What CSC Telecom does

CSC Telecom Estonia (OÜ CSC Telecom Estonia) is a Tallinn-based business telecommunications provider founded in 2004 that delivers cloud communications, messaging, AI voice, contact center, and managed IT services to small, medium and enterprise customers across the Baltic States (Estonia, Latvia, Lithuania). The company describes itself as a long-standing Baltic leader in customer-service solutions and operates multilingual (Estonian, Russian, English) websites at csc.ee, serving both private-sector business clients and government/state and municipal organizations undertaking digital-communication modernization.

CSC Telecom's core technology stack centers on cloud PBX (VoIP Business Phone) and SIP trunking secured by Audiocodes SBC session border controllers, integrated with Microsoft Teams for unified communications, and supported by a wide CRM connector footprint across Bitrix24, Pipedrive, AmoCRM, HubSpot, Zoho, VTiger, Salesforce and Microsoft Dynamics. The company distributes Yealink IP phones, DECT devices and conference hardware, resells 3CX VoIP phone system and Xcally omnichannel contact center platforms as official Baltic partner, and runs a Multi-SMS marketing/notification platform with HTTP API connectivity. A branded AI solutions line — CSC Voice AI, CSC Multi AI Agent, CSC AI Cloud and CSC AI Secretary — layers audio and NLP capabilities onto existing telephony and messaging workflows. Additional IT services include Microsoft 365, web hosting, network installation, WiFi, video surveillance, remote support (Kaugabi) and infrastructure solutions.

The business model is dominated by monthly recurring subscriptions per line or user (VoIP from €3.90/line/month, Business Estonia €5.55/month, Cloud PBX and CRM connector at €70/month + €50 connection, Cloud IVR from €10/month, Cloud Conference from €50/month) supplemented by usage-based SMS pricing (€0.05-€0.059 per message by Baltic destination), Yealink hardware sales or rental, activation/annual fees for premium local numbers and 800/900-series numbers, and professional services for deployment and integration. CSC sells exclusively through direct channels (inquiry-led website, inside sales at +372 610 9099, and consultative engagement for enterprise solutions), and expanded its IT-services capability in 2020 by acquiring the IT business of Levikom Eesti OÜ. The company has 11-50 employees, no disclosed revenue, no outside funding and is privately held.

Name

CSC Telecom

Legal name

OÜ CSC Telecom Estonia

Website

https://csc.ee

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

CSC Telecom Estonia is a Tallinn-based provider of business cloud communications (VoIP/Cloud PBX), SMS, AI voice agents, contact center (3CX/Xcally), and managed IT services for SMB, enterprise, and public-sector customers across the Baltic States, with 20+ years of operating history.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Custom Computer Programming Services (541511)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industries

SMS/RCS Messaging Platforms (BPAMACAF), Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL), General Customer Service & Contact Center Operations (BPAAAAAA), CRM Managed Services & Support (BPAEAGAD)

Keywords

• Business VoIP services
• Cloud PBX solutions
• SMS marketing platform
• Contact center solutions
• Managed IT services

Headquarters

HQ city

Tallinn

HQ country

Estonia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Telecommunications Subscription Services: Monthly subscription fees for VoIP business phone, SIP trunk, cloud PBX, and related services. Customers pay recurring fees per line or per user with tiered plans (Business, Business Estonia).
2. Cloud and Contact Center Solutions: Subscription and license fees for cloud services including call recording, IVR, conference, fax, and contact center solutions (Xcally, 3CX). Pricing varies by number of agents or concurrent users.
3. SMS Usage-Based Services: SMS messages charged per unit with rates varying by destination country (Estonia, Latvia, Lithuania). No connection or subscription fees; customers pay only for sent SMS messages. Supports API integration for custom platforms.
4. IT Services: Managed IT services including Microsoft 365, web hosting, video surveillance, IT support, and infrastructure solutions.
5. IP Phone Hardware Sales and Rental: Yealink IP phones, DECT devices, conference phones, headsets, and accessories sold or rented to business customers. Hardware is offered as part of VoIP deployment packages.
6. Professional Services: Implementation, integration, and consulting services for deploying cloud PBX, contact center, and network infrastructure solutions.
7. Phone Number Services: Revenue from local numbers (including premium tiered numbers), international numbers, 800/900 serial numbers, and short numbers. Includes monthly fees, activation fees, and annual renewal fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

CSC Telecom provides business telecommunications and managed IT services to companies across the Baltic States. Its core offerings include cloud-based VoIP business telephony and SIP trunking, cloud PBX, omnichannel contact center platforms (Xcally and 3CX), SMS marketing and messaging services, and a layered set of proprietary AI communication tools (CSC Voice AI, CSC Multi AI Agent, CSC AI Cloud, CSC AI Secretary). The portfolio also covers CRM solutions, numbering services, business internet, Microsoft 365 deployment, web hosting, remote IT support, and Yealink IP phone hardware sales or rental.

