JAMES FRENCH SOFTWARE LIMITED

Name

JAMES FRENCH SOFTWARE LIMITED

Legal name

James French Software Limited

Website

https://physiodiary.co.uk

Company type

Private

Operating status

Operating

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)

Keywords

• Practice management software
• Patient management software
• Healthcare SaaS
• Clinical documentation software
• Appointment scheduling software

Headquarters

HQ city

Swindon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Plans: Monthly subscription fees for access to the Physiodiary platform, with pricing tiers based on the number of practitioners/staff. Single Practitioner at £15/month, Small (up to 4 practitioners) at £25/month, Medium (up to 8 practitioners) at £40/month, and Large (up to 25 practitioners) at £55/month. All tiers include full feature access. Subscriptions auto-renew monthly via credit card with no long-term commitment required.
2. Text Credits (Usage-Based): Optional per-use text messaging credits starting from 10p per credit. Used for automated appointment reminders and other SMS communications. 50 free credits provided during the free trial. No charge for receiving patient replies or forwarding replies to the clinician's mobile.
3. Web Hosting Services: Website design, build, hosting, and maintenance service for physiotherapy and healthcare practice websites at £25/month per practice with no upfront costs. Includes domain registration, SSL, UK-based hosting, and optional online booking integration. Email with spam filtering available at £5.50/user/month.
4. 28-Day Free Trial (Freemium Entry): Full-featured free trial for up to 28 days with no credit card required. Data retained for 28 days post-trial if not subscribed, then deleted. Serves as the primary acquisition funnel for converting free users to paid subscribers.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

James French Software Limited operates Physiodiary, a UK cloud-based patient management SaaS platform designed for physiotherapy, chiropractic, and osteopathy practices. The platform provides diary management, online bookings, clinical notes with body charting, automated reminder texts with bidirectional reply capability, invoicing, payments, video consultations, AI-powered documentation, and integrations with Stripe, Zoom, Amazon Alexa, and Rehab My Patient. The service is offered on monthly subscription tiers ranging from £15 to £55 based on practice size, with a 28-day free trial.

Product overview

JAMES FRENCH SOFTWARE LIMITED operates Physiodiary as its primary product — a UK Cloud-based patient management SaaS platform designed for physiotherapy, chiropractic, and osteopath practices. The platform is offered as a unified core product supplemented by several add-on modules and services: Physio-AI provides AI-powered voice recognition and automatic document generation; PhysioReception (upcoming) offers AI-backed telephone receptionist capability; Website Hosting provides website design and maintenance; a Texting Service handles appointment reminders and patient communication; and an Online Bookings API enables integration with external websites. The company also offers Data Import services and mobile apps for iOS and Android. All services are designed specifically for healthcare practices with compliance built-in.

Differentiator

Problem solved

Functional benefit

Brands

• Physio-AI: A private, UK-hosted AI solution designed specifically for physiotherapists. It helps reduce time spent on documentation, creates smarter treatment plans, and manages patient communication. Includes AI-powered voice recognition for dictating clinical notes.
• PhysioReception
• Physiowebsite

Products and services

• Physiodiary A UK cloud-based patient management SaaS platform for physiotherapy, chiropractic, and osteopathy practices. Includes diary management with waiting lists, online bookings, clinical notes with body charting, automated reminder texts with patient reply capability, invoicing and payments, video consultations, secure messaging, letter and report writing, staff and patient records, customisable forms, and printable reports. All features included in all subscription tiers.
• Physio-AI A private, UK-hosted AI solution branded under the Physiodiary family for physiotherapists. Provides AI-powered voice recognition for dictation of clinical notes with formatting and Maitland Symbols support, automatic document generation, and treatment plan creation. GDPR, Data Protection Act, HIPAA, NHS Digital, and Caldicott Principles ready.
• Website Hosting Service Website design, build, hosting, and maintenance service for physiotherapy and healthcare practices at £25/month per practice with no upfront costs. Includes domain registration, SSL, UK-based hosting, and optional online booking integration with Physiodiary. Email with spam filtering available at £5.50/user/month.
• Texting Service Low-cost text messaging service with automatic appointment reminders (configurable for morning of appointment or day before), COVID-19 status checking, and bidirectional reply capability allowing patients to reply to reminders directly. Text credits start from 10p per credit. No charge for receiving patient replies or forwarding replies to the clinician's mobile.

Quantifiable outcome

• DNA (Did Not Attend) rate dramatically reduced through automated text reminder system
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature11 records

Partnerships

Four partnerships are on record, tiered core and minor.

