New Life Furniture Bank of MA

What New Life Furniture Bank of MA does

New Life Furniture Bank of MA is a 501(c)(3) nonprofit founded in 2013 and headquartered in Walpole, Massachusetts, that collects and distributes donated furniture and household goods to individuals and families transitioning out of homelessness, domestic violence, medical hardship, or refugee resettlement. Services are provided entirely free of charge to clients referred through a network of more than 100 partner agencies (homeless shelters, veteran services, refugee resettlement organizations, and domestic violence advocates). The organization operates two donation centers — Walpole (102 Elm Street) and Marlborough (55 Maple Street) — and accepts drop-offs as well as scheduled pickups, supplemented by recurring corporate surplus donations such as biweekly truckloads from Jordan's Furniture.

The organization's operations run on a proprietary, custom-built software stack that the source describes as the only furniture bank platform of its kind in the country. It handles inventory management, volunteer scheduling, client referral intake, and a Virtual Furniture Bank that allows clients to browse and select items online, with conference-line-assisted ordering launched during COVID-19 in March 2020. A separate volunteer management system supports check-in, shift scheduling, and group event coordination across warehouse operations, flatpack builds, housewarming basket assembly, and remote Amazon drive programs.

New Life is volunteer-led, with 550+ community members contributing 8,000+ hours annually (67 volunteers gave over 30 hours each) and a 93% pass-through rate of donations to clients. Revenue is sourced from individual donations, corporate partnerships, foundation grants (including Bank of America), and event fundraising (notably the annual New Life Run 5K/10K combined with Soles of Medfield). Leadership transitioned in late 2024/early 2025 with Andy Crossley succeeding Richard Purnell as Executive Director.

Name

New Life Furniture Bank of MA

Legal name

New Life Furniture Bank of MA

Website

https://newlifefb.org

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Nonprofit Furniture Bank Services

NAICS

Furniture and Home Furnishings Retailers (4491), Furniture Retailers (449110)

SIC

Retail-Home Furniture, Furnishings & Equipment Stores (5700), Retail-Furniture Stores (5712)

akta.pro industry

PRIMARYCRAIANAN

Refurbished/Upcycled Home Furnishings Retail

Consumer Products & Retail/Home & Furniture Retail/Secondhand, Vintage & Consignment Home Furnishings Retail

Keywords

• Furniture bank services
• Donated furniture redistribution
• Homeless transition support
• Household goods donation
• Nonprofit social services

Headquarters

HQ city

Walpole

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales

Revenue model

1. Individual Donations: Individual monetary donations through online portal, mail, and stock donations; all donations are tax-deductible as New Life is a 501(c)(3) nonprofit
2. Corporate Partnerships: Regular furniture donations from corporate partners like Jordan's Furniture (biweekly truckloads), corporate volunteer groups, and corporate matching programs
3. Foundation Grants: Grants from private and family foundations; received Bank of America grant
4. Event Fundraising: Annual 5K/10K Run event with sponsorship tiers from Diamond ($10,000+) to Circle of Friends (up to $500)

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

New Life Furniture Bank of MA is a 501(c)(3) nonprofit that collects donated gently-used furniture and household goods from individuals and corporate donors at its Walpole and Marlborough warehouse/donation centers, then distributes these items at no cost to individuals and families transitioning out of homelessness who are referred through a network of partner agencies. Operates a virtual furniture bank model where clients browse and select items online, with professional movers delivering on Fridays.

Product overview

New Life Furniture Bank of MA is a nonprofit 501(c)(3) organization founded in 2013 that provides gently used furniture and household goods to individuals and families transitioning out of homelessness. The organization operates two donation centers (Walpole and Marlborough) and utilizes a proprietary Virtual Furniture Bank system for client selection. Core services include furniture donation collection via pickup and drop-off, client furniture selection through online platform managed with partner agencies, and volunteer programs. The portfolio includes operational platforms (Volunteer Management System, Inventory Management), group volunteer opportunities (Warehouse, Flatpack Build, Starter Kits, Housewarming Baskets, Amazon Drive, Donation Drives), annual fundraising events (5K/10K Run, Community Furniture Build), and corporate surplus donation programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Furniture Donation and Pickup Services

Quantifiable outcome

• Served 6,783 families, 15,421 family members, 1,425 veterans, and 7,340 children since 2013
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

16 partnerships are on record, tiered core and minor.

