What DWM GROUP does

DWM Group (legally Your DWM Ltd) is a UK-based private company founded in 2016 and headquartered in Birmingham at 3-5 St Paul's Square. The group provides direct customer acquisition, fundraising, administration, and fibre broadband services to consumer-facing brands and UK registered charities. Operations are organised across five wholly-owned subsidiaries — DWM Energy Services, DWM Broadband, DWM Fundraising, DWM Administration, and Fresh Fibre — each targeting a distinct vertical or service line. The company is privately held, incorporated in England and Wales (registration number 14752156), with no disclosed venture capital or private equity backing.

The company delivers customer acquisition through three proprietary channels: door-to-door lead generation supported by GPS-tracked agents and territory management software; venue-based sales at premium shopping centre and national supermarket sites using real-time sales presentation software; and a 50-seat Birmingham telesales operation with regional contractor overflow, using market-leading diallers. All leads pass through in-house sales verification teams before client delivery. Technology stack comprises GPS agent tracking, territory management software, real-time sales presentation/quoting software, sales verification systems on recorded lines, and real-time and historical reporting dashboards. Compliance is supported by PCI DSS certification and UK GDPR adherence, with a published Carbon Reduction Plan demonstrating Net Zero commitment.

DWM monetises through commission- or performance-based lead generation for energy and broadband providers (Scottish Power, Shell, OVO, SO Energy, TalkTalk, Giganet, Community Fibre, Lila Connect, Lothian Broadband), professional services for outsourced recruitment/payroll/QA via DWM Administration, fundraising services for charities (Battersea, Alzheimer's UK, Air Ambulance) via DWM Fundraising, and direct broadband subscription revenue through Fresh Fibre in rural areas. Field agents are compensated on performance-based pay with uncapped earnings (OTE £38,000+ for Energy Sales Advisors).

Name

DWM GROUP

Legal name

Your DWM Ltd

Website

https://yourdwm.co.uk

Company type

Private

Founded year

2016

Operating status

Operating

Short description

DWM Group is a UK-based customer acquisition and field sales company providing door-to-door, venue, and telesales campaigns for energy and broadband providers, charity fundraising services, outsourced recruitment and QA, and rural FTTP broadband through its Fresh Fibre subsidiary.

Ownership category

akta.pro rank

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Lead Generation & Customer Acquisition: DWM generates revenue by acquiring customers on behalf of energy and broadband providers. The company delivers verified leads through door-to-door, venue, and telesales channels. Revenue appears to be commission-based or performance-based, with agents offered performance-based pay with uncapped earnings or basic salary plus commission structures.
2. Charity Fundraising Services: DWM Fundraising recruits regular give donors to UK registered charities, providing fundraising solutions as a service.
3. Administration & Outsourcing Services: DWM Administration provides outsourced recruitment, payroll and Quality Assurance teams to third-party sales teams working on behalf of broadband and energy companies.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

DWM Group delivers outsourced customer acquisition campaigns for UK energy retailers and broadband providers through door-to-door, venue, and telesales channels, with in-house sales verification before leads are passed to clients. The group also recruits regular-give donors on behalf of UK registered charities, provides outsourced recruitment, payroll and QA services to third-party sales teams, and operates a rural FTTH broadband ISP (Fresh Fibre).

Product overview

DWM GROUP is a portfolio of sales and marketing service companies operating across three main business lines: energy customer acquisition, broadband customer acquisition, and charity fundraising. The group consists of five subsidiary companies (DWM Energy Services, DWM Broadband, DWM Fundraising, DWM Administration, and Fresh Fibre) that deliver customer acquisition through three distinct channels: door-to-door, venue-based retail, and telesales. Services include lead generation, sales verification, quality assurance, outsourced recruitment, payroll management, and broadband ISP services for rural areas. The company was founded in 2016 and operates throughout the UK.

Differentiator

Problem solved

Functional benefit

Brands

• DWM Energy Services: Energy customer acquisition campaigns working with nationally recognised energy retail supply businesses including Scottish Power, Shell, OVO, and SO Energy.
• DWM Broadband
• DWM Fundraising
• DWM Administration
• Fresh Fibre

Products and services

• DWM Energy Services

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Scottish Power Energy Retail LimitedcoreChannel Partner/ Reseller/ DistributorDWM operates as a sales partner working in partnership with Scottish Power, helping customers save on their utility bills and connecting Scottish Power with new customers through face-to-face marketing. Scottish Power is mentioned as a related party in the privacy policy.
• Fresh FibreminorStrategic or Co-development PartnerA Fibre-To-The-Property Internet Service Provider subsidiary delivering super fast broadband to residential customers in rural areas that traditionally suffer with slow broadband speeds. Part of the DWM Group of companies.
• DWM Broadband LtdcoreOthersSubsidiary company within the DWM Group that provides customer acquisition solutions and runs national and geographically targeted campaigns for broadband companies.
• DWM Energy LtdcoreOthersSubsidiary company within the DWM Group that has a successful history of running campaigns with nationally recognised energy retailers.
• DWM Fundraising LtdcoreOthersSubsidiary company within the DWM Group that recruits regular give donors to UK registered charities.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TTEC Holdings: Customer experience technology and services company running sales, acquisition and support operations for telecom and energy clients globally. Comparable to DWM in the outsourced customer acquisition / sales services model.
• Teleperformance: Global customer experience and digital services BPO operating large contact centres and sales teams for telecom, energy and financial services clients. Comparable to DWM in delivering outsourced acquisition and customer support, including in the UK utilities market.
• Startek: Global customer experience management provider delivering contact centre, sales and back-office services across verticals including telecom and utilities. Comparable to DWM in providing outsourced sales and customer operations services.
• Foundever (formerly Sitel Group): Worldwide CXM/BPO operator that provides outsourced sales, customer service and back-office support to enterprise clients including utilities and telecoms. Directly comparable to DWM's BPO-style outsourced sales and admin offerings.
• Concentrix: Global BPO and customer experience provider that runs customer acquisition and sales support programmes for utilities and telecom clients. Directly comparable to DWM in providing outsourced sales/lead-generation services for energy and broadband providers, though at materially larger global scale.
• TaskUs: Outsourced digital customer experience and sales operations company serving digital-first and telecom-adjacent clients. Comparable in offering outsourced acquisition and customer support services, though TaskUs focuses more on digital channels.
• iQor: Outsourced customer experience and sales support provider with operations spanning contact centres, sales and back-office services for telecom and energy clients. Similar in offering outsourced sales and support to DWM.
• Conduent: Business process services firm with a sizable utility customer management and acquisition practice, alongside transport and government services. Comparable to DWM in providing outsourced customer operations for energy clients.

Broad incumbents

• Serco Group: UK-listed international outsourcing company providing operational and customer-facing services across public and commercial sectors, including contact centres and back-office support. Adjacent to DWM in offering UK-based outsourced services, though more focused on government and regulated contracts.
• Capita plc: Large UK-listed business services company with broad exposure to government, telecom and energy outsourcing, including customer service and back-office operations. Comparable to DWM in the UK-outsourced services space, but operating at much wider scope and scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/yourdwm

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DWM GROUP