Product overview

CSC Telecom operates as a telecommunications and IT services provider offering an integrated portfolio of business communication solutions. The core offering centers on VoIP Business Phone (Cloud PBX) as the primary telecommunications platform, supplemented by MS Teams Voice Service and SIP-Trunk for expanded voice connectivity. The company provides two contact center platforms: Xcally Contact Centre (unified omnichannel platform with voice, SMS, chat, email) and 3CX VoIP Phone Station (software PBX with advanced call routing). For messaging, MULTI SMS serves as the primary SMS marketing platform, complemented by API Integration for SMS and E-mail to SMS services. CRM offerings include Bitrix24 CRM partnership and proprietary All-In-One CSC CRM. AI capabilities are delivered through CSC Voice AI (voice interactions), CSC Multi AI Agent (automation), CSC AI Cloud (infrastructure), and CSC AI Secretary (administrative tasks). Cloud services include Mobile Control, IVR, Conference, and Fax. Numbering services cover Local, International, 800/900 Serial, and Short Numbers. IT services include Microsoft 365, Web Hosting, Remote Support, Video Surveillance, IT Support, and Infrastructure Solutions. Equipment includes Yealink IP phones available for purchase or rental. The portfolio is positioned for business customers requiring comprehensive telecommunications with integrated AI and CRM capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP Business Phone (Cloud PBX) Cloud-hosted virtual PBX that replaces on-premise telephone equipment for businesses of any size, offering short numbering, call forwarding, web interface management, corporate phone book, parallel calls, call reports, queues, voicemail, conference calling, and CRM integration for call tracking and analytics.
• MS Teams Voice Service Voice integration service that enables Microsoft Teams users to make and receive business calls through the Teams interface, delivering unified communications on top of the Teams client.
• SIP-Trunk SIP trunking service that provides scalable VoIP connectivity between CSC Telecom's network and customer telephone systems for outbound and inbound calling.
• Xcally Contact Centre Omnichannel contact center platform unifying voice, IVR, SMS, chat, email, and fax with real-time analytics, contact management, and dialer capabilities, available in GOLD and ULTIMATE tiers.
• 3CX VoIP Phone Station Software-based IP PBX with call center functionality, real-time queue monitoring, advanced call routing, wallboard reporting, and CRM integrations, available in Standard, PRO, and Enterprise editions.
• MULTI SMS SMS marketing and messaging platform for mass distribution, two-way messaging, personalization, contact list management, and campaign analytics, priced per message by destination country across the Baltic States.
• Bitrix24 CRM Customer relationship management platform for sales automation, customer information management, marketing automation, and analytics, offered in partnership with Bitrix24 and integrated with CSC telephony and SMS.
• All-In-One CSC CRM Unified CSC-branded CRM combining customer management, email and SMS marketing, sales tracking, and communication channel integration in a single platform.
• CSC Voice AI AI-powered voice interaction service providing automated voice responses and customer service capabilities using artificial intelligence for business communications.
• CSC Multi AI Agent Multi-agent AI system enabling automated business process workflows and customer service automation across multiple AI agents.
• CSC AI Cloud Cloud-based AI infrastructure service supporting generative AI and machine learning capabilities for business communication and automation applications.
• CSC AI Secretary AI-powered virtual secretary service providing automated administrative and communication assistance using natural language processing.
• Business Internet High-speed optical fiber business internet service with symmetric upload and download speeds, backed by 99% status notification within 1 hour technical support.
• Microsoft 365 for Business Microsoft 365 licensing, deployment, and support services for business productivity suites.
• Web Hosting Website and server hosting services for business web presence and infrastructure.
• IT Support Ongoing IT technical support and IT manager services for business customers requiring continuous technology assistance.
• Remote Support (Kaugabi) TeamViewer-based remote IT support service for Windows and Mac that enables customer assistance without on-site visits.
• Office Network Installation Local area network design and installation service for business offices, including secure wireless networks, administration, modernization, and security audits.
• WiFi Solutions Wireless network solutions including office WiFi, public visitor WiFi, and internal enterprise networks with planning, configuration, and maintenance services.
• Video Surveillance Video monitoring and surveillance solutions for business premises and facilities.
• Infrastructure Solutions Business infrastructure IT solutions covering enterprise technology deployments and management.
• Pexip Video Conference Enterprise video conferencing solution for secure and scalable online meetings.
• Yealink IP Phones Complete portfolio of Yealink IP desk phones, executive models, conference phones, DECT devices, and accessories, available for purchase or rental alongside CSC Telecom VoIP deployments.

