Total Choice Communications, Inc.
Total Choice Communications is an independent telecom master agent and managed services provider, founded in 2003 and based in Hartwell, Georgia. It assembles voice, data, cloud, and security solutions from 100+ supplier partners for over 5,000 U.S. business locations across restaurant franchises, auto dealerships, healthcare, and multi-family housing.
- Company typePrivate
- Founded2003
- HeadquartersDacula, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Total Choice Communications, Inc. does
Total Choice Communications, Inc. (TCC) is a privately held, independent telecommunications master agent and managed services provider founded in 2003 and headquartered in Hartwell, Georgia. The company operates as a single-source broker for U.S. businesses, assembling customized voice, data, cloud, and cybersecurity solutions from a network of 100+ supplier partners — including tier-1 carriers (AT&T, Comcast, Lumen, Verizon), UCaaS/CCaaS platforms (RingCentral, 8x8, Vonage, Genesys), hyperscalers (AWS, Azure, GCP), and infrastructure providers (Equinix, Aryaka, Nitel). TCC's core proposition is vendor-agnostic solution design plus 24/7 live-human support acting as a single accountability layer between clients and carriers.
The company's product portfolio is organized into four pillars: Cloud Solutions (BaaS, CCaaS, DaaS, IaaS, ITaaS, PaaS, PSaaS, SaaS, hosted Exchange, M365, SharePoint, colocation, disaster recovery, MDM, SD-WAN); Data Solutions (fiber, ethernet, dedicated internet, MPLS, private line, SDN, wholesale data, cloud connect, data center/hosting); Security Solutions (firewall, IDS/IPS, network security monitoring, PCI compliance, penetration testing, incident response, zero trust, unified threat management); and Voice Solutions (UCaaS, VoIP, hosted PBX, SIP trunking, ISDN PRI, unified messaging, cloud-based contact center, cellular, toll-free). The architecture is broker-and-integrator rather than proprietary-platform: TCC does not own the underlying network or software stack but curates and manages multi-vendor deployments for clients.
TCC serves over 5,000 locations across the United States, with primary verticals in multi-location restaurant franchises (Papa John's franchisees, Domino's, Jersey Mike's, Huey Magoo's, Tropical Smoothie Cafe), auto dealerships (Toyota, Cadillac, Nissan, Mahon Auto Ford), healthcare providers, multi-family housing, and SMB-to-enterprise/wholesale businesses. GTM is primarily direct: a website-driven 'Request a Free Quote' funnel combined with phone outreach and a referral channel fueled by long-tenured client testimonials. Revenue mechanics combine carrier/supplier commissions on telecom spend with recurring managed-services revenue on cloud, security, and UCaaS engagements, contracted on a multi-year basis with quote-based pricing and no public tiers. The company is owner-operated by Jeremy Duffy and operates with a lean 1-10 person team, with no disclosed institutional investment, M&A activity, or external funding rounds.
Total Choice Communications, Inc. firmographics
Firmographics- Name
- Total Choice Communications, Inc.
- Legal name
- Total Choice Communications, Inc.
- Website
- https://totalchoicecom.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Total Choice Communications is an independent telecom master agent and managed services provider, founded in 2003 and based in Hartwell, Georgia. It assembles voice, data, cloud, and security solutions from 100+ supplier partners for over 5,000 U.S. business locations across restaurant franchises, auto dealerships, healthcare, and multi-family housing.
- Ownership category
- akta.pro rank
Total Choice Communications, Inc. industry classification
Industry- Product category
- Telecommunications Brokerage Services
- NAICS
- All Other Telecommunications (5178)
- SIC
- Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Total Choice Communications, Inc. is headquartered
LocationHeadquarters
- HQ city
- Dacula
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Total Choice Communications, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Infrastructure
Revenue model
- Telecom Brokerage and Advisory Services: TCC generates revenue as an independent telecommunications broker/advisor by negotiating and managing telecom contracts on behalf of clients. They leverage relationships with 100+ carrier partners to secure competitive rates and pass savings to clients while earning commissions or fees from suppliers.
- Cloud Solutions and Managed IT: Revenue from delivering cloud solutions including BaaS, CCaaS, DaaS, IaaS, PaaS, SaaS, colocation, disaster recovery, managed cloud services, and outsourced IT support (MSP services).
- Security Services: Revenue from providing cyber security solutions including firewall, IDS/IPS, network security monitoring, penetration testing, PCI compliance, incident response, and unified threat management.
