What OPENSOURCE ICT SOLUTIONS LIMITED does

Opensource ICT Solutions Limited (OICTS), founded in 2018 and headquartered in Haarlem, Netherlands, is a privately held professional services firm that specializes exclusively in the Zabbix open-source monitoring platform. The company operates across four jurisdictions (Netherlands, Belgium, United Kingdom, and United States) through separate legal entities — Opensource ICT Solutions B.V. (NL/BE), Opensource ICT Solutions Limited (UK), and Opensource ICT Solutions LLC (US) — with multi-language support in English, Dutch, and French.

The product portfolio covers the full Zabbix lifecycle: official Zabbix certification training (User through Expert levels plus extras such as Database Monitoring, API Automation, SNMP Monitoring, and Visualization), tiered Zabbix support subscriptions (Silver through Global-I with 8×5 to 24×7 coverage and SLA-backed response times), bespoke consultancy (architecture design, implementation, dashboards, scalability), MSP-specific support tiers, and Managed Zabbix services in both cloud (priced per NVPS at $45–$2,750/month, undercutting official Zabbix Cloud by up to 45%) and on-premise variants. Additional offerings include custom Zabbix template development for major network and platform vendors, and free ecosystem tools (NVPS Calculator, CRON-to-Zabbix converter, custom Dashboard widgets). The underlying technology is the Zabbix platform itself; OICTS' proprietary contribution is consultancy IP, custom templates and widgets, and operational tooling around it. Certifications include ISO 9001, ISO 14001, and ISO 27001.

The business model blends professional services (training and consultancy, billed per participant or per engagement) with recurring revenue streams (annual support subscriptions and monthly managed cloud services). The company is an official Zabbix Premium Delivery Partner in the Netherlands and certified delivery partner in Belgium, the UK, and the USA, holds first Premium Zabbix Partner status in BeNeLux, and is Diamond Sponsor of Zabbix Summit 2026. Customers are primarily enterprise IT organizations, managed service providers, and individual IT professionals; go-to-market is consultative direct sales supplemented by a website-led inbound motion and the Zabbix partner channel.

Name

OPENSOURCE ICT SOLUTIONS LIMITED

Legal name

Opensource ICT Solutions B.V.

Website

https://oicts.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Opensource ICT Solutions Limited is a Netherlands-headquartered professional services firm specializing exclusively in Zabbix monitoring, offering official training, consultancy, support subscriptions, and managed cloud and on-premise Zabbix services to enterprise IT organizations, managed service providers, and IT professionals across Europe and the United States.

Ownership category

akta.pro rank

Product category

IT Infrastructure Monitoring Services

NAICS

Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Operations Outsourcing (NOC Services) (BPAEAMAD)

Keywords

• Zabbix monitoring services
• IT infrastructure monitoring
• Managed monitoring services
• Open-source observability
• IT consultancy training

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Official Zabbix Training Courses: Revenue generated from delivering official Zabbix certification training (Certified User, Specialist, Professional, Expert, and extra courses). Training is offered online and on-site in multiple languages. Pricing is per participant per course, with separate exam fees. Courses include extra offerings such as Database Monitoring, SNMP Monitoring, Automation with Zabbix API, Advanced Security Administration, Problem/Anomaly Detection, and Zabbix Visualisation.
2. Zabbix Support Subscriptions: Reselling official Zabbix support tiers (Silver, Gold, Platinum, Enterprise, Global I) with varying SLA guarantees, response times, support hours, and included training vouchers. Revenue is recurring annual subscription-based. MSP-specific support tiers (MSP500 through MSP100K) are also resold, targeting managed service providers.
3. Zabbix Consultancy Services: Bespoke consulting engagements covering Zabbix architecture design, implementation, dashboard creation, user management, maintenance, and scalability planning. Billed as professional services engagements.
4. Managed Zabbix (Cloud and On-Premise): Fully managed Zabbix hosting and operations offered as a service. Cloud tier is priced per NVPS (New Values Per Second) with 7 tiers (Nano through 2xLarge), billed monthly. On-premise managed services are tailored engagements. The offering is positioned as more flexible and cost-effective than official Zabbix Cloud.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Opensource ICT Solutions is a specialist services company that operates exclusively around the Zabbix open-source monitoring platform. It sells four interconnected service lines to enterprise and mid-market customers: Zabbix consultancy (architecture, implementation, dashboards, maintenance), official Zabbix training and certification, resold official Zabbix support subscriptions (Silver through Global-I plus MSP tiers), and managed Zabbix delivered as cloud or on-premise hosting.

Product overview

OPENSOURCE ICT SOLUTIONS LIMITED is a professional services company specializing exclusively in Zabbix, an open-source monitoring platform. The company offers a portfolio of interconnected services: Zabbix Consultancy (architecture design, implementation, configuration), Official Zabbix Support (tiered SLAs from Silver to Global-I), Zabbix Training/Academy (certification courses from User to Expert levels plus specialized extras), Managed Zabbix (both cloud and on-premise delivery), MSP Support tiers, and Template Building Services. These services form a complete Zabbix lifecycle offering from initial design through ongoing operations, unified by the company's status as a Zabbix Premium Delivery Partner.

