Eurocross Turkey

What Eurocross Turkey does

Eurocross Turkey (legal name: Eurocross Assistance Sağlık Turizm Destek Hizmetleri Ticaret Limited Şirketi) is a 24/7 medical and vehicle assistance company headquartered in Istanbul that coordinates care, transport, and mobility services on behalf of insurance companies, international assistance organizations, auto manufacturers, and corporations across Turkey. Its service portfolio spans four product lines — Medical Assistance (hospital admissions, referrals, ground/air ambulance, medical repatriation), Medical Cost Containment (hospital discount agreements, invoice audits, payer-side negotiation), Roadside Assistance (towing, replacement vehicles, spare parts delivery, customs clearance), and Medical Administration Services (third-party administration bridging payers, providers, and patients) — supported by a proprietary B2B mobile application, the Eurocross Towing App, which provides real-time truck tracking, proof-of-service capture, and route/distance-based pricing for insurance-company customers.

The company is a wholly-owned subsidiary of Achmea Insurance, the largest insurance provider in the Netherlands with a history dating to 1811, and operates as part of the Eurocross Assistance network that maintains offices in the Netherlands, Czech Republic, Suriname/Caribbean, and Lebanon. Service delivery is anchored by a network of 4,700+ service providers, including 1,000+ curated medical providers and 4,000+ vehicle assistance partners, with multilingual (English, German, Dutch, Turkish) alarm-center operations staffed by medical doctors, nurses, vehicle experts, and case handlers — approximately 145-150 employees in total processing 100,000+ cases annually. The Zilveren Kruis partnership routes Dutch health-insurance policyholders in Turkey through Eurocross Turkey's coordination and payment-guarantee infrastructure, and the company's stated differentiators are its transparent business model (no kickbacks or in-out pricing), 20+ years of local Turkish healthcare know-how, and integrated cost-containment capabilities.

Revenue is generated through B2B managed-services contracts with insurance, assistance, auto-manufacturer, and corporate clients, priced on a quote-based, multi-year basis tied to case volume, service scope, and client requirements. The go-to-market is direct enterprise sales with no self-serve or consumer-facing distribution; consumers (expatriates, tourists, foreign nationals) are reached indirectly via the corporate clients' policyholder base. Headquartered at Altunizade Mahallesi, Üsküdar, Istanbul, the company markets primarily through its corporate website, LinkedIn, and YouTube channels.

Name

Eurocross Turkey

Legal name

EUROCROSS ASSISTANCE SAĞLIK TURİZM DESTEK HİZMETLERİ TİCARET LİMİTED ŞİRKETİ

Website

https://eurocross.com.tr

Company type

Private

Founded year

2002

Operating status

Operating

Short description

Eurocross Turkey is a 24/7 medical and vehicle assistance company in Istanbul, coordinating care, transport, and cost containment for insurance companies, assistance organizations, auto manufacturers, and corporations via a network of 4,700+ service providers across Turkey. It is a wholly-owned subsidiary of Achmea Insurance.

Ownership category

akta.pro rank

Product category

Medical and Vehicle Assistance Services

NAICS

Ambulance Services (621910)

SIC

Services-Automotive Repair, Services & Parking (7500), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

akta.pro secondary industries

Roadside Assistance & Breakdown/Recovery Services (THAIANAI), Light-Duty Vehicle Mobile Repair & Roadside (Cars/Vans) (TLAKAFAA), Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

Keywords

• Medical assistance services
• Roadside assistance services
• Medical cost containment
• Alarm center operations
• Insurance assistance coordination

Headquarters

HQ city

Istanbul

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. B2B Assistance Services: Fees charged to insurance companies, assistance companies, auto manufacturers, and corporations for managing medical and vehicle assistance cases. Revenue derived from managing a large network of service providers including hospitals, clinics, ambulances, towing companies, and roadside technicians. Pricing is likely per-case or through contracted service agreements.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Eurocross Turkey operates a 24/7 alarm center that delivers medical assistance (hospital admissions, medical referrals, ground/air ambulance, repatriation), medical cost containment, roadside assistance (towing, replacement vehicles, customs clearance) and medical administration services to insurance companies, assistance organizations, auto manufacturers and corporations operating in or traveling to Turkey. Service delivery is coordinated through a network of 4,700+ local providers such as hospitals, clinics, ambulances, towing companies, roadside technicians and customs offices.

