to cloud solutions and vendor relationships for serving their SMB customers.
• MicrosoftcoreTechnology or IntegrationMicrosoft Partner status indicated on website. Duke IT provides Microsoft 365 solutions, Teams integration, SharePoint, Exchange, and cloud services to customers. Microsoft certifications and partner network access.
• Printing Company PartnershipminorStrategic or Co-development PartnerPartnership with a printing company to supply and set up onsite printers as part of setup and installation services. Makes the setup process more comprehensive for customers.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• SCC: Large European IT services and solutions provider offering managed services, networking, and unified communications — comparable in service lines but operates at vastly larger scale.
• Softcat: Major UK IT infrastructure provider and Microsoft partner offering licensing, networking, and managed services — overlaps with Duke IT's Microsoft 365 and networking offerings but serves a much larger customer base.
• Daisy Corporate Services: Major UK managed IT services, communications, and cloud provider — comparable in service portfolio (especially VoIP, broadband, and managed IT) but at significantly larger scale.

Direct peers

• Circle Cloud: UK MSP delivering Microsoft 365, Azure, and managed IT support to small and mid-sized businesses — comparable in customer segment and Microsoft-centric stack.
• Bluecube Technology Solutions: UK managed IT services provider offering cloud, Microsoft 365, networking, and cybersecurity to SMBs — directly comparable in customer size and service offering.
• Optimising IT: UK managed IT services provider offering Microsoft 365, cloud, and support for SMBs — comparable in service breadth and customer segment, though slightly larger.
• Littlefish: UK-based managed IT services and support provider targeting SMB and mid-market clients with a comparable service portfolio (Microsoft 365, networking, cybersecurity, service desk).
• Byte Limited: UK-managed IT services provider serving SMBs with Microsoft 365, cloud, and support services — directly comparable in service mix and customer segment to Duke IT.
• Haptic Networks: UK-based managed IT services provider for SMBs offering IT support, Microsoft 365, networking, and cybersecurity — comparable in size, geography, and service mix.

Regional players

• Rise (formerly I&C): European managed services provider with Microsoft Modern Work and Security specialisations, comparable to Duke IT's Microsoft 365 and cybersecurity focus but serving a broader geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/duke-it-newark

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DUKE IT LTD