LIAISON VOCALE

What LIAISON VOCALE does

Liaison Vocale is a French privately-held SAS (Société par Actions Simplifiée) founded in 2001 and headquartered in Versailles, with additional offices in Paris, Marseille, and Montpellier. The company develops and sells proprietary voice recognition and conversational AI solutions that automate telephone switchboard operations and clinical documentation, primarily serving French public and private healthcare establishments, retail chains, and local authorities. Its portfolio spans four technology layers: Ello!, a proprietary French speech-recognition intelligent voice attendant that automates up to 95% of inbound switchboard calls; Polaris!, an agentic conversational AI platform combining LLM-based natural language understanding with structured flows for 24/7 autonomous multichannel call handling; eWay, an intelligent communication platform (SVI, Call Center, Push) acquired in 2025; and the G2Speech medical dictation suite (SpeechReport, SpeechCursor, SpeechAmbient) distributed under a strategic partnership with G2 Speech, the No. 2 player in European medical speech recognition. All technology is developed or hosted in France with no GAFAM dependency, certified ISO 27001 and HDS-compliant for healthcare data.

The company operates a primarily direct enterprise sales motion targeting French hospitals, clinics, retail chains and ministries, supplemented by 10 certified integration partners (including SPIE, Orange Business Services, EQUANS, and NXO) that handle on-premise deployment with Alcatel-Lucent and Mitel telephony infrastructure. Go-to-market leverages RESAH, CAIH, and UGAP public procurement listings to streamline public-sector sales. The G2Speech partnership extends reach to 50,000+ daily medical users across Europe and provides North American distribution rights; SpeechCursor Canada is offered as a self-serve online subscription (CAD $1,295-$33,000/year). Pricing for flagship products (Ello!, Polaris!, eWay) is quote-based with both perpetual licence + annual service contract and annual subscription models available. The company is family-owned and operated by the Palmino family, has no disclosed external funding, and reports 250+ equipped establishments, 150,000+ calls/day processed, and 100% customer satisfaction across references.

The company's stated scale indicators include 250+ equipped establishments, 150,000+ calls handled per day, 50,000+ daily medical users across Europe via the G2Speech partnership, and 45,000+ medical professionals globally using SpeechCursor. Strategic priorities for 2025-2026 include the eWay integration, the SpeechCursor Canada self-serve launch, Medicen Paris Region cluster membership, and a planned North American expansion under a dedicated Country Director. Key differentiators include 100% French proprietary technology, on-premise sovereign hosting, deep EHR/telephony integration, HDS/ISO 27001 compliance, and public procurement platform listings that together form a regulatory and switching-cost moat difficult for international competitors to replicate.

Name

LIAISON VOCALE

Legal name

Liaison Vocale

Website

https://liaisonvocale.com

Company type

Private

Founded year

2001

Operating status

Operating

Short description

Liaison Vocale is a French voice AI software publisher serving 250+ healthcare, public-sector, and retail establishments with proprietary intelligent voice attendants (Ello!), conversational AI agents (Polaris!), and medical dictation tools (G2Speech), distributed through direct enterprise sales, certified integrators, and public procurement platforms.

Ownership category

akta.pro rank

Product category

Voice AI and Speech Recognition Software

NAICS

Telephone Call Centers (56142)

SIC

Telegraph & Other Message Communications (4822)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)

Keywords

• Speech recognition software
• Conversational AI platform
• Telephone switchboard automation
• Medical dictation systems
• Voice AI solutions

