The Property Redress Scheme

What The Property Redress Scheme does

The Property Redress Scheme is an independent online dispute resolution service, established in 2014, that mediates and adjudicates complaints between UK consumers and property professionals. It is one of the redress bodies approved by the UK Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, and membership is a statutory requirement for property agents operating in the UK. The service is available to estate agents, letting agents, property managers, company landlords, inventory clerks, tenant relocation experts, property finders, and removal companies, while UK consumers access the service free of charge when dissatisfied with a property professional's response.

The platform is built around two interconnected portals hosted at portal.propertyredress.co.uk. A Business Portal enables property agents to register, manage their membership, display their mandatory redress certificate and logo in branches and on websites, and participate in case resolution. A Consumer Portal allows complainants to file disputes, track case progress, and engage with the scheme through online channels. The resolution workflow follows a structured three-stage process — initial assessment, mediation, and formal adjudication — with multi-channel communication options and digital case management supporting the entire lifecycle. Members must publicly display the Property Redress certificate and logo, embedding the brand into the physical and digital presence of the UK property market.

Revenue is generated primarily through annual subscription membership fees paid by property agents and professionals; pricing is quote-based and not publicly disclosed, obtained via the registration portal. The scheme is part of the Total Property portfolio within the Brown & Brown insurance intermediary group, alongside complementary UK private rented sector brands including Total Landlord insurance, Landlord Action (housing law), Client Money Protect, and mydeposits (tenancy deposit protection). The company is headquartered at 7th Floor Corn Exchange, 55 Mark Lane, London, reports more than 20,000 members, and states that over 4,000 complaints were resolved with over £1.2 million awarded to consumers in 2025.

Name

The Property Redress Scheme

Legal name

Property Redress

Website

https://theprs.co.uk

Company type

Private

Founded year

2014

Operating status

Operating

Short description

The Property Redress Scheme is a UK government-approved online dispute resolution service, founded in 2014, that mediates and adjudicates complaints between consumers and property agents. It generates revenue through mandatory annual membership subscriptions paid by over 20,000 property agents across the UK.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Claims Adjusting (524291), Business Support Services (5614)

SIC

Services-Legal Services (8111), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Property dispute resolution
• Alternative dispute resolution
• Consumer redress scheme
• Estate agent membership
• Property complaint mediation

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Business Membership Fees: Property agents and property professionals pay membership fees to belong to the Property Redress scheme, which is a legal requirement for operating in the UK property market. This forms the primary recurring revenue stream.
2. Consumer Complaint Resolution Services: Consumers access the redress service free of charge. The service is funded through business memberships rather than consumer fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The Property Redress Scheme is a government-approved Alternative Dispute Resolution (ADR) service that resolves disputes between UK consumers and property professionals, including estate agents, letting agents, and property managers. It operates an online case management platform that handles the full dispute lifecycle — initial assessment, mediation, and formal adjudication — funded primarily through mandatory annual membership fees paid by property agents and professionals.

Product overview

The Property Redress Scheme operates as a single unified dispute resolution service rather than a platform-plus-modules architecture. The company provides an online redress platform consisting of three interconnected portal offerings: a main Scheme service for impartial mediation and adjudication of property complaints, a Business Portal for property agents to manage membership and compliance, and a Consumer Portal for filing and tracking complaints. The scheme is part of the Total Property portfolio, which also includes separate brands for landlord insurance (Total Landlord), housing law (Landlord Action), and deposit protection (mydeposits, Client Money Protect), though these are standalone products rather than integrated modules.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Redress Scheme Membership Government-approved ADR membership service for estate agents, letting agents, property managers, company landlords, inventory clerks, tenant relocation experts, property finders, and removal companies. Membership is a legal requirement for UK property agents and provides access to dispute resolution services and the right to display the Property Redress certificate and logo in branches and on websites.
• Consumer Complaint Resolution Service Free dispute resolution service for UK consumers dissatisfied with property agents or property professionals. Includes initial complaint assessment, mediation, and formal adjudication with the aim of fair settlement and, where appropriate, financial compensation (over £1.2 million awarded in 2025 resolutions).

