Astiostech
Astiostech Sdn Bhd is a Malaysian IT solutions integrator that deploys and customizes open-source and enterprise IT management, security, communications, and AI products (GLPI, Wazuh, Action1, BusinessTEL, Astiosdialer, Sailor2) for banks, telecoms, SMEs, and enterprises across Malaysia and Singapore.
- Company typePrivate
- Founded2013
- HeadquartersSelangor, Malaysia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Astiostech does
Astiostech Sdn Bhd is a Malaysian-headquartered (Puchong, Selangor) IT solutions integrator founded in 2013 that resells, customizes, and supports a portfolio of open-source and enterprise-grade IT management, security, communications, and AI products for Malaysian and Singapore-based customers. Its core offering is unified IT management — combining GLPI (ITSM/ITAM), Wazuh (security monitoring), Action1 (patch management, ISO 27001/SOC 2 Type II certified), Nagios XI, Grafana, RocketChat, RustDesk, and BusinessTEL 2.0 (VoIP cloud PBX) — glued together through proprietary integrations (e.g., GLPI + Action1 + RustDesk single console, Action1 inside GLPI for patching, RocketChat-NagiosXI alerting, certified TM MLS-to-PRI gateways with 150+ security rules). The company also sells Astiosdialer (VICIDIAL/Asterisk-based call center autodialer scalable to 200+ agents) and is rolling out AI offerings including Auto Minutes Taker (speech-to-text meeting documentation on Asterisk IPPBX) and Sailor2 fine-tuning services for Bahasa Melayu (a Qwen2.5-derived multilingual LLM).
Astiostech monetizes through a mix of managed services, professional services (GLPI implementation and customization, AI fine-tuning), hardware sales (Sangoma gateways, TM MLS converters), software licensing/distribution (Action1, BusinessTEL 2.0 subscriptions, e.g., TM MLS at RM750/month for 32 channels), and event-driven demand generation including partner presentations and cybersecurity challenges. Pricing is published for some lines (Action1 free tier for 100 endpoints, BusinessTEL subscription, DigitalOcean-hosted RocketChat at USD10/month for ~30 tenants) but is otherwise quote-based. The customer base is anchored in Malaysian banking — one major bank runs GLPI across 100,000+ endpoints and Astiosdialer for 50–140+ collection agents — alongside healthcare (Zenith DataWorks) and SMEs adopting BusinessTEL 2.0 as a lower-cost alternative to legacy PBX. Distribution is direct sales (Malaysian toll-free, WhatsApp, email consultation) supplemented by a channel partner network for GLPI/Wazuh/Action1/BusinessTEL.
The company operates as a privately held Malaysian entity with no disclosed institutional funding or parent company, 11–50 employees, and core strategic partnerships with Telekom Malaysia (certified MLS provider), ORENCloud (Sailor2 AI), and a roster of open-source vendors. Strategic emphasis in 2024–2025 has been on bundling its multi-vendor stack into single-pane consoles, expanding AI-native products, and seeding regional expansion into Singapore.
Astiostech firmographics
Firmographics- Name
- Astiostech
- Legal name
- Astiostech Sdn Bhd
- Website
- https://astiostech.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Astiostech Sdn Bhd is a Malaysian IT solutions integrator that deploys and customizes open-source and enterprise IT management, security, communications, and AI products (GLPI, Wazuh, Action1, BusinessTEL, Astiosdialer, Sailor2) for banks, telecoms, SMEs, and enterprises across Malaysia and Singapore.
- Ownership category
- akta.pro rank
Astiostech industry classification
Industry- Product category
- IT Service Management & Infrastructure Software
- NAICS
- Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Communications Services, Nec (4899), Computer Communications Equipment (3576), Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Asset Management (ITAM) Platforms (HDAEALAD)
- akta.pro secondary industries
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), IT Incident, Problem & Change Management Platforms (HDAEALAI), Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ)
Keywords
Where Astiostech is headquartered
LocationHeadquarters
- HQ city
- Selangor
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
Astiostech business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Technology Solutions and Consultancy: Astiostech provides specialized technology solutions, consultancy, products, and related services. The company offers IT management solutions including automation, patch management, network monitoring, asset management, communications, and security.
- GLPI Implementation and Support: As a seasoned GLPI partner, Astiostech provides implementation, customization, and support services for GLPI ITSM/ITAM solutions, including custom reports and dashboards development.