Headquarters

HQ city

Versailles

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Ello! Software Licenses (Perpetual): Perpetual licence with annual service contract for the Ello! intelligent voice attendant. Purchase based on number of simultaneous accesses with no consumption-based pricing. Fixed upfront investment.
2. Ello! Annual Subscription: All-inclusive annual subscription covering the Ello! intelligent voice attendant solution.
3. Polaris! Fixed-Price Licence: Fixed-price licence purchase based on number of simultaneous accesses. No subscription, no consumption-based pricing. Investment over recurring subscription model. Includes deployment under 5 days without service interruption.
4. Speech Cursor Canada – Individual/Tail Plans: Annual subscription model for Speech Cursor in Canada. Individual licence at CAD $1,295/year. Team plans (10, 20, 30 doctors) with per-doctor pricing and centralized billing. Save CAD $950+ per year on team plans.
5. G2Speech Site Licence: Unlimited usage site licence model for G2Speech dictation products (SpeechReport, SpeechCursor, SpeechAmbient). Concurrent user optimization for cost efficiency. Also available as subscription or one-time purchase.
6. G2Speech Professional Services & Support: Local reactive support included in all plans. Dedicated account managers for larger team plans. Onboarding and implementation support.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Liaison Vocale develops and sells proprietary French voice recognition and conversational AI software for automating telephone switchboards and clinical documentation in healthcare, public sector, and retail organizations. Its core products include the Ello! intelligent voice attendant, the Polaris! Agentic AI conversational platform, the G2Speech medical dictation suite (SpeechReport, SpeechCursor, SpeechAmbient) distributed through a strategic partnership, and the eWay intelligent communication platform (SVI, Call Center, Push) acquired in 2025.

Product overview

Liaison Vocale is a French company with 20+ years of voice technology expertise offering a portfolio of intelligent voice solutions for healthcare, public sector, and retail. Its core products are Ello! (intelligent voice attendant for automated call routing, up to 95% automation), Polaris! (Conversational AI Agent / Agentic AI for 24/7 autonomous phone reception), and G2Speech (medical voice dictation via a strategic partnership with G2 Speech, encompassing SpeechReport — full workflow dictation management, SpeechCursor — universal cursor-based dictation in any application, and SpeechAmbient — ambient AI documentation). Following the 2025 acquisition of eWay, the portfolio also includes eWay SVI (Interactive Voice Server), eWay CC (Intelligent Call Center), and eWay Push (outbound voice and SMS notifications). All products are 100% French with proprietary technology, targeting hospitals, clinics, ministries, local authorities and retail chains. The company serves 250+ establishments across France, West Africa, Germany and Switzerland.

Differentiator

Problem solved

Functional benefit

Brands

• Ellom: Intelligent voice attendant solution for hospitals, local authorities and ministries, handling up to 95% of calls automatically without human intervention.
• Polaris!
• eWay
• G2Speech

Products and services

• Ello! – Intelligent Voice Attendant Proprietary French voice recognition engine for automated telephone switchboard handling up to 95% of incoming calls without human intervention. Includes SIP telephony integration, natural language understanding, real-time analytics, no-code Builder, multi-site management, and LDAP/HL7 directory synchronization. Certified for Alcatel-Lucent and Mitel. Designed for hospitals, local authorities, ministries, and retail chains.
• Polaris! – Conversational AI Agent Agentic AI platform combining LLM-based natural language understanding with structured conversational flows for 24/7 autonomous multichannel reception (phone, SMS, email, web, social media). Delivers up to 50% operating cost reduction. Supports multilingual (French, English, German+) and offers fixed-price licensing (not subscription) with on-premise sovereign hosting. Polaris Builder enables no-code visual design of conversational agents with pre-built integrations to Salesforce, HubSpot, Doctolib, Maiai, Dedalus, Maincare, and others.
• eWay SVI – Interactive Voice Server Interactive Voice Response (IVR) server providing an intelligent telephone switchboard that welcomes callers with tailored messages, personalized menus, scheduling, transfers, and TTS. Part of the eWay platform integrated following the 2025 acquisition.
• eWay CC – Intelligent Call Center Intelligent call center solution with advanced queue management, optimized automatic call distribution, and real-time statistics. Part of the eWay platform integrated following the 2025 acquisition.
• eWay Push – Outbound Voice and SMS Notifications

Quantifiable outcome

• Up to 95% of incoming calls handled automatically without human intervention (Ello!)
• +11 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration27 records

AI capability10 records

Feature7 records

Partnerships

15 partnerships are on record, tiered core and minor.

