Odea Integrations
- Company typePrivate
- Founded2018
- HeadquartersArlington, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Odea Integrations firmographics
Firmographics- Name
- Odea Integrations
- Legal name
- Odea Integrations
- Website
- https://odeaintegrations.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Odea Integrations industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- iPaaS / Cloud Data Integration (HDAEACAD), iPaaS & Workflow Automation (BPAMAOAB)
Keywords
Where Odea Integrations is headquartered
LocationHeadquarters
- HQ city
- Arlington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Odea Integrations business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Others
Revenue model
- Professional Services: Implementation, consulting, cloud migration, and project management services for deploying Amazon Connect and related CCaaS solutions. Includes discovery, design, implementation, and training phases.
- OVA Voice AI Platform: Pay-as-you-go usage-based pricing at $0.07 per minute. Additional costs from model providers (OpenAI, Azure, Google, Cartesia, etc.) added to overall bill. Supports bring-your-own-API-keys model.
- CTI Connector Subscriptions: Per-agent monthly subscription pricing for CTI connectors. Three-tier model: Startup ($24/agent/month), Standard ($28/agent/month), Professional ($35/agent/month) for HubSpot. MS Dynamics tiers at $23, $26, $32/agent/month. Includes agent license, implementation hours, and support.
- Managed Services: Ongoing 24/7 monitoring, support, infrastructure management, automation, and custom development services. Proactive management covering routine maintenance to real-time monitoring.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | OVA - Pay-as-you-go usage-based pricing |
| Per seat | Monthly | HubSpot CTI Connector - Startup Tier |
| Per seat | Monthly | HubSpot CTI Connector - Standard Tier |
| Per seat | Monthly | HubSpot CTI Connector - Professional Tier |
| Per seat | Monthly | MS Dynamics CTI Connector - Tier 1 |
| Per seat | Monthly | MS Dynamics CTI Connector - Tier 2 |
| Per seat | Monthly | MS Dynamics CTI Connector - Tier 3 |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Odea Integrations product offering
Product offeringCore offering
Odea Integrations delivers cloud contact center (CCaaS) software built primarily on AWS, including its proprietary OVA AI-powered voice agent, the Omni Agent 360 unified agent desktop, and a CTI connector suite linking Amazon Connect with six major CRM platforms. The company also provides implementation, migration, managed, and consulting services around Amazon Connect, Genesys, and Five9 deployments.
Product overview
Odea Integrations offers a comprehensive portfolio of cloud contact center solutions centered around Amazon Connect implementation and AI-powered voice agents. The core product OVA (Odea Virtual Agent) is a next-generation voice AI platform that provides autonomous customer service handling up to 800K concurrent calls with LLM-powered conversational capabilities in 90+ languages. Omni Agent 360 serves as the unified agent desktop application combining voice, chat, and task management. The CTI Connector suite includes six specialized integrations (HubSpot, Salesforce, MS Dynamics, GoHighLevel, ServiceNow, Zendesk) that bridge CRM systems with Amazon Connect for real-time data synchronization, automated workflows, and enhanced agent productivity. Supporting services include cloud migration, professional services, managed services, and 24/7 support. The architecture enables businesses to deploy AI-powered contact centers with pay-as-you-go pricing flexibility.
Differentiator
Problem solved
Functional benefit
Products and services
- OVA (Odea Virtual Agent) AI-powered voice agent platform that delivers autonomous, multilingual customer support 24/7 with seamless human agent handoff; designed for enterprises deploying Amazon Connect-based cloud contact centers.
- Omni Agent 360 Unified omnichannel agent desktop consolidating voice, chat, and task management with real-time analytics and customizable dashboards; targets contact center agents and supervisors.
- HubSpot CTI Connector Caller Telephony Integration that bridges HubSpot CRM with Amazon Connect, providing screen pops, click-to-dial, call logging, and 360-degree customer insights; sold as a per-agent monthly subscription.
- Salesforce CTI Connector Caller Telephony Integration linking Salesforce CRM with Amazon Connect, enabling real-time customer data access, click-to-dial, automated case creation, and omnichannel routing.
- MS Dynamics CTI Connector Caller Telephony Integration that connects Microsoft Dynamics 365 CRM with Amazon Connect, providing real-time data sync, contextual screen pops, click-to-dial, and customizable workflows.
- ServiceNow CTI Connector Caller Telephony Integration linking ServiceNow CRM with Amazon Connect, offering automated call logging, task management, real-time analytics, and omnichannel support.