- Voice/UCaaS Solutions: Revenue from voice solutions including VoIP, hosted PBX, SIP trunking, UCaaS, unified messaging, and long-distance services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom solutions based on client needs and supplier combinations |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
Total Choice Communications, Inc. product offering
Product offeringCore offering
Total Choice Communications is an independent telecommunication broker and managed service provider that delivers cloud, data, security, and voice solutions to businesses across multiple locations. The company leverages relationships with 100+ supplier partners to source, design, and manage customized telecommunications and IT solutions for multi-site enterprises, supported by bundled managed services and 24/7 customer support.
Product overview
Total Choice Communications, Inc. is an independent telecommunications agent and managed service provider offering a comprehensive portfolio of telecom, cloud, and cybersecurity solutions. Their product portfolio consists of four core service areas: Cloud Solutions (including BaaS, CCaaS, DaaS, IaaS, ITaaS, PaaS, PSaaS, SaaS, SD-WAN, and managed cloud services), Data Solutions (including fiber, ethernet, dedicated internet, MPLS, private line, cloud connect, and wholesale data services), Security Solutions (including network security, firewall, compliance audits, PCI compliance, incident response, IDS/IPS, penetration testing, and zero trust), and Voice Solutions (including UCaaS, VoIP, hosted PBX, SIP trunking, ISDN PRI, unified messaging, and toll-free services). They act as a single-source broker managing relationships with multiple suppliers and carriers to deliver customized solutions to businesses across the United States.
Differentiator
Problem solved
Functional benefit
Products and services
- Cloud Solutions Managed cloud services designed for multi-location businesses, providing scalable cloud infrastructure and migration support sourced through the company's 100+ supplier partners.
- Data Solutions Data connectivity and networking solutions for distributed business locations, including dedicated internet access and network infrastructure sourced through carrier partners.
- Security Solutions Network security solutions for multi-location businesses, including threat management and monitoring delivered through the company's supplier partner network.
- Voice Solutions Voice and unified communications services for distributed enterprises, sourced from the company's 100+ carrier and supplier partners.
- Total Care Managed Services Managed service offering that provides ongoing support and management of telecommunications and IT solutions for multi-location business clients.
- Total Care Plus Premium managed service tier providing enhanced support and management capabilities beyond the standard Total Care offering for multi-location business clients.
Quantifiable outcome
- 5,000+ locations served with voice and data solutions
- +2 more outcomes
Companies that use Total Choice Communications, Inc.
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles2 records
Total Choice Communications, Inc. technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
Feature6 records
Total Choice Communications, Inc. partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core.
- AT&T BusinesscoreAT&T Business provides network connectivity and telecom services. TCC leverages AT&T's network infrastructure to deliver solutions to clients with multi-location needs across the United States.
- Comcast BusinesscoreComcast Business provides broadband, Ethernet, and network solutions. TCC partners with Comcast to offer business-grade connectivity options.
- LumencoreLumen (formerly CenturyLink) provides enterprise fiber, network, and cloud connectivity solutions. TCC integrates Lumen's network services into client solutions.
- RingCentralcoreRingCentral provides cloud-based UCaaS, VoIP, and team messaging solutions. TCC offers RingCentral as part of their unified communications portfolio.
- ZoomcoreZoom provides video conferencing and collaboration tools. TCC integrates Zoom into their cloud and unified communications solutions.
- VonagecoreVonage provides cloud VoIP, business communications, and API solutions. TCC offers Vonage services as part of their voice solutions portfolio.
- 8x8core8x8 provides cloud contact center, UCaaS, and communication solutions. TCC integrates 8x8's CCaaS and UCaaS offerings into client solutions.
- AWScoreAmazon Web Services provides cloud infrastructure (IaaS, PaaS, SaaS) through global data centers. TCC leverages AWS for cloud migration, hosting, and managed services.
- Microsoft AzurecoreMicrosoft Azure provides cloud computing services including SaaS, PaaS, IaaS, and Azure ExpressRoute for hybrid connectivity. TCC offers Azure solutions and migrations.
- Google Cloud PlatformcoreGoogle Cloud Platform provides cloud services including SaaS, PaaS, IaaS, and Google Cloud Interconnect. TCC integrates GCP into their cloud solution portfolio.