Quantifiable outcome

• SMS messages reach 98% of customers, compared to ~25% for email
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability6 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core.

• Levikom Eesti OÜcoreStrategic or Co-development Partner · 1 January 2020CSC Telecom acquired the IT business of Levikom Eesti OÜ at the end of 2020. This acquisition brought additional customer portfolio, strong competencies in providing IT services to business clients, and a qualified and experienced IT team. The acquisition expanded CSC Telecom's capabilities to provide combined IT and telecommunications services.
• XcallycoreTechnology or IntegrationCSC TELECOM is the official partner of Xcally, providing the Xcally Contact Centre solution as a unified customer service platform. The partnership enables CSC to offer multi-channel contact center capabilities including voice, IVR, chat, email, SMS, and social media integration with CRM. Xcally provides the underlying contact center platform while CSC Telecom delivers, implements, and supports the solution for business customers in the Baltic market.
• 3CXcoreTechnology or IntegrationCSC TELECOM is an official partner of 3CX, reselling and supporting the 3CX VoIP phone system. The partnership provides CSC customers with enterprise-grade VoIP telephone station capabilities including call queuing, real-time reporting, wallboard monitoring, CRM integrations, and mobile/desktop clients. CSC Telecom acts as the local partner for 3CX deployments in the Baltic region.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Twilio: Global cloud communications platform providing programmable voice, SMS, and contact center APIs. Competes with CSC's API-first motion for developer-led and multinational customers operating in the Baltics.
• Elisa Eesti: Finnish-Baltic telecom group with Estonian operations offering business connectivity, cloud communications, and IT services. Competes with CSC for Estonian enterprise customers across voice and contact center.
• Telia Eesti: Incumbent Estonian telco offering fixed, mobile, and enterprise communications including cloud PBX and contact center solutions. Directly competes with CSC in the Estonian business segment but with vastly broader portfolio and scale.
• Vonage (Ericsson): Global cloud communications provider owned by Ericsson, offering UCaaS, CCaaS, and APIs that overlap with CSC's cloud PBX, contact center, and SMS services for enterprise customers.
• Tele2 Eesti: Major Estonian mobile and business communications operator with comparable enterprise telephony and connectivity offerings. Significantly larger than CSC and competes for the same mid-market and enterprise voice customers.

Direct peers

• Messente Communications: Estonian business messaging provider offering SMS, WhatsApp, and Viber APIs with global reach. Direct overlap with CSC's MULTI SMS platform and similar Baltic-rooted, developer-focused GTM.
• MessageBird (Bird): European cloud communications platform offering SMS, voice, and omnichannel customer engagement. Closely comparable to CSC's MULTI SMS plus contact center stack, and competes head-on for pan-European business customers.
• Sinch: Swedish-headquartered cloud communications company providing messaging, voice, and verification APIs. Closely mirrors CSC's SMS, voice, and user verification services and targets similar enterprise developer and marketing use cases.

Regional players

• Bite Group: Baltic mobile operator with enterprise telephony, cloud, and connectivity services competing with CSC across Latvia and Lithuania. Similar Baltic-only footprint but larger scale.
• LMT (Latvijas Mobilais Telefons): Latvian mobile and business communications operator that competes with CSC's Latvian local-number, SMS, and enterprise voice offerings. Comparable product mix but focused on Latvia rather than Estonia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/csc-telecom-estonia

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSC Telecom