- Zendesk CTI Connector Caller Telephony Integration that integrates Zendesk with Amazon Connect, providing unified CTI interface, custom screen pop flows, and omnichannel voice and chat support.
- GoHighLevel CTI Connector Caller Telephony Adapter that integrates GoHighLevel CRM with Amazon Connect, offering lead tracking, real-time engagement data, and unified multi-channel communication.
- Amazon Connect Implementation Services Cloud contact center implementation service covering Amazon Connect, Five9, and Genesys Cloud, including IVR, CTI, agent workspace, analytics, and conversational AI setup; delivered as a professional services engagement.
- Cloud Contact Center Consulting Services Strategic consulting and workshops for contact center transformation, including customer journey mapping, resource planning, performance enhancement, and cloud deployment advisory.
- Cloud Migration Services End-to-end migration services for moving contact center workloads to AWS-powered cloud environments, covering assessment, design, execution, testing, optimization, and training.
- Support Services 24/7 operations and support services providing incidental, audit, and proactive support for cloud contact centers, with continuous performance monitoring.
- Managed Services Proactive IT managed services offering infrastructure management, automation, custom development, and 24/7 monitoring tailored for Government, Financial Services, and Healthcare organizations.
Quantifiable outcome
- 30% reduction in call volume through AI-powered self-service
- +4 more outcomes
Companies that use Odea Integrations
Customer profileNamed customers4 records
Segments9 records
Ideal customer profiles2 records
Odea Integrations technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability10 records
Feature5 records
Odea Integrations partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and secondary.
- AWS (Amazon Web Services)coreAWS Select Tier Services partner offering end-to-end cloud solutions from migration to CI/CD DevOps. Seamlessly integrates AWS services including Amazon Connect, CRM CTI, Lambda, and Lex chatbots. Comprehensive CCaaS offerings covering omnichannel chatbots, outbound campaigns, voicemail, and self-service solutions powered by Odea's Gen-AI OVA platform.
- Amazon ConnectcorePreferred CCaaS platform partner for Odea's cloud contact center solutions. Odea specializes in Amazon Connect implementations with advanced AI capabilities including OVA integration, IVR, CTI, and agent desktop solutions.
- Genesys CloudsecondaryAlternative CCaaS platform option alongside Amazon Connect and Five9, offered as part of Odea's multi-platform contact center implementation services.
- Five9secondaryAlternative CCaaS platform option offered alongside Amazon Connect and Genesys for Odea's contact center deployment services.
- SalesforcecoreOdea Salesforce CTI Connector bridges Salesforce CRM with Amazon Connect, empowering agents with real-time customer data, streamlined workflows, and elevated customer experience through unified CX approach. Features include click-to-dial, call logging, case creation, and omnichannel routing.
- HubSpotcoreOdea HubSpot CTI Connector seamlessly connects HubSpot CRM with Amazon Connect via powerful CTI adaptor. Provides real-time customer data, streamlined workflows, 360-degree customer insights, and improved agent productivity through integrated telephony.
- Microsoft Dynamics 365coreOdea MS Dynamics CTI Connector connects Microsoft Dynamics CRM with Amazon Connect for enhanced customer relationship management. Provides unified data and interactions interface with real-time sync, customizable workflows, and omnichannel support.
- ServiceNowcoreOdea ServiceNow CTI Connector empowers agents by seamlessly connecting contact center with ServiceNow CRM. Streamlines processes, enhances customer interactions, and provides exceptional experience through unified data interface with automated call logging and real-time analytics.
- ZendeskcoreOdea Zendesk CTI Connector integrates Zendesk with Amazon Connect, consolidating essential caller information within Zendesk interface. Eliminates screen switching, maintains call context, and provides unified CTI interface with quick call controls.
- GoHighLevelcoreOdea GoHighLevel CTI Connector boosts customer engagement by integrating GoHighLevel's flexible CRM with Amazon Connect. Simplifies workflows, elevates customer interactions, and provides unified data and communication tools for sales-driven solutions.
- TwiliosecondaryMulti-contact center compatibility partner alongside Amazon Connect. OVA designed to seamlessly integrate with leading contact center platforms including Twilio for high-quality customer interactions.