• Jordan's FurniturecoreStrategic or Co-development Partner · 14 September 2022New partnership where Jordan's Furniture donates a truckload of furniture on a biweekly basis to New Life. The furniture directly impacts the number of clients served while offering new, quality options for families transitioning out of homelessness. Volunteers can join the driver on pickups by signing up for Wednesday Truck Crew.
• Dedham SavingsminorGTM or Marketing PartnerSponsoring the Community Furniture Build event in 2024. Dedham Savings supports the event where teams assemble dressers and storage cubes for New Life's inventory.
• Walpole Co-operative BankminorGTM or Marketing PartnerSponsoring the Community Furniture Build event in 2024 alongside Dedham Savings.
• Resident HomecoreGTM or Marketing PartnerDonated $100,000 worth of bedding and mattresses to New Life after a delivery mistake resulted in returned items at their corporate office in New York, NY. Medfield painter and volunteer Tim O'Loughlin facilitated the donation.
• Soles of MedfieldcoreStrategic or Co-development PartnerPartnership for annual 5K/10K Trail Run event. Third year of combining Soles of Medfield's 10K with New Life's 5K. 10% of funds raised goes to Soles of Medfield Scholarship Fund.
• Happy Feat Fundraiser, Inc.minorGTM or Marketing PartnerAnnual ladies-only dance party fundraiser raising money for Massachusetts charities. Donated brand new children's bedding in honor of Terry Ferraris, a board member who passed away.
• Church of AdventminorGTM or Marketing PartnerAnnual donations of small kitchen appliances including coffeemakers and toasters that go directly to clients within weeks due to high demand.
• Red Oak SourcingcoreGTM or Marketing PartnerFoxborough-based company that raised nearly $1,700 in products for clients in five days during the pandemic through an Amazon drive. Also setting up New Life's first corporate matching gift program.
• AmazonminorGTM or Marketing PartnerAmazonSmile program where 0.5% of eligible purchases benefit New Life. Also Amazon Charity Lists for Marlborough and Walpole locations.
• Young Israel of SharonminorGTM or Marketing PartnerSocial Action Committee assembled housewarming baskets remotely during the pandemic for clients transitioning from homelessness.
• King Philip High School (KP Cares)minorGTM or Marketing PartnerService club assembled over a dozen housewarming baskets for individuals and families starting with little to nothing.
• Clifford Academy / The Home for Little WanderersminorStrategic or Co-development PartnerFeatured on Channel 5 WCVB alongside Clifford Academy, part of The Home for Little Wanderers, highlighting collaborative community impact.
• Wellesley Hills Congregational ChurchminorGTM or Marketing PartnerDonated brand new pack n' plays with sleep sacks for infants under 18 months age, allowing New Life to provide safe sleeping options for the first time.
• Citizens BankminorGTM or Marketing PartnerContent Strategy & Digital Media team conducted afternoon team building at New Life warehouse, gaining hands-on experience with volunteer roles including gathering client orders and assembling bed frames.
• Xaverian Brothers High SchoolminorGTM or Marketing PartnerStudents volunteered at warehouse tidying overflow space, straightening showroom, and assembling furniture as part of senior service retreat.
• Walpole High School Varsity FootballminorGTM or Marketing PartnerTeam conducted early training by moving furniture, removing unsalvageable items, cleaning furniture, and refilling showroom under coach Dick Koffinke.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Furniture Connection of Greater Charlotte: North Carolina furniture bank collecting gently-used furniture and household goods to distribute free to families and individuals transitioning out of homelessness. Closely mirrors New Life's mission, referral-based intake, and warehouse distribution model.
• Household Goods (Acton, MA): Massachusetts-based furniture bank serving Greater Boston and surrounding communities. Direct geographic peer of New Life with an identical donation-to-client model, providing essential home furnishings free of charge to families in need.
• The Furniture Bank of Central Alabama: Regional furniture bank serving Alabama with a similar donation-collect-and-distribute model for clients transitioning out of crisis. Directly comparable business model, mission, and operating structure to New Life, though serving a different geography.
• Loading Dock (Baltimore): Baltimore-area nonprofit that distributes donated building materials and home furnishings to low-income families. Closely analogous donation-redistribution model and target beneficiary population to New Life.
• Furnish Hope: Nonprofit furnishing homes for families and individuals transitioning from crisis situations, including domestic violence survivors and foster youth. Closely aligned mission and free-furniture provision model.
• Community Forklift: Maryland-based nonprofit that reuses donated building materials and home furnishings to supply nonprofits and low-income households. Comparable donation-aggregation and redistribution model.

Broad incumbents

• Habitat for Humanity ReStore: Habitat for Humanity ReStores sell donated furniture and home goods to fund affordable housing construction. Operates a far broader retail footprint nationally and overlaps with New Life on secondhand home-furnishings distribution, though Habitat's primary mission is housing rather than furniture provision to those in need.
• The Salvation Army (Adult Rehabilitation Centers): National thrift and donation-recycling organization that resells donated furniture and household goods in retail stores to fund rehabilitation programs. Operates at much larger scale than New Life with a broader mission.
• Goodwill Industries International: National nonprofit thrift retail network that sells donated furniture and household goods in stores, with proceeds funding job training. Overlaps with New Life on secondhand furniture intake, but operates a much broader retail/workforce mission rather than free provision.

Others

• Furniture Bank Association of North America: Industry association representing ~100+ furniture banks across North America. Highly relevant peer network for New Life, as it represents both potential technology licensees (for New Life's proprietary software) and the broader competitive set of organizations addressing furniture poverty.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NewLifeFurnitureBankofMA
• InstagramInstagram.com/newlifefurniturebankma
• LinkedInlinkedin.com/company/newlifefurniturebankofma

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Life Furniture Bank of MA