Orencloud
ORENCloud is a Malaysian-founded (2013) licensed cloud communications provider serving banks, telcos, government agencies, and BPOs across Southeast Asia with cloud PBX, contact centre, omnichannel messaging, and purpose-built multilingual AI voice and chatbot solutions.
- Company typePrivate
- Founded2013
- HeadquartersPuchong, Malaysia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Orencloud does
ORENCloud Sdn Bhd is a Malaysian-licensed cloud communications solutions provider founded in 2013, operating across Malaysia, Singapore, Thailand, and Indonesia, with stated expansion plans into Europe. The company serves enterprise customers including banks, telecommunications companies, government agencies and national hotlines, conglomerates, and business process outsourcers (BPOs), claiming trusted relationships with 4 of the 5 top global BPOs for voice-channel customer service. Infrastructure is hosted in ISO27000 and PCI-DSS grade datacenters, and the company holds an MCMC ASP-C license and is certified compliant with the Malaysian Personal Data Protection Act 2010 (PDPA).
The company's product portfolio centers on a unified communications platform with a modular architecture. Core offerings include CloudOffice (cloud PBX telephony with visual IVR and call conferencing), Cloud Contact Centre (inbound, outbound, and blended campaigns), OMNI (omnichannel customer messaging across WhatsApp, web, Facebook Messenger, and Instagram), ORENdesk (IT helpdesk and ITSM), and WithTeams (Microsoft Teams PSTN integration). AI capabilities are layered through Cosine (chatbot built on leading third-party LLMs with FAISS/Redis retrieval), Vocalis AI (enterprise voice AI purpose-built for Malaysian code-switching across English, Bahasa Malaysia, Mandarin, Cantonese, and Tamil), SalamAI (real-time live event translation), and iKB (RAG-based knowledge management). The company is an official Meta Tech Provider offering free WhatsApp Business API self-onboarding and is a certified Meta Business Agent expert.
Revenue is generated through subscription SaaS contracts (monthly and yearly plans with no long-term contracts), usage-based SIP trunking services, and per-message WhatsApp Business API pricing (approximately RM 0.06–0.37 per message depending on category). Distribution combines direct enterprise sales with a three-tier partner program (Silver/Gold/Platinum, with Gold partners committing RM 5,000–10,000/month and Platinum partners RM 10,000+/month). Self-serve channels include WhatsApp Cloud API onboarding and downloadable softphone applications for iOS, Android, Mac, and Windows. The company is privately held with no disclosed funding rounds, parent company, or institutional investors, indicating founder-operated, bootstrapped operations across its 13-year history.
Orencloud firmographics
Firmographics- Name
- Orencloud
- Legal name
- ORENCloud Sdn Bhd
- Website
- https://orencloud.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ORENCloud is a Malaysian-founded (2013) licensed cloud communications provider serving banks, telcos, government agencies, and BPOs across Southeast Asia with cloud PBX, contact centre, omnichannel messaging, and purpose-built multilingual AI voice and chatbot solutions.
- Ownership category
- akta.pro rank
Orencloud industry classification
Industry- Product category
- Cloud Communications Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Orencloud is headquartered
LocationHeadquarters
- HQ city
- Puchong
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
Orencloud business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Subscription SaaS: Monthly and yearly subscription plans for cloud communication solutions including CloudOffice, Cloud Contact Centre, ORENdesk, WithTeams, OMNI, and Cosine. Flexible payment and commitment options with elastic and adaptable solutions.
- SIP Trunking Services: Session Initiation Protocol (SIP) trunking service offering call cost savings for voice communication. Usage-based model for voice termination services.
- WhatsApp Business Messaging: Per-message pricing model for WhatsApp Business API usage. Template messages charged per message, service messages and utility messages charged per reply from October 2026 at approximately 6 sen per message for Malaysian customers.