- VonagesecondaryMulti-contact center compatibility partner. OVA supports integration with Vonage alongside Amazon Connect and Twilio for telephony provider flexibility.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
Odea Integrations competitors and assessment
Company assessmentDirect peers
- Genesys: Genesys is a major CCaaS and customer experience orchestration platform. Directly comparable as Odea delivers Genesys Cloud implementations and both target enterprise contact center transformation with AI-powered capabilities.
- Talkdesk: Talkdesk is a cloud CCaaS provider focused on AI-driven customer experience for enterprise and mid-market. Comparable as both target cloud contact center transformation with native AI agents and CRM integrations.
- Twilio: Twilio is a cloud communications platform offering programmable APIs for voice, SMS, and customer engagement. Directly comparable as Odea integrates OVA with Twilio telephony, and both compete in the contact center communications infrastructure layer serving enterprise developers.
- Five9: Five9 is a leading cloud CCaaS platform for enterprise contact centers. Directly comparable as Odea offers Five9 implementation services and both compete for the same enterprise contact center modernization budgets.
- Vonage (Ericsson): Vonage is a cloud communications provider offering APIs, UCaaS, and CCaaS solutions, now part of Ericsson. Comparable as Odea integrates OVA with Vonage telephony, and both serve enterprise contact center communications.
- NICE CXone: NICE CXone is a cloud-native CCaaS platform serving enterprise contact centers with AI, analytics, and workforce engagement. Comparable as both compete for enterprise cloud contact center deals with integrated AI and CRM connectivity.
- 8x8: 8x8 is a unified communications and contact center platform combining UCaaS and CCaaS. Comparable as both serve enterprise contact center buyers and 8x8 offers its own AI-powered voice agents overlapping with OVA.
Broad incumbents
- Avaya: Avaya is an incumbent provider of contact center and unified communications solutions transitioning customers from on-premise to cloud. Comparable as both target enterprise contact center modernization and migration from legacy infrastructure.
- Amazon Connect: Amazon Connect is AWS's cloud contact center platform. While Odea is a partner and implementation specialist for Amazon Connect, AWS's expanding native AI features (including Amazon Q in Connect) make it both the primary distribution channel and a potential competitive threat to OVA.
Emerging players
- Dialpad: Dialpad is an AI-native communications platform offering UCaaS and CCaaS with proprietary AI for voice transcription and agent assist. Comparable as both emphasize AI-native voice capabilities for enterprise contact centers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Odea Integrations social profiles
Digital presenceOdea Integrations financial estimates
Financial estimateRevenue estimate
Valuation estimate
Odea Integrations leadership team
Management profileNumber of profiles
Odea Integrations funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Odea Integrations M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Odea Integrations
What does Odea Integrations do?
Odea Integrations delivers cloud contact center (CCaaS) software built primarily on AWS, including its proprietary OVA AI-powered voice agent, the Omni Agent 360 unified agent desktop, and a CTI connector suite linking Amazon Connect with six major CRM platforms. The company also provides implementation, migration, managed, and consulting services around Amazon Connect, Genesys, and Five9 deployments.
Is Odea Integrations a public or private company?
Odea Integrations is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Odea Integrations founded?
Odea Integrations was founded in 2018. It employs 1 to 10 people.
Where is Odea Integrations based?
Odea Integrations is headquartered in Arlington, United States, in the North America region.
How does Odea Integrations make money?
Four revenue lines are on record. Professional Services are the primary driver. The others are OVA Voice AI Platform, CTI Connector Subscriptions and managed Services.
Who are Odea Integrations's main competitors?
Direct peers on record are Genesys, Talkdesk, Twilio, Five9, Vonage (Ericsson), NICE CXone and 8x8. Broad incumbents are Avaya and Amazon Connect. Dialpad is listed as an emerging player.
Does Odea Integrations have an API?
Yes. OVA (Odea Virtual Agent) platform offers integration capabilities with various backend systems and model providers. The platform supports integrations with Python, Node.js, and Vercel for backend model execution. It provides integration endpoints for TTS providers (Cartesia, 111labs, deepgram, OpenAI, Azure), voice model providers, and telephony providers (Twilio, Vonage, Amazon Connect). OVA supports bringing custom OpenAI-compatible APIs including OpenRouter, AnyScale, Together AI, and custom server-side models. Developer documentation is at odeaintegrations.com/docs.
What industry is Odea Integrations in?
Odea Integrations's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAEACAD, iPaaS / Cloud Data Integration. Its NAICS code is 54151 and its SIC code is 7373.