- Product Sales and Licensing: Sale of products, hardware (such as Sangoma G400 Digital Gateways, TM MLS converters), and software solutions including Action1 patch management.
- AI Model Fine-tuning and Customization: Fine-tuning and customization services for AI models like Sailor2 for specific use cases including agentic models, chat-based models, and instruction-oriented models.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Action1 Free Tier - 100 endpoints |
| Subscription | Monthly | TM MLS - 32 channels |
| Subscription | Monthly | TM PRI - 30 channels |
| Subscription | Monthly | BusinessTEL 2.0 - SME VoIP solution |
| Subscription | Monthly | DigitalOcean hosting for RocketChat |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels5 records
Astiostech product offering
Product offeringCore offering
Astiostech is a Malaysian IT solutions provider that delivers enterprise-grade IT service management, network monitoring, asset management, IP telephony (VoIP/PBX), and cybersecurity solutions. The company distributes and implements platforms such as GLPI, Wazuh, Nagios XI, Action1, RocketChat, and RustDesk, while developing and selling its own proprietary products including BusinessTEL 2.0 (an IP PBX system), Astiosdialer, Auto Minutes Taker (an AI meeting documentation tool), and TM MLS-to-PRI Converter Gateways. Services include deployment, integration, customization, training, and ongoing support bundled with AI/LLM integration (Sailor2).
Product overview
Astiostech offers a comprehensive portfolio of enterprise IT solutions combining open-source and proprietary technologies. The core product categories span six areas: Automation, IT Patch Management, Network Monitoring, Asset Management, Communications, and Security. Key products include GLPI (an open-source ITSM platform for IT asset and service management), Wazuh (open-source security monitoring), Action1 (automated patch management certified ISO 27001/SOC 2), RocketChat (team collaboration), and BusinessTEL 2.0 (VoIP cloud PBX). Astiostech also offers AI-powered solutions including Sailor2 (multilingual LLM for Bahasa Melayu), the Auto Minutes Taker (AI-powered meeting documentation), and Astiosdialer (call center autodialer). These products integrate with technologies like Asterisk, VICIDIAL, RustDesk, n8n, Graylog, Grafana, and Nagios, enabling unified IT management from monitoring and automation to security and communications.
Differentiator
Problem solved
Functional benefit
Products and services
- BusinessTEL 2.0
Quantifiable outcome
- Productivity gains of up to 300% for call center operations
- +3 more outcomes
Companies that use Astiostech
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles2 records
Astiostech technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability9 records
Feature5 records
Astiostech partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and supporting.
- GLPI (Teclib)coreAstiostech is a seasoned distributor and partner of GLPI, offering implementation, customization, and support services. Successfully deployed GLPI for a leading bank in Malaysia managing over 100,000 endpoints. Hosted partner presentation on February 20th showcasing GLPI capabilities.
- WazuhcoreAstiostech partners with Wazuh for open-source security monitoring solutions. Hosted partner presentation on February 20th demonstrating Wazuh capabilities for threat detection and incident response. Offers Wazuh integration for Office 365 security and compliance monitoring.
- ORENCloudcoreORENCloud and Astiostech are committed to supporting Sailor2 (multilingual AI model for Bahasa Melayu and Southeast Asian languages) and other AI models. Astiostech offers fine-tuning and model customization services for various use cases including agentic models, chat-based models, and instruction-oriented models. The partnership aims to train and improve Sailor2 specifically for Bahasa Melayu usage.
- Action1coreAstiostech offers Action1 patch management solution with ISO 27001 and SOC 2 Type II certifications. Provides seamless integration of Action1 into existing IT infrastructure with customization and ongoing support. Offers automated patch deployment across endpoints.
- RustDesksupportingAstiostech integrates RustDesk private and localized remote management solution with GLPI, enhancing remote management capabilities for distributed teams and organizations.
- Elytron SecuritysupportingCybersecurity partnership for RCE (Remote Code Execution) hack challenge with USD5,000 prize money for anyone who can execute commands on test machine running vulnerable Apache Tomcat server.
- SangomasupportingSangoma G400 Digital Gateways are mentioned as hardware for connecting PRI to PBX systems, used in telecommunications infrastructure deployments.