Differentiator

Problem solved

Functional benefit

Products and services

• Zabbix Consultancy Services Bespoke professional consulting engagements covering Zabbix architecture design, implementation, configuration, dashboard creation, user management, maintenance, and scalability planning for enterprise IT organizations running Zabbix monitoring.
• Official Zabbix Support Resold tiered technical support subscriptions for Zabbix deployments (Silver, Gold, Platinum, Enterprise, Global-I) offering varying SLA response times, support hours, emergency response, performance tuning, customer success management, and training vouchers.
• Zabbix Training (Zabbix Academy) Official Zabbix certification training courses including Certified User, Specialist, Professional, and Expert levels, plus extra courses in database monitoring, API automation, pre-processing, security administration, problem detection, SNMP monitoring, and visualization, delivered online and on-site globally.
• Managed Zabbix (Cloud) Fully managed Zabbix cloud hosting service with tiered usage-based pricing per NVPS (Nano through 2xLarge), including setup, maintenance, upgrades, dedicated tenant instances, S3 storage, static public IP, and once-per-month updates, positioned as more cost-effective than official Zabbix Cloud.
• Managed Zabbix On-Premise Fully managed Zabbix operations for on-premise deployments, handling database, application, OS, and integrations for organizations that require data to remain within their own infrastructure.
• Zabbix MSP Support Managed Service Provider support tiers (MSP500 through MSP100K) for MSPs using Zabbix to monitor customer infrastructure, offering unlimited customers, servers, proxies, and metrics with varying SLA guarantees and training voucher inclusion.
• Template Building Services Custom Zabbix monitoring template development for network devices (Cisco, Juniper, Extreme Networks, HP), operating systems (Linux, Windows, BSD), virtualization platforms, databases, cloud services, and custom applications via APIs or log analysis.
• Zabbix Certified Professional Training (LinkedIn Learning) Online course for Zabbix Certified Professional training certification distributed via the LinkedIn Learning marketplace.
• Zabbix Certified Specialist Training (LinkedIn Learning) Online course for Zabbix Certified Specialist training certification distributed via the LinkedIn Learning marketplace.

Quantifiable outcome

• Managed Zabbix Cloud pricing is up to 45% lower than official Zabbix Cloud pricing for equivalent tiers
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• ZabbixcoreChannel Partner/ Reseller/ DistributorOpensource ICT Solutions is an official Zabbix Premium Delivery Partner in the Netherlands and certified delivery partner in Belgium and the United States. The company resells Zabbix support services, provides official Zabbix training, and delivers managed Zabbix solutions as an authorized Zabbix partner.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Splunk: Enterprise observability and SIEM platform that absorbs infrastructure monitoring workloads via Splunk Observability Cloud; competes for the same IT operations budget pool as Zabbix deployments.
• ManageEngine (Zoho): Broad IT monitoring suite (Applications Manager, OpManager, Site24x7) addressing the same enterprise use cases as Zabbix; competes on integrated commercial tooling rather than open-source specialist services.
• Elastic: Elastic Observability stack (Elasticsearch, Kibana, APM) is increasingly used as an alternative to Zabbix for enterprise log and infrastructure monitoring; competes for the same observability spend.
• LogicMonitor: SaaS-based infrastructure monitoring platform with a managed-services delivery model comparable to OICTS's managed Zabbix cloud; addresses similar enterprise and MSP customers.
• Datadog: SaaS-native observability platform competing for the same enterprise IT monitoring budgets that OICTS targets with Zabbix; broader portfolio (APM, logs, security) but lacks OICTS's specialist-services model.
• Paessler (PRTG): PRTG Network Monitor is a long-standing infrastructure monitoring competitor to Zabbix, with a commercial licensing model; comparable in addressing IT administrator and MSP monitoring needs.
• New Relic: Full-stack observability platform competing for cloud-era monitoring budgets that OICTS addresses with Zabbix-based managed services; broader APM-first orientation.
• Grafana Labs: Open-source observability stack (Grafana, Loki, Tempo, Mimir) increasingly positioned as an alternative to Zabbix in modern enterprise environments; relevant as an adjacent competitor for the same DevOps/SRE audience.

Others

• Zabbix SIA: The vendor of the underlying Zabbix monitoring platform; OICTS operates as an authorized Premium Delivery Partner, reselling support tiers, official training, and cloud services from Zabbix.

Direct peers

• Checkmk: Open-source infrastructure monitoring tool with a commercial edition and partner/service-provider ecosystem; most directly comparable to Zabbix in technology and target buyer (IT administrators and MSPs).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/opensource-ict-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OPENSOURCE ICT SOLUTIONS LIMITED