Name

Mai Support

Legal name

Mai Support, LLC

Website

https://maisupport.ai

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Addiction Recovery Software

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Prepackaged Software (7372), Services-Social Services (8300)

akta.pro primary industry

Behavioral Health & Neurocognitive Therapeutics (Digital) (HLACANAI)

akta.pro secondary industry

Behavioral Health & Substance Use Remote Monitoring (HLACAFAD)

Keywords

• Addiction recovery app
• Digital behavioral health
• AI therapy chatbot
• Responsible gambling solutions
• Mental health software

Headquarters

HQ city

Coral Gables

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Mobile Application Downloads: Consumer-facing mobile app available on iOS and Android platforms, likely with freemium or subscription model based on beta testing phase mentions.
2. Enterprise/B2B Partnerships: Partnerships with casinos, rehabilitation centers, healthcare facilities, and employers who sponsor or provide MAI Support to employees/patrons as part of corporate social responsibility initiatives.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Mai Support provides an AI-powered conversational application for individuals battling addiction, delivering 24/7 empathetic support grounded in Cognitive Behavioral Therapy (CBT) techniques through both mobile (iOS/Android) and web interfaces. The platform continuously adapts to user behavior via reinforcement learning with human feedback (RLHF) and supports text, audio, and video interactions with a realistic avatar. It is offered both directly to end users and through enterprise partnerships with casinos, healthcare facilities, and employers as part of responsible-gambling and wellness programs.

Product overview

MAI Support offers a single unified product: an AI-powered mobile and web application for addiction recovery support. The core offering is the MAI Support Application, which includes an Autonomous AI Bot as its central feature powered by the Synergetics.ai Synergy platform. The app is enhanced with a Realistic Avatar for personalized interaction. Key in-app modules include Trends (progress tracking), History (conversation logs), Programs (program status), and Profile (user settings). The platform is available cross-platform on iOS and Android mobile devices, as well as via web browser.

Differentiator

Problem solved

Functional benefit

Products and services

• MAI Support Mobile Application Cross-platform iOS and Android mobile app that delivers an AI-powered empathetic assistant for individuals battling addiction. Provides 24/7 conversational support, personalized insights, and CBT-based coping tools for users in recovery.
• MAI Support Web Application Browser-based companion application that gives users access to the same AI recovery assistant via the web, supporting text, audio, and video interactions for addiction recovery support.
• MAI Partner Program Enterprise partnership offering that allows organizations to license and distribute the Mai Support application as part of their CSR, responsible-gambling, employee wellness, or patient support programs.

Quantifiable outcome

• Over 100 beta users provided positive feedback on managing cravings and maintaining sobriety
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature9 records

Partnerships

One partnership is on record.

• Synergetics.ai (Synergetics)coreTechnology or Integration · 30 July 2024MAI Support launched its AI-powered addiction counseling application on the Synergetics.ai platform (Synergy platform). Synergetics provides Rapid AI Development (RAID) technology with drag-and-drop interface for building enterprise AI applications. The partnership enables MAI Support to leverage Synergetics' AI infrastructure for its recovery support tools.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Workit Health: Workit Health provides online substance use disorder treatment, including medication-assisted treatment and therapy via a mobile-first platform. Comparable to Mai Support in targeting addiction recovery through digital tools and partnerships with health plans/employers.
• Pelago (formerly Quit Genius): Pelago is a digital substance use management platform offering virtual addiction treatment via employer and health plan partnerships. It is the closest direct peer to Mai Support in digital addiction recovery with a B2B2C model.
• Kindbridge Research Institute: Kindbridge specializes in gambling addiction treatment and behavioral health support for gaming and gambling operators. Directly comparable to Mai Support's casino CSR and responsible gambling use case.
• WEconnect Health: WEconnect Health is a mobile recovery app providing daily check-ins, peer support, and accountability tools for people in addiction recovery. Closely comparable to Mai Support in mobile-first, behavior-tracking approach to addiction recovery.
• Eleanor Health: Eleanor Health delivers outpatient addiction and mental health care with a hybrid virtual/in-person model and digital engagement tools. Comparable to Mai Support in addressing substance use disorders through technology-enabled, continuous support.
• Chess Health: Chess Health offers a digital addiction recovery platform with continuous care support, engagement tools, and enterprise partnerships with health systems and payers. Directly comparable to Mai Support in using technology to extend addiction care beyond clinical settings.

Broad incumbents

• Spring Health: Spring Health is a mental health and wellbeing platform sold to employers, with growing capabilities in substance use support. Comparable to Mai Support in employer-sponsored digital mental health distribution.
• Cerebral: Cerebral is a digital mental health company offering therapy and medication management across conditions including anxiety, depression, and substance use. Comparable as a digital behavioral health incumbent competing for the same enterprise buyers.
• Talkspace: Talkspace is an established online therapy platform serving consumers, employers, and health plans, including substance use-related therapy. A broader incumbent whose model overlaps Mai Support's enterprise behavioral health distribution.
• Big Health: Big Health provides digital therapeutics for sleep and mental health conditions, distributed through employers and health plans. Broader incumbent in digital behavioral health therapeutics with a comparable enterprise sales motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mai Support