- BusinessTELcoreBusinessTEL 2.0 is offered as an alternative to NEC PBX for SMEs, featuring comprehensive VoIP services, cost savings up to 80%, flexible deployment options, and strong local support. Astiostech positions it as the next PBX strategy for businesses migrating from legacy systems.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Astiostech competitors and assessment
Company assessmentBroad incumbents
- Freshworks: Provider of Freshservice (ITSM) and Freshcaller (contact center) overlapping with both Astiostech's ITSM practice and BusinessTEL/Astiosdialer communications offerings, targeting similar mid-market and enterprise customers.
- ConnectWise: Broad incumbent in IT management, RMM, and PSA serving MSPs and IT departments; overlaps with Astiostech's GLPI/Action1/Nagios-based monitoring and patch management practice.
- ManageEngine (Zoho): Broad incumbent in ITSM, ITAM, and network monitoring with a wide portfolio that overlaps with Astiostech's GLPI/Wazuh/Action1/Nagios stack; competes for the same mid-market and enterprise IT buyers seeking unified management platforms.
- Ivanti: Broad ITSM, ITAM, and unified endpoint management vendor with overlapping capabilities to Astiostech's GLPI/Action1/RustDesk stack; competes for enterprise IT operations budgets globally and increasingly in ASEAN.
- ServiceNow: Global enterprise ITSM/ESM incumbent whose platform competes head-on with Astiostech's GLPI-based solutions; represents the proprietary incumbent against which Astiostech positions its open-source cost advantage.
Direct peers
- 3CX: Software-based PBX and unified communications vendor offering cloud and on-premise deployment, comparable to Astiostech's BusinessTEL 2.0 VoIP offering for SMEs migrating from legacy PBX systems.
- Wazuh: Open-source security monitoring platform that Astiostech distributes and integrates; directly comparable as an SIEM/XDR-style offering and a peer in delivering security monitoring services to enterprises.
- Sangoma Technologies: Provider of Sangoma G400 Digital Gateways (hardware Astiostech resells) and a broad UC/VoIP portfolio; directly comparable in delivering PBX, SIP trunking, and telephony infrastructure to SMEs and enterprises.
- Teclib: Creator and primary maintainer of GLPI, the open-source ITSM/ITAM platform that is the centerpiece of Astiostech's ITAM practice. Direct peer in delivering GLPI-based enterprise asset and service management solutions.
Emerging players
- NinjaOne: Emerging endpoint management and patch management vendor comparable to Astiostech's Action1-based practice; both target IT teams seeking automated, cloud-native endpoint security and asset management.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Astiostech social profiles
Digital presenceAstiostech compliance and trust
Trust signalCompliance2 records
Astiostech financial estimates
Financial estimateRevenue estimate
Valuation estimate
Astiostech leadership team
Management profileNumber of profiles
Profiles1 record
Astiostech funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Astiostech M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Astiostech
What does Astiostech do?
Astiostech is a Malaysian IT solutions provider that delivers enterprise-grade IT service management, network monitoring, asset management, IP telephony (VoIP/PBX), and cybersecurity solutions. The company distributes and implements platforms such as GLPI, Wazuh, Nagios XI, Action1, RocketChat, and RustDesk, while developing and selling its own proprietary products including BusinessTEL 2.0 (an IP PBX system), Astiosdialer, Auto Minutes Taker (an AI meeting documentation tool), and TM MLS-to-PRI Converter Gateways. Services include deployment, integration, customization, training, and ongoing support bundled with AI/LLM integration (Sailor2).
Is Astiostech a public or private company?
Astiostech is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Astiostech founded?
Astiostech was founded in 2013. It employs 11 to 50 people.
Where is Astiostech based?
Astiostech is headquartered in Selangor, Malaysia, in the Asia region.
How does Astiostech make money?
Four revenue lines are on record. Technology Solutions and Consultancy is the primary driver. The others are GLPI Implementation and Support, product Sales and Licensing and AI Model Fine-tuning and Customization.
Who are Astiostech's main competitors?
Broad incumbents on record are Freshworks, ConnectWise, ManageEngine (Zoho), Ivanti and ServiceNow. Direct peers are 3CX, Wazuh, Sangoma Technologies and Teclib. NinjaOne is listed as an emerging player.
Does Astiostech have an API?
No public API is recorded for Astiostech.
What industry is Astiostech in?
Astiostech's product category is IT Service Management & Infrastructure Software. Its primary akta.pro industry code is HDAEALAD, IT Asset Management (ITAM) Platforms, with a secondary code of BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.). Its NAICS code is 5415 and its SIC code is 7373.