- WhatsApp Cloud API Integration: Free WhatsApp Cloud API self-onboarding with subscription-free access for businesses to enable up to two free numbers per business account.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Silver Partner - No registration required, automatic qualification with yearly customer plan |
| Subscription | Monthly | Gold Partner - Monthly subscription value of minimum RM 5,000.00 to RM 10,000 |
| Subscription | Monthly | Platinum Partner - Monthly subscription value of RM 10,000.00 or higher |
| Usage-based | Pay-as-you-go | WhatsApp Business Messaging - Per message pricing |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
Orencloud product offering
Product offeringCore offering
Orencloud delivers a cloud-based unified communications and contact centre platform sold to organisations across Southeast Asia. Its product set bundles hosted PBX telephony, omnichannel messaging (including WhatsApp Business API), helpdesk ticketing, a softphone client, and Microsoft Teams integration, with embedded AI features such as natural language processing, generative AI, and retrieval-augmented generation for automated customer engagement. The company monetises these offerings primarily through per-user monthly subscriptions, with usage-based fees for messaging and SIP Trunking.
Product overview
ORENCloud is an AI-ready business communication solutions provider offering a platform-plus-modules architecture serving Malaysia, Singapore, Thailand, and Indonesia. The core product portfolio centers on CloudOffice (cloud PBX telephony), Cloud Contact Centre (omnichannel campaigns), and OMNI (unified customer messaging), supported by ORENdesk (ITSM/helpdesk), WithTeams (Microsoft Teams integration), and ORENCloud UC (softphone). AI capabilities are delivered through Cosine (AI chatbots), Vocalis AI (enterprise voice AI), SalamAI (live event translation), and iKB (intelligent knowledge base). The platform is trusted by banks, telcos, government agencies, BPOs, and major enterprises, with infrastructure hosted in ISO27000 and PCI-DSS grade datacenters.
Differentiator
Problem solved
Functional benefit
Brands
- CloudOffice: Cloud PBX designed for simplicity - flexible and cost-effective cloud telephony system with advanced features like call conferencing and advanced visual IVR.
- Cloud Contact Centre
- ORENdesk
- WithTeams
- OMNI
- Cosine
- Vocalis AI
- iKB
- SalamAI
Products and services
- CloudOffice Hosted cloud PBX / cloud office telephony product for organisations replacing traditional on-premises phone systems.
- Cloud Contact Centre Cloud-based contact centre solution for inbound and outbound customer interaction handling.
- ORENdesk Helpdesk and ticketing product for managing customer support workflows.
- WithTeams Microsoft Teams integration product that connects Orencloud telephony and contact centre features into Microsoft Teams.
- OMNI Omnichannel messaging platform, including WhatsApp Business API, for customer engagement across messaging channels.
- Cosine Chat and contact centre add-on product from Orencloud for live chat and customer engagement.
- Vocalis AI AI product line for voice and conversational automation, leveraging natural language processing and generative AI.
- SalamAI AI product for natural language processing and generative AI capabilities across Orencloud's communications stack.
- ORENCloud UC Softphone / unified communications client from Orencloud for voice and collaboration on desktop and mobile devices.
- SIP Trunking SIP Trunking service providing IP-based telephony connectivity for organisations and resellers.
Quantifiable outcome
- Trusted by 4 out of 5 top global BPOs
- +1 more outcomes
Companies that use Orencloud
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles3 records
Orencloud technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability9 records
Feature7 records
Orencloud partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered strategic and core.
- AstiostechstrategicCosine AI chatbot brand is a product offered by ORENCloud and Astiostech. Joint development of AI-powered chatbot solutions using advanced AI capabilities with PostgreSQL for robust data storage.
- MicrosoftcoreIntegration partnership through WithTeams product that seamlessly integrates Microsoft Teams for unified communications, enabling inbound and outbound calls to mobiles and landlines with ORENCloud's calling plans. Also integrates with Microsoft Entrata API for data processing compliance.
- Meta (Facebook, Instagram, WhatsApp)coreMeta is an official technology provider with free WhatsApp Business API self-onboarding. OMNI platform integrates WhatsApp Cloud API for customer engagement. Meta Business Agent certified expert partner for AI agent configuration and integration.
- WhatsApp (Meta)coreOfficial Meta Tech Provider status enabling zero-cost onboarding for WhatsApp Business API. Certified Meta Business Agent expert helping companies set up and integrate Meta Business Agent across WhatsApp, Messenger, and Instagram.
- Channel Partners (Silver, Gold, Platinum)coreThree-tier partner program where businesses become approved partners to expand service offerings by layering the entire unified communications suite on top of clients' existing infrastructure. Partners receive marketing materials, demo accounts, training, and priority support.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Orencloud competitors and assessment
Company assessmentDirect peers
- Vonage (Ericsson): UCaaS and CPaaS provider under Ericsson offering cloud communications APIs and contact centre solutions. Closely comparable in cloud telephony and API-driven communications.
- Twilio: Communications Platform-as-a-Service leader offering voice, messaging and WhatsApp Business APIs. Competes with OrenCloud on messaging/WhatsApp integration and programmable communications.
- Genesys: Leading CCaaS platform widely used by global BPOs and large enterprises. Competes directly with OrenCloud's Cloud Contact Centre for the same Fortune/Global 2000 and BPO customer base.
- RingCentral: Cloud PBX and contact centre platform with strong enterprise and BPO presence. Competes head-to-head with OrenCloud's CloudOffice and is increasingly active across SEA markets.
- Five9: Cloud contact centre vendor targeting enterprise and BPO customers with AI-driven CX. Competes with OrenCloud for inbound/outbound/blended campaigns in regulated industries.
- 8x8: Global UCaaS/CCaaS provider offering cloud telephony, contact centre and AI-powered CX. Directly competes with OrenCloud's CloudOffice and Cloud Contact Centre in the same enterprise and BPO buyer base, including in Asia-Pacific.
Broad incumbents
- Avaya: Long-standing contact centre and UC vendor with large BPO and enterprise footprint. Competes with OrenCloud in voice-heavy contact centre deployments, particularly for BPO and government.
- Cisco (Webex Calling / Webex Contact Center): Incumbent UCaaS/CCaaS suite targeting large enterprises. Competes in the same enterprise communications and contact centre category as OrenCloud but with a much broader portfolio.
- Microsoft (Teams Phone): Bundled telephony inside Microsoft Teams/365 is reshaping the cloud PBX market. Acts both as a partner (WithTeams integration) and as a competitive threat to CloudOffice.
Emerging players
- Yellow.ai: Asia-headquartered conversational AI / AI agent platform focused on enterprise CX automation. Directly comparable to OrenCloud's Cosine and Vocalis AI in multilingual AI agent deployments for SEA enterprises.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Orencloud social profiles
Digital presenceOrencloud compliance and trust
Trust signalCompliance4 records
Orencloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
Orencloud leadership team
Management profileNumber of profiles
Profiles1 record
Orencloud funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Orencloud M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Orencloud
What does Orencloud do?
Orencloud delivers a cloud-based unified communications and contact centre platform sold to organisations across Southeast Asia. Its product set bundles hosted PBX telephony, omnichannel messaging (including WhatsApp Business API), helpdesk ticketing, a softphone client, and Microsoft Teams integration, with embedded AI features such as natural language processing, generative AI, and retrieval-augmented generation for automated customer engagement. The company monetises these offerings primarily through per-user monthly subscriptions, with usage-based fees for messaging and SIP Trunking.
Is Orencloud a public or private company?
Orencloud is a private company. It is classified as unknown and is currently operating.
When was Orencloud founded?
Orencloud was founded in 2013. It employs 11 to 50 people.
Where is Orencloud based?
Orencloud is headquartered in Puchong, Malaysia, in the Asia region.
How does Orencloud make money?
Four revenue lines are on record. Subscription SaaS are the primary driver. The others are SIP Trunking Services, whatsApp Business Messaging and whatsApp Cloud API Integration.
Who are Orencloud's main competitors?
Direct peers on record are Vonage (Ericsson), Twilio, Genesys, RingCentral, Five9 and 8x8. Broad incumbents are Avaya, Cisco (Webex Calling / Webex Contact Center) and Microsoft (Teams Phone). Yellow.ai is listed as an emerging player.
Does Orencloud have an API?
Yes. ORENCloud maintains API integrations with multiple platforms including Google Workspace APIs, META Platforms APIs (WhatsApp Cloud API, Facebook, Instagram), CloudOffice APIs, Cloud Contact Centre APIs, Microsoft Entrata APIs, and ORENDesk APIs. The privacy policy explicitly states that these APIs are not used to develop, improve, or train generalized AI/ML models. The API integrations enable native connectivity with CRM and contact centre infrastructure for real-time interaction logging and customer record updates.
What industry is Orencloud in?
Orencloud's product category is Cloud Communications Platform. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5182 and its SIC code is 7385.