Quantifiable outcome

• Over 4,000 complaints resolved in 2025
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Total PropertycoreStrategic or Co-development PartnerProperty Redress is powered by Total Property, the UK's trusted hub for private rented sector products and services backed by over 25 years of industry expertise. Total Property is the parent organization providing the broader portfolio including Property Redress scheme, Total Landlord insurance, Landlord Action, Client Money Protect, and mydeposits.
• Brown & BrowncoreStrategic or Co-development PartnerProperty Redress is part of the Brown & Brown team, a major insurance intermediary organization. Brown & Brown provides corporate backing and resources to the Total Property portfolio including Property Redress.
• Total LandlordminorStrategic or Co-development PartnerAward-winning landlord insurance provider within the Total Property portfolio. Both brands operate under the same parent organization offering complementary services to the property industry.
• Landlord ActionminorStrategic or Co-development PartnerHousing law specialists within the Total Property portfolio offering legal services related to landlord-tenant disputes, complementary to Property Redress's ADR services.
• Client Money ProtectminorStrategic or Co-development PartnerGovernment-approved scheme for client money protection within the Total Property portfolio, serving the private rented sector alongside Property Redress.
• mydepositsminorStrategic or Co-development PartnerGovernment-approved tenancy deposit protection scheme within the Total Property portfolio, providing complementary services to property agents who are Property Redress members.
• MHCLG (Ministry of Housing, Communities & Local Government)coreStrategic or Co-development PartnerProperty Redress is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. MHCLG is the approving government department for the ADR scheme.
• National Trading StandardsminorStrategic or Co-development PartnerPartnership with National Trading Standards for enforcement and regulatory coordination in consumer protection matters related to property services.
• CTSI (Chartered Trading Standards Institute)minorStrategic or Co-development PartnerPartnership with CTSI for professional standards, training, and regulatory guidance in trading standards matters affecting the property sector.

Scale indicators5 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• mydeposits: mydeposits is a government-approved tenancy deposit protection scheme within the same Total Property / Brown & Brown portfolio as Property Redress. It is comparable as a UK statutory property-compliance scheme funded by agent/landlord membership fees and operating a regulated, agent-facing portal model.
• The Property Ombudsman (TPO): The Property Ombudsman is the longest-established UK government-approved redress scheme for property agents, serving estate agents, letting agents, and property managers. It is Property Redress's primary direct competitor for mandatory UK agent membership and consumer dispute resolution in the same regulated niche.
• Tenancy Deposit Scheme (TDS): TDS is one of three UK government-approved tenancy deposit protection schemes competing with mydeposits. It is comparable as a UK statutory property-compliance scheme operating a regulated, agent/landlord membership model alongside free dispute resolution, structurally analogous to Property Redress.
• Client Money Protect: Client Money Protect is a government-approved client money protection scheme for property agents, also part of the Total Property portfolio. It addresses a parallel UK regulatory requirement (client money protection) using a similar membership-and-certificate model, making it a close operational and structural peer.
• Deposit Protection Service (DPS): DPS is another UK government-approved tenancy deposit protection scheme serving letting agents and landlords. It is comparable to Property Redress as a regulated UK property-compliance scheme funded by agent/landlord subscriptions with dispute resolution functionality for tenant complaints.
• Landlord Action: Landlord Action is a specialist housing law firm within the Total Property portfolio that handles possession and landlord-tenant disputes. It is comparable as a UK property-dispute resolution service addressing related (and partly overlapping) dispute categories served by Property Redress's adjudication function.
• Total Landlord Insurance: Total Landlord is an award-winning landlord insurance provider within the same Total Property / Brown & Brown portfolio. It is comparable as a UK property-professional-facing subscription/membership product with overlapping target customer base, enabling cross-portfolio distribution alongside Property Redress.

Broad incumbents

• Royal Institution of Chartered Surveyors (RICS): RICS is the UK's leading professional body for surveyors and property professionals, with its own complaints and disciplinary function. It is comparable as a long-standing UK property-sector standards, membership, and dispute-handling organization operating at greater scale and broader scope than Property Redress.
• Ombudsman Services: Ombudsman Services is a major UK government-approved ADR provider covering multiple consumer sectors (energy, communications, property). It is comparable as a broader UK ADR scheme with overlapping regulatory approval model, though operating across industries rather than specializing exclusively in property.
• Propertymark (NAEA Propertymark / ARLA Propertymark): Propertymark is the UK's largest professional body for property agents, combining NAEA, ARLA, and other qualifications with member services including complaints handling. It is comparable as a UK-wide property-sector compliance and standards organization, though it operates as a broader trade association rather than a pure ADR scheme.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks2 records

Key highlights6 records

Customer concentration

• Xx.com/PropertyRedress
• Facebookfacebook.com/PropertyRedressScheme/?locale=en_GB
• LinkedInlinkedin.com/company/the-property-redress-scheme

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Property Redress Scheme