- EquinixcoreEquinix provides data center colocation, interconnection, and hybrid cloud infrastructure globally. TCC leverages Equinix for colocation and data center hosting services.
- AryakacoreAryaka provides SD-WAN and managed WAN solutions globally. TCC partners with Aryaka to deliver SD-WAN solutions for multi-location business connectivity.
- GenesyscoreGenesys provides customer experience and contact center solutions. TCC offers Genesys CCaaS solutions as part of their contact center offerings.
- NitelcoreNitel provides network connectivity, fiber, and managed services. TCC partners with Nitel for network infrastructure solutions.
- Cox BusinesscoreCox Business provides broadband, Ethernet, and voice solutions for businesses. TCC integrates Cox Business services into regional client solutions.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
Total Choice Communications, Inc. competitors and assessment
Company assessmentDirect peers
- Avant Communications: Master agent and technology services distributor offering voice, data, cloud, and security through carrier partnerships to a sub-agent channel — same supplier-aggregation model as TCC.
- Jenne: Technology distributor and master agent for UCaaS, networking, and cloud solutions to resellers and agents — directly overlaps TCC's supplier portfolio and channel model.
- Bridgepointe Technologies: Telecom and cloud broker aggregating solutions from carriers and providers for mid-market and enterprise clients, comparable to TCC's independent-agent positioning.
- Pax8: Cloud broker/distributor aggregating SaaS, IaaS, security, and UCaaS solutions for MSPs and SMBs — analogous broker-of-record model, though more cloud-centric than TCC.
- Intelisys: Tech services distributor and master agent (now part of ScanSource) connecting suppliers with a network of sales partners across UCaaS, cloud, and connectivity — directly comparable broker-of-record business model.
- Telarus: Largest US telecom master agent and cloud services distributor, partnering with carriers and UCaaS providers to deliver solutions through a sub-agent network — the same model TCC operates, just at much greater scale.
Broad incumbents
- CDW: Large-scale IT solutions provider serving mid-market and enterprise with networking, cloud, security, and collaboration services — overlapping capabilities with TCC across multi-location commercial customers.
- ScanSource: Global technology solutions distributor (and parent of Intelisys) offering voice, networking, cloud, and security through a broad partner channel — much larger incumbent in the same broker/distribution space.
- Insight Enterprises: Global IT solutions integrator offering hardware, software, cloud, and managed services to enterprise — broader incumbent that competes for the same multi-location connectivity and cloud transformation wallet.
Emerging players
- AppDirect: Telecom and cloud commerce platform powering broker-style marketplaces for advisors and resellers; adjacent technology-enabled broker model relevant to TCC's distribution strategy.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Total Choice Communications, Inc. social profiles
Digital presenceTotal Choice Communications, Inc. compliance and trust
Trust signalCompliance1 record
Total Choice Communications, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Choice Communications, Inc. leadership team
Management profileNumber of profiles
Profiles1 record
Total Choice Communications, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Choice Communications, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Choice Communications, Inc.
What does Total Choice Communications, Inc. do?
Total Choice Communications is an independent telecommunication broker and managed service provider that delivers cloud, data, security, and voice solutions to businesses across multiple locations. The company leverages relationships with 100+ supplier partners to source, design, and manage customized telecommunications and IT solutions for multi-site enterprises, supported by bundled managed services and 24/7 customer support.
Is Total Choice Communications, Inc. a public or private company?
Total Choice Communications, Inc. is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Total Choice Communications, Inc. founded?
Total Choice Communications, Inc. was founded in 2003. It employs 1 to 10 people.
Where is Total Choice Communications, Inc. based?
Total Choice Communications, Inc. is headquartered in Dacula, United States, in the North America region.
How does Total Choice Communications, Inc. make money?
Four revenue lines are on record. Telecom Brokerage and Advisory Services are the primary driver. The others are cloud Solutions and Managed IT, security Services and voice/UCaaS Solutions.
Who are Total Choice Communications, Inc.'s main competitors?
Direct peers on record are Avant Communications, Jenne, Bridgepointe Technologies, Pax8, Intelisys and Telarus. Broad incumbents are CDW, ScanSource and Insight Enterprises. AppDirect is listed as an emerging player.
Does Total Choice Communications, Inc. have an API?
No public API is recorded for Total Choice Communications, Inc..
What industry is Total Choice Communications, Inc. in?
Total Choice Communications, Inc.'s product category is Telecommunications Brokerage Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5178 and its SIC code is 4899.