• G2 SpeechcoreStrategic or Co-development PartnerOfficial strategic partnership with G2 Speech, a leading European medical speech recognition provider (No. 2 in European market, 25+ years experience, 50,000+ daily users). Liaison Vocale distributes G2Speech products (SpeechReport, SpeechCursor, SpeechAmbient) and is the authorised distributor of G2Speech products in North America (Canada, USA). G2Speech's Atlas AI speech engine powers the dictation products. Together they offer a complete, intuitive and secure offering for hospital environments.
• SPIEcoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• Orange Business ServicescoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• EQUANScoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• NXOcoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• AxianscoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• DFMcoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• iTMcoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• AbériacoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• Iris SûretécoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• IntelliWANcoreImplementation/ SI/ Consulting PartnerCertified integration partner for deploying and integrating Liaison Vocale's voice solutions with client telephony infrastructure.
• RESAH (Réseau des Acheteurs Hospitaliers)coreChannel Partner/ Reseller/ DistributorListed on RESAH public procurement platform, enabling simplified purchasing process for French public healthcare establishments. Part of the company's public sector go-to-market strategy.
• CAIH (Centrale d'Achat de l'Informatique Hospitalière)coreChannel Partner/ Reseller/ DistributorListed on CAIH public procurement platform, enabling simplified purchasing process for French hospital IT procurement.
• UGAP (Union des Groupements d'Achat Public)coreChannel Partner/ Reseller/ DistributorListed on UGAP public procurement platform for French public sector purchasing, enabling simplified acquisition for local authorities and public institutions.
• Medicen Paris RegionminorStrategic or Co-development PartnerMember of Medicen Paris Region health tech competitiveness cluster with 400+ members. Aims to deploy conversational agents and voice AI for healthcare stakeholders. Integrates into a network of hospitals, industrials, researchers, and investors sharing the vision of smoother, more human telephone interactions for healthcare professionals and patients.

Scale indicators16 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Observe.AI: AI platform for call-center speech analytics, quality assurance and agent assist. Overlaps with Liaison Vocale's call analytics and intent-detection capabilities, especially as a complement or alternative in customer-experience deployments.
• Suki AI: Ambient AI assistant for clinical documentation that generates medical notes from doctor-patient conversations. Direct competitive overlap with Liaison Vocale's SpeechAmbient product and ambient AI roadmap.
• Augnito: AI-powered medical speech recognition and ambient documentation platform used in hospitals. Closely comparable to the G2Speech-powered SpeechCursor/SpeechReport/SpeechAmbient products in scope and customer type.

Direct peers

• Vocalcom: French cloud contact-center and conversational AI vendor serving healthcare, retail and public sector. Comparable to Liaison Vocale on customer base, geographic origin and product scope around inbound call automation.
• Nuance Communications (Microsoft): Microsoft-owned leader in medical speech recognition (Dragon Medical) and ambient clinical documentation (DAX). Direct competitor to Liaison Vocale's G2Speech-powered medical dictation line and the benchmark for European healthcare voice AI.

Broad incumbents

• Genesys: Global leader in cloud contact-center platforms with embedded conversational AI. Competes for the same large hospital, public-sector and retail CX modernization budgets as Liaison Vocale's Polaris! and eWay CC solutions.
• 8x8: Cloud communications and contact-center vendor with AI capabilities for enterprise and healthcare. Comparable to the eWay CC and telephony-integration layer of Liaison Vocale's portfolio.
• Google Cloud (Contact Center AI / Dialogflow): Google Cloud's CCAI and Dialogflow offer conversational IVR and speech AI in healthcare and public sector. Comparable to Polaris! as a platform-level alternative, with very different sovereign-data positioning.
• Talkdesk: Cloud contact-center vendor with vertical healthcare offerings and AI agents. Competes with Liaison Vocale for hospital and large-enterprise voice automation RFPs in Europe and North America.
• Amazon Web Services (Amazon Connect / Lex): Provides Amazon Connect (cloud contact center) and Lex/HealthScribe (conversational and clinical AI). Competes with Liaison Vocale's IVR and conversational agent capabilities as a hyperscaler alternative in large healthcare RFPs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/liaison-vocale

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LIAISON VOCALE