Calldirect Lb

What Calldirect Lb does

CallDirectlb SARL, operating as Call Direct, is a Beirut-headquartered business process outsourcing firm serving both local Lebanese businesses and international clients seeking access to the Lebanese market. The company delivers three integrated service lines: outbound call center operations (data collection, customer retention campaigns, CRM supplementary services such as surveys and telephone relay, and quality control statistics), insurance sector services (claims handling, medical bill audit and investigation, development and promotion of travel insurance products, and purchasing of insurance portfolios for international insurance and reinsurance companies), and marketing analysis (research, surveys, infiltration consulting, mapping and targeting of potential clients, with expertise in local import/export rules). All services are delivered through a multilingual support platform operating in Arabic, French, and English.

The underlying technology is a call center and CRM platform supporting multilingual operations with capabilities in data collection, quality control, statistics, and telephone relay. There is no evidence of proprietary software products, APIs, mobile applications, patents, or third-party technology integrations; the stack appears to be conventional BPO/CRM tooling deployed for service delivery rather than a technology product business.

The company operates on a professional services revenue model with quote-based B2B engagements tailored to client requirements. No pricing, contract values, or revenue figures are publicly disclosed. The go-to-market is direct sales through the company website, phone, and email inquiries. The headcount range of 1-10 employees, single office location in Badaro, Beirut, and absence of any disclosed funding rounds, partnerships, leadership information, or awards indicate a small, privately held SARL entity with no externally verifiable scale indicators. The website's marketing channels are limited to a basic WordPress presence with no documented social media, content marketing, or paid advertising operations.

Name

Calldirect Lb

Legal name

CallDirectlb SARL

Website

https://calldirectlb.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Beirut-based BPO firm offering multilingual (Arabic, French, English) call center services, insurance claims processing and portfolio purchasing, and marketing analysis. It serves insurance companies, international agencies seeking Lebanese market access, and small domestic businesses through professional services engagements.

Ownership category

akta.pro rank

Product category

Call Center BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Management Services (8741)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industries

Telemarketing & Survey/Market Research Calling (BPAAADAD), General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Call center outsourcing
• Insurance BPO services
• Multilingual contact center
• Market research services
• Business process outsourcing

Headquarters

HQ city

Beirut

HQ country

Lebanon

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D

Revenue model

1. Call Center BPO Services: Provides outbound call center services, customer retention campaigns, and CRM supplementary services to business clients. Revenue is generated through professional service engagements, likely project-based or retainer contracts.
2. Insurance Services: Expertise in handling insurance claims, audit and investigation of medical bills, and purchasing insurance portfolios for international insurance and reinsurance companies.
3. Marketing Analysis Services: Market research, surveys, infiltration consulting, mapping and targeting of potential clients for local and international companies entering the Lebanese market.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

CallDirectlb SARL is a Beirut-based BPO firm that delivers outsourced call center operations, specialized support services for the insurance sector, and marketing analysis. The company operates in Arabic, French, and English and serves insurance companies, international agencies, and small businesses seeking customer-facing and back-office support. Its offering is centered on people-driven service delivery rather than software products.

Product overview

CallDirect Lb operates as an outbound call center and business process outsourcing company offering three integrated service lines: Call Center Services (providing CRM supplementary services, quality control, statistics, and multilingual telephone relay), Insurance Sector Services (handling insurance claims, medical bill audits, travel insurance products, and purchasing insurance portfolios), and Marketing Analysis Services (conducting market surveys, infiltration consulting, and client targeting). All services are delivered through a multilingual support business platform supporting Arabic, French, and English.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Services Outsourced inbound and outbound call center support delivered in Arabic, French, and English for businesses that need customer-facing phone handling without building in-house operations.
• Insurance Sector Services Specialized BPO support for insurance carriers, including claims processing assistance and portfolio management support, tailored to the operational workflows of insurance companies.
• Marketing Analysis Services Market and marketing research support for international agencies and small businesses seeking market-entry and audience insights for the Lebanese and regional markets.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves2 records

Expansion highlights2 records

Broad incumbents

• Startek: Global customer experience and BPO provider delivering customer management, technical support, and analytics across multiple geographies. Comparable for multilingual call center and CX services at larger scale.
• IBEX: BPO company specializing in customer engagement, digital marketing, and CX solutions with operations across multiple emerging markets including MENA. Comparable for outsourced customer support and sales with shared emerging-market exposure.
• Teleperformance: Global leader in customer experience management and outsourced multilingual call center services across 90+ countries including MENA. Directly comparable in BPO call center delivery but operates at vastly larger scale and broader geographic footprint.
• Foundever: BPO/customer experience provider formed from the Sitel Group and Webhelp merger, offering multilingual customer support, sales, and technical services globally. Comparable in outbound and inbound call center BPO and multilingual CX delivery at much greater scale.
• Transcom: Global customer experience company providing multilingual customer support, technical assistance, and sales across multiple industries. Comparable as an outsourced BPO/call center provider with multilingual capability, but at significantly larger scale.
• TTEC: Customer experience technology and services company providing contact center, customer care, and CX design across multiple industries. Comparable as a BPO call center provider but operating globally at enterprise scale.
• TaskUs: Digital outsourcing specialist providing customer support, content moderation, and sales operations across multiple geographies. Comparable in outsourced multilingual customer engagement but with significantly broader scale and digital-first positioning.
• Concentrix: Major global BPO and customer experience company offering customer service, technical support, and sales across multiple industries and languages. Comparable as a multilingual call center outsourcer but at enterprise scale spanning dozens of countries.
• Majorel: Customer experience company (now part of Teleperformance) with strong MENA and emerging market presence, offering multilingual customer support, sales, and digital CX services. Comparable for Lebanon/MENA-focused BPO call center delivery.

Emerging players

• Support.com: Smaller customer support and technology services company offering outsourced technical support and customer care. Comparable in BPO customer support focus but at a smaller scale and primarily North American market.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat3 records

Key risks4 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/call-direct-sarl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Calldirect Lb