• University of Greater Manchester — Physiotherapy DepartmentcoreStrategic or Co-development PartnerPhysiodiary has been selected by the University of Greater Manchester's Physiotherapy Department as its official Patient Management System for both student clinic use and educational purposes. The platform supports the BSc (Hons) Physiotherapy programme, providing students with hands-on experience of a commercial patient management system while the university's own clinic uses it operationally.
• Rehab My PatientcoreTechnology or IntegrationPhysiodiary integrates directly with Rehab My Patient to provide intuitive exercise prescription plans designed by leading physiotherapists. This allows Physiodiary users to create and assign exercise plans to patients within the Physiodiary workflow without switching applications.
• StripecoreTechnology or IntegrationPhysiodiary integrates with Stripe Terminal, enabling in-person card payment processing at checkout in under 15 seconds. The integration automatically updates patient accounts and triggers receipt printing/emailing/texting upon payment completion. Lower processing fees are cited as a benefit compared to other payment methods.
• Astrid (GDPR Compliance Platform)minorGTM or Marketing PartnerPhysiodiary has negotiated a 10% discount for its users with Astrid, an online GDPR compliance platform designed for small businesses handling sensitive data. Physiodiary's own team uses Astrid internally. The partnership is promoted on Physiodiary's GDPR page with a discount code (PD18) for Physiodiary users.

Scale indicators3 records

Expansion highlights6 records

Direct peers

• WriteUpp: WriteUpp (formerly TM3) is a UK-based practice management system built specifically for physiotherapists, osteopaths, chiropractors, and speech therapists. It offers online booking, clinical notes, invoicing, and patient records — directly overlapping Physiodiary's feature set and target customer segments in the UK allied health market.
• Cliniko: Cliniko is a UK-based practice management SaaS serving physiotherapists, chiropractors, osteopaths, and other allied health practitioners. It directly competes with Physiodiary for the same SMB customer base, offering online bookings, clinical notes, invoicing, and patient management on a subscription model — making it the closest head-to-head competitor in the UK market.
• Power Diary: Power Diary is an online practice management system for allied health professionals including physiotherapists, chiropractors, and massage therapists. It offers diary management, SMS reminders, online bookings, invoicing, and clinical notes on a subscription model, competing for the same SMB practice segment as Physiodiary though with a broader multi-market footprint.
• Jane Software: Jane is a practice management platform built for allied health professionals including physiotherapists, chiropractors, and massage therapists, offering online booking, charting, billing, and telehealth. It directly competes with Physiodiary in the SMB allied health segment with a comparable subscription model and feature breadth, though Jane has a broader international footprint.
• SimplePractice: SimplePractice is an all-in-one practice management SaaS for health and wellness professionals, offering scheduling, clinical notes, invoicing, telehealth, and a client portal. While US-headquartered and serving a broader wellness audience, it competes for the same SMB allied health practitioner segment that Physiodiary targets, with comparable subscription pricing and feature set.

Emerging players

• Carepatron: Carepatron is an emerging practice management platform for health and wellness practitioners offering scheduling, clinical notes, billing, and telehealth on a freemium subscription model. It targets a similar SMB allied health segment as Physiodiary and has been aggressively expanding its feature set and geographic reach, positioning it as an emerging competitive threat.

Others

• Astrid: Astrid is a UK-based GDPR compliance platform for small businesses, which Physiodiary promotes to its users via a 10% discount partnership. It is an ecosystem partner rather than a competitor but sits within the same UK SMB healthcare-adjacent software ecosystem and represents the kind of compliance tooling layer that could be bundled into or compete with similar offerings.
• Rehab My Patient: Rehab My Patient is an exercise prescription platform used by physiotherapists to create and assign exercise programs to patients. It is not a direct competitor but is integrated with Physiodiary as a complementary tool, making it an ecosystem partner that could also become a partial substitute if it expands its own practice management capabilities.

Broad incumbents

• Net Health: Net Health provides EMR and practice management software for physical therapy, occupational therapy, and other post-acute care providers, including documentation, scheduling, and billing. It is a broader incumbent in the allied health software space and is comparable to Physiodiary through its focus on therapy practice workflows, though at a larger enterprise scale.
• WebPT: WebPT is a leading US-based EMR and practice management platform purpose-built for physical therapists, offering documentation, scheduling, billing, and outcomes tracking. While US-focused and serving a broader enterprise segment than Physiodiary, it represents the same physiotherapy-specific software category and validates the market opportunity Physiodiary addresses at the SMB end.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JAMES FRENCH SOFTWARE LIMITED