Product overview

Eurocross Turkey operates as an assistance services company offering four main service lines: Medical Assistance, Medical Cost Containment, Roadside Assistance, and Medical Administration Services. The company also provides a proprietary B2B mobile application called the Eurocross Towing App for roadside assistance operations. These services work together to provide comprehensive assistance solutions to insurance companies, assistance providers, auto manufacturers, and corporations—coordinating medical care, vehicle support, and cost management through a network of over 4,700 service providers across Turkey.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Assistance 24/7 medical assistance services for tourists, expatriates and business travelers in Turkey, including hospital admission coordination, medical referrals, ground and air ambulance, medical repatriation and medical escorts.
• Medical Cost Containment Cost containment program that helps insurers and healthcare payers reduce medical spending through hospital discount agreements, invoice audits and ongoing negotiations with providers.
• Roadside Assistance Vehicle assistance solutions for drivers in Turkey covering towing, roadside service, replacement vehicles, spare parts delivery, repair monitoring and customs clearance for foreign vehicles.
• Medical Administration Services Third-party administrator services bridging healthcare payers, hospitals, clinics and patients, providing document management, case management and medical cost management.
• Eurocross Towing App Proprietary B2B mobile application used by towing truck vendors providing roadside services, tracking real-time location, capturing proof-of-service photographs and calculating fair distance-based pricing for insurance clients.

Quantifiable outcome

• 500,000+ cases successfully managed through provider network coordination
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core and regional.

• Eurocross AssistancecoreStrategic or Co-development PartnerParent organization managing national and cross-border assistance practices through 4 international offices and global service provider network. Wholly owned by Achmea Insurance alongside Eurocross Turkey.
• Eurocross Assistance NetherlandscoreStrategic or Co-development PartnerRegional headquarters of Eurocross group in the Netherlands, providing coordination and support for cross-border assistance services.
• Eurocross Assistance Czech RepublicregionalStrategic or Co-development PartnerRegional office serving Czech Republic and surrounding markets with assistance coordination services.
• Eurocross Suriname & CaribbeanregionalStrategic or Co-development PartnerRegional office serving Suriname and Caribbean markets with assistance coordination services.
• Mideast Assistance LebanonregionalStrategic or Co-development PartnerRegional partner office serving Middle East markets with assistance coordination services.
• Zilveren KruiscoreChannel Partner/ Reseller/ DistributorMajor Dutch health insurer and sister company under Achmea. Zilveren Kruis policyholders receive medical assistance services in Turkey through Eurocross Turkey coordination. Eurocross provides hospital referrals, payment guarantees, and claims processing support for Turkish medical services.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• GeoBlue: Travel medical insurance and assistance provider focused on international travelers and expatriates. Overlaps with Eurocross Turkey's expat and medical tourist segment through coordination of foreign-patient care.
• Agero: Roadside assistance platform providing towing, lockout and connected vehicle services for insurers and OEMs. Comparable to Eurocross Turkey's roadside assistance and proprietary Towing App technology layer.

Direct peers

• AP Companies: International medical assistance and cost containment company providing 24/7 alarm center, hospital network management and medical case handling. Direct competitor in the same third-party assistance space.
• Global Excel Management: Specialist in medical cost containment and assistance management for insurers and employers, with provider negotiation and case management capabilities directly analogous to Eurocross Turkey's offering.
• Europ Assistance (Generali Global Assistance): One of the largest global assistance companies providing medical, roadside and travel assistance. Closely matches Eurocross Turkey's integrated medical + vehicle assistance + cost containment business model.
• AXA Assistance: Global assistance arm of AXA offering medical, travel and roadside assistance to insurer clients. Operates a similar 24/7 alarm center and provider coordination model across multiple geographies.
• GMMI (Global Medical Management): Medical cost containment and case management provider serving insurers and assistance companies in Latin America and globally. Closely comparable medical network management and provider negotiation model.
• International SOS: Global medical and security assistance firm coordinating emergency care, evacuation and travel risk services for multinational corporations and insurers. Directly comparable to Eurocross Turkey's medical assistance, repatriation and 24/7 alarm center offering.

Broad incumbents

• Falck: International ambulance, medical assistance and roadside services operator. Comparable dual medical + vehicle assistance footprint across multiple geographies with provider network management.
• Allianz Partners: Worldwide assistance and insurance services arm of Allianz, providing medical, roadside and travel assistance. Broader and more diversified than Eurocross Turkey but operates the same core business model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/EurocrossAssistance
• LinkedInlinkedin.com/company/eurocross-turkey